Bad transaction report? When to give one?
- Thread starter George
- Start date
Yeah, when you sell something you have to offer satisfaction guaranteed or money back, period.
I've sold a cue to a fellow AZ'er who wasn't happy with it. I immediately refunded their money before receiving the cue back. I wouldn't always do this, but it was a special case. They didn't know me from Adam and thought I was trying to rip them off at first (this was a while ago) but were pleasantly surprised with the quick refund...and then they decided they could use it for parts and offered me a price we both agreed upon and everyone was happy.
I sell a lot of stuff on ebay (mostly very expensive) and always offer a satisfaction guarantee. I don't spend the money from the transaction until I get the word that the customer is happy. You never have any problems this way.
I've sold a cue to a fellow AZ'er who wasn't happy with it. I immediately refunded their money before receiving the cue back. I wouldn't always do this, but it was a special case. They didn't know me from Adam and thought I was trying to rip them off at first (this was a while ago) but were pleasantly surprised with the quick refund...and then they decided they could use it for parts and offered me a price we both agreed upon and everyone was happy.
I sell a lot of stuff on ebay (mostly very expensive) and always offer a satisfaction guarantee. I don't spend the money from the transaction until I get the word that the customer is happy. You never have any problems this way.
Matt_24 said:
Actually, you refunded my money in full and told me to keep the cue as a gift. I felt bad because I blew a gasket on you and we split the deal.
And that's exactly why I consider you a respected friend today, Matt. Not many people have your character or charisma. You're a rare individual.
Chris
Ps. I can't give you more rep just yet, but maybe some friends will for posting this.
boston.mike said:
From George's post you sent the following e-mail:
George said:
In the bolded sentence you said that you know that there were cosmetic issues with the cue. It wasn't until after this that he said you knew it had problems, which you admitted just previous. It sounds like you're making excuses.
Let me Edit slightly
You can substitute any number of items for "candy bar". My biggest complaint is when someone shoots one game of pool and expects it to be free. They always state it was "only one game"..you know...since no pool hall charges you for the first game. Our written policy is to charge a $2 minimum for your first shot. We figure if you don't have $2 to your name, you should probably not be there. (no we do not always enforce this with regulars)
Hmmm, I also wonder who sold you the chalk for $1 a piece. We only charge .25 cents for chalk. I will have to give them a high five (being sarcastic).
Use our online coupon for half off pool Al and come back and see us.
I should have said " most regular pool players that come into my billiard parlor on a regular basis have stolen from me" Not to mean every single person who has walked in the door. Sorry, when you have to monitor the public like a prison yard you sometimes get a strange perspective on people you see every day. Sorry about the exaggeration. When people get "comfortable" in a billiard parlor and feel at home, they have a tendency to think they "deserve" freebies. They feel like I owe them some free practice time, some free chalk, grab a candy bar and slip in in their pocket, grab a soda out of the cooler, free beef jerky, handfull of nickel candies, half off coupons, etc. Its just a case of the more you give someone the more they expect. That is why I overlook most of this stealing. . And most people will deny that it is stealing at all. Their first response is.."All the money I spent in here today and you're gonna charge me for a candy bar?"alstl said:
You can substitute any number of items for "candy bar". My biggest complaint is when someone shoots one game of pool and expects it to be free. They always state it was "only one game"..you know...since no pool hall charges you for the first game. Our written policy is to charge a $2 minimum for your first shot. We figure if you don't have $2 to your name, you should probably not be there. (no we do not always enforce this with regulars)
Hmmm, I also wonder who sold you the chalk for $1 a piece. We only charge .25 cents for chalk. I will have to give them a high five (being sarcastic).
Use our online coupon for half off pool Al and come back and see us.
Need a break...from posting..from work..from life.
I shouldnt post when I have horrible days at work. I type too fast without thinking. Time to be a lurker for a while again until stress subsides.
Maybe the brain will work better after a rest...
Will offend less people that way.
I shouldnt post when I have horrible days at work. I type too fast without thinking. Time to be a lurker for a while again until stress subsides.
Maybe the brain will work better after a rest...
Will offend less people that way.
boston.mike said:
Well, I went back and re-read it and could not find the word "but" in there anywhere...lol. The only reason I posted was because your rationalizations were flawed and I felt the desire to point out what someone with principles would do.
I do have to say, however, that your sentence is so poorly worded it takes a bit of deciphering. Due to this it is entirely possible that he misunderstood your meaning and thought, as I did, that you were admitting to knowing the defects were there.
Finally, if someone damaging your fragile sensibilities is enough to disuade you from doing the "right" thing then I guess that speaks to your true character.
boston.mike said:
1) Your opinion of whether or not this was still a good deal is irrelevant and unimportant. What is important is whether or not you honored your end of this deal by delivering what you said you would. You sold the cue as mint, and mint means "as new, without any defects or signs of use." The cue is CLEARLY NOT mint, and is clearly not what the buyer bid on and paid for.
2) His being an "ass" (in your words and opinion) has nothing to do with whether or not you honored your end of the deal and delivered what you said you would. It also has nothing to do with your need to make the deal right when you made such a large mistake in the way you represented the item. It does, however, give you the right to choose not to do FUTURE business transactions with him if you do not like the way he interacted with you on this one. For the record, it's my opinion that he reacted the way most people would have, except that he was probably more reasonable and willing to work with you than most people would have been.
3) The defects on this cue are fairly obvious and easy to spot. Because the damages are fairly easy to see, most reasonable people would think that you intentionally misrepresented the cue as mint when you knew that it was not. Most people who intend to sell a mint condition item would inspect that item well enough to have caught such obvious damage. If you really did not see those damages, you made a MAJOR error by claiming mint condition when you never gave the time and small effort necessary to verify the condition. Take ownership of that and do what you need to do to make it right. Keep in mind that most people would think that it was more likely that you lied, rather than making such a huge error in judgement. His initial feeling that you may not have been completely honest about the condition would also have been the first thought for most other people.
4) You are NOT a perfect seller. A perfect seller does not lie about the condition of a cue. A perfect seller would not be so negligent that when they would not even look over the cue well enough to find such obvious damage when they planned to sell it as being in mint condition. You did one or the other. If it was a mistake then admit it, and make it right. People make mistakes after all. It's all in how you handle it that makes the difference.
5) Nobody will care about this? Well I care about this, because now I know the way you currently conduct your business and your attitude about it, and I (and many others I'm sure) will never do any business transaction with you unless your future actions prove that you have changed your way of thinking.
Mike,
I have to say I am confused.
My thought on the matter is that if it was a cue I sold, I would try my very best to satisfy the person who bought from me.
Satisfaction may come in the form of returning the cue for the purchase price, an adjustment to the price or offer to pay for a new wrap...something.
For all I can tell, you have offered George no compensation at all. No recourse, just buyer beware and sorry for your luck.
Now that He's upset, you are saying that you won't take care of the problem.
Come on, you can't have your cake and eat it too.
You need to compromise.
I have to say I am confused.
My thought on the matter is that if it was a cue I sold, I would try my very best to satisfy the person who bought from me.
Satisfaction may come in the form of returning the cue for the purchase price, an adjustment to the price or offer to pay for a new wrap...something.
For all I can tell, you have offered George no compensation at all. No recourse, just buyer beware and sorry for your luck.
Now that He's upset, you are saying that you won't take care of the problem.
Come on, you can't have your cake and eat it too.
You need to compromise.
TATE said:
Well, I appreciate your nice words Chris, and you are a valued friend as well! I still appreciate that wonderful book you purchased and mailed to me "just because" you could (when as I said, you didn't really know me from Adam). Very thoughtful!
Kum..By..Ya...my lord! Kum...by...ya....!
I guess I am old fashioned in the sense that when I make a deal, it is implied that satisfaction is guaranteed. I have never made a deal with anyone and had it end with them feeling that they were taken advantage of (I hope).
Mike, regardless of whether or not the cue was in fact perfect (which in this case it was obviously not), you should want your customer/the buyer to be happy, hoping in the recesses of your mind that he may in be a return customer in the future. I currently have an old C series McDermott that I have sold to the same guy three times. Each time, he traded it up for something else, sold that cue, and came back to ME for another cue. I am the winner overall.
Mike, regardless of whether or not the cue was in fact perfect (which in this case it was obviously not), you should want your customer/the buyer to be happy, hoping in the recesses of your mind that he may in be a return customer in the future. I currently have an old C series McDermott that I have sold to the same guy three times. Each time, he traded it up for something else, sold that cue, and came back to ME for another cue. I am the winner overall.
Do the right thing
Mike,
Pretend you were on the other end of the deal and had bought a cue advertised as "mint" and when it arrived, it clearly wasn't.
You would certainly want something more in recompense than a dismissive "great deal anyway" response from the seller! You might even be a little steamed, especially if you'd tried to get the seller to make it right with no success.
So forget the rationale, settle this. People here do actually care, and will be watching. Feedback here on AZ is actually a much more thorough examination than it is on eBay.
Do the right thing.
Mike,
Pretend you were on the other end of the deal and had bought a cue advertised as "mint" and when it arrived, it clearly wasn't.
You would certainly want something more in recompense than a dismissive "great deal anyway" response from the seller! You might even be a little steamed, especially if you'd tried to get the seller to make it right with no success.
So forget the rationale, settle this. People here do actually care, and will be watching. Feedback here on AZ is actually a much more thorough examination than it is on eBay.
Do the right thing.
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