Predator Warrantee Sucks

S

stick130

AzB Silver Member
Silver Member
My predator, one of the splices came unglued, I put a couple drops of super glue in it and finished my match. Sent it to Predator they told me their warrantee covers that because they can't repair a split shaft. Get this!! Since I put a couple drops of glue on it that voided the warrantee!! No more glue than I pushed into the splice, they wouldn't even of saw it. I was stupid and told them what I did. All they need is an excuse to not honor their warrentee. I just bought an OB Shaft, hopefully I won't ever need to use thier warrantee?
 
I think there is a mistake in your title... it makes more sense if you remove the word "Warrantee".

J/K, it's pretty weak of them to choose not to honor the warranty, but in the end, it's their decision to make.

I don't think you need to worry about your OB though, from my experience anyway, they are much more personable and take much better care of their customers.
 
My spelling also sucks. That OB is going to take some getting use to. I'm not a big fan of using English, it seems like I get more without much effort.
 
I'm only a sea lawyer, but if the conditions of a warranty, or guaranty, are known, or have otherwise been shown to the offended party, then said party has no claim, either inferred or explicit, unless prior arrangements have been made between the two parties involved.
In other words, you're screwed.
Give Seyberts a call, see if they can help. :)
 
I have never bought a cue with a warranty
i once bought 17 Meucci new in box,all were warped rolled funny

I was a dealer
They would not take them back not 1 day old never hit

Not only is the product shoddy,I lost all faith in them

I can understand predator not taking back used equipment
 
I wasn't there and I'm not Predator-warranty dept.
but let's base this on only what the OP has stated.

1). He split the shaft, shaft is now damaged.

2). He does a makeshift repair and continues to use the shaft.

3). He's not authorized by Predator to make repairs and his methods may be suspect.

4). He willfully continued to use this shaft knowing that it was damaged.

How does this NOT void the warranty ?
 
:thumbup:


I've never had a problem with Predator replacing a shaft or a Meucci warranty.

I've sent back plenty of Meucci cues for warranty and repair.


I always send a letter to Predator letting them know how much I love their

products and I always recommend them to all my friends. My letters are my

golden ticket to my Predator warranty. Being nice in this industry goes a long way.
 
I think the problem arose when you put super glue on the crack. Predator's policy probably wouldn't allow them to compensate you after altering the shaft with the glue. Technically you're supposed to send it to an authorized repair facility, such as Seyberts. On the other hand, as big a company as they are, what the hell is one more shaft from their inventory. I'm on your side. :)
 
KJ Cues said:
I wasn't there and I'm not Predator-warranty dept.
but let's base this on only what the OP has stated.

1). He split the shaft, shaft is now damaged.

2). He does a makeshift repair and continues to use the shaft.

3). He's not authorized by Predator to make repairs and his methods may be suspect.

4). He willfully continued to use this shaft knowing that it was damaged.

How does this NOT void the warranty ?
Click to expand...

I've seen crazy stuff done in order to finish matches with broken shafts/cues. It's a joke that a few drops of super glue changed anything. They have people looking at these and these should be judgment by the customer service rep or whoever is in charge or the warranty. Obviously some things would void a warranty (taking the pad off of an OB shaft) but come on, adding a couple drops of glue to finish out a match?

I get laughed at a lot because I'm a McDermott fan boy but their customer service is great and not many companies offer a lifetime warranty including warpage. As for production cues, I'm pretty sure it will only be McDermott and OB for me.
 
It's not as if he split the shaft intentionally with the sole intention of adding super glue because he thought it was a great idea. The product broke and it should not have. Of course, adding the super glue was their instant back door out of their warranty because now you modified the item.

Common sense dictates that the product failed and should be replaced if still under warranty. That doesn't mean that some companies won't use the fine print to avoid honoring their warranty.
 
PaulieB said:
It's not as if he split the shaft intentionally with the sole intention of adding super glue because he thought it was a great idea. The product broke and it should not have. Of course, adding the super glue was their instant back door out of their warranty because now you modified the item.

Common sense dictates that the product failed and should be replaced if still under warranty. That doesn't mean that some companies won't use the fine print to avoid honoring their warranty.
Click to expand...

Exactly, I understand when warranties are denied because of modification but this was an obvious case of a product failing hence why super glue was added. If the product wouldn't have failed in the first place this wouldn't be an issue.
 
If you have a chance you might read the book about Sam Walton on Wal-Mart.

A lady came in to the store and said she wanted replacement for some defective tires. The Automotive Area Manager denied her, and she asked to see Sam Walton, the store manager.

Sam came and talked to the woman and then said let me talk to the Automotive Manager. Once he was alone with the Automotive Manager, the AM told Sam, "We don't even sell that brand of tire! She didn't buy those tires here. We cant give her replacement tires or her money back."

Sam told the Automotive Manager to replace her tires for free. Dumbfounded, he said, "Why should we do that?"

Sam explained, "She thinks she bought them here, and the price of the tires is nothing compared to the price of a person out there telling folks we cheated her."

I am not saying that Sam Walton was genius, but he certainly has made more money than almost anyone in the US. It seems to me, that Predator and Meucci could learn a few things about doing business.

JMO

I wish you all the best of rolls, ;)

Ken
 
stick130 said:
My predator, one of the splices came unglued, I put a couple drops of super glue in it and finished my match. Sent it to Predator they told me their warrantee covers that because they can't repair a split shaft. Get this!! Since I put a couple drops of glue on it that voided the warrantee!! No more glue than I pushed into the splice, they wouldn't even of saw it. I was stupid and told them what I did. All they need is an excuse to not honor their warrentee. I just bought an OB Shaft, hopefully I won't ever need to use thier warrantee?
Click to expand...

If you think a predator warranty sucks, you've never bought a Meucci

I've heard and experienced great things constantly about McDermott, OB, Jacoby and Mezz.
 
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The only thing I can say positive about Meucci is that, to my knowledge, they are all made in the USA at the factory in Mississippi. Just about every production Predator is made in China.

That's not to say that everything out of China is bad quality, but IMO, any US business having goods manufactured overseas and having a crap warranty is a bad business. One of the sole reasons I will never buy a Predator product.
 
Dockter said:
Exactly, I understand when warranties are denied because of modification but this was an obvious case of a product failing hence why super glue was added. If the product wouldn't have failed in the first place this wouldn't be an issue.
Click to expand...

Nobody knows why the shaft failed in the first place, which was probably the cause of them not warrantying the shaft and it was posed wrong to the customer. Shafts don't split on their own, in my time there I can't recall if I ever saw one that was replaced from shaft separation. People sand their shafts without knowing and use water-based products to clean their shafts which break down the glue, plus Predator has a very long lawyer written warranty which of course absolves them from almost everything. Not saying that they are right, but I honestly believe the person talking to the customer made an error in what they posed as the reason for the warranty rejection.


Neil
 
Fuji-whopper said:
Nobody knows why the shaft failed in the first place, which was probably the cause of them not warrantying the shaft and it was posed wrong to the customer. Shafts don't split on their own, in my time there I can't recall if I ever saw one that was replaced from shaft separation. People sand their shafts without knowing and use water-based products to clean their shafts which break down the glue, plus Predator has a very long lawyer written warranty which of course absolves them from almost everything. Not saying that they are right, but I honestly believe the person talking to the customer made an error in what they posed as the reason for the warranty rejection.


Neil
Click to expand...

My 314-2 shaft split. No water, no sanding, just the glue lines failed, presumbly. Ive owned 5 or 6 predator shafts and only one has never had some problem or other, a first gen z. I loaned it to a mate, and he jammed it in a door frame within a week. :angry:
 
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