Beware of Karsten Steinmann from Germany

[sixpack]

As an outside objective observer who knows neither party:

Buyer sends funds for pakcage. Package does not arrive, buyer's only recourse is to notify seller and notify paypal. Buyer does this. No big deal, it's business.

I have no doubt that both parties are acting in good faith. I believe that the seller sent the item and that the buyer never received it. Since the buyer has no actual control over the shipping method and no contract with shipping company, the burden of finding out what happened rests with the seller.

Unfortunately, it appears that choices the seller made during the shipping process are what made this deal go awry, not any action of the buyer.

So, In my opinion, it was in very bad form to call out the buyer in a public forum. Call out USPS, call out customs, but you you are attempting to damage the reputation of a forum member without having proven to any degree (let alone beyond a reasonable doubt) that the buyer received the package or is perpetrating any kind of scam at all.

I understand that tempers can flair and things can be said to make everyone angry, but it's business. Cooler heads must prevail.

IMO, the OP looks worse in light of this thread.

~rc

 

[cuedoctor]

Good post

Priority and Express mail come with $100 free insurance on International shipments. $500 is the limit on Insurance to Germany. I sent an Item to my friend in Germany just last week. USPS Express notified that package was at Customs and my friend picked it up,paying the VAT as well.Your problem is not with USPS,but with Paypal. Next time accept US Postal money order or Western Union,nothing else. You will never again have this problem if you do what I have outlined.

What alot of people dont realize is once the item leaves the usa its out of there hands.They do have insurance and you have to be sure your covered but the postal service is a usa company and dosent have anything to do with foreign postal services. Its not like it is here in the states,some country's dont even have street delivery or are not even controled by there governments...there privatized..This is the direction the us postal service is heading in our country also,you cant provide a service if all your allowed to do is break even and not make a profit to put away for the bad years like 3 or 4 dollars for gas now. Postage is going up in may a whole penny so that should cover the over 2 million gallon of gas it burns everyday of the week .I just went to walmart and it seems everything went up atleast a quarter but that extra maybe 10 cents a month from the postal service is front page news. If possible always try to buy some kind of signiture conformation when shipping over seas.

 

[cuedoctor]

As an outside objective observer who knows neither party:

Buyer sends funds for pakcage. Package does not arrive, buyer's only recourse is to notify seller and notify paypal. Buyer does this. No big deal, it's business.

I have no doubt that both parties are acting in good faith. I believe that the seller sent the item and that the buyer never received it. Since the buyer has no actual control over the shipping method and no contract with shipping company, the burden of finding out what happened rests with the seller.

Unfortunately, it appears that choices the seller made during the shipping process are what made this deal go awry, not any action of the buyer.

So, In my opinion, it was in very bad form to call out the buyer in a public forum. Call out USPS, call out customs, but you you are attempting to damage the reputation of a forum member without having proven to any degree (let alone beyond a reasonable doubt) that the buyer received the package or is perpetrating any kind of scam at all.

I understand that tempers can flair and things can be said to make everyone angry, but it's business. Cooler heads must prevail.

IMO, the OP looks worse in light of this thread.

~rc

Why call out the USPS...they did there job,it made it to customs in germany so call them out but blaming the postal service is BS

 

[sixpack]

Why call out the USPS...they did there job,it made it to customs in germany so call them out but blaming the postal service is BS

I think you might have missed the point I was trying to make, which was blame anybody but the buyer.

Your point about the USPS is a good one.

Cheers,
~rc

 

[cuedoctor]

No problem

I think you might have missed the point I was trying to make, which was blame anybody but the buyer.

Your point about the USPS is a good one.

Cheers,
~rc

Ok..I agree with your post 99.9 percent Customs is a big headache nowadays.It seems like they have stepped up there efforts to charge duty fees and confiscate items not allowed. I am curently waiting for my buyer in the uk to confirm he has recieved my whitten case that has been in customs for awhile but says cleared now.
CS

 

[cbi1000]

I do blame the buyer

I do put some blame on the buyer.

I called him out due to him stating that i'd send a empty box. That flat out pissed me off.

I called him out because i don't feel like he has done all he can do with his customs to resolve this issue.

I sent the racking number long before the buyer states. Lying again.

After refunding buyer the money he states in a email that that's not what he wanted. WTF, if you didn't want your money back then why did you put in a paypal claim for a refund. I paid not because i did anything wrong, but to end this joke of a deal.

 

[sneak_peter]

is it actually possible for everyone to blame anybody in this way, using his real name?

please delete this thread!

btw.: cbi1000, you should not beat longer this dead horse of blaming you for sending an empty box.

even if i had done so, what is not correct, that were no reason for this try to damage someones reputation! i think that a proper seller, like you want to be, shouldn't do something...

 

[sneak_peter]

bashing bump!
can't accept this!

 

[kvinbrwr]

What alot of people dont realize is once the item leaves the usa its out of there hands.They do have insurance and you have to be sure your covered but the postal service is a usa company and dosent have anything to do with foreign postal services. Its not like it is here in the states,some country's dont even have street delivery or are not even controled by there governments...there privatized..This is the direction the us postal service is heading in our country also,you cant provide a service if all your allowed to do is break even and not make a profit to put away for the bad years like 3 or 4 dollars for gas now. Postage is going up in may a whole penny so that should cover the over 2 million gallon of gas it burns everyday of the week .I just went to walmart and it seems everything went up atleast a quarter but that extra maybe 10 cents a month from the postal service is front page news. If possible always try to buy some kind of signiture conformation when shipping over seas.

There is no USPS method of shipping Internationally that carries positive delivery or signature confirmation. All USPS tracking ends at customs, thus there is no USPS method of shipping Internationally that will satisfay Paypal in a chargeback dispute. Both UPS and FedEx (and maybe DHL) do have postive signature confirmation available, so if you use one of these services and have signature confirmation (delivery confirmation is sufficient under $250) AND if you ship to a Country that has confirmed addresses (only Canada and England the last time I looked) AND if the buyer has a confirmed address (it is optional even in Counties where it is offered), then, and only then, will PayPal cover a chargeback dispute. If the criterea is met, the seller will always sucessfully win a non-delivery chargeback dispute (up to $5K), otherwise, the seller will ALWAYS, 100% of the time, lose the claim.

Is there any safe (from a non-delivery chargeback dispute) way that a seller can accept a Paypal payment from a buyer in Country (such as Germany) that as of yet doesn't have Paypal Confirmed shipping addresses? No. If a seller ships to a buyer with a non-confirmed Paypal address and if that buyer files a non-delivery dispute, that seller will always lose their money.


Kevin

 

[Nekdo]

Be affraid be very affraid of selling stuff to europeans because they are a bunch of low lifes which have nothing better to do then scam the americans off.Maybe some **** opened the package and took the stuff out in Usa, maybe in germany, maybe you sent an empty box or maybe he is lying.unless you have a proof don`t bash the guy on a public forum and don`t bash germans in general.it doesn`t do you credit
greetings from europe (not germany)

 

[cuedoctor]

There is no USPS method of shipping Internationally that carries positive delivery or signature confirmation. All USPS tracking ends at customs, thus there is no USPS method of shipping Internationally that will satisfay Paypal in a chargeback dispute. Both UPS and FedEx (and maybe DHL) do have postive signature confirmation available, so if you use one of these services and have signature confirmation (delivery confirmation is sufficient under $250) AND if you ship to a Country that has confirmed addresses (only Canada and England the last time I looked) AND if the buyer has a confirmed address (it is optional even in Counties where it is offered), then, and only then, will PayPal cover a chargeback dispute. If the criterea is met, the seller will always sucessfully win a non-delivery chargeback dispute (up to $5K), otherwise, the seller will ALWAYS, 100% of the time, lose the claim.

Is there any safe (from a non-delivery chargeback dispute) way that a seller can accept a Paypal payment from a buyer in Country (such as Germany) that as of yet doesn't have Paypal Confirmed shipping addresses? No. If a seller ships to a buyer with a non-confirmed Paypal address and if that buyer files a non-delivery dispute, that seller will always lose their money.


Kevin

Hi Kevin
Here is the link to usps for germany service,at the very bottom you can send it registered and insured first class parcel or priority service and have a return receipt and all registered mail has to be signed for. I did a check and for 2lbs it was 26 bucks registered first class insured
http://pe.usps.com/text/Imm/fh_011.htm#ep1379549
Charley

 

[kvinbrwr]

Hi Kevin
Here is the link to usps for germany service,at the very bottom you can send it registered and insured first class parcel or priority service and have a return receipt and all registered mail has to be signed for. I did a check and for 2lbs it was 26 bucks registered first class insured
http://pe.usps.com/text/Imm/fh_011.htm#ep1379549
Charley

Charley

That's excellent information, thanks for that. USPS Registered Mail is a great deal and very safe, I didn't know it was available Internationally. It doesn't change my policy on shipping to Germany as I think Paypal still doesn't have confirmed shipping addresses there, but I'll see if it is available to England or Canada (which do offer optional confimed addresses).

Thanks again

Kevin

 

[cuedoctor]

Charley

That's excellent information, thanks for that. USPS Registered Mail is a great deal and very safe, I didn't know it was available Internationally.

Thanks again

Kevin

Thanks Kevin,usps may not be the best way for everyone and nothing is ever 100 percent when dealing internationally. As u have probaly figured out I work for usps and anything registered from any country needs a signiture here and same goes sending a package there.There are some restrictions as far as size but if you really take some time with who ever helps you at your local PO they can check instead of trying to hustle you out the door and yell next .If they say it can't go registered or some kind of proof of delivery even I would go to fedex.
Thanks
Charley

 

[cuedoctor]

Charley

That's excellent information, thanks for that. USPS Registered Mail is a great deal and very safe, I didn't know it was available Internationally. It doesn't change my policy on shipping to Germany as I think Paypal still doesn't have confirmed shipping addresses there, but I'll see if it is available to England or Canada (which do offer optional confimed addresses).

Thanks again

Kevin

Its hard to confirm a shoe box in some retail store
I believe they are one of the country's that has privatized

 

[sneak_peter]

i got every item (paid with paypal) from the us until yet, sent with usps priority int., with a+ tracking to regional customs.

cbi1000 told me, he sent the item exactly like that. so i didn't expect any problems...

now i look like a scammer. people discuss several ways of shipping, paypal problems etc. it doesn't seem to be from great interest for many people, beeing bashed in public with my real name.

somehow a little sad...

 

[kvinbrwr]

Thanks Kevin,usps may not be the best way for everyone and nothing is ever 100 percent when dealing internationally. As u have probaly figured out I work for usps and anything registered from any country needs a signiture here and same goes sending a package there.There are some restrictions as far as size but if you really take some time with who ever helps you at your local PO they can check instead of trying to hustle you out the door and yell next .If they say it can't go registered or some kind of proof of delivery even I would go to fedex.
Thanks
Charley

Charley

We ship a little over 60K a month, all USPS, mostly Priority Mail and some Registered (when I need more than $5K in Insurance). We are pretty good at wrapping fragiles but cannot take all the credit, in over 7 years and maybe 6000 packages, we have never had a domestic item lost or broken by USPS. Now that is a remarkable record. We consider USPS a partner in our business and much of our success we feel is due to USPS reliability. Some oversize items we are forced to ship UPS or FedEx and our experience with either of these carriers is nowhere near our 100% with USPS. Kudos and rep to you.

Thanks again

Kevin

 

[dave sutton]

Be affraid be very affraid of selling stuff to europeans because they are a bunch of low lifes which have nothing better to do then scam the americans off.Maybe some **** opened the package and took the stuff out in Usa, maybe in germany, maybe you sent an empty box or maybe he is lying.unless you have a proof don`t bash the guy on a public forum and don`t bash germans in general.it doesn`t do you credit
greetings from europe (not germany)

oh my.......

unfortunately using real names is a key in this buisness. trading in good faith only. if you cant stand you real name given then you shouldnt be doing deals on AZB.

i have my real name 2 email addresses and post my private cell phone number constantly. i have nothing to hide. i scan every reciept and email them to my buyer/trader and always spend for shipping.

you have to save alot of 5$ to make up for that 1000$ cue you just lost.

learn from this!

 

[cuedoctor]

Charley

We ship a little over 60K a month, all USPS, mostly Priority Mail and some Registered (when I need more than $5K in Insurance). We are pretty good at wrapping fragiles but cannot take all the credit, in over 7 years and maybe 6000 packages, we have never had a domestic item lost or broken by USPS. Now that is a remarkable record. We consider USPS a partner in our business and much of our success we feel is due to USPS reliability. Some oversize items we are forced to ship UPS or FedEx and our experience with either of these carriers is nohere near our 100% with USPS. Kudos and rep to you.

Thanks again

Kevin

Thanks Kevin,rep back at you also...Also,this has nothing to do with dealing with anyone from germany or where ever. Hopefully the shaft will show up and the payment will be resubmitted to the seller. Cuemaster 98 once sent me a preadtor shaft from canada expidited service.It took 35 days to hit my mailbox and it cleared customs and took weeks after that. Shipping item internationaly now is very slow due to the fact of terrisom. Incase you havent noticed now you cant put anything in the blue boxes on the street weighing more than 13 ounces with stamps only on it and thats because testing has said it would take more than 13 ounces of explosives to bring down a jet liner(mail moves on passenger planes also)The point being Customs now has a huge job of screening international shipment and it may say cleared customs but there's probally a huge back log of packages waiting to be moved out of customs.Just a hope

 

[dave sutton]

i had 2 falcons sent out for refinish usps fully insured. they got lost insurance was paid then over a year later the usps guy walks into the pool room and drops off my 2 falcons. i almost sh!t myself

 

[sneak_peter]

i had 2 falcons sent out for refinish usps fully insured. they got lost insurance was paid then over a year later the usps guy walks into the pool room and drops off my 2 falcons. i almost sh!t myself

i hope, you spent him a drink and some food for having such a long way

well, i still hope, that all clears up a little faster...