I paid $2500 southwest cue that is warped !

I don't believe that a cue will warp through shipping travels unless
its coming from the rain-forests of Africa to Iceland.This seems to
be a on going excuse to selling faulty products without getting blood
on there hands.I had a cue shipped to me that took a day to get to me
and had a warp in the joint area,all that was told to me was that
''wood doesn't pick a time or date to move it just does''.Now I was
going to make an issue out of it but I thought f--k it this is going
to get real ugly and I get way to pissed off, so I let it go.

This excuse seems to be the only way the seller can get away with selling
shit and blame it on Mother Nature.You should get a refund and thats that.
If the seller feels it may warp in shipping then he should decline the sale
because it really shouldn't warp unless it's warped already before shipping!!

Goodluck,I know it feels like crap.
 
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Simple solution....you both share the shipping cost and send the cue back.

If the seller refuses to do that, then you can safely assume that he knew damn well the cue was warped and is trying to unload it. Unfortunately, there are many sellers on this site that are less than honorable when it comes to dumping cues that are not as described.

I'm pretty much done buying cues, but if I were to continue, it would only be with sellers that offer a return policy.
 
As i said before Steven, i told you i checked it right before i put it in the case and shipped it to you. It was fine here, otherwise i woudlnt shipped it.

Anyway thanks Daddy little grasshopper, its been ages i havent talk with you :grin:
 
scsuxci said:
I don't believe that a cue will warp through shipping travels unless
its coming from the rain-forests of Africa to Iceland.This seems to
be a on going excuse to selling faulty products without getting blood
on there hands.I had a cue shipped to me that took a day to get to me
and had a warp in the joint area,all that was told to me was that
''wood doesn't pick a time or date to move it just does''.Now I was
going to make an issue out of it but I thought f--k it this is going
to get real ugly and I get way to pissed off, so I let it go.

This excuse seems to be the only way the seller can get away with selling
shit and blame it on Mother Nature.You should get a refund and thats that.
If the seller feels it may warp in shipping then he should decline the sale
because it really shouldn't warp unless it's warped already was before shipping!!

Goodluck,I know it feels like crap.
Click to expand...

You do not know what the temps the cue is subjected to, as I said in an airplane the temps go real low and then they end up in a super hot interior of some truck. A day is long enough to affect the roll of a cue for sure.
 
When I first started messing with cues, Tate showed me a trick way to roll Southwests because they do roll a little funny. Perhaps he'll share it here, but what I really know, is that the only way to determine if the butt of a SW is straight is to spin it in a lathe.

Thanks

Kevin
 
Fast Lenny said:
You do not know what the temps the cue is subjected to, as I said in an airplane the temps go real low and then they end up in a super hot interior of some truck. A day is long enough to affect the roll of a cue for sure.
Click to expand...

How many people here have cues they bought from overseas ? Cue makers ship thousands of cues all the time all around the world without problems

I bought gracie cues from the I think it was Indonesia and have had them for years and they roll DEAD straight every time I go to try them out not a bump even the shafts with them are dead on
 
Fast Lenny said:
You do not know what the temps the cue is subjected to, as I said in an airplane the temps go real low and then they end up in a super hot interior of some truck. A day is long enough to affect the roll of a cue for sure.
Click to expand...
You are right and thats the problem for the buyer.He has no proof
of anything but of how the cue looks now.Some will say the buyer should
get a refund(as I do) and others will say thats the chance you take,
cause wood will move.I feel most cues that have wood thats cured
and seasoned might move in cases of extreme temperature but in
transit I just can't see it.
I may be wrong,but pros will play all over the world,from the Philipines
to Vegas to the cold North in Canada and there cues stay straight.
Maybe there all just lucky I guess?
 
cueaddicts said:
A lot of cues come back from Asia and roll bad....high rel humidity environment to a lower one here in the states. I'd be surprised in a few weeks after it's acclimitized, if it doesn't roll better. This is always something to consider when bringing a cue back from there, especially a SW. Hope this works out you guys.
Click to expand...

This is the least of the problems when they come back from there. I have a theory, if an ebony nose SW is coming out of Asia, then there is a reason for it.

JV
 
rigmaster said:
Wilson is a honest person. if he said it was straight it was straight!
Click to expand...

you also made a comment in the original post saying the same thing after I asked if he'd do escrow

your comment>> "Yep what Steve said Wilson is one of the good guy's no worries with him!""

original post where he deleted the pictures and saying it was straight together and apart

http://forums.azbilliards.com/showthread.php?t=283994
 
????

Well this seems like someone is getting screwed.
Story starts out that someone recieves a cue cue is not as posted .....straight..... Buyer looks to return cue seller says cue was straight(hhmmmm) even if it was does that matter buyer recieved a warpped cue which means he did not reieve what he paid for.
So the buyer post a thread looking for help from fellow azers to get the buyer to do the right thing and take back the cue and refund in full the money for the cue.
After 2 pages of post the the seller (verwirre) chimes in to say hi and glad to hear from them but never really addresses the problem. Is it just me or does it seem like a fellow azer is getting the shaft??
I see how others back up people who they may have dealt with before and say that if he says it was straight when shipped that it was straight but does that really matter the issue is that the cue was not straight when recieved and the return should be a no hassle return. No matter how many positive trades a person has i think that once a seller starts washing his hands on a deal the minute he has left the postoffice when mailing out an item and not after the buyer has accepted the item and is happy with said item we should all beware of a seller who puts himself ahead of the customer.
I hope that the seller steps up and does the right thing and takes back his cue and shows the rest of az that yes indeed he is a seller who stands by his product and good word.
Just my 2 cents........
 
2cents!

Wilson is a very honest and nice guy from my dealings and many others I know. Of course this is cyber land we don't really know everyone on here with that said:

1. Beware of buying cues that have been overseas period, I have had everyone warp on me!!! I never or will never buy a cue from overseas anywhere!! Ever again! That's my opinion I'm sure some of you will luck out and get a good one but the risk is too great. The only place I would buy from overseas is Germany or England

2. South West cues are seldom dead nuts straight due to their construction /taper. So this should be expected with them. If it is not straight for the way they are made then there is nothing wrong with it and plays great. If its flopping like a fish outta water or jumping bad it's warped (buyer post video of the roll)

3. If this cue is warped in that fashion Wilson should offer a refund to the buyer less his shipping fees

4.I hope Both of you make this work out great.Good Luck to you both
 
Indeed

justabrake said:
you also made a comment in the original post saying the same thing after I asked if he'd do escrow

your comment>> "Yep what Steve said Wilson is one of the good guy's no worries with him!""

original post where he deleted the pictures and saying it was straight together and apart

http://forums.azbilliards.com/showthread.php?t=283994
Click to expand...

I have had several deals with him and he is HONEST and does what he said he would do! If he said it was straight I am sure it was! He bought it here on AZ a few months ago and if it was not straight I am sure he would have started this thread then...Was this cue insured if so I would collect from them as this is where the damage took place! I sent him a Fancy Tascarella for a Barry Szamboti we shipped International Express it was expensive but neither cue was damaged. It was exactly as described as well....
 
XPLAYHARDX said:
Well this seems like someone is getting screwed.
Story starts out that someone recieves a cue cue is not as posted .....straight..... Buyer looks to return cue seller says cue was straight(hhmmmm) even if it was does that matter buyer recieved a warpped cue which means he did not reieve what he paid for.
So the buyer post a thread looking for help from fellow azers to get the buyer to do the right thing and take back the cue and refund in full the money for the cue.
After 2 pages of post the the seller (verwirre) chimes in to say hi and glad to hear from them but never really addresses the problem. Is it just me or does it seem like a fellow azer is getting the shaft??
I see how others back up people who they may have dealt with before and say that if he says it was straight when shipped that it was straight but does that really matter the issue is that the cue was not straight when recieved and the return should be a no hassle return. No matter how many positive trades a person has i think that once a seller starts washing his hands on a deal the minute he has left the postoffice when mailing out an item and not after the buyer has accepted the item and is happy with said item we should all beware of a seller who puts himself ahead of the customer.
I hope that the seller steps up and does the right thing and takes back his cue and shows the rest of az that yes indeed he is a seller who stands by his product and good word.
Just my 2 cents........
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Ok let me get this straight...

Justabrake buys a cue that was described as straight..... correct?

Justabrake gets the cue, and discovers the cue has a wobble..... correct?

Why are we worried about the origin of the wobble?

Why should Justabrake offer to forfeit a couple of hundred dollars to get a refund?

I thought I was getting jammed up bad, but this is ridiculous!!

Refund Justabrakes 2500.00...Whats happened to this f'n place?
 
scsuxci said:
You are right and thats the problem for the buyer.He has no proof
of anything but of how the cue looks now.Some will say the buyer should
get a refund(as I do) and others will say thats the chance you take,
cause wood will move.I feel most cues that have wood thats cured
and seasoned might move in cases of extreme temperature but in
transit I just can't see it.
I may be wrong,but pros will play all over the world,from the Philipines
to Vegas to the cold North in Canada and there cues stay straight.
Maybe there all just lucky I guess?
Click to expand...
Pro players go through cues like most people do underwear, even Dennis Orcullo had a SW and it was warped. One thing I find funny is why do SW, TAD and Ginacues end up warping if they are so damn well made and pricey too? In transit the temp extremes are I would be guessing 40 degrees up to 100 degrees plus. I am sure if you left your cue in a hot car that is 120 degrees here in Arizona it would not fair well and the same goes for freezing temps if it is left in a car for a day.

To be honest we do not know what the cue was subjected to during the time it was in transit but to think a cue cannot move during a 24-48 hour period is wrong. I took my cue with me all over the country, it was very cold when taking it off the baggage claim also, it has been to around 20 different states, in the car and on planes, its straight but that does not mean every cue will be. I have had cues not exposed to anything that warped and were not cheap cues either, I just know the chances seem increased greatly when exposed to severe temp and humidity changes.
 
rigmaster said:
I have had several deals with him and he is HONEST and does what he said he would do! If he said it was straight I am sure it was! He bought it here on AZ a few months ago and if it was not straight I am sure he would have started this thread then...Was this cue insured if so I would collect from them as this is where the damage took place! I sent him a Fancy Tascarella for a Barry Szamboti we shipped International Express it was expensive but neither cue was damaged. It was exactly as described as well....
Click to expand...

Ron,

I know your a good guy, and I'm not questioning the sellers honesty, but I don't understand your post...The buyer buys a cue listed as straight, but receives a cue that's warped...Are you saying once the cue leaves the sellers hands, and the cue warps in transit all liability, responsibility is on the buyer, and the seller is free of any tie to the cue?
 
I am interested to see how it all plays out, when you buy and sell cues internationally you take your chances I feel. It sucks to be the seller if the cue was straight and the warp happened in transit, it also sucks to be the buyer expecting a straight cue, would not want to be either of these guys.
 
Please have this cue spun in a lathe before people say things they will later regret (not that that hasn't happened already). Its a SW, please spin it in a lathe and see if its wobbles before you are sure that it is warped.

Thanks

Kevin
 
verwirre said:
As i said before Steven, i told you i checked it right before i put it in the case and shipped it to you. It was fine here, otherwise i woudlnt shipped it.

Anyway thanks Daddy little grasshopper, its been ages i havent talk with you :grin:
Click to expand...


What you are telling us is you don't stand behind your word. He did not buy a warped cue.

My suggestion is you take it back and refund him. Or, maybe he can sell it and if he takes a loss, you refund the difference.

Either way, you are probably done as a seller here due to the lack of concern you are showing.
 
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