I didn't even ask for a tour, it was almost like I came in the back door, non-public entry. Heck, maybe I did. It was very industrial setting, not fancy, all work, type of place in an industrial part of Milwaukee/south side?? if I recall correctly.
That's kind of wild if that's true that you can't get a shop tour. I visited two custom cue makers today and chatted with each of them for about an hour. I saw both of their shops. I suppose it didn't hurt that I bought 1 cue today and committed to having 3 more built.