There is always going to be somone who is not satisfied. They are always going to complain. And there is always going to be times when something happen in the best situations. For every bad situaltion you hear there many that are good. And lets face it, these cuemakers are dealing with pool community. A lot of flaky and unreliable people here. I have seen complaints that after hearing the other side of the story, the issue is the buyer not the cuemaker. Thats not to some have been screwed over, they have but take the stance that every cuemaker is an evil mastermind out to steal your money is a bit much.
I have a sugartree cue that is top 3 playing cues i have tried (Cam, Sugartree, and someone elses Mobely that i am jelous of). I reached out about a full splice, he had Rouncville blank, and i said done. About one year later it was shipped. He didnt want a deposit, we emailed every few months, and when it was done he shipped it up to me in Canada. That was 2017/18. Eric was solid to work with, and i would do bussiness with him again if i had the chance.
I have ordered cues from 4 or 5 cuemakers directly. Some were late, some on time. No ones is perfect. I have two on order right now. One is late but i dont care and told him to take his time since i dont need it. The other was just ordered for my bday in june, i am hoping that one is on time, really looking forward to it. Expected in Jan/feb timeframe.