Bob Frey's Side Of the Story

[bbb]

Last weekend a thread was posted by a member regarding his experience with Bob doing work on his cue. The Op was banned & the thread disappeared.

Before it did disappear I stated that both sides of the story needed to be heard & that I would call Bob on this. I just got off the phone with him & with his permission I bring you his side of this.

Bob stated that he gave a quote over the phone for the work the OP wanted done. He said when he received the cue & started to cut a channel for the wrap he discovered a linen wrap under some sort of wood filler that had been used to make it wrap less. That when he took off that linen he found another linen wrap under that. That the cue had been worked on by several people previously. The Op was contacted and told it would have to be linen as Bob was afraid to take it down any further. The other work he requested was done which included a pair of shafts & was sent to the OP. For this Bob received $500.

The Op complained about the shafts and was asked to return the first pair and another set would be made. 2nd set of shafts was made and sent right. Op complained again and was asked to return 2nd set of shafts & a third set would be made. This occurred right around the time Bob went in for surgery. Op threatens he wants shafts immediately or will go on AZB & blow Bob up. Bob was fresh from surgery & tells OP his shafts will be first work done when Bob can work again. Op comes here & blows Bob up.

Bob was very upset hearing of this situation questioning his reputation. He reiterated he doesn't do the internet but understands how 1 person can do what happened here & ruin a rep earned over the course of a career.

Bob stated he was soon to send the 3rd set of shafts to the Op, that he'd done overall about $1500 worth of work for $500 in an attempt to please the Op but that it seemed nothing would please him & hopes this 3rd set he will send shortly will satisfy the situation.

As I stated in the pulled thread, there's always 2 sides to a story & what was put in that thread went against everything I know about Bob Frey which is why I went to him & with his permission & blessing bring his side of it to you here.

We hear so many horror stories about cue makers so perhaps it's easy to come to a snap judgement before all the facts are in. I think what I describe here validates my faith in my friend & cue maker Bob Frey considering the lengths he's gone to in this matter to honor his original quote. Thank you for reading.

THANK YOU FOR YOUR POST
I SENT A SCRUGGS CUE TO BOB FOR A REFINISH
GREAT EXPERIENCE AND COMMUNICATION
I WOULD HATE TO SEE HIS REP TARNISHED BY ONE PERSON WHEN YOU THINK OF THE THOUSANDS THAT HAVE INTERACTED WITH BOB
my capitol letters are on purpose to emphasiaze that bob is a guy who doesnt get his just due
my 50 cents worth

 

[WildWing]

Having known Bob since he worked for Tim Scruggs beginning 1978, he has always been a reliable, stand-up guy. There was no doubt the complainer had his head where the sun don't shine, which isn't uncommon here.

All the best,
WW

 

[ribdoner]

Yeah, but did he ever beat ron rosas?

has anybody??

on topic: Bob has been, and will continue to be, one of the good guys

 

[Johnny Rosato]

I'm mainly a lurker here but I knew something wasn't right with this. Bob's rep told me different,God Bless him and speedy recovery !!!

 

[9Ballr]

Set up a go fund me and I will send the dude some money to leave Bob alone! 10 people chip in 10, 20, 30 or 40 each and he is paid to just go away!

Problem solved!

Sure. Problem solved for the complainer.
Not sure I'd want to participate in him winning this battle and get a pay out for it too.
He tried hard to ruin Bob's reputation. I'm not paying him a dime.
He can rot in his miserable hell for all I care.......lol

 

[cuesblues]

I agree. I don't think we have heard enough to know exactly who is how much at fault, although it sounds to me like the probably both didn't handle their end as well as they should have (but again I don't know that for sure and don't think any of us know much of anything for sure without more information as there has actually been very little info that has come out--like we haven't heard from either side what the problems with the shafts was supposed to be much less heard both sides of the story on it).

Also, if you aren't trying to be biased, it probably isn't fair that one side was banned and not allowed to tell his side of the story but the other side is allowed to tell theirs. If the other thread was deleted this one probably should be too.

Your first sentence / paragraph was incredibly long (I couldn't tell where the sentence
ended) considering all you said was we haven't heard from both sides 5 different ways.
Well we have heard from both sides, the OC (original complainer) got banned for
being a jerk, he had his chance and he blew it.
What do you mean we haven't heard from both sides?

 

[Poolplaya9]

Your first sentence / paragraph was incredibly long (I couldn't tell where the sentence
ended) considering all you said was we haven't heard from both sides 5 different ways.
Well we have heard from both sides, the OC (original complainer) got banned for
being a jerk, he had his chance and he blew it.
What do you mean we haven't heard from both sides?

I didn't say we haven't heard from both sides. I said we haven't heard enough to know what if any legitimate complaints the customer has. He was very poor at giving his side and explaining anything. For example I don't recall it being said what his issues were with the first two sets of shafts. Nor do I recall hearing from Frey's rep what the customer's complaint about the shafts were. None of what the customer said was clear at all. And Frey himself hasn't even given his side, only second hand info from a rep and that wasn't even fully involved.

Like I said, in my opinion there isn't enough info for anyone to know who dropped the ball where. We know next to nothing. We don't what time line was promised for the repairs and first set of shafts and whether it was met or was grossly late or not (obviously the second and third repairs are a different story, we just don't know whose fault they were). The customer made it sound like maybe they initial repairs were not done in the time promised. About the only thing we really know is Bob didn't use the customer's piece of ivory as requested and apparently didn't bother to clear that with the customer first which is a big no no IMO (although Bob's rep never specifically confirmed whether it was true that they didn't run it by the customer first, this is only the customer's claim).

Again, we know almost none of the important details to know who was at fault how much. For all we know this could totally be a difficult customer who is 99% at fault for all the hassles, or it could be that Bob didn't do what was requested or at decent quality even though he normally does. Even the greatest can have the occasional hiccups and we have no clue what really happened here.

 

[cuesblues]

I didn't say we haven't heard from both sides. I said we haven't heard enough to know what if any legitimate complaints the customer has. He was very poor at giving his side and explaining anything. For example I don't recall it being said what his issues were with the first two sets of shafts. Nor do I recall hearing from Frey's rep what the customer's complaint about the shafts were. None of what the customer said was clear at all. And Frey himself hasn't even given his side, only second hand info from a rep and that wasn't even fully involved.

Like I said, in my opinion there isn't enough info for anyone to know who dropped the ball where. We know next to nothing. We don't what time line was promised for the repairs and first set of shafts and whether it was met or was grossly late or not (obviously the second and third repairs are a different story, we just don't know whose fault they were). The customer made it sound like maybe they initial repairs were not done in the time promised. About the only thing we really know is Bob didn't use the customer's piece of ivory as requested and apparently didn't bother to clear that with the customer first which is a big no no IMO (although Bob's rep never specifically confirmed whether it was true that they didn't run it by the customer first, this is only the customer's claim).

Again, we know almost none of the important details to know who was at fault how much. For all we know this could totally be a difficult customer who is 99% at fault for all the hassles, or it could be that Bob didn't do what was requested or at decent quality even though he normally does. Even the greatest can have the occasional hiccups and we have no clue what really happened here.

I'm not going to argue with you.
Your version of s debate is to ramble on with long boring posts, about some ridiculous point that you think you already made.
I'm not going there with you this time, we heard all we needed to hear, and you are just too damn boring to argue with.

 

[Kickin' Chicken]

can someone pls refresh my memory; what was the orig poster's az name who made the complaint thread? It had fish or fishing in it, right?

He said his real name was Kevin Smith.

best,
brian kc

 

[pookster]

Great job colonel...thank you so much for this tread

 

[Poolplaya9]

I'm not going to argue with you.
Your version of s debate is to ramble on with long boring posts, about some ridiculous point that you think you already made.
I'm not going there with you this time, we heard all we needed to hear, and you are just too damn boring to argue with.

You asked me a question, I answered it. No question the guy was a bit of a jerk about his complaints, and no question he did a horrible job communicating exactly what his issues were, and he was likely a part of the problem, but how much? Frankly I think you are just assuming that since he wasn't well spoken and was a bit of a jerk, and that Bob generally has a good reputation, that the customer couldn't have possibly had a legitimate complaint. You don't even really know and understand what his complaints were though, nor does anybody else. That is the whole point. It's your right to make assumptions, but it doesn't change what it is.

 

[cuesblues]

You asked me a question, I answered it. No question the guy was a bit of a jerk about his complaints, and no question he did a horrible job communicating exactly what his issues were, and he was likely a part of the problem, but how much? Frankly I think you are just assuming that since he wasn't well spoken and was a bit of a jerk, and that Bob generally has a good reputation, that the customer couldn't have possibly had a legitimate complaint. You don't even really know and understand what his complaints were though, nor does anybody else. That is the whole point. It's your right to make assumptions, but it doesn't change what it is.

That's better, now I like you again

 

[jwh1942]

Just caught up with this absolutely insane example of what's wrong with a total user trying to take advantage of a really great person. I'll throw out three names: Scruggs, Frey, Cochran.......case closed.
I've been to Bob's shop and would vouch for his integrity anytime and anywhere. The complaint is beyond impossible to defend. Wish some people never had the access to a keyboard and the false courage it offers them.

 

[greyghost]

can someone pls refresh my memory; what was the orig poster's az name who made the complaint thread? It had fish or fishing in it, right?

He said his real name was Kevin Smith.

best,
brian kc

wonder if its the same kevin smith.....wouldn't that be awesome if some celebrity creeped in here under the fog....and got his brain bashed out and ran off the board for being a nit....

dude i hate celeb gossip crap but id totally watch that tmz chit to catch that episode......"pool players forum calls out ben affleck, consensus says hes a nit" later tonight at 9 lmfao

 

[Moet.1977]

?

Poolplaya9 I think I remember what the guys complaints were.
He said Bob put longer ferrules on the shafts when he wanted short
ferrules. Also he said the shafts wasnt straight..

Then he also said Bob didn't put a leather warp on the cue, and also that Bob
didn't use his ivory.
Personally I think the OP had a couple screws lose or he was drunk when he made
he post. He also said he had pictures, but he got banned so we will probably never
know.

 

[Johnny Rosato]

Poolplaya9 I think I remember what the guys complaints were.
He said Bob put longer ferrules on the shafts when he wanted short
ferrules. Also he said the shafts wasnt straight..

Then he also said Bob didn't put a leather warp on the cue, and also that Bob
didn't use his ivory.
Personally I think the OP had a couple screws lose or he was drunk when he made
he post. He also said he had pictures, but he got banned so we will probably never
know.

I'll go along with the loose screws !!!

 

[Kim Bye]

Could we have a Picture of the shafts the customer rejected?
I must say that running Your own business and saying "I don`t do the internet" is not good enough. If you can make cues, you have the technical ability to use a computer.

 

[Tony_in_MD]

So is the opposite true?

Could we have a Picture of the shafts the customer rejected?
I must say that running Your own business and saying "I don`t do the internet" is not good enough. If you can make cues, you have the technical ability to use a computer.

 

[Moet.1977]

nope

Could we have a Picture of the shafts the customer rejected?
I must say that running Your own business and saying "I don`t do the internet" is not good enough. If you can make cues, you have the technical ability to use a computer.

This isn't true I'm 40 years old I graduated high school in 1995 and I'm just in the last
few years learning how to use a computer. Hell I was a lurker on AZ for a couple of years
before I decided to learn how to use one and join.

So I old it to az for me learning how to use a computer, but back to the point I've been a contractor for a very long time doing floors and ran that small business and couldn't use
a computer. So I can definitely see at Mr. Freys age why he's not using one hell their very
confusing at first.
If it wasn't for AZ and my wife teaching me I still won't no how to use one of these dam things. Truth be told I'm not very good on one as it is.

 

[Kickin' Chicken]

Could we have a Picture of the shafts the customer rejected?
I must say that running Your own business and saying "I don`t do the internet" is not good enough. If you can make cues, you have the technical ability to use a computer.

IMO, I think Bob Frey enjoys a following that keeps him busy enough that he doesn't need to use a computer for sales and if he figures he can take care of all communication needs with a phone then why shouldn't that be okay?

Seems reasonable to me.

Old school doesn't = bad business.

best,
brian kc