Paypal help needed

ain't that the way it is these days.........

jay helfert said:
I've been going round and round with eBay and Paypal for nearly an hour and a half. I have a headache and need a couple of aspirin and some breakfast. Thanks to all of you for your insights and assistance!
Click to expand...

Typical, Jay....seems like anytime I need customer service on anything over the phone these days; that seems to be the case, going round and round, getting frustrated repeating yourself, getting transferred to somebody else and then somebody else and then headaches and exhaustion........
 
Crap like this issue is why I don't use money anymore. Too much hassle.
jay helfert said:
I've been going round and round with eBay and Paypal for nearly an hour and a half. I have a headache and need a couple of aspirin and some breakfast. Thanks to all of you for your insights and assistance!
Click to expand...

Smoke 2 joints and call me in the evening!
 
Sometimes Uncle Sam really does help the little guy.... (I changed my info and bolded what I liked the most about this....) :D

Rob McKenna
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
800 Fifth Avenue, Suite 2000 - Seattle, WA 98104 - (206) 464-6686


10/17/2008


Ross *****
******



RE: PayPal
File #: 326098

Dear Ross:

Our office has received a response from PayPal indicating an adjustment of your complaint is to be made. We enclose a copy of the letter for your records.

Since your complaint will now be resolved, we are closing our file. Feel free to write to us again if the adjustment is not made as promised.

We are happy to have been of service to you.


SANDRA M. HATCHER
Customer Services Specialist 3
Consumer Protection Division
(206) 389-2743


Enclosure

October 17, 2008

Sandra M. Hatcher
Consumer Services Specialist 3
Consumer Protection Division
Washington Attorney General

SeaCRC@atg.wa.gov


Re: Ross ******, File Number 326098


Dear Ms. Hatcher,

Thank you for following up with us regarding Mr. (Me) inquiry. We
have re-reviewed this situation per your request, and in order to
further assist in this matter, PayPal is crediting Mr. (me)
$1,376.85 from the seller’s account for the $2,345.01 transaction amount
minus the $968.18 amount that Mr. (me) charged-back with his credit
card issuer. The $1,376.85 should post to Mr. (mine) PayPal account
balance in the next 2 to 3 business days, at which time Mr. (me)
should receive an automatic email notifying him of the transaction.

Again, thank you for this opportunity to assist you. We look forward to
continue building a positive relationship with your organization.

Sincerely,
Tara
Executive Escalations
PayPal, an eBay Company
 
Its conceivable that it is not the account holder causing the problem. It might be being done without his knowledge. Accounts get highjacked all the time. Might take a while to get to the bottom of it though. Hope it works out well for you Jay.
 
jay helfert said:
Thanks Larry. I did submit the required paperwork to the DMV in California that indicated the new owner of the car, including their name and address. It's all on record. No question that this transaction was completed. I'm wondering if he registered the car in Utah after he got it back there. I'm betting he did, otherwise he would have a problem driving it there.

P.S. I'm coming after you Ray Andrew or whatever your name is now! After this Paypal dispute is resolved, next stop Moab, Utah police department. Gonna get you baby. You F'd with the wrong guy!
Click to expand...

Road trip!!! I'm in Jay, lets go kick some ass!!!
 
I hope it all gets worked out Jay. Thieves are the lowest of the low, especially when it is stealing from an individual.

I am like others on here. I don't keep any money in my paypal account. As soon as someone pays me, I transfer it to the bank. Paypal doesn't have any jurisdiction over bank transactions unless you authorize it. If they try to take money from your bank account, the bank gets involved and it gets solved quickly.

Any money in the paypal account is presided over by them. They are judge, jury, and executioner of your hard earned cash.
 
brandoncook26 said:
I hope it all gets worked out Jay. Thieves are the lowest of the low, especially when it is stealing from an individual.

I am like others on here. I don't keep any money in my paypal account. As soon as someone pays me, I transfer it to the bank. Paypal doesn't have any jurisdiction over bank transactions unless you authorize it. If they try to take money from your bank account, the bank gets involved and it gets solved quickly.

Any money in the paypal account is presided over by them. They are judge, jury, and executioner of your hard earned cash.
Click to expand...

I have way too much money in my Paypal account. I have used it like a second bank. No More! I am confident this will get resolved fairly soon, but it is a big warning to me. The fact that some guy can come after me on an eighteen month old transaction, and have Paypal actually act on his claim by taking money from my account, both amazes me and really pisses me off!
 
Jay,
Please let us know what excuse Paypal offers for allowing a dispute to take place on such an ancient transaction.

I just went to the Paypal website to check the information and again it quite clearly states, "You have 45 days from the payment date to open a dispute".

and further:

"Transactions older than 45 days cannot be disputed, but should still be reported".

So for them to not only accept the dispute but to pull the funds immediately is a clear violation of their own policies. What the eff?!
 
I keep zero dollars in my PayPal account, and I have refused to give them any bank information. If someone tries to screw me, alll PayPal can do is charge my credit card; one quick phone call and the credit card company cancels the charge. I thought about opening another account specifically for PayPal, like mmwtdh did, but decided against it. I would rather eat the charges than possibly open myself up to having PayPal do a "Helfert" on me.

Good luck, Jay. Maybe you can invite your friend Ray/Ryan to accompany you up here for a game or two - I have lots of land for burying garbage.
 
shinobi said:
Jay,
Please let us know what excuse Paypal offers for allowing a dispute to take place on such an ancient transaction.

I just went to the Paypal website to check the information and again it quite clearly states, "You have 45 days from the payment date to open a dispute".

and further:

"Transactions older than 45 days cannot be disputed, but should still be reported".

So for them to not only accept the dispute but to pull the funds immediately is a clear violation of their own policies. What the eff?!
Click to expand...


Even the guy I talked to on the phone had no explanation when I asked him that same question. I asked him what was the Statute of Limitations on making a claim, and he hemmed and hawed around without giving me a direct answer. I must have reminded him three times that it had been 18 months since this transaction. All he would concede is that it is strange that this happened, and he assured me that he would get to the bottom of it. Was I reassured? NO!

P.S. He told me it could take up to ten days to resolve this problem. I didn't like that at all but I bit my tongue. :mad:
 
Last edited:
I have NEVER kept any money in my Pay Pal account. It gets transferred directly t my checking accoun as soon as I receive it.

Any issues get reportedto my CC and they take care of it.
 
poolhustler said:
I have NEVER kept any money in my Pay Pal account. It gets transferred directly t my checking accoun as soon as I receive it.

Any issues get reportedto my CC and they take care of it.
Click to expand...

These things are good ideas and effective only as someone who is primarily a buyer.

Someone like Jay who sells books and other items and accepts payment via Paypal can't be expected to constantly drain the account, and even if there is an issue like this it's not practical to yank the cord on it either. And no CC company to complain to either, since it was a sale not a buy.

Jay, press them harder on the 45 days limit which is written very clearly on their own website. If they can not provide an answer, ask for a supervisor.

Anyway I know you are a take-no-BS kinda guy so I'm sure you'll get the appropriate final conclusion here. Good luck and keep us posted.
 
shinobi said:
These things are good ideas and effective only as someone who is primarily a buyer.

Someone like Jay who sells books and other items and accepts payment via Paypal can't be expected to constantly drain the account, and even if there is an issue like this it's not practical to yank the cord on it either. And no CC company to complain to either, since it was a sale not a buy.

Jay, press them harder on the 45 days limit which is written very clearly on their own website. If they can not provide an answer, ask for a supervisor.

Anyway I know you are a take-no-BS kinda guy so I'm sure you'll get the appropriate final conclusion here. Good luck and keep us posted.
Click to expand...

Where is this clearly written 45 day limit located?

Thanks

Kevin
 
Remember this is an E-bay Motors transaction as well as Paypal. There may be different rules regarding deposits and time limits. My guess is a loop-hole in E-bay's policy is being exploited.
 
hangemhigh said:
Remember this is an E-bay Motors transaction as well as Paypal. There may be different rules regarding deposits and time limits. My guess is a loop-hole in E-bay's policy is being exploited.
Click to expand...

This transaction doesn't apply for PayPal's seller protection for several reasons. One its a car. Two its not payment in full. Three, there's no online track-able proof of delivery available.

Kevin
 
kvinbrwr said:
Where is this clearly written 45 day limit located?

Thanks

Kevin
Click to expand...


Under Dispute Resolution, step 1:

You must wait 7 days to allow for shipping before opening a dispute for an item not received. Transactions older than 45 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.
 
kvinbrwr said:
This transaction doesn't apply for PayPal's seller protection for several reasons. One its a car. Two its not payment in full. Three, there's no online track-able proof of delivery available.

Kevin
Click to expand...

Thus the quandary as to why Paypal would take the action it has against Jay. It is my understanding that the Paypal reps were referring Jay to E-bay at the beginning. That leads me to believe E-bay has a loophole that triggers a Paypal dispute automatically without regards to time limits.
 
hangemhigh said:
Under Dispute Resolution, step 1:

You must wait 7 days to allow for shipping before opening a dispute for an item not received. Transactions older than 45 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.
Click to expand...

Yeah that's not what happened here. I can pretty much guarantee you the buyer never contacted PayPal as it is way beyond the time frame for any consumer disputes. What happened here in all likelihood is PayPal learned of the charge back when the credit card vendor took their money back from PayPal, which is an automatic process. And the vendor took this action on their own (ie not on behalf of their customer), as even the most liberal credit card companies limit how long a customer has to dispute a charge to 30 or 60 days from the statement closing date where the charge occurs. This is a fraud use of card or identity theft or some other process where the bank itself has taken action against Paypal. The bank snapped the dough from PayPal and PayPal snapped from Jay. Jay's not eligible for PayPal's insurance for several reasons.

Kevin
 
Just as an aside to those that feel that withdrawing the money from your PayPal account somehow limits what PayPal can do to legally collect debts owed to them is a bit shortsighted. if you have a BOA credit card and a BOA checking account and you stiff BOA on your credit card, they will collect from you regardless of what money you do or don't have in your checking account.

Kevin
 
You must log in or register to reply here.
Back
Top