thank you sir,.. we clearly understand the things that we had to fill in here after what les has doned to us and the rest of the guys,. we never wished to run nor hide with it, all i am asking is give us more time to prepare and finish all this cues one by one, so we can also move forward and start again,..
thanks again sir,..
mervin
I don't know any of the people involved here but that won't stop me from making a suggestion.
I have come to a conclusion after reading many unfortunate stories here on az where, for whatever reasons, cuemakers have taken customers money (or cues) and have not completed the work.
A common theme is that the cuemaker(s) who have not delivered the goods, start becoming harder and harder to communicate with - many blame forces beyond their control like poor health, lost jobs, bad luck, bad business partners, etc., etc.
The conclusion I have come to is that the people who have suffered losses at the hands of these cuemakers all seem to want the same thing:
Close communication that includes updates on their cue's progress all leading to the ultimate resolution -
Delivered Goods!
My suggestion is:
1. You should start a separate thread where you can list
all of the customers to whom you owe a cue.
2. The list should show their cue's progress with an expected delivery date.
3. The list should also be updated weekly to show the progress made that week.
4. Until these customers actually receive their cues you should make yourself completely available to them so they will feel confident they're not being forgotten.
This kind of transparency and communication will go a long way toward rebuilding your customer relationships.
Just coming on az every once in a while and saying Les screwed you and to please give you some more time is not good enough, IMO.
You have to know how crappy it must feel for those who paid and didn't receive their cues to see you selling cues here in plain view, on az.
With all due respect, what these people need are results. Les was your problem, don't make him their problem.
I will say, though, that I do admire your coming on to offer some reassurance - it's a start.
Best,
Brian kc