Question for the forum.
I'm trying to understand the best way I should handle a situation for a buyer where a cue was lost in shipping by USPS.
Background:
I sold an relatively inexpensive cue for $190 and it was lost by USPS by no fault of me or the buyer.
Purchase was made via PayPal including the normal fees (not friends and family)
I shipped it Priority 3-day, signature required and did not purchase additional insurance at the buyers direction.
I filed a claim with USPS and was paid the $50 plus the cost of shipping.
Now the buyer is out $190 and more than likely will not receive the cue.
If the buyer files a claim with PayPal does PayPal cover his loss?
Does PayPal take the money from me?
Should I refund the buyer his money?
I'm just not sure how this should work.
Any input is appreciated..
Thanks
I'm trying to understand the best way I should handle a situation for a buyer where a cue was lost in shipping by USPS.
Background:
I sold an relatively inexpensive cue for $190 and it was lost by USPS by no fault of me or the buyer.
Purchase was made via PayPal including the normal fees (not friends and family)
I shipped it Priority 3-day, signature required and did not purchase additional insurance at the buyers direction.
I filed a claim with USPS and was paid the $50 plus the cost of shipping.
Now the buyer is out $190 and more than likely will not receive the cue.
If the buyer files a claim with PayPal does PayPal cover his loss?
Does PayPal take the money from me?
Should I refund the buyer his money?
I'm just not sure how this should work.
Any input is appreciated..
Thanks
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