IndyQ, the worst customer service response ever...

[tommyceilings]

He was also robbed outside his shop.

And as far as the heart of gold, if you have to be called every name in the book over asking for what his bottom dollar on a stick is then get berated through numerous emails after that, I'll pass.

Here's the other thing I love about Roy, and this is something that you have no choice but to deal with. You go to his site and see a stick and you contact him about it (it doesn't say sold or pending). So you call and he starts in with the well that stick is gone, OK, I also liked the this stick 4 down from it, that stick is gone also, OK no issues, how a Samara, every one on the site is sold, why even have a section if all the sticks have been listed as sold for years. He's so cheap to not pay someone to accurately reflect his inventory, or build in a system for him to do it himself.

But of course he does travel a lot, think he doesn't, ask him what cue maker he just ate with, while talking to another one on the phone, answering another one's email on his laptop, being paged over the loud speaker at the restaurant that Barton wanted to talk to him and does the restaurant have Skype.






I'd take a bullet for Roy. I think he is a good man who has some eccentricities. Just clear one thing up though the assault on Roy was a home invasion where Roy and his secretary where threatened and Roy was beaten severely and left for dead. So you all can make fun of him and say maybe he deserved it but the fact is that he would not wish this on any of you ever no matter what words were exchanged.

Justin pretty much said it best so I won't add more than that.[/QUOTE]

 

[tommyceilings]

Me thinks by knowing your personality that you CC might have 10 years ago started all this by putting Roy on tilt with your emails asking if you could knock just a little more off and trying to talk all day long.

Believe it or not, the entire world of Pool Players is not posting, reading the post on this forum. Roy has some who shall we say hate him, but he has an army of loyal customers.

Yes he sell Southwest's and other item for a profit, as believe it or not Roy is not some hobby dealer. He makes his living, and pay his bill off his sales. Inventory, Roy has it up the wazoo.

So to those who hate Roy, and Roy wanting to make money off his efforts. I challenge you to work for free, and see how long you can pay your bills.

When I was a self employed freelance photographer, I was offer a lot of work that if I took the jobs, I would be in the RED on. I refused, and told them in plain splinglish, I am not working for free.. I am sure some after we got off the telephone said A____but working for free just don't pay the bills.

Roy has a dislike for what he calls Trunk Merchants, but that is his right to have an opinion. Just like you and I have a right to our own opinions.

 

[tommyceilings]

Man, I could respond to your nonsensical posts all day long.

Yes, I do bargain to some extent when I go to the Dr. I say, I have no insurance and am a cash customer, can you help me out on the bill or the script please. Yes they do help me 100% of the time.

Last 2 tickets I received over the past 5 years, I bargained down my speed enough to get points shaved off and save my insurance rating.

What is soap on the road? Wait, did you mean soap on a rope and you were going to spell rope roap, but hit the d instead. Or did you bargain for a keyboard with no letter P or E

I am sure when you go to the doctor you bargain over their fees. Most Doctors I know automatically give guy in Hockey Jerseys a big discount. LOL

Try you bargaining with a traffic court judge, they will put you butt in jail, you will not get the chance to go buy a discount soap on the road, before they cuff you up for transport. LOL

 

[JB Cases]

He was also robbed outside his shop.

And as far as the heart of gold, if you have to be called every name in the book over asking for what his bottom dollar on a stick is then get berated through numerous emails after that, I'll pass.

Here's the other thing I love about Roy, and this is something that you have no choice but to deal with. You go to his site and see a stick and you contact him about it (it doesn't say sold or pending). So you call and he starts in with the well that stick is gone, OK, I also liked the this stick 4 down from it, that stick is gone also, OK no issues, how a Samara, every one on the site is sold, why even have a section if all the sticks have been listed as sold for years. He's so cheap to not pay someone to accurately reflect his inventory, or build in a system for him to do it himself.

But of course he does travel a lot, think he doesn't, ask him what cue maker he just ate with, while talking to another one on the phone, answering another one's email on his laptop, being paged over the loud speaker at the restaurant that Barton wanted to talk to him and does the restaurant have Skype.

Actually Roy did pay someone for about 14 years and when she was there the site was kept up to date pretty well. Now it's just him and it's harder and harder for him to do it himself. He had hired someone else to help him but that guy went on to a full time job just a few months after Roy had hired him.

The thing with leaving cues up that are sold is his way of having an archive. It's actually good for the cue makers to have someone promoting their work and displaying it to the public.

I personally find it frustrating though to rummage through the site to find what's for sale and what isn't. I offered to find Roy someone to do the updates on the site and I have been lax in looking. Your post reminds me to get on that.

 

[sydbarret]

lol, funny shit. Dude must have been wasted when he wrote that.

Oh and someone tell him it's you're not your.

 

[CreeDo]

Sadly he has this perpetually pissed off thing about people who don't respect common courtesy and protocol from his perspective. I have tried to explain to him that the world is less formal now and it's not going to change back.

John, why not just be straight? You say you're not defending him, but you clearly are.

"He's gruff but he has a heart of gold"
"bear in mind he got beaten and robbed"
"He's old fashioned and can't adapt to the new informal way people do business"
"people in the billiards industry somehow think it's ok to ask for a discount"
"hey you don't stroll into the tack shop and just ask for the best discount on a new saddle"
"yeah for some reason he just gets pissed when people don't respect common courtesy".

I mean, come on.

Even if every single quoted bit above were true, it wouldn't matter because... news flash: it's not ok to cuss out a guy who is just trying to buy a cue case for his girlfriend. All that other stuff is irrelevant and I can't imagine why you're injecting it into the conversation, UNLESS you thought Roy's response is ok on some level.

 

[JC]

Well it's highly doubtful that someone hired a guy to do this. If they did then they are way more despicable than Roy has ever been to anyone. I think it's fun for some people to imagine that this was a willful act of retribution to satisfy their own impulses. But in reality this was a random act where the perpetrator was looking to get into any business or dwelling that he could and rob them.

Well that sounds intriguing John. Do you have a link to the newspaper article where the guy was arrested or a court record where he was convicted? I would love to read the particulars. Did they guy confess or did he have a jury trial or what? How did they catch him? He's in prison for life I hope for beating a man up like that.

JC

 

[JB Cases]

John, why not just be straight? You say you're not defending him, but you clearly are.

"He's gruff but he has a heart of gold"
"bear in mind he got beaten and robbed"
"He's old fashioned and can't adapt to the new informal way people do business"
"people in the billiards industry somehow think it's ok to ask for a discount"
"hey you don't stroll into the tack shop and just ask for the best discount on a new saddle"
"yeah for some reason he just gets pissed when people don't respect common courtesy".

I mean, come on.

Even if every single quoted bit above were true, it wouldn't matter because... news flash: it's not ok to cuss out a guy who is just trying to buy a cue case for his girlfriend. All that other stuff is irrelevant and I can't imagine why you're injecting it into the conversation, UNLESS you thought Roy's response is ok on some level.

No it's simply to EXPLAIN things from my own experience with my friend. Roy has his way of viewing how to interact when doing business. That's his perspective. I don't totally agree with it but I do agree with some of it as do other dealers in this business. Those dealers won't be so frank in public but in private they all agree that SOME of what Roy is upset about is valid.

How Roy expresses himself is clearly not right. We all know that there are better ways to make your point. Cussing people out feels good at the moment if you feel justified to do so but afterward it feels crappy to me. I feel much better if I explain my position calmly. Then at least I don't have to deal with the fallout once someone wikileaks my rants. I had to learn this the hard way.

If you care to hear Roy's point of view then call him, his phone number is prominently listed on the website. I haven't seen the email exchange from beginning to end between the two, have you?

You say just trying to buy a case for his girlfriend. Perhaps there is something more to that than we know about just from reading one side of the story.

I am sorry Creedo but I have to assume that you are not in the billiards business. I only say that because it appears that you are looking at this from a consumer's point of view and not from a seller's point of view. Sadly sellers and especially ones who are popular get tons of emails ranging from very nice and courteous to obnoxiously belligerent. Roy, my friend, has an unusually low tolerance for what he perceives as improper formality. Where this comes from I don't know. I don't and I wish it were otherwise.

But he is NOT always wrong with the underlying premise in his responses. Where he IS wrong is to frame those responses in such a way as to be mean. Still, he is my friend and if you want to attack me by proxy then feel free.

Perhaps Gerry will release all the emails from the beginning and let the forum examine them forensically. What else is there to do in the virtual space. Let's make it into this week's drama. I am sure some will get off on sending Roy emails designed to antagonize him. Like I told him being nice will insure that threads like these don't exist.

 

[JB Cases]

Well that sounds intriguing John. Do you have a link to the newspaper article where the guy was arrested or a court record where he was convicted? I would love to read the particulars. Did they guy confess or did he have a jury trial or what? How did they catch him? He's in prison for life I hope for beating a man up like that.

JC

No the perpetrator was never caught. So again if it makes people here feel better to imagine that this was retribution then go ahead and promote that speculation.

Beating people and leaving them for dead is ALWAYS the best response to getting cussed out on the net. Call me a name and I will hire someone to come and attack you. If I ever get super rich then some people had better start looking over their shoulders because I will hire an army of thugs to do my dirty work........

Do I just go down to the South Side of Chicago and go in any bar and say I am looking for thugs to hire? I am not sure how that works? Can I find them through Google?

 

[JB Cases]

Also, after rereading this thread, I dont think Mr. Barton is "sticking" up for Roy at all. Maybe just trying to pass along a little inside info on how Roys mind works but by no means trying to lessen the impact of Roys rants...I gotta tell ya..this new rainbows and cotton candy JB is kinda scaring me. I miss the old JB that woulda handed out a nice big verbal whoopin by now....what the hell!

"If you want to play the game boy you got to learn to play it right", - The Gambler by Kenny Rogers

 

[DrOnePocket]

John

As you know, i am a big fan of your work and have defended you many times on here. that being said, Roy is an ASS, period. Two or three years ago i inquired about a cue he had for sale and we can just say never again will I even consider doing any kind of business with him again. Your responses in this thread are pointless because Roy has dug his own grave with so many of us that it wouldn't matter what you or what anyone else says.

I could care less if he pays up front for product or saves baby's with cancer or finds a way to save the world. He is still a terrible business man when it comes to dealing with customers. I have been screwed over plenty of times, even falsely put in jail, it's no excuse to treat people that way. He has no respect for the customer and has proven it 100 times over. If I had a product as nice as yours, i wouldn't allow him to sell it. It hurts your image as well as everyone else's products that he sells.

I'm glad you are back on here mixing it up with the rest of us but defending Roy Mallott isn't helping your image in anyway at all

 

[JC]

No the perpetrator was never caught. So again if it makes people here feel better to imagine that this was retribution then go ahead and promote that speculation.

Beating people and leaving them for dead is ALWAYS the best response to getting cussed out on the net. Call me a name and I will hire someone to come and attack you. If I ever get super rich then some people had better start looking over their shoulders because I will hire an army of thugs to do my dirty work........

Do I just go down to the South Side of Chicago and go in any bar and say I am looking for thugs to hire? I am not sure how that works? Can I find them through Google?

Oh so the guy wasn't caught? Sorry but it sounded like you had all the facts. Here's a fact for you. There's people out there who will come to your house and beat you to within an inch of your life for sending them merchandise different than they paid for and then being told to go Fk themselves rudely via E-Mail. They aren't paid thugs. They just live on the edge and aren't afraid of the law and don't take shit. Pull that crap with the wrong banger and his home boys will visit you gratis just for honor and for pissing them off. There's a whole world out there John and much of it ain't pretty. I can't believe how naive you are at your age. And that Roy is still behaving like this after paying such a price.

JC

 

[JB Cases]

Oh so the guy wasn't caught? Sorry but it sounded like you had all the facts. Here's a fact for you. There's people out there who will come to your house and beat you to within an inch of your life for sending them merchandise different than they paid for and then being told to go Fk themselves rudely via E-Mail. They aren't paid thugs. They just live on the edge and aren't afraid of the law and don't take shit. Pull that crap with the wrong banger and his home boys will visit you gratis just for honor and for pissing them off. There's a whole world out there John and much of it ain't pretty. I can't believe how naive you are at your age. And that Roy is still behaving like this after paying such a price.

JC

Well if you choose to believe that this was a deliberate attack over a business transaction then believe it. My information comes from the guy who endured the attack. So I guess I can't get any closer to the facts than listening to his telling me what happened.

Yes I know that there are people out there who just don't care and will murder someone for looking at them crosseyed. Luckily for most of us those people are in the minority and don't tend to be billiard fanatics cruising websites for custom cues.

Using your logic though let's assume it was a deliberate attack, a vicious crime. Got to admire Roy's grit then to continue to be himself after such an attack. Somewhere deep down you must admire a guy who gets out of the hospital and continues to speak his mind in a frank manner after being beaten so badly. Maybe the person who you think did this should not have made it seem like a random attack so that Roy would have gotten the message.

 

[JB Cases]

John

As you know, i am a big fan of your work and have defended you many times on here. that being said, Roy is an ASS, period. Two or three years ago i inquired about a cue he had for sale and we can just say never again will I even consider doing any kind of business with him again. Your responses in this thread are pointless because Roy has dug his own grave with so many of us that it wouldn't matter what you or what anyone else says.

I could care less if he pays up front for product or saves baby's with cancer or finds a way to save the world. He is still a terrible business man when it comes to dealing with customers. I have been screwed over plenty of times, even falsely put in jail, it's no excuse to treat people that way. He has no respect for the customer and has proven it 100 times over. If I had a product as nice as yours, i wouldn't allow him to sell it. It hurts your image as well as everyone else's products that he sells.

I'm glad you are back on here mixing it up with the rest of us but defending Roy Mallott isn't helping your image in anyway at all

If you're my friend and I believe in you then I stand by your side. Doesn't mean I agree with you on everything and doesn't mean I think what you did isn't wrong. It means though that I am not going stand by while the lynch mob is out to get you. I might get strung up along side you but that's what friendship means to me.

To be perfectly clear I do not condone Roy's going off on people in rude ways. Not at all. I don't condone it for Roy and don't condone it for myself although I have my own book of "bad" emails to account for.

All I am saying is that Roy has another side to him that is NOT an ass. Lots of us know that side. I feel bad for the people who get the rough side. If I got it I would tell Roy to kiss my ass. But I know how to talk to Roy and he knows how to talk to me. Mutual respect I guess.

Yes, it's tough to be his friend in the face of these threads. But really I have to reject the idea that him carrying my cases tarnishes me or the reputation of the cases. If that's true then it's the same for all the high end cues he carries and sorry but I have been his guest for a week and seen the volume he does. Love him, hate him, he gets business done despite his brashness.

 

[JC]

Well if you choose to believe that this was a deliberate attack over a business transaction then believe it. My information comes from the guy who endured the attack. So I guess I can't get any closer to the facts than listening to his telling me what happened.

Yes I know that there are people out there who just don't care and will murder someone for looking at them crosseyed. Luckily for most of us those people are in the minority and don't tend to be billiard fanatics cruising websites for custom cues.

Using your logic though let's assume it was a deliberate attack, a viscous crime. Got to admire Roy's grit then to continue to be himself after such an attack. Somewhere deep down you must admire a guy who gets out of the hospital and continues to speak his mind in a frank manner after being beaten so badly. Maybe the person who you think did this should not have made it seem like a random attack so that Roy would have gotten the message.

Just because someone is in the minority doesn't mean you won't come across them. Especially when you're giving the finger out randomly and frequently. I know some folks who are now in prison that would have done such a thing in a heartbeat. And before they were in prison they were not in prison. Bad people aren't born in jail. And by the time they are imprisoned most have committed plenty of crimes they were never caught at. And here's another news flash. Pool has just such a dirtbag element.

JC

 

[Lumocolor]

The thing i enjoy most about this thread is that the OP wanted to buy an $800 case and we have one of the best case makers in the industry defending bad customer service instead of telling the OP that he can make him a case for $700 or whatever it would cost without the indyQ markup.

Come on JB stop making posts about how swell Roy is and sell PocketsCalgary a case!!!

 

[21Gambler]

If you're my friend and I believe in you then I stand by your side. Doesn't mean I agree with you on everything and doesn't mean I think what you did isn't wrong. It means though that I am not going stand by while the lynch mob is out to get you. I might get strung up along side you but that's what friendship means to me.

To be perfectly clear I do not condone Roy's going off on people in rude ways. Not at all. I don't condone it for Roy and don't condone it for myself although I have my own book of "bad" emails to account for.

All I am saying is that Roy has another side to him that is NOT an ass. Lots of us know that side. I feel bad for the people who get the rough side. If I got it I would tell Roy to kiss my ass. But I know how to talk to Roy and he knows how to talk to me. Mutual respect I guess.

Yes, it's tough to be his friend in the face of these threads. But really I have to reject the idea that him carrying my cases tarnishes me or the reputation of the cases. If that's true then it's the same for all the high end cues he carries and sorry but I have been his guest for a week and seen the volume he does. Love him, hate him, he gets business done despite his brashness.

Sign of a true friend A++++ for you and some rep

Easy to be friends with people during the good times, true friends shine in the rough and bad times. If you have just one of these you are truly blessed, they are rare indeed.

 

[putt-putt44]

Enough Already....!!

This has been beaten to death,,,

So,,let's go back to 3rd Grade,,,the next person to post thinks that ''Ah-Nuld's'' Scharzennegger's ''Baby Ma-Ma'' is hot,,by the way,, her name is Mildrid [when was the last time you banged an illegal immigrant named Mildrid ],,,??

O.K...I did last may,, but she cleaned a mean shit bowl,,,

But she knew zip about pool .!!

''Bring the Funny'',,,,,,,,,,,,Alan Ende,,,,,,,,,,,,,,!

 

[JB Cases]

The thing i enjoy most about this thread is that the OP wanted to buy an $800 case and we have one of the best case makers in the industry defending bad customer service instead of telling the OP that he can make him a case for $700 or whatever it would cost without the indyQ markup.

Come on JB stop making posts about how swell Roy is and sell PocketsCalgary a case!!!

I think we responded in one of Gerry's threads a couple weeks ago when he posted looking for a case before he contacted Roy.

We aren't hard to find.

Also I am NOT defending bad customer service.

 

[JB Cases]

Just because someone is in the minority doesn't mean you won't come across them. Especially when you're giving the finger out randomly and frequently. I know some folks who are now in prison that would have done such a thing in a heartbeat. And before they were in prison they were not in prison. Bad people aren't born in jail. And by the time they are imprisoned most have committed plenty of crimes they were never caught at. And here's another news flash. Pool has just such a dirtbag element.

JC

Ok, let's agree to leave the speculation open that the attack was premeditated no matter how small the chance. So Roy was possibly beaten up over some words on the net. The perp should have made sure he knew it was for past insults then maybe Roy would have changed his ways.........although I doubt it.