Would you call this great condition?

[bowiebill]

If I knew it was there, you bet I would.

But

Things happen sometimes; we aren't perfect.

An example:

About 2 weeks ago I sold a Tasc and had listed it as having 2 ivory ferruled shafts. When the seller rec'd the cue he asked about why 1 shaft was not ivory but rather lbm. I said holy crap, my eyes must be failing me and these were def the 2 shafts that went with the cue. I immediately offered to refund *everything* so the buyer wouldn't incur any cost and he said no, he is real happy with the cue and our deal.

And guess what else I did? In error I sent a custom joint cap that Alton made for me for a different cue but looked very close to the set that went with this cue.

Basically, I screwed things up pretty bad on that transaction and I try very hard to make everything right every time.

My customer was extremely understanding, he recognized that I made a couple of honest mistakes, he was good with me, very happy with his new cue and he gladly returned my Alton cap and refused to let me reimburse him the few bucks for shipping it back to me.

Not everyone looks at someone's mistakes as opportunity knocking.

There are still some classy and reasonable people out there.

One other thing I will say that I don't believe anyone brought up in this thread is this:

In any cue transaction, if something comes up where a customer isn't 100% happy and let's say like in the case we are all commenting on between Greg and Jeff, where some degree of refinish will be done.

If a seller decides to be involved with contributing toward that, he is potentially opening himself up to more bs if say, for instance, the work isn't done to the buyers satisfaction. Now the seller has sold the cue for little $$$, had a customer disappointed with the cue, contributed $$$ toward refinishing the cue and the customer still isn't happy, the seller now wants to shoot himself in the head... You get what I'm saying.

If you think about all of that potential mess, it's really not a bad option for a seller to be able to simply issue a full refund and move on.

best,
brian kc

I understand where you are coming from but too many assumptions were made about me as the buyer here. I’m not a picky person. If the cue had minor flaws I wouldn’t have said a word. The whole butt having a crappy repair job with fingernail polish does not equal a cue in great condition and it shouldn’t have been advertised that way. Greg might be a great guy for all I know, but he was dishonest and arrogant in his treatment of me on this deal. Like I’ve said before, hopefully this being reported here will change his ways. If not, maybe next time, so many people won’t be so quick to jump to his defense.

 

[Kickin' Chicken]

I understand where you are coming from but too many assumptions were made about me as the buyer here. I’m not a picky person. If the cue had minor flaws I wouldn’t have said a word. The whole butt having a crappy repair job with fingernail polish does not equal a cue in great condition and it shouldn’t have been advertised that way. Greg might be a great guy for all I know, but he was dishonest and arrogant in his treatment of me on this deal. Like I’ve said before, hopefully this being reported here will change his ways. If not, maybe next time, so many people won’t be so quick to jump to his defense.

Jeff;

Although I have not agreed with how you handled things I will say that I do appreciate that you have had civil exchanges throughout this thread.

The takeaway from this thread might be all of us who sell should be triple careful about checking our merchandise before posting/shipping and maybe more consideration can be given for honest mistakes that may be made.

please don't respond to the last paragraph. just let it sit.

hope you and your son will enjoy the cue.

happy holidays.

best,
brian kc <----- ready to drag Flicka back to the stable. :grin:

 

[Chopdoc]

I asked him to cover the exact cost of the repair from Philippi. I said I thought that would be no more than $100.

That's not what you posted.

I provided a link to your post.

I guess I'll have to quote it.

Seller refused to pay $100 of $170 refinish cost by Philippi. He offered to refund but I can’t because it was my sons birthday gift and he wanted to keep it.

Can't and won't are two very different things, and a $170 refinish is quite different from what you are saying now.

The cost to fix it was going to be $60 including rewrapping it.

.

 

[batalarms]

............

 

[SARDiver]

I'm glad I'm a cord cutter.

Why pay a satellite or cable company for drama, intrigue, mysteries, and laughs, when I can get days and days of them here? LOL

 

[Type79]

The whole butt having a crappy repair job with fingernail polish does not equal a cue in great condition.

Which is costing you $20.00

 

[ribdoner]

YO, if you get me a computer i'll get on your side

 

[WildWing]

That's not what you posted.

I provided a link to your post.

I guess I'll have to quote it.

Can't and won't are two very different things, and a $170 refinish is quite different from what you are saying now.

Agree Doc. There are grifters out there, and this was one. And then there are the Hyennas who come in, with very low post counts, as they've been here before, many times. This is an average thread. Or as one in work life told me, this is an average year, worse than last, better then next.

All the best,
WW

 

[bowiebill]

That's not what you posted.

I provided a link to your post.

I guess I'll have to quote it.



Can't and won't are two very different things, and a $170 refinish is quite different from what you are saying now.



.

You are absolutely correct. Based on the way I worded that, I can certainly see why you would think that. The pic is a screen shot of what I actually said in the message to the seller. I shouldn’t have ever stated an amount as I’m uneducated in what is required to repair a cue.

 

[cuesblues]

Wonder what brand of tips are on that cue

 

[ideologist]

Wonder what brand of tips are on that cue

What about the balance point?

 

[bowiebill]

YO, if you get me a computer i'll get on your side

Lol. I’d like to say thank you for your opinion in this. It’s important for anyone who reads about this situation to see there are two sides to every story, and as with any situation, there will almost always be people who identify with opposite sides.

 

[ribdoner]

Lol. I’d like to say thank you for your opinion in this. It’s important for anyone who reads about this situation to see there are two sides to every story, and as with any situation, there will almost always be people who identify with opposite sides.

In all candor you were on the wrong side before you started this thread based on GREG going over and above EBAY guidelines by offering a full refund + return shipping, the mitigating circumstances you cited as justification for not returning the cue are yours alone and the community recognized that.

May this be a good, cheap learning experience.

 

[bowiebill]

Sorry but no. I still believe it’s important for people selling cues online to be honest and accurate in their descriptions. Like I said from the beginning, in my opinion offering a refund does not absolve someone of wrongly describing what they are selling. Especially in an auction where the final prices are so greatly effected by the pictures and description.

 

[BmoreMoney]

Sorry but no. I still believe it’s important for people selling cues online to be honest and accurate in their descriptions. Like I said from the beginning, in my opinion offering a refund does not absolve someone of wrongly describing what they are selling. Especially in an auction where the final prices are so greatly effected by the pictures and description.

Sorry can't remember but wasn't it you that said cue would have only sold for $300 if the pics and description was " accurate "? With every post you make, you just verify more and more that you either don't really know much about anything OR that you are just trying to NIT him to death. Either way it sucks. So ultimately the repair cost $60 to fix what you had a problem with correct? So while many very knowledgeable people have already said that the $600 was a great deal even as is for this cue ( and even offered to buy you out ), some how you think those bidding would have only paid less than half price for a cue that only needed a $60 repair? ( I can say with confidence those buying $600 cues probably have at least decent knowledge about cues, their valies, repairs and costs etc ) so once more --- do you not have any idea what youre talking about or are you a tryin to NIT NITTER?

 

[jimmyco]

...So ultimately the repair cost $60 to fix what you had a problem with correct?...

$60 includes a new wrap, a $40 value. Net repair cost of damage in question is a double sawbuck, by the original builder.

Break one off in me like that and I'll have a smoke and a smile.

 

[ribdoner]

Sorry but no. I still believe it’s important for people selling cues online to be honest and accurate in their descriptions.

He owned his error and MORE than made it right>>>last time I'm saying this


Like I said from the beginning, in my opinion offering a refund does not absolve someone of wrongly describing what they are selling.

Your opinion is noted, but, the majority of the experienced cue traders who responded here think it's wrong.

Especially in an auction where the final prices are so greatly effected by the pictures and description.

Okay, you would have stopped bidding at 300, while other bidders priced it to 610>>>on a cue that I offered you 620 for>>>BRILLIANT

I'm out:smile:

 

[tybo22]

I don't know either one of you and I have no dog in this fight. I would not decribe this cue as being in great condition maybe "good for its age" but definitely not great. He did offer you a full refund including shipping and you refused. With that being said I can see the crappy finish in the first pic. He is under no obligation to repair the cue .....thats crazy.

 

[KRJ]

In all candor you were on the wrong side before you started this thread based on GREG going over and above EBAY guidelines by offering a full refund + return shipping, the mitigating circumstances you cited as justification for not returning the cue are yours alone and the community recognized that.

May this be a good, cheap learning experience.

Rib, again, what Ebay guideline did the seller violate when he didn't describe the cue accurately ? Oh, we can sit here and say he "honestly" missed it, I don't buy it. If he did, he would have paid to fix what he admitted was his mistake.

The buyer does NOT have to like what the seller did. HE LIED ABOUT THE CONDITION OF THE CUE. Good folks don't do that. Competent folks that are in business for 20 years don't miss that. I'd have paid that $100 so fast it would have made your head spin. Why, in the world, do I want anyone to know that my 20 years in the business I can't look over a cue before I sell it. Heck, when he bought it he didn't look either? Good to know, if you buy a cue from him, you take how it comes regardless of how it was described.

The OP has been polite in this entire thread. Most of the posters or the seller have not. They've even accused him of being a scammer to get more money. Of course, every ignores the fact he turned down my offer FLAT to pay for the repairs.

Thus, it appears this is about principle, NOT money. Do the right thing... I mean, he admitted his mistake of not describing it accurately. Had it been described accurately, who knows how much cheaper this cue sells for.

Absolutely the worst customer service ever... from a guy who admitted he fugged up.

So, the only learning experience is for the seller, describe your cues accurately, pool players are not known for taking gruff. And if it was an honest mistake, then make it right.

And here we are still talking about this, and half the folks are split on the issues. I wonder how happy these folks would be when their next cue roles up like this. I'd be beyond pissed. If you want to list incorrectly to increase the value of the sale, then expect a shit storm, plain and simple.

Bottom line. Why should the buyer have to be inconvenienced for the seller's mistake?

 

[Salamander]

People that sell cues online should read this and take notes. Unfortunately, many people on this forum don't get it. Excellent post RJ

Rib, again, what Ebay guideline did the seller violate when he didn't describe the cue accurately ? Oh, we can sit here and say he "honestly" missed it, I don't buy it. If he did, he would have paid to fix what he admitted was his mistake.

The buyer does NOT have to like what the seller did. HE LIED ABOUT THE CONDITION OF THE CUE. Good folks don't do that. Competent folks that are in business for 20 years don't miss that. I'd have paid that $100 so fast it would have made your head spin. Why, in the world, do I want anyone to know that my 20 years in the business I can't look over a cue before I sell it. Heck, when he bought he didn't look either? Good to know, if you buy a cue from him, you take how it comes regardless of how it was described.

The OP has been polite in this entire thread. Most of the posters or the seller have not. They've even accused him of being a scammer to get more money. Of course, every ignores the fact he turned down my offer FLAT to pay for the repairs.

Thus, it appears this is about principle, NOT money. Do the right thing... I mean, he admitted his mistake of not describing it accurately. Had it been described accurately, who knows how much cheaper this cue sells for.

Absolutely the worst customer service ever... from a guy who admitted he fugged up.

So, the only learning experience is for the seller, describe your cues accurately, pool players are not known for taking gruff. And if it was an honest mistake, then make it right.

And here we are still talking about this, and half the folks are split on the issues. I wonder how happy these folks would be when their next cue roles up like this. I'd be beyond pissed. If you want to list incorrectly to increase the value of the sale, then expect a shit storm, plain and simple.

Bottom line. Why should the buyer have to be inconvenienced for the seller's mistake?