No fish to fry here, but I want to ask those that are defending the seller (or knocking the OP for how this was handled):
If you were selling a cue with a similar defect, would you make sure to point out the problem with the cue in your ad?
If I knew it was there, you bet I would.
But
Things happen sometimes; we aren't perfect.
An example:
About 2 weeks ago I sold a Tasc and had listed it as having 2 ivory ferruled shafts. When the seller rec'd the cue he asked about why 1 shaft was not ivory but rather lbm. I said holy crap, my eyes must be failing me and these were def the 2 shafts that went with the cue. I immediately offered to refund *everything* so the buyer wouldn't incur any cost and he said no, he is real happy with the cue and our deal.
And guess what else I did? In error I sent a custom joint cap that Alton made for me for a different cue but looked very close to the set that went with this cue.
Basically, I screwed things up pretty bad on that transaction and I try very hard to make everything right every time.
My customer was extremely understanding, he recognized that I made a couple of honest mistakes, he was good with me, very happy with his new cue and he gladly returned my Alton cap and refused to let me reimburse him the few bucks for shipping it back to me.
Not everyone looks at someone's mistakes as opportunity knocking.
There are still some classy and reasonable people out there.
One other thing I will say that I don't believe anyone brought up in this thread is this:
In any cue transaction, if something comes up where a customer isn't 100% happy and let's say like in the case we are all commenting on between Greg and Jeff, where some degree of refinish will be done.
If a seller decides to be involved with contributing toward that, he is potentially opening himself up to more headaches if say, for instance, the work isn't done to the buyers satisfaction. Now the seller has sold the cue for little $$$, had a customer disappointed with the cue, contributed $$$ toward refinishing the cue and the customer still isn't happy, the seller now wants to shoot himself in the head...

You get where I'm going.
Sometimes it's smartest to cut your losses and move on.
best,
brian kc