I think a lot of custom cue makers dont offer a lifetime warranty because they dont have to.Their quality and workmanship speaks for itself,no need for a piece of paper to know your buying a great cue.......................PERIOD
so much for the custom cue.....
- Thread starter D-Rock
- Start date
I don't know why people think they Cuetecs don't warp because they have a shell on them. The inner part of the cue is wood, mostly of a much lesser grade than any respectable cuemaker would use, and they do often warp. I used to take care of the house cues from a couple of poolrooms that used Cuetec's as their house cues. They were mostly all warped! The advantage of the Custec's for house cues is that when the "bangers" smack the cues on the rail when they miss a shot, which happens quite frequently, they are not likely to dent the shafts!
just more hot air!
Sherm
To this thread all I can say is wow! Just wow! I mean really. If you don't want to spend money on a custom then don't. If you do then do. Crap it ain't that difficult. If you want a warranty buy a production. If you want a functional one of a kind piece of art then buy a custom. Nuff said now lock it up I say.
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D-Rock
Would you care to take a guess at which cuemaker offers the guarantee below?
(Insert cuemakers name) cues are guaranteed for life against manufacturing defects that are not the result of warpage or abuse.
Is that a warranty that would be acceptable to you? If not why.
Im gonna be watching the sales threads like a hawk, cause I know all you guys are going to want to unload all your not warranted customs to get a production cue with a warranty. Don't worry guys I will take all them off your hands. I will take the chance of something happening to them WITHOUT THE WARRANTY .. LOL.:grin: <<<PLEASE !!!!<<ED
A small shop can't put out a blanket guarantee like a huge company can.
Most small shops do stand behind their work though, but unlike the big guys, they wont replace your cue with no questions asked.
It's FAR more likely that a customer will expect to have an abused cue fixed for free than to have a cuemaker deny a defect.
Most small shops do stand behind their work though, but unlike the big guys, they wont replace your cue with no questions asked.
It's FAR more likely that a customer will expect to have an abused cue fixed for free than to have a cuemaker deny a defect.
I feel a need to correct you on this. If you read ALL the printing on that warrentee paperwork, it is a LIMITED lifetime warrentee. You regularly go out and run thru the woods, etc., and don't have regular checks done on it, and the fluid leaks out and then you run a highway run for say a 500 mile road trip and something blows in the drive train, they can tell the fluids are old and low, not maintained properly, you'll be paying for a good share if not all of the repair.
Let me ask you a question, Would you consider building or making a product for me for $1500, and give it the same Unconditional warrentee that you are asking a maker to give you? Why or Why Not?
Dave
Dave38 has the best warranty on cues, period.
All his cues come with Wheatbucks.
Redeemable anytime.:grin:
All his cues come with Wheatbucks.
Redeemable anytime.:grin:
grey ghost seems to have an insight into every issue he reviews and has hit the nail on the head here.my hat is off to the ghost .
As far as warranties on the cues I buy,I never asked or knew they were available and never had a problem with a cuemaker over an issue and I have had hundreds of cues(literally) I once spent a day with my friend Jerry Franklin while he took a cue apart and put it together to fix a buzz,I asked why because I thought it was unreasonable for a customer to send a cue back for something like that after a period of years,Jerry said something about knowing the cue was mistreated by someone,but if someone put his trust in him he wanted to earn that trust.
I have similar stories from Tim Scruggs and Mike Cochran going the extra mile,they don't need my recomensdation but they sure deserve it.As a matter of fact there are so many nits as customers, the good cue makers don't offer warranties or they would be inundated with unreasonable demands.At the same time many cue makers do the best they can to help.
In my opinion the nature of this post was written to damage the custom cuemakers as a class,and they don't deserve the criticism.As a whole I have found cuemakers to be the last of a dying breed of the best kind of Americans,proud of their work and willing to put their hearts into their work asking for no guarantees and only an opportunity to do their best.
Dean
As far as warranties on the cues I buy,I never asked or knew they were available and never had a problem with a cuemaker over an issue and I have had hundreds of cues(literally) I once spent a day with my friend Jerry Franklin while he took a cue apart and put it together to fix a buzz,I asked why because I thought it was unreasonable for a customer to send a cue back for something like that after a period of years,Jerry said something about knowing the cue was mistreated by someone,but if someone put his trust in him he wanted to earn that trust.
I have similar stories from Tim Scruggs and Mike Cochran going the extra mile,they don't need my recomensdation but they sure deserve it.As a matter of fact there are so many nits as customers, the good cue makers don't offer warranties or they would be inundated with unreasonable demands.At the same time many cue makers do the best they can to help.
In my opinion the nature of this post was written to damage the custom cuemakers as a class,and they don't deserve the criticism.As a whole I have found cuemakers to be the last of a dying breed of the best kind of Americans,proud of their work and willing to put their hearts into their work asking for no guarantees and only an opportunity to do their best.
Dean
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Well of course the maker rushed through making the cue. Everybody knows the buyer never does anything wrong. You know. That customer is always right thing
the guy didn't even use the cue. all it did was sit in an instroke case inside a closet
I will buy all of the warped Szambotis,Balabushkas,Paradises,Rambos,Original Ginas and Tim Scruggs cues for what they sold for new in the 50s,60s,and 70s.Heck they don't even have to be warped for me to buy them.
You see the custom cues we are buying are not attractive because of the warranty,they provide opportunity. Opportunity for fun,enjoyment and even investment profit.
In 1973 I bought a new Cadillac for $7000 and a Balabushka with no warranty for $125,whats that Cadillac worth,$125,but the Custom Balabushka is worth $15,000,but of course that wasn't guaranteed. I personally prefer opportunity to guarantees.There were guys who laughed at me for buying the Balabushka,they bought $10 cues,$50 cues and they got what they payed for,The better custom cues cost $125 and the people who bought those now have $10,000 cues.Which one looks like the best buy now?
You see the custom cues we are buying are not attractive because of the warranty,they provide opportunity. Opportunity for fun,enjoyment and even investment profit.
In 1973 I bought a new Cadillac for $7000 and a Balabushka with no warranty for $125,whats that Cadillac worth,$125,but the Custom Balabushka is worth $15,000,but of course that wasn't guaranteed. I personally prefer opportunity to guarantees.There were guys who laughed at me for buying the Balabushka,they bought $10 cues,$50 cues and they got what they payed for,The better custom cues cost $125 and the people who bought those now have $10,000 cues.Which one looks like the best buy now?
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The down side of warrenties, Is the company still in buisness, Is the cuemaker still alive?
You can't guarantee to be alive in a weeks time let alone 5 years.
But I am sure that if you buy a quality cue, some one somewhere will be able to maintain it or repair whatever is required.
You can't guarantee to be alive in a weeks time let alone 5 years.
But I am sure that if you buy a quality cue, some one somewhere will be able to maintain it or repair whatever is required.
wow, somebody actually gave a reason without a bashing attached to it. I'm not trying to bash custom cue makers. I know the work they go through in making a cue and I respect the art they produce. I'm just saying for a guy with a lot of bills to pay it's nice piece of mind to know that warranty is there.
I never came on here to bash cuemakers. Just wanted to know why they won't stand behind there product like other companies. I build custom cars for a living and I guarantee everything I do. If you buy prebuilt speaker box there is no guarantee it won't leak and they can afford to replace about 5 of them for the cost of 1. I guarantee each box I build not to leak, I guarantee each exhaust not to leak, I guarantee all body work, interior, everything that is not an item that wears out.
and a note to blue hog rider....i'm sorry i misspelled "they're". The neighbor over in this here trailer park done likes to mess with my pick up truck and i forgot to hit dat spell check thingy before my post. Won't happen again.
"Its ok though, i'm sure you stayed at a holiday in express last night so you must know everything."
.....................................................................................................................................
Not only do I not know everything - I only know two things:
One - the difference between an Inn and the preposition 'in'.
Two - the difference between someone who is seeking information
and a nit who is seeking attention.
FWIW - its obvious you aren't the least bit sorry, how many times
do you need it explained that most cuemakers stand behind their
work far more than they have to.
Dale<did I mention, I know one when I see one>
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The sky is blue.
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My Dodge also has a lifetime power train warranty. But it has a shorter warranty on other things. Believe it or not cues do get wear similar to a car. If you clean your shaft it is just like a pair of tires. It wears down. Now how about a lifetime warranty on tires. I never heard of that warranty. Most cuemakers give what they call a lifetime warranty on defects in craftsmanship, but until recently almost all excluded warpage from that. And as another poster has already said, I have heard from others that some with a lifetime warranty against warpage would not cover a shaft with minimal warpage. In other words a few thousandths of run out is not considered warped according to the manufacturer.
I myself do warranty my cues again manufacturing defects for the life of the cue to the Original owner only! It is hard to warranty against warpage for several reasons! A lot of us on here will warranty against warpage for a certain period of time. These production companies can do that because of there cost factors in building these cues. They can replace probably 10-15 cues and still come out ahead money wise because of there original cost to build it the first time. Where here the cost factor is a lot higher! What you do have to remember is, you get what you pay for....
I can see some of your point about production cues and custom cues prices! You would think that a custom cue builder would have a life time warranty because of the price factor. But, it just cant be done for the same reason. And not to mention the time its take to build a cue!
Production companies build in the thousands yearly. Custom builders anywhere from 20 to 100! More or less in some cases!
I hope this helps you understand where I am coming from as far as warranties!!!
Thanks!
I can see some of your point about production cues and custom cues prices! You would think that a custom cue builder would have a life time warranty because of the price factor. But, it just cant be done for the same reason. And not to mention the time its take to build a cue!
Production companies build in the thousands yearly. Custom builders anywhere from 20 to 100! More or less in some cases!
I hope this helps you understand where I am coming from as far as warranties!!!
Thanks!
Thank you for your explanation on the subject. I was off base. My apologies to everybody I may have offended. (including all you english majors)
The tires are a wearable item, like the tip on a stick, of course there not warrentied
The transmission in all my cars is lifetime. I buy my trannies from a builder that guarantees his work up to a certain horsepower.
This is a start, but in this response, you fail to mention HOW LONG you quarantee YOUR TOTAL custom work, and to what degree, and if the customer misuses that work, will you still guarantee it and fix for free, the whole life of that item, The WHOLE iTEM, not just the tranny, no matter what? Because that's what an 'unconditional' warrentee is....That no matter what the customer does, YOU will fix and make right for FREE, FOR LIFE!!!! You offer a lifetime on the tranny only because your supplier does, with conditions.
What is considered 'wear' parts is VERY subjective depending on the customer.
As to your statement about 'not coming here to bash', your first post shows that either your bad at putting your true point across, or your not being truthful, just re-read your post, you bashed custom cuemakers as a whole, period. If you would have started you thread with your last post, then it would be perceived a lot differently than your first one was.
I only build as a hobby, but if a cue I sell is not right, I will stand behind it 100%, provided you don't abuse it. Most cuemakers will, but they do have to draw a line, otherwise, they can't pay their bills due to the idiots that damage their equipment and expect a full replacement due to their own inability to maintain the equipment. That's just good business, but most will go the extra mile at least the first time to keep a good rep.
As a side note, most USA manufacturer's that have come out with the warrentee for life BS. are the same ones that are now manufacturing in china, for pennies, compared to what the cost was here, and IMO, the quality has gone down, to me the warrentee is almost an admission that 'it is lower quality than it used to be, so if it fails, we made so much off the first sale, we can replace it 3-4 times and we still make money' compared to the older days, you bought that name brand cue, it was usually perfect, and high quality, AND NO lifetime warrentee, but none was needed, as it was great quality right from the start........