Cue repair covered by postal insurance?

Hmmm, it definitely sound like a very poor and careless packaging job on the part of the seller. Wouldn't you guys agree that seems to say something about what the guy thinks of the value of his own work?

Along those lines, every Ginacue is shipped in a Gina logo'd Whitten case. :grin-square:
 
kvinbrwr said:
Yup that's how it works. The buyer takes the item and all original packaging and it all gets sent to St Louis. If the buyer is filing a claim without the receipts (which the seller has) the whole process is slowed down while they wait for the seller to do his part and send his stuff. Plus, if you do it in this 2 party way, the chance of the item and packaging and original forms never getting together increases. The best way to do it is have the seller send the buyer the original date stamped insurance receipt and sign off the claim on a USPS insurance claim form, but in this case, all that does is is have the buyer wait so he could hand all the stuff to his USPS office at the same time, all so he can have a claim denied and probably have the cue lost forever (plus acquiesce to the seller's claim that this problem is the buyer's which I don't agree with).

Kevin
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Yes, Kevin, I did send all the paperwork to the Buyer (kept copies for myself) and everything went very smoothly, Surprise !, Surprise !.

However, I too was troubled by the fact that the Post Office really didn't want me involved in the process at all.
I sold it, I packaged it, I shipped it, and I felt responsible .... even
though the Post Office used the package as a Hockey Puck.
 
Str8PoolPlayer said:
Yes, Kevin, I did send all the paperwork to the Buyer (kept copies for myself) and everything went very smoothly, Surprise !, Surprise !.

However, I too was troubled by the fact that the Post Office really didn't want me involved in the process at all.
I sold it, I packaged it, I shipped it, and I felt responsible .... even
though the Post Office used the package as a Hockey Puck.
Click to expand...

What few claims I've had have actually went smooth with USPS (yet another reason I use them exclusively).

But you can't hold them responsible for this one, its not fair. You have to pack your item with the expectation that its gonna get banged around some. Wrapping the item as if you believe the delivery company is gonna handle it with kid gloves is an unreasonable expectation. I have some kid gloves delivery companies and what they charge to deliver that way is cost prohibitive.

Kevin
 
kvinbrwr said:
Everybody has their own preference on shippers, based either on personal experience or word of mouth. My opinion is based on my personal experience of some 12 years of shipping valuables and I ship exclusively through the post office. Like I said, everyone has their own opinion based on their own set of facts, but I shipped the $55K Gus box cue USPS Registered Priority Mail and it got there without a hitch (talk about sweating a delivery).

Thanks

Kevin
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I know what you mean, I sent two Balabushka's to Tascaralla for the paper work thing through FedEx. I was sick for the whole time the cues were out of my hands. Thing is though, it was probably safer FedExing them then if I drove them the 1000 miles myself or flew there with the cues.
 
This cue was not bought from some hack. He sent me the electronic shipping invoice. I will see what the post office says in the morning. If they are planning on keeping the cue, then I am planning on knowing what other options there are. This is BS. The guy is a member of the ACA. Maybe they can mediate. I don't know. John
 
brokenarrowjbe said:
This cue was not bought from some hack. He sent me the electronic shipping invoice. I will see what the post office says in the morning. If they are planning on keeping the cue, then I am planning on knowing what other options there are. This is BS. The guy is a member of the ACA. Maybe they can mediate. I don't know. John
Click to expand...

John

"I don't know" being the operative phrase here.

The ACA isn't going to take responsibility here.

The USPS isn't going to take responsibility here.

We have only your side of the story here, but if its accurate, cue shipping with a couple of sheets of paper as "protection", no bubble etc. The responsible party is the cue maker/shipper. You may be having some trouble getting him to see the light, but trying to make and organization responsible or trying to get the USPS insure for negligent wrapping is just grasping at straws.

And I'm sorry, and again, only one side of the story, but if your cue maker sent you your brand new cue under protected and it got dinged in transit, and he refuses to do what sounds like a simple spot touch on your finish, then he is a hack.

There is nobody at your PO that can cut you a check. They process the paperwork and make sure its complete, and pass it down the line, that's their job. Let me give you two tips, if you deviate from their paperwork at all, try to get them to see how a copy is just as good as the original for example, you are sunk. Tip number two, no insurance company will pay out past their level of responsibility and that's why the PO demands that the entirety of the shipment, including all packing materials be brought to them for evaluation. You have already evaluated the quality of this guys packing, other than being hopeful, why would you expect the people that you are asking to pay to feel any different?

If you want satisfaction here, you have to deal with the responsible party. Otherwise, find a local guy to repair the cue, pay and forget it, everything else will just be aggravation and no satisfaction and no cue.

Good luck with it.

Kevin
 
macguy said:
I know what you mean, I sent two Balabushka's to Tascaralla for the paper work thing through FedEx. I was sick for the whole time the cues were out of my hands. Thing is though, it was probably safer FedExing them then if I drove them the 1000 miles myself or flew there with the cues.
Click to expand...

Been there, done that.

Harder on my fragile head because I've had poor experience with FedEx and Pete doesn't like the Post Office. So I have to use FedEx to him and I hate that.

Kevin
 
I can post pics and a name, but then the "no way would he have done that", yada yada yada. I emailed ACA to ask if their are shipping standards for members. I asked for a RMA under the cue garauntee, no response to email request. If the cue wasn't damaged in the shop and a couple of sheets of newspaper are good enough, he can sell it to the next guy. But I have all the packaging and will be going to the Post Office in the morning. PM me if you want details, I can email pics to you.
http://i1177.photobucket.com/albums/x350/brokenarrowjbe/IMG_0116.jpg

http://i1177.photobucket.com/albums/x350/brokenarrowjbe/IMG_0113.jpg

http://i1177.photobucket.com/albums/x350/brokenarrowjbe/IMG_0112.jpg
 
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Anybody... especially a cuemaker, that would wrap a custom cue and ship it like that doesn't take much pride in his work and is asking for trouble... If he is not willing to take responsibility...he should be brought to everyones attention on the public forums. The damage I see on that box shouldn't have damaged the cue, had it been packaged properly. I've had cues arrive with much more damage to the box than that and the cues have been fine. I have fortunately, never had to file a claim with usps but have heard some nightmare stories in dealing with them. I've had several claims with ups that have been successful and taken care of in a timely manner with little or no hassel. Ups requires the shipper to file the claim. Also, with Ups, every package has an automatic $100 insurance coverage at no charge.
 
This is the reason why I only use UPS, Not the post office anymore. To much stuff gets damaged. Sellers should also pack it like it was worth something to them, not just money. :thumbup:
 
The person at the post office who decides on whether to pursue the claim or tell me to pack sand, is off till next week. They kept the cue, made some disparaging remarks about the packaging and promised not to ship it anywhere till they "get back to me". Also, said the "tubes" would be a better choice to mail pool cues in. I am going to use super glue to seal the ding, shoot it till I fall over dead and never buy or recommend the cue makers product. Use some bubble wrap, aaaaaaaghhhhhh. John
 
The post office is requesting more info on the contents of the package. They have the cue and the package, WTF!!!! Is this a scam or what, I also received a copy of the letter they sent to the cue maker basically stating it was not wrapped very well. Guess I will be waiting a few more days. Thanks Arnot, bubble wrap the cue for god's sake.
 
Most of the time a poor pack job allows the damage to happen. The insurance co. suffers and so does the buyer.
 
brokenarrowjbe said:
The post office is requesting more info on the contents of the package. They have the cue and the package, WTF!!!! Is this a scam or what, I also received a copy of the letter they sent to the cue maker basically stating it was not wrapped very well. Guess I will be waiting a few more days. Thanks Arnot, bubble wrap the cue for god's sake.
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The makers charge way too much for shipping. Wouldn't it be nice if they gave the buyer his money's worth. DP is another lousy packer. He uses a piece or 2 of newspaper.
 
For what it's worth.............

If you can get your hands on them, Halex makes a 1x1 case in a variety of colors. Some of the Dollar Tree stores sell them for (you guessed it) $1.00 !!
I was able to get my hands on half a dozen a few months ago. They definetly make shipping a cue easier. For a buck, I prefer to ship a cue in one of these vs bubble wrap.

The caveat is finding them at your local Dollar Tree store.
 

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Mickey Qualls said:
If you can get your hands on them, Halex makes a 1x1 case in a variety of colors. Some of the Dollar Tree stores sell them for (you guessed it) $1.00 !!
I was able to get my hands on half a dozen a few months ago. They definetly make shipping a cue easier. For a buck, I prefer to ship a cue in one of these vs bubble wrap.

The caveat is finding them at your local Dollar Tree store.
Click to expand...

I dont think the tubes go all the way down
Also I think the case is too short with joint protectors

I like to use pipe insulation or those foam tubes they use for floats in a swimming pool.Either way they are only a buck or two each

stuff002.jpg
 
chuckpilegis said:
I dont think the tubes go all the way down
Also I think the case is too short with joint protectors

I like to use pipe insulation or those foam tubes they use for floats in a swimming pool.Either way they are only a buck or two each
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Pipe insulation tubes. That's a pretty cool idea, too.

The Halex cases I have are able to accomodate a standard cue. If I am selling joint protectors with it, I just throw them in the pocket. And then I put that case in a USPS Priority box with either bubble wrap or newspaper.
Heck, the case is protection enough. But the bubble wrap/newspaper helps re-enforce the box.

The $1 case and a couple extra dollars for shipping weight is worth the peace of mind.
 
When filing a claim...the claims dept will put the claimant thru the ringer in an attempt to discourage the claimant. Don't let this happen. Stay after them. They will try to beat claimant down with their meaningless questions and BS proceedures. Claimant should contact them everyday by phone to check progress on his/her claim. Never email them.
 
Having had one Claim with UPS, Federal Express, and the last one with the UPPS. I would say the Postal Service was easier to deal with.

Because the Claim Clerk was reachable on the telephone, and process my claim in 30 days.

Federal Express was the worst, and I never could talk with any one who was in the claims dept. Just talk with some middleman who kept say I will forward your information, or write to this address, with you claim number. Almost a YEAR LATER they paid on DAMAGE CAUISE BY THEIR TRUCK running over and destroying my Article in a Wooden Shipping Box!

UPS kept saying read your contract, and referring to how I was required to Pack & Protect my Shipment, even thought the shipment was lost in transit. 90 day was time time they acknowledge they lost the 25 buck article and Paid.
 
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