Cuemaker wont ship my cue

Kingpin said:
I like to think I surround myself with people who are alot like myself. If they dont like a person, chances are I dont either. So If I hear about stories like mine, I do the same as you have mentioned, I will simply avoid that company or business in the future. The only thing necessarry for the triumph of evil is for good men to do nothing. Thank you :)
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Sucker. Everybody's got an angle, trust that and don't put yourself in a position to get f>cked.

Call whoever handled your payment and find out what your options there are. Once you know, let the cuemaker know he has 48 hrs to provide proof of return, in present condition, or you are going to explore your options in filing a stolen goods claim. Toss in AZB exposure here, if you care to.
 
smashmouth said:
1 you need to MAN UP and name the cuemaker, he sound slimy, most of em are, you hinder all by keeping him anonymous and become part of the problem and not solution



2 stick to production cues, most cuemakers can't compare with even the build quality of a cheap players, not with today's manufacturing
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I think he should do any outing once it is the only option.
 
lorider said:
i do not think it would do any good to name him at all.

how many times have people come on here stating problems with cue makers and naming them ?

nothing is going to change until every oneand i mean every one quits dealing with these problem cue makers no matter how good you may think they are. there are very good cue makers out there that do what they promise and those are the ones that should get every ones biz.

as long as every one puts up with this crap it will continue to happen.

how many times when said cue maker was named people come on here defending said cue maker ?

how many times have people come on here stating problems with certain cue makers and yet people continue to do biz with them thinking the same thing will not happen to them ?

how many times will some come on here complaining about a cue maker then forgive him when they finally get their cue back a year later than promised ? show man and quality cues latest example .
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I see, you say until we quit using these type of guys. OK, however if they are not named, how would you know who to not send your cue to?
 
phil dade said:
I see, you say until we quit using these type of guys. OK, however if they are not named, how would you know who to not send your cue to?
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you are correct. how ever lets just hypothetically say it was dennis searing. you happen to have one of his cues. would you not send your cue to him for repairs due to this thread ?
 
Kingpin said:
I have a quick question, What would you guys do if a cuemaker told you he could repair your cue in 2 weeks, call you in 2 weeks for payment and say it will be done by the end of the week. Wont get a hold of you and instead gives you an excuse and says it will go out the following week. Wait two weeks and still nothing. Call again, still having issues but it will go out the next week. Blah, Blah, Blah. Excuses, excuses, excuses. I dont care if its done. Its a month past the promised time frame and I can have someone else do it. I just cant seem to get my cue back. Im not sure why but he wont ship it. Repaires have been paid for so thats a non issue. Please tell me how I should procceed. Thanks
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I would speak with this fellow on the phone and seek some honest answers and a commitment from him.

Since you gave no information on the work he is doing to your cue, there is no way to judge whether this was a simple straightforward repair or something more complicated.

If it was the latter, there is the possibility he doesn't have the experience to do the repair, and/or the time to complete in the two weeks promised. Paying a cuemaker in full before completion is unreasonable and removes any and all incentive to complete the work.

I recommend that people to do some due diligence on cuemakers before placing an order for a custom cue or entrusting them with a cue for repair. Try to form some relationships with people on this forum and seek their opinions on cuemakers who are honest and experienced and which ones are honest but have limited skills. Many will share experiences, good and bad.

Give this guy a call, be calm and reasonable, but firm and make an appointment to go to his shop. If it is too far to travel, and you can't get anywhere with him, I would politely ask him to return the cue, and your money and move on from here, chalking this up to experience.

Good luck.
 
IMO the way to handle this is to give the guy a warning. Make him know you are serious and this is the last chance. I would make contact with him and tell him your going to give it 48 hours to cool off the situation between you both. When the 48 hours is up I'd contact him with what and how it is going to be handled if he does not return your cue in a specific time period in a certain condition. If he still refuses I would pursue every possible legal action necessary to get my property back. Only after that would I publicly state who he is. I had an issue with a very well respected cue maker and he was steadfast that he was not going to do the right thing. I told him he had 24 hours to consider that his actions would cause an equal and opposite reaction from me. The next day he called apologized and took care of business. Usually folks will choose to do the right thing, it's just so much easier.. Good Luck, I hope you can work it out like gentleman. You'll both feel better that way!
 
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I appreciate everyones comments, good or bad. The gentleman I asked to do my repair was friendly on the phone and offered to do the job at what I thought was a fair price. I was told he had some issues along the way. Do they concern me? Nope, but I can understand there are times when certain things are unavoidable. Those times, quite often, seem to be when Im involved. :thumbup: I came here to find a way to resolve my problem. Unless something goes wrong with the delivery of my cue, my problem will be resolved. I dont believe he usually does business this way so I am certain future dealings will be better for all parties. I will only repost to let everyone know the cue arrived and a picture of the work done. Thank you for everyones help, G
 
Kingpin said:
I appreciate everyones comments, good or bad. The gentleman I asked to do my repair was friendly on the phone and offered to do the job at what I thought was a fair price. I was told he had some issues along the way. Do they concern me? Nope, but I can understand there are times when certain things are unavoidable. Those times, quite often, seem to be when Im involved. :thumbup: I came here to find a way to resolve my problem. Unless something goes wrong with the delivery of my cue, my problem will be resolved. I dont believe he usually does business this way so I am certain future dealings will be better for all parties. I will only repost to let everyone know the cue arrived and a picture of the work done. Thank you for everyones help, G
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You'll most likely get it back when he is good and ready.
I put deposit on cue and was told. 4-6 weeks. When it is almost finished I have to pay the balance. 4-6 weeks became 5 months. When I was told it's ready to be shipped I paid the balance in full and did not see the cue for weeks after. Was told soon real soon. I sat tight until I got it. Same thing with a conversion from a different cue maker. Never again.. No more customs. No repairs from anyone other than Seyberts, Proficient Billiards or possible Muellers.
 
lorider said:
you are correct. how ever lets just hypothetically say it was dennis searing. you happen to have one of his cues. would you not send your cue to him for repairs due to this thread ?
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I have never complained about any maker of cues I own, nor any other makers. CORRECTION, Dale Perry. Your question to me is completely out of bounds. You cannot deal in hypothetical questions when you are posing it to someone with personal experience. Every maker I own, living, has always done what I have asked promptly.

I do have a number of ordinary cues for my guests. Cues that I would send for general work. Without naming the maker, there really is no purpose of the thread other than saying thanks for the advice.
 
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Kingpin said:
I have a quick question, What would you guys do if a cuemaker told you he could repair your cue in 2 weeks, call you in 2 weeks for payment and say it will be done by the end of the week. Wont get a hold of you and instead gives you an excuse and says it will go out the following week. Wait two weeks and still nothing. Call again, still having issues but it will go out the next week. Blah, Blah, Blah. Excuses, excuses, excuses. I dont care if its done. Its a month past the promised time frame and I can have someone else do it. I just cant seem to get my cue back. Im not sure why but he wont ship it. Repaires have been paid for so thats a non issue. Please tell me how I should procceed. Thanks
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I have a very similar problem with a table mechanic - promised and paid for the work, he failed to note the eight holes under the felt that he had cleaned out needed re-filling before he put down the new Simonis cloth. Now, with the work halfway done and undone, I get no resonse to my attempted contacts to this mechanic, who before this had a 'good'reputation, I thought.

I am left with a semi-usable pool table, not so good when a ball rolls into one of the unfilled divots under new cloth.

Heck, several years ago when I changed the cloth myself I remembered to fill those holes, and I don't even claim to be a professional.

I do not want to get into a he-said she-said here on AZB about who owes who what and how and when, no matter what. It is demeaning to me, and to both parties. In the table refurbish mentioned I am already down several hundred dollars due to my own ignorance and mistakes, nothing to do with the mechanic's failing to fill the holes with beeswax or Bondo.

Sometimes it is cheaper to bite the bullet than to try to get work re-done or get a few hundred bucks back, at least that is my take on the situation.

With any luck, sooner or later maybe the mechanic will contact me and schedule a date to re-do his work on my table to Simonis standard. I am sure it was just a simple mistake, an oversight on his part, nothing meant to cheat me in any way.

Until then I will try not to shoot any shots down the rail, lest they fall into a divot and get stuck there.

Maybe I will even read up again on Simonis cloth replacement, pull up the old-new cloth, fill the divot holes, and replace the old/new cloth just like I did several years ago, though this galls me a little since I paid a professional table mechanic already to do this work, and yet it never got completed as a pro mechanic should have done.
 
I had a similar problem with a fellow from Tempe, AZ. I sent him my antique Adam cue to replicate the original shaft for me since the original was warping.

He called when he received the cue. We talked, nice guy, felt confident with the arrangement...then months go by with B.S. excuses about the weather holding up the making of a simple shaft. In Arizona??? I finally said to just send my cue back. More time goes by, then he claims to have made the shaft. He sends the cue back...without either shaft. WTF??

More excuses until I call upon an intimidating friend who lives 10 minutes from him. I finally get both shafts (original & new) for $100 instead of $160 and the new one has a black Kamui med tip. The new shaft looks and plays good though it does not replicate the diameter and taper of the original shaft.

I don't think the guy is shady, but his cue business is far from a priority in his life right now. I'm not sure what made me choose him, but from here on out I'm either going to deal with locals or people who's reputation I can confirm on here. Some people just don't commit like they should to what they say they can and will do.

Sent from my VS985 4G using Tapatalk
 
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As Ken mentioned, this problem has been happening too much as of late. Well, even one or two is too much.

It is most unfortunate that a person has to go to the extreme of announcing the persons name and risk tarnishing his reputation, but in reality, he has done that to himself.

There is not one person on AZ that enjoys reading these type of Threads.

If in the end, you have been fair in allowing him the time, and he has been paid in full and still full of excuses, then you have given him a more than fair shot at rectifying the situation and he has to own the rest of the fall out.

Besides, it is like another Member mentioned, you may save someone else the grief of being on the losing end of a deal at a later date.

And what could be worse. Not only does a person lose the money, they could possibly lose their cue also.

Anyway, I wish you good luck in making things proper again.
 
As a cuemaker, when you know you will be late on delivering a cue, you need to contact the owner.

Explain why you are late(illness, surgery, shop problems, etc.) and try to give an honest answer as to when the work will be completed. Lying about it serves no one and complicates the issue.

I have offered to return the deposit if the customer desires it.

Several years ago, I developed health issues. I wrote letters to customers and sent deposits back. When the health issues finally were resolved, all of them asked for me to finish their build.

I wish all cuemakers would just treat customers as they themselves would want to be treated. As we all know, these shortcoming are found throughout all occupations but since this forum serves pool afficianados, we will hear more stories in the future about bad cuemakers.

Charlie Wilhite
 
When you get the cue back look at the details and make sure you are getting back what you sent.

I sent a shaft out to have a different taper...took a long time to get it back...got it back and played months with it...took some time off from playing and I went to see if there were any tape rolls on the shafts and noticed the rings were different (one had a silver ring and the other a gold...looking back I don't think that I got the correct shaft back.
 
Update:

Just wanted to let everyone know about the progress. No Cue! Suppose to be shipped out on Monday. My UPS comes in late and they just showed up. I received an order that was shipped from North carolina on Monday. The guy is in Illinois and Im in MN. The cue should have been here by now correct? Its official, its now a s#itshow! lol Do you ever feel like someone's really going out of their way to make things difficult for you? I dont know what else to say at this point. Maybe the UPS didnt see an extra package on the truck. Does anyone else have an idea that might make me feel better? :thumbup:
 
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