Sloppy and incompetent work by Jim Pierce, poor customer service

[Salamander]

Just received this wonderful email from Jim Pierce. Shows great character and class. I rest my case.







Jim Pierce Jim Piercepiercecustomcues@gmail.com

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Find email Add to contactsTo Douglas Sall
From: Jim Pierce (piercecustomcues@gmail.com)
Sent: Tue 3/13/12 2:10 PM
To: Douglas Sall (straightpool85@hotmail.com)


Your a fukn lire and we will b posting some more stuff to prove it and if there nedative it's not bcuz the bought them from me they bought them second hand your a nitty **** and that's that

Sent from my iPhone

 

[TAP]

Doug- I do not know you, however, I DO know Jim Pierce. I have seven of his cues, play with them all, and would not part with any of them. I have had a couple of mine refinished, because Jim insisted he do so, even when I thought they were fine. Jim's attention to detail is way beyond what most might do. If he spots a minute flaw, he insists on redoing and eliminating the flaw.

You have read all of the positive reviews and support from the players who have and/or have had Jim's cues, or had him do additional work. As for his bowling alley shafts, the play like no other. He does NOT use shoddy wood.

For those of you that are concerned about buying a cue from Jim, or anyone who has one for sale, because of this unfortunate situation, you are missing out on playing with a great cue.

Those of you that know me, or have read my posts referring to Jim, know that I would bend over backwards for Jim. One cannot find a greater guy who pushes the definition of "Customer Service".

I do not know of your situation with this cue, and find it unfortunate, however, as mentioned in a prior post, making cues is Jim Pierce's life support, as well as his passion. Jim is NOT incompetent at what he does.

You might have a problem with your cue, however, a post such as what you have done here should have never been posted.

I could say that this is only my humble opinion, however, it seems that a goodly amount of others have the same opinion.

I hope that you can get you problem resolved, without slurring people's names or opinions.

Best to you.

 

[penguin]

To whom it may concern....

Your story keeps changing. Picture dates can be faked. E-mails can be faked.

All you have shown is that any cuemaker should use extreme caution when dealing with you.

 

[Salamander]

Your story keeps changing. Picture dates can be faked. E-mails can be faked.

All you have shown is that any cuemaker should use extreme caution when dealing with you.

Really? How is my story changing?

How can the pictures that I posted on the for sale area be faked? How can an email be faked? I invite anyone in the Colorado area to look at the cue and log into my email and publish thier observations.

Are you implying that I'm going to all this trouble to not pay Jim Pierce for a $250 to $300 refinish and new shaft? Having sold $21k worth of cues to Kenny Carfagno a year ago, I don't think I'm going the extra mile for a few hundred. I expect you to eat your words when I end up having to sell this cue for "chump change".

I've bought, owned, and sold well over 200 cues in my life and have had direct dealings with over 20 cuemakers. I've had only one other issue with a cuemaker....Skip Weston. That issue was resolved when he corrected the mistake.

 

[mnb]

I've had only one other issue with a cuemaker....Skip Weston. That issue was resolved when he corrected the mistake.

Resolved by viciously berating the cue maker on a public forum?

Well, whatever you do, don't have Skip Weston make any shafts for your Southwest. I've heard he makes a decent cue, but he Butchered two shafts that he made for my Southwest. Paid him over $300 and got back two 2.5 oz. shafts, warped, ferrulls swelled/chipped, and if that is not enough, the ringwork did not match well at all. The guy was a perfect jerk to deal with and made no attempt to respond to my emails voicing my complaints. I'd ask if you would like them, but I keep them as a reminder to show people what kind of shit this guy turns out.

Best of luck in you're search,

Regards,

Doug

http://forums.azbilliards.com/showpost.php?p=290474&postcount=9


But.......... when the cue is yours for sale, it plays great and any issues are minor

For Sale is a Skip Weston in Excellent condition. The cue consists of Cocobolo points and veneers (recuts) and curly maple nose. Maple stitch rings at the joint and in butt sleeve. Joint, ferrules, and butt cap are non ivory material. 3/8-10 pin joint. The cue is great condition but does have a very slight roll in the butt. I believe the roll comes the wrap area, and is hardly noticable. You have to look closely when the whole cue is rolled to see any movement. Rolls basically straight. Cue plays very nice IMO.

http://forums.azbilliards.com/showthread.php?t=139557



Why not spend the extra money and send your cues to their original makers to have work done?

EDIT: answered my own question. Because it would have been extra money.

 

[Cdryden]

Really? How is my story changing?

How can the pictures that I posted on the for sale area be faked? How can an email be faked?

Quite easily actually. Here is your pic

Here is the one I "faked"

And I didn't even try to make it look good. I spent less than 3 minutes on it. Emails are even easier. I'm not saying that you or anyone else faked anything, just clarifying that it can be done.

 

[Salamander]

I appreciate what you've said. I also appreciate that every cue that you got from Jim was perfect. But the cue I got from Jim was not perfect at all. The communication has been vertually nonexistant. I fully expect to be "dumped" with this, and worse things have happened in my life, I can live with that.

Flying is considered generally safe. In fact your odds of crashing in a plane are very slim. Unless, of course, you happen to be in an air disaster, then the percentages mean nada to you.

Doug- I do not know you, however, I DO know Jim Pierce. I have seven of his cues, play with them all, and would not part with any of them. I have had a couple of mine refinished, because Jim insisted he do so, even when I thought they were fine. Jim's attention to detail is way beyond what most might do. If he spots a minute flaw, he insists on redoing and eliminating the flaw.

You have read all of the positive reviews and support from the players who have and/or have had Jim's cues, or had him do additional work. As for his bowling alley shafts, the play like no other. He does NOT use shoddy wood.

For those of you that are concerned about buying a cue from Jim, or anyone who has one for sale, because of this unfortunate situation, you are missing out on playing with a great cue.

Those of you that know me, or have read my posts referring to Jim, know that I would bend over backwards for Jim. One cannot find a greater guy who pushes the definition of "Customer Service".

I do not know of your situation with this cue, and find it unfortunate, however, as mentioned in a prior post, making cues is Jim Pierce's life support, as well as his passion. Jim is NOT incompetent at what he does.

You might have a problem with your cue, however, a post such as what you have done here should have never been posted.

I could say that this is only my humble opinion, however, it seems that a goodly amount of others have the same opinion.

I hope that you can get you problem resolved, without slurring people's names or opinions.

Best to you.

 

[1pRoscoe]

Resolved by viciously berating the cue maker on a public forum?

http://forums.azbilliards.com/showpost.php?p=290474&postcount=9


But.......... when the cue is yours for sale, it plays great and any issues are minor

http://forums.azbilliards.com/showthread.php?t=139557



Why not spend the extra money and send your cues to their original makers to have work done?

EDIT: answered my own question. Because it would have been extra money.

Ok - I'm not a fan of Doug - he knows it. But I'm calling bullshit on this. First of all, your reading comprehension is screwed because the 2006 post you quoted and his sale ad have two completely different shafts. Ask me how I know.

Secondly - AS A CUSTOMER, DO YOU NOT HAVE THE RIGHT TO PUBLICIZE WHEN YOU ARE WRONGED? I think you do, and I think I've done something along the same lines as of late.

Funny how the majority of the public that are backing Jim are the ones that start off their post with, "I've got 81 Pierce cues and they have genuine lightning in the handle!"

Either people are protecting their investments or backing a "friend". Either way, I think the general purchasing public has a right to free speech.

Carry on...

 

[Salamander]

Resolved by viciously berating the cue maker on a public forum?



http://forums.azbilliards.com/showpost.php?p=290474&postcount=9

I would not call it vicious. I would call it stating the facts.

But.......... when the cue is yours for sale, it plays great and any issues are minor

http://forums.azbilliards.com/showthread.php?t=139557

That thread was before I sent it to Jim Pierce, and yes, the issues were minor and disclosed.

Why not spend the extra money and send your cues to their original makers to have work done?

EDIT: answered my own question. Because it would have been extra money.

Don't even understand what you are driving at

 

[Salamander]

I have to say that is incredible. It looks totally real.

Quite easily actually. Here is your pic

Here is the one I "faked"

And I didn't even try to make it look good. I spent less than 3 minutes on it. Emails are even easier. I'm not saying that you or anyone else faked anything, just clarifying that it can be done.

 

[mnb]

Ok - I'm not a fan of Doug - he knows it. But I'm calling bullshit on this. First of all, your reading comprehension is screwed because the 2006 post you quoted and his sale ad have two completely different shafts. Ask me how I know.

I realize they are 2 different shafts. Salamander's description of his cues seems to change when he is on the selling end of the transaction versus the receiving end of the transaction.

Salamander: Why did you even own another of Skip's cues if you claim he is such a butcher?

 

[Salamander]

Roscoe,

I know that we've had are differences. It takes a real man to step up and post something that he probably would rather not post. Thank you for taking the time to reply. You're OK in my book.

Ok - I'm not a fan of Doug - he knows it. But I'm calling bullshit on this. First of all, your reading comprehension is screwed because the 2006 post you quoted and his sale ad have two completely different shafts. Ask me how I know.

Secondly - AS A CUSTOMER, DO YOU NOT HAVE THE RIGHT TO PUBLICIZE WHEN YOU ARE WRONGED? I think you do, and I think I've done something along the same lines as of late.

Funny how the majority of the public that are backing Jim are the ones that start off their post with, "I've got 81 Pierce cues and they have genuine lightning in the handle!"

Either people are protecting their investments or backing a "friend". Either way, I think the general purchasing public has a right to free speech.

Carry on...

 

[Salamander]

I realize they are 2 different shafts. Salamander's description of his cues seems to change when he is on the selling end of the transaction versus the receiving end of the transaction.

Salamander: Why did you even own another of Skip's cues if you claim he is such a butcher?

What are you talking about? My sales ad that you are referring to did discuss issues about the cue. Are you not understanding that that ad was from months ago, prior to my sending the cue to Jim Pierce???

I will be putting a new ad listing the current cue for sale disclosing all of the issues that it NOW has, after what Jim Pierce did to it. Are we on the same page?

As far as Skip Weston, I play with one of his shafts right now. The issue I had with Skip Weston was resolved. I would not hesitate to buy another one of his cues.

 

[schmizz]

Hu,

I'll tell you what, unless Jim Pierce comes up with a better solution, or someone comes up with a better offer, I very well might sell to you. Were you being sarcastic, or is this a legitimate offer? I have paperwork showing I paid $1,375, and Mike Wheeler would charge over $1,700 for the cue with 3 shafts.

If I do sell to you, it is strickly "as is", no returns....you are now aware of the crap work that Jim Pierce performed on this cue.

If you were so in love with this cue before you sent it to Jim, why were you trying to sell it back in October? There was no sale and now you wanted Jim to buy it from you for MORE then you were trying to get for it back in October? You're demanding he give you $1375, when in October you wanted $1300 OBO and there was no interest at that price. Sounds more than a bit shady.

 

[Renegade_56]

Ford, Toyota, GM, Nissan, Mopar,,,,,,,all make thousands of cars every year and sell them to apparantly satisfied customers,,,,,,but there is no doubt all of em occasionally build a pos, or do shoddy repair work. Just because you bought a car you like doesn't mean somebody else didn't get a bum deal,,,,,,,,as this OP feels he did. This should have been handled in private, but if that text message the op posted was really from Jim Pierce, then I can certainly understand his frustration. Every one of you cuemakers know that the hour glass shape below that joint collar was done from excessive sanding, likely to remove old finish. I see no reason why the original cuemaker would have sanded that much wood off a brand new unfinished cue.

 

[Salamander]

If you were so in love with this cue before you sent it to Jim, why were you trying to sell it back in October? There was no sale and now you wanted Jim to buy it from you for MORE then you were trying to get for it back in October? You're demanding he give you $1375, when in October you wanted $1300 OBO and there was no interest at that price. Sounds more than a bit shady.

..........

I paid $1,375 for the cue at the Kellerman auction because I liked it. I bought the other Wheeler I own at the same auction. Like all of us here, I like to try out new cues, and rarely hold on to one for more than a year or two. I decided that I would put that cue, the other Wheeler, and that Runde up for sale because I had just bought another SW, which is my current playing cue. The Runde sold, and for whatever the reason, the Wheelers did not get much action. I priced the Wheeler at $1,300 because I thought the cue was worth that and it was a nice round number. I did get an offer for $900 for the Wheeler in question. I decided that I like the cue more than I liked the $900 and decided to get it brought back up to "mint" condition. It was worth it to me to have this done because I do like the cue. I also wanted to try out one of Jim Pierces shafts, just for the heck of it.

As far as "demanding" That Jim pay me $1,375....it was more requesting. That's the amount I have invested in it. My last "request" from Jim Pierce was to compensate me $500 for the damage that he did, which is a far cry from $1,375. As far as its value now....well, we shall see. I have two offers in the $400 range.

I tell you what, when I end up selling this cue in the $400 range, will that seem a little less shady to you? If that comes to pass, I will have lost almost $1,000 on my investment.

 

[Salamander]

Ford, Toyota, GM, Nissan, Mopar,,,,,,,all make thousands of cars every year and sell them to apparantly satisfied customers,,,,,,but there is no doubt all of em occasionally build a pos, or do shoddy repair work. Just because you bought a car you like doesn't mean somebody else didn't get a bum deal,,,,,,,,as this OP feels he did. This should have been handled in private, but if that text message the op posted was really from Jim Pierce, then I can certainly understand his frustration. Every one of you cuemakers know that the hour glass shape below that joint collar was done from excessive sanding, likely to remove old finish. I see no reason why the original cuemaker would have sanded that much wood off a brand new unfinished cue.

Bingo. Thank you for your post.

 

[dsoriano]

His last offer was to pay Wheeler to try and fix his mistakes.... This offer was rejected by me because it does not correct the forearm issue.....

Sure it does, have Wheeler rebuild the forearm. To what ever means he deems necessary he can correct the damage even if it requires rebuilding the complete cue. Why not? Pierce said he's pay, right?

 

[Salamander]

Sure it does, have Wheeler rebuild the forearm. To what ever means he deems necessary he can correct the damage even if it requires rebuilding the complete cue. Why not? Pierce said he's pay, right?

I would do that in a heart beat. In fact, I suggested just that to Jim. However, there is no way that Jim Pierce will do that. He is pretty much now indicating that he did nothing wrong to the cue.

What I find odd, is that he repeatedly claimed that he has insurance to cover any mistakes that he makes. When I asked him about his insurance taking care of this, I got no response.

 

[deanoc]

if i had to bet i would bet that you are an overbearing person
with unrealistic expectations and a pushy pool hall harded attitude
that makes life miserablr for anyone who tries to please you.

no offense,i am merely making my offer to bet,clearly known

i have dealt with Pierce and he was great,perhaps not as punctual as i would like,but things seem to pop up that cause cue makers to be a little slow


meanwhile i will continue to buy Pierce cues just as i already do
but you are not eligable to ever buy from me

again nothing personal,i just don't like a blowhard who tries to wreck the livlihood of a person who has proven himself worthy of respect(not that you are such a blowhard,perhaps i am misreading your offensive post)

if anyone on the approved action list wishes to bet otherwise,please contact me by pm


dean