Alton he is not, time for the excues to start rolling in.
I mean if a cuemaker doesn't want to do cuecaps or is not capable, they should take a play at the D.A.R.E. handbook and "just say no", but sending them out the shop like that is embarrassing!
Like I said before, best case scenario it's honest mistake due to rushing or poor quality control, worst case they are sending out a bad product hoping buyer won't complain.
Heck for 700, you could have got a Jackpot or three Schmekles.