Arguably. Key point.
Disappointment met with an offer of refund with shipping.
I can't argue with anybody being disappointed with any purchase for any reason. So what? Complete remedy is offered...disappointment at that point is pointless when that offer is refused.
.
No, the correct remedy would have been I can refund your money or I can pay for the repair. The customer should have the choice. Otherwise, anytime someone attempts to sell anything with flaws or not described accurately, they just pull the old "return it then". Well, all that does is piss off your customer, not to mention he now has to pack it up, go to the post office, and hope they don't destroy it on the way back. And then wait for the refund which possibly could not come or might come very late. That seems lot a lot of work for someone who did NOTHING wrong.
Forget about what a great guy the seller is, and who is friends with him, etc. That does NOT matter. I'm tired of folks protecting one another because they are friends or they bought something, so they feel the need to "protect" him. I had a teammate act like a jerk a few months ago. I told him point blank, you need to stop it and go apologize to the guy on the other team. A guy I never met before, and didn't even know his name.
Did I risk my friendship? I dunno, but I just told him what he should do. He did it. Had he not, we'd still be friends, but at least I told him what he was suppose to hear, not what he wanted to hear.
Here is a real life example: Someone on AZB (I forgot who) bought chalk. But maybe they will read this. I sent them 3 boxes of green chalk. They wanted blue.
My options were:
a. buyer return my green chalk and refund them their money
b. buyer return my green chalk and I send them blue chalk. (I pay for shipping costs back to me)
c. buyer keeps the green chalk due to my error and I send them blue chalk at no cost.
Guess which one I did? Actually, it gets funnier. I did this twice to the guy. The next shipment was green again. I have one big box of green in the basement, everything else is blue chalk. So, second time I know I took it from the blue box. So, when he sent me a PM again, I thought, is this fugger scamming me, or am I that big of an idiot. So, I go down and pull a box from the blue and open it. Yep, it's green. The manufacturer threw in 25 boxes of green in this box, but I didn't know.
So, another 3 boxes go out, this time blue. Now he has 6 boxes of green, and I sent him 3 boxes of blue. So, instead of making $15, I lost like $20 adding in the extra shipping and the 6 extra boxes of chalk.
Yeah, not earth shattering losses, but it was my mistake. And that is the point of the OP. It was NOT his mistake, not at all.
Why would I chose option A or B ? Why should the customer be inconvenienced for my mistake. The seller, who sounds like a stand up guy, admits it was his mistake. So, make it good.
It matters NOT if the seller thinks the customer got a good deal or bad deal. He got the deal that was offered, a cue for X amount of dollars that was in GREAT condition. So, I would think $75 to refinish the butt is not a bad deal imho.
Just tired of the "too bad" attitude of sellers for everything, not just pool stuff. Make if right. If you can't afford the $75 to make it right, I'll pay it.
