HELP! I sold a cue to a guy on Ebay, he received it and says there are dings?

MahnaMahna said:
Funny that the OP is also promoting Mike Sigel's new league, I am assuming he wants to be a LO. Can't wait to see how he deals with problems there, create a thread on AZ each time?
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I approve this statement.

There's many piles of dirt that can be dug up, donkey.
 
acedonkeyace said:
He wants to return the cue.

The cue took, 10 days to get to him via USPS, which was longer than normal, but I told him even if the weather did anything to the cue, like warpeage or anything, that I had purchased, $600.00 worth of insurance to cover anything that might happen.

What is the right thing to do?

I have pictures, many pictures of up and closeups of the cue that show there was no dings or dents in the cue when it was shipped out. I even marked the tube 'FRAGILE GLASS' in 5 places on the tube. I bubblewrapped the cue and capped in newspaper and sent it in a heavy shipping tube.

Initially he was complaining about the time it took for shipping, then he was complaining about the JOSS Custom, not lining up perfectly, it was 1/8" off, which I even took exact pictures of the cues collars, showing exactly how the names line up and this was on the posting. He offered me $180 less than I was asking for the cue and I accepted the lower price.

I even gave him an option on the Shafts, he went with the JOSS CUSTOM shaft with a Ivory Ferrule and 30" length which are both upgrades.

Who is responsible for the Insurance claim?

Do I refund all his money and go after the Insurance to have the Cue refinished or just take the cash claim and sell the cue for less?

Is it my responsibility, even though I have documentation and pictures that there were no dings no dents and no damage of any kind to the cue when it left my hands?

What is the proper thing to do in everyones opinon?

This is the first, DAMAGE that has ever happened to me in over 300 cue transactions and shipments?

Is the customer trying to pull one over on me because the Names don't line up perfect and is just trying to find a way out of the deal, even though I had a NO REFUND or RETURN with the lower price accepted, of course as long as something was not as described, in which case I would take the cue back.


Give me your opinions and how do I process the claim and how do I prove the claim and do I process the claim or does the buyer process the claim? I have the Insurance Receipt in my possession.

Thanks for any info,

Mike 'acedonkeyace' Kennedy
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I was looking at your ebay ad. You say "There are no dings or dents to mention". It sounds like there are dings but nothing serious. The one picture of the butt sleeve does seem to show some dings. Either way you have to give back his money and resell the cue.
 
NYC cue dude said:
Yup. Refund, no questions asked.
Move on. Not worth the blow up surely to be attached to a disgruntled buyer.
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On some true crime show I was watching, this kid was selling stuff from his mom's trailer. The kid one day received a box and it blew up - massive pipe bomb took out half the trailer and blew the kid to pieces.

Turned out the kid wouldn't refund a guy for something he sold, so the guy bombed him. The word "blow-up" was most accurate.
 
it very well could be that it got damaged during shipping. I have seen first hand some of the boxes that I have received all busted up and damaged. USPS really is not careful with packages and are not even ashamed to deliver them damaged. Best way to ship to send the cues in a pvc pipe and then wrap in bubble wrap. Kind of hard to damage the cues then.
 
Tell him in your best Joe Pesci voice to send the cue back and if there are ANY Fn dings in it, you're gonna kill him.
 
What I really want to know is, where did you come up with the name Acedonkeyace?
 
Mike

OK you had a situation where you couldn't come to your own decision regarding what the right thing to do was, so you decided to tell your side of the story to the AZ community and get opinions. The consensus seems to overwhelmingly be accept the cue back for and refund the buyer's money (and that's only after hearing only your side mind you).

So, how are you going to proceed now?

Thanks

Kevin
 
Just refund the buyer, delete your AZ account and move on to your league operations, it's a win win for everyone :thumbup:
 
I sold a cue to a guy in Utah , I was asking $700. he offered $500 . and we settled on $600. When he received the cue he said there was a dent in one shaft , but he could live with it if I sent him $100 .

I told him to send the cue back , and you can Bet there Was a dent in the shaft . Looked like he smacked it on the table .
 
kvinbrwr said:
If you are in the mail-order business you have to get past the whose right and who's wrong mentality. Terms like condition and quality are subjective and if your buyer doesn't like what you sent him, why go through all this? Just take it back, give him his money back (you will have to anyway as I assume he paid through PayPal) and sell it to someone else that does agree with you assessment. if you sold it for a fair price there will be another buyer waiting in the wings.

Like Tate, said, return for refund an move on.

Kevin
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Good business advice. You are only as good as your reputation.

Also cannot sell as is, when you sell something that the customer hasn't seen in person. Customer will win everytime (cc companies or ebay rights). You will only hurt you reputation. Also it is not reasonable.

It will help you to have a clear and reasonable time to return. And add unplayed. But, if returned played, don't make issue and accept as cost of doing business. Keep buyer on list to limit your selling policies to him.

Respect, Courage, and Commitment!
 
The funny thing about this thread is, the OP posted a question like this to the AZ community before (was it the DVD deal?) where the overwhelming advice given was "return for refund and move on" much as it here, and he decided to go another way anyway. I guess it will be interesting to see if this time he was actually looking for advice or just support for a position he has already taken.
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Pretty much what I was thinking Kevin, considering his past decisions re the copied DVDs that he had in his possession, and wanted advice on how to handle the transaction.

It is not like this is his first cue that he has sold.

But serious, even if you have clear enuff pictures to back your claim, if you feel like hassling with EBay/Pay Pal for months, go for it. I bet that you already know that you would prefer not to refund any money. Just looking for moral support from the AZ Community.

Just have him send the cue back. Refund his money and life goes on.
 
If these Ebayers were so bad, why aren't the usernames given up to protect the rest of the billiard community trying to sell cues?

I say...give up some names or it must not be true.
 
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