Eat your heart out John Barton

[Jack Justis]

Well, this pretty much sums it up for me. I'm all for letting these two beat each other up, go for it. But what it came down at the SBE is this...and this is how view it. Jack Justis and his wife have a "I could care less if you buy it attitude" and "You can buy that other junk if you want to" and that translates to a high price and crappy customer service. My buddy had JB change the interior of his JJ case as I stood by. JB was very personable and had that one of the guys persona. So when it's time to purchase a case, my money goes to JB...not solely based on product quality, but attitude means everything.

Obviously you are accustomed to and prefer high pressure, "get in your face" type sales people. We prefer to let the customer shop at his own leisure without jumping up and pushing a case in front of them along with a line of BS about our cases have better this and better that. If we gave you the impression that we do not care about customer service, you really don't know us. In the 23 years we have been making cases, I am not aware of one unhappy customer who purchased a case from us.

John makes a fine case and I'm sure he will appreciate your business.

 

[JB Cases]

Obviously you are accustomed to and prefer high pressure, "get in your face" type sales people. We prefer to let the customer shop at his own leisure without jumping up and pushing a case in front of them along with a line of BS about our cases have better this and better that. If we gave you the impression that we do not care about customer service, you really don't know us. In the 23 years we have been making cases, I am not aware of one unhappy customer who purchased a case from us.

John makes a fine case and I'm sure he will appreciate your business.

Well, from your perspective Jack I would guess that you would want to be more casual and not talk too much about features and benefits.

If I built cases like you do then I would be pretty quiet about protectiveness and ergonomics.

If you built cases like we do then you would not be casual at all about wanting to inform customers of the differences in protectiveness and practical features.

To me you build a nice case that has a very pretty clean look to it. You're like a cue maker that has decided to make cues one way, take it or leave it. Which is fine but you can't then claim that whatever anyone else does is BS when they say it's better than what you do.

Well you can claim it but you can't prove it. But having said that let me ask you directly. Did you tell anyone at the show that our interiors WILL harm cues?

If so then you can't exactly say that you weren't selling on comparative claims. In the future I will be happy to provide you with a case that you can use to show your customers if you agree to let me video how you do the comparison. You can make every claim you want and compare every aspect of the case and I will answer each one that I don't agree with on video. Then the informed customers can make their choice based on their own needs and desires.

 

[tank69]

Obviously you are accustomed to and prefer high pressure, "get in your face" type sales people. We prefer to let the customer shop at his own leisure without jumping up and pushing a case in front of them along with a line of BS about our cases have better this and better that. If we gave you the impression that we do not care about customer service, you really don't know us. In the 23 years we have been making cases, I am not aware of one unhappy customer who purchased a case from us.

John makes a fine case and I'm sure he will appreciate your business.

No, I don't expect high pressure or get in your face...what I do expect is someone trying to earn my business. I spoke to you in 2006 about a case, I was ready to pull the trigger on an $900 custom case but again, you made me feel like you could've cared less when I asked questions and tried to design my case the way I wanted it. That's exactly how I felt at the SBE. I asked questions and felt like I was being a bother...AGAIN.

I can understand you have a thriving business and you are the "case to have"...and really, you don't need my $1000, you have plenty of people waiting for your cases and many more being sold. Maybe if I waved $$$ at the booth, I would have been treated better...but I don't pay for people to like me or get my business...that has to be earned.

 

[Jack Justis]

No, I don't expect high pressure or get in your face...what I do expect is someone trying to earn my business. I spoke to you in 2006 about a case, I was ready to pull the trigger on an $900 custom case but again, you made me feel like you could've cared less when I asked questions and tried to design my case the way I wanted it. That's exactly how I felt at the SBE. I asked questions and felt like I was being a bother...AGAIN.

I can understand you have a thriving business and you are the "case to have"...and really, you don't need my $1000, you have plenty of people waiting for your cases and many more being sold. Maybe if I waved $$$ at the booth, I would have been treated better...but I don't pay for people to like me or get my business...that has to be earned.

Would you mind giving me a hint on the conversation?

"I may be old but I ain't ready for the rocking chair yet". I can still remember a face and yours is not one that I would forget.

Another question, if I treated you like you say I did in 2006, I'm surprised you would want to talk to me in 2013.

Believe me, I met a lot of people at the SBX and answered a ton of questions. To my knowledge I didn't piss anyone off

 

[eeng168]

I just got my Justis case a couple of months and it was a great and easy experience. I did everything by phone and by email. Jack was prompt with replys and suggestions but at the same time, it was still the look that I was going for.

I met up with him at the SBE and it was all smiles. I thanked him and expressed my happiness in person of how everything turned out. I wouldn't hesitate to do business with him again.

Hard to imagine that your conversation with him turned out like that, twice.

 

[PocketSpeed11]

Does Jack run a sweatshop overseas as well?

 

[JB Cases]

Does Jack run a sweatshop overseas as well?

Depends on how you look at it. No one wanted to purchase my Justis without the interior in it. The interior Jack uses, which is the actual case imo, is made in China. I do however sweat a lot in summer in our shop. But it is not a sweat shop as you mean it.

 

[scsuxci]

Does Jack run a sweatshop overseas as well?

What a dopey thing to say.You think everybody that has moved
shop to China is running a sweat-shop?Go into a Walmart or
any other department store and find out how many things
are made in China,Japan and so on.Does that make all the stores
that fill there shops supporters of sweat shops?If so,go to the mall
tomorrow and start picketing.
Believe it or not but the business practices in China far surpass many
here.Businesses will take a hit to keep people employed there,while
our unemployment rate goes up and the tax-payer get there throats cut
supporting them.

 

[Quesports]

This thread is pretty sad. The saddest thing is that if John & Jack could ever put their personal differences aside they could collaborate and make some damn fine cue cases together. I know it will never happen and that is sad.. OK, it's time to get back to the name calling and bickering or just let it die for gods sake!

 

[rjb1168]

This thread is pretty sad. The saddest thing is that if John & Jack could ever put their personal differences aside they could collaborate and make some damn fine cue cases together. I know it will never happen and that is sad.

I agree 100% , Jack should make a deal with John and offer his case with either his or Johns interior. Then your customers could pick which one they like best. Now, that would be awesome and both of you guy's win. Just my honest opinion.

 

[wrldpro]

Not exclusive interiors

I agree 100% , Jack should make a deal with John and offer his case with either his or Johns interior. Then your customers could pick which one they like best. Now, that would be awesome and both of you guy's win. Just my honest opinion.

Jack has no interest at all in using the same interiors that jb uses and jb has no interest in using the interiors that jack uses.Its simple if either one wanted to use the same interiors as the others they would buy them as both of them are available for sale AND NEITHER JB OR JACK MAKES ALL THEIR INTERIORS.I know jb will respond with a nutty response but so everyone knows this LOUD AND CLEAR WITH NO CHANCE JB ARGUING THIS POINT.
Jb has been jealous and assaulting poor old Jack for years and Jb loves to respond because he thinks he gets a point accross and even negative comments create advertizing for him.
SO IM CLEAR TO ALL OUT THERE JB CASES DOES NOT MAKE ALL HIS OWN INTERIORS AND THEY ARE AVAILABLE EASILY FOR OTHER CASE MAKERS TO BUY.So that being out in the open now how do you feel about a jb case that has no exclusives except that the whole case is made in china a Country that supports NORTH KOREA.




Have a nice day and God Bless America

http://www.americanmadematters.com/index.php

 

[JB Cases]

Jack has no interest at all in using the same interiors that jb uses and jb has no interest in using the interiors that jack uses.Its simple if either one wanted to use the same interiors as the others they would buy them as both of them are available for sale AND NEITHER JB OR JACK MAKES ALL THEIR INTERIORS.I know jb will respond with a nutty response but so everyone knows this LOUD AND CLEAR WITH NO CHANCE JB ARGUING THIS POINT.
Jb has been jealous and assaulting poor old Jack for years and Jb loves to respond because he thinks he gets a point accross and even negative comments create advertizing for him.
SO IM CLEAR TO ALL OUT THERE JB CASES DOES NOT MAKE ALL HIS OWN INTERIORS AND THEY ARE AVAILABLE EASILY FOR OTHER CASE MAKERS TO BUY.So that being out in the open now how do you feel about a jb case that has no exclusives except that the whole case in made in china a Country that supports NORTH KOREA.

Have a nice day and God Bless America

http://www.americanmadematters.com/index.php

Um wow! You should fire whoever is feeding you your information. We make our interiors all in my shop.

Can you point me to the interior shop because I don't know of any where that sells fully made interiors to the general public.

We occasionally sell our interiors to other case makers but we absolutely 100% do NOT buy interiors from any other maker. We do buy plastic tubing from Jiasen from time to time for the history cases only because I haven't wanted to make a mold for that profile yet.

We label our interiors so if anyone uses ours then they carry our label. I don't know if Jack's supplier is selling to anyone else.

As for the supports North Korea comment, well buddy, all governments are corrupt and all governments have supported oppressive regimes. If you want to condemn me for being in China then you have to condemn Jack for buying his interiors in China as well, in for a penny in for a pound as they say.

 

[trob]

You better not buy American products if you don't want to support a government that supports country's like north Korea lol hell our government has been giving money to countries that hate us for years !!!

Jack has no interest at all in using the same interiors that jb uses and jb has no interest in using the interiors that jack uses.Its simple if either one wanted to use the same interiors as the others they would buy them as both of them are available for sale AND NEITHER JB OR JACK MAKES ALL THEIR INTERIORS.I know jb will respond with a nutty response but so everyone knows this LOUD AND CLEAR WITH NO CHANCE JB ARGUING THIS POINT.
Jb has been jealous and assaulting poor old Jack for years and Jb loves to respond because he thinks he gets a point accross and even negative comments create advertizing for him.
SO IM CLEAR TO ALL OUT THERE JB CASES DOES NOT MAKE ALL HIS OWN INTERIORS AND THEY ARE AVAILABLE EASILY FOR OTHER CASE MAKERS TO BUY.So that being out in the open now how do you feel about a jb case that has no exclusives except that the whole case is made in china a Country that supports NORTH KOREA.




Have a nice day and God Bless America

http://www.americanmadematters.com/index.php

 

[jhanso18]

Jack has no interest at all in using the same interiors that jb uses and jb has no interest in using the interiors that jack uses.Its simple if either one wanted to use the same interiors as the others they would buy them as both of them are available for sale AND NEITHER JB OR JACK MAKES ALL THEIR INTERIORS.I know jb will respond with a nutty response but so everyone knows this LOUD AND CLEAR WITH NO CHANCE JB ARGUING THIS POINT.
Jb has been jealous and assaulting poor old Jack for years and Jb loves to respond because he thinks he gets a point accross and even negative comments create advertizing for him.
SO IM CLEAR TO ALL OUT THERE JB CASES DOES NOT MAKE ALL HIS OWN INTERIORS AND THEY ARE AVAILABLE EASILY FOR OTHER CASE MAKERS TO BUY.So that being out in the open now how do you feel about a jb case that has no exclusives except that the whole case is made in china a Country that supports NORTH KOREA.




Have a nice day and God Bless America

http://www.americanmadematters.com/index.php

To be fair, China also support the United States...

 

[icem3n]

To be fair, China also support the United States...

I second that.

 

[JB Cases]

This thread is pretty sad. The saddest thing is that if John & Jack could ever put their personal differences aside they could collaborate and make some damn fine cue cases together. I know it will never happen and that is sad.. OK, it's time to get back to the name calling and bickering or just let it die for gods sake!

For the record I don't believe I have called anyone a name. As for a collaboration that will never happen because Jack and I are too far apart philosophically.

In a way we already make a nice cue case together. I believe that when I put my interior into his case it creates a case that is nice and sleek on the outside with Jack's distinctive look and my protective interior on the inside providing a little more peace of mind for the user.

I agree 100% , Jack should make a deal with John and offer his case with either his or Johns interior. Then your customers could pick which one they like best. Now, that would be awesome and both of you guy's win. Just my honest opinion.

As mentioned above we already offer a replacement interior so customers already have a choice. What Jack should do is simply not stand in the way of what his customers want. Honestly if I were in his position I'd be happy if all my competitors offered replacement interiors for my cases in 20 colors and variations. Who cares as long as they are buying my case in the first place?

And in fact I now make cases with interiors that are easily replaceable. I sell extra interiors with alternate configurations. If anyone wants to make after-market ones then I will be happy to send them tube sections so that they can build their own. I don't care what my customers want to put in their case as long as they are clear with what protection level they are getting.

 

[sureman183]

just got back from facing quad bypass, delayed 24 days. with interest i've read all sides. do cue makers argue such as Searing vs Schick, Szamboti vs Tascarella, Gina vs Tad & so on. Jack, i love your cases, you don't have any lack of demand. John, love your cases also & features, do you have a problem selling them? NO to both. i also like King cases, Rusty Melton, Whitten, Murnak etc., etc. while i'm displaying cues @ a show, do i worry that the other guy is outselling me? i might think, i need to change, but not worry about the other guy. needless to say, life is to short. what i would like to see, is Jack & John shaking hands, maybe even hugging as friends. if anyone gets it on film, i'll buy the video. C'MON GUYS, lets do it. you're both going to come out better in the long run. i would also like to see a stop to others taking sides, for whatever reason. lets have peace & frienship, instead of fighting & bickering. a brighter future to all. don "the SUREMANATER" sherman aka Sure Man Cues

 

[Chopdoc]

SO IM CLEAR TO ALL OUT THERE JB CASES DOES NOT MAKE ALL HIS OWN INTERIORS AND THEY ARE AVAILABLE EASILY FOR OTHER CASE MAKERS TO BUY

My bullshit meter just hit 10/10.

There are one or two occasions in life when my bullshit meter was off, so we'll give you a shot on this.

Please give the name, address, and contact information for the supplier you are talking about. Then please also show me how and where these interiors are easily available for sale. Again, I want the name, address, and contact information.

Lastly, please provide material proof that those interiors were purchased by JB Cases, shipped to their shop, and installed in their cases.

Anything less that 100% fulfillment of these requests will prove the claims to be 100% bullshit.




I have no dog in this fight...I would just like to confirm the bullshit. :smile:




To be fair I haven't read this thread, just popped in to see how it's going and this is the first thing I saw. I have a gut feeling there is a lot more BS....but this is the one I saw so it's the one I commented on.



:smile:




.

 

[Chopdoc]

just got back from facing quad bypass, delayed 24 days. with interest i've read all sides. do cue makers argue such as Searing vs Schick, Szamboti vs Tascarella, Gina vs Tad & so on. Jack, i love your cases, you don't have any lack of demand. John, love your cases also & features, do you have a problem selling them? NO to both. i also like King cases, Rusty Melton, Whitten, Murnak etc., etc. while i'm displaying cues @ a show, do i worry that the other guy is outselling me? i might think, i need to change, but not worry about the other guy. needless to say, life is to short. what i would like to see, is Jack & John shaking hands, maybe even hugging as friends. if anyone gets it on film, i'll buy the video. C'MON GUYS, lets do it. you're both going to come out better in the long run. i would also like to see a stop to others taking sides, for whatever reason. lets have peace & frienship, instead of fighting & bickering. a brighter future to all. don "the SUREMANATER" sherman aka Sure Man Cues

Welcome back. :thumbup:



And that's one helluva post.





.

 

[JB Cases]

just got back from facing quad bypass, delayed 24 days. with interest i've read all sides. do cue makers argue such as Searing vs Schick, Szamboti vs Tascarella, Gina vs Tad & so on. Jack, i love your cases, you don't have any lack of demand. John, love your cases also & features, do you have a problem selling them? NO to both. i also like King cases, Rusty Melton, Whitten, Murnak etc., etc. while i'm displaying cues @ a show, do i worry that the other guy is outselling me? i might think, i need to change, but not worry about the other guy. needless to say, life is to short. what i would like to see, is Jack & John shaking hands, maybe even hugging as friends. if anyone gets it on film, i'll buy the video. C'MON GUYS, lets do it. you're both going to come out better in the long run. i would also like to see a stop to others taking sides, for whatever reason. lets have peace & frienship, instead of fighting & bickering. a brighter future to all. don "the SUREMANATER" sherman aka Sure Man Cues

Welcome back Don. Sorry you missed the show but glad you are still with us.

I'd be more than happy to have peace. But for me it's very hard to have that when Jack is telling people that my interiors WILL harm cues.

I am sorry but that goes to the foundation of why I build cases. Can you imagine how it hurts me to hear that Jack is telling people that the one thing I have worked hard on these past 20 years is actually harmful to cues?

I absolutely respect Jack's right to build cases as he wants to. And if his customers are fine with that way then that's great too. I have told the truth about Jack's interiors though. He has not done the same with mine. It's not about sales it's about telling people that my work is harmful to their cues.

To me that's over the line.

My bullshit meter just hit 10/10.

There are one or two occasions in life when my bullshit meter was off, so we'll give you a shot on this.

Please give the name, address, and contact information for the supplier you are talking about. Then please also show me how and where these interiors are easily available for sale. Again, I want the name, address, and contact information.

Lastly, please provide material proof that those interiors were purchased by JB Cases, shipped to their shop, and installed in their cases.

Anything less that 100% fulfillment of these requests will prove the claims to be 100% bullshit.

I have no dog in this fight...I would just like to confirm the bullshit. :smile:

To be fair I haven't read this thread, just popped in to see how it's going and this is the first thing I saw. I have a gut feeling there is a lot more BS....but this is the one I saw so it's the one I commented on.

.

I don't know where he comes up with this stuff but he does come with some doozies. It makes for some interesting reading. My wife would be interested to know where we can buy these pre-made interiors as well. She just laughed when I told about Mr. Chamberlain's comments.

I would NEVER trust anyone else to make our interiors without some serious oversight. Being that I consider the interior to be the actual case since without it the "case" is simply a flimsy leather bag I want to retain full control of and take full responsibility for it.

Plus doing them ourselves allows us to do things like this on request;

4x8 in Red

3x8 - Custom size

5x10 Custom Bags

Mason Case Interior

Removable Interior - One customer two configurations

Custom Made for 2 Butts 4 shafts with an extension INSIDE the case.