Well, I basically lost it and called this guy out in front of the other roughly 20 tournament players in here and a few other customers who happened to be in here.
First, if I am understanding this right, "lost it", I have a problem with that. You could end up with more damage, a broken house cue across your face. Then there is even more blood to deal with.
Second, that's blood. That's more than a stain problem. It's a potential health risk.
Third, it is likely that this should be handled by your insurance.
Fourth, I think in general it is bad form to "lose it" with a customer in general. Especially one that is injured, sick, etc.
Maybe I just react differently to someone that is bleeding because I am a doctor.
Old guy bleeding like that might be on warfarin and might stroke out right in front of you.
Do you have a right to be upset? Sure. But you are in business. Handle your business. Don't have a hissy fit.
I just got my Harley back from the shop for tires and brakes. I have a custom paint job, flames on the tank. They dented the gas tank. The owner met me at the counter and said "You're gonna kill me." He really did think I would "lose it". The owner himself did it when a power tool got loose from his hands and hit the tank.
He's going to pay to have it fixed. I'm cool. Shit happens. But if he didn't pay, I would turn it in to my insurance company. Again, I'm cool. Shit happens.