I've never had any problems with Dale Perry cues and I have owned and sold quite a few....the only problem I have found quality wise was my fav cue, the finish on one silver ring in the handle wore down and i can feel the ring(needs to be refinished...no problem now that i have a custom cue maker in house)....and the only other thing was a cue i bought that when i got it, one of the ebony points had a tiny tiny chip near the end of the point....i called him, shipped him back and he had another stick in my hands by that next monday.........but these were cues i bought from him and not off ebay...maybe the customer service through ebay sucks...but his attention to cues that you purchase personally from him or have him design is outstanding.