Help Please

jshea1212

jshea1212

AzB Silver Member
Silver Member
I recently purchased a cue from someone on AZ. He seems like a very nice guy, We communicated through text and phone. He showed a small chip in the cue which I was ok with and stated the cue rolls straight. He also sent videos of the cue rolling on his table. Through my phone the videos came out horrible, I viewed through my computer and was much clearer. However, the angle did not allow me to see great. This didn't matter in the least. I spoke to this guy and really seemed like a nice guy and still does. He shipped Saturday and I received Monday. I opened the package as soon as I got it. I called him and told him there were definitely some dings on the cue that were not mentioned. He apologized, I told him no worries as long as it roll straight.
As soon as I left work I went to get my daughter then straight to the pool hall. To my surprise the cue did not roll straight. I called him and he couldn't believe it. After speaking to some of his friends they felt maybe the weather could've done this and to check in a few days. So that's what I did! Still didn't roll straight, tried the but of his cue with my shaft ( Both Radial Pins), rolled it on the edge of the table. Not straight. I told him and that's when we started to go back and forth. I could sense him getting angry so I called a friend who fixes cues and has been around a lot longer then me.I really wanted to make sure I was right, I mean he was and is so sure that his cue is straight My friend rolled the cue on different tables which did make a difference, he also rolled on the edge. He said it was not that bad but its not rolling straight. He said to take it to Ted Harris who is local in the area. I let this person know and he started to get a little angry. So I told him I still want the cue, which I do but ( Only if its straight of course ) so I took to Ted Harris. Ted said the butt is warped he said he could try and fix by shaving by the joint but will charge me either way. He also said the shaft was not great. So ive been asking for a refund and have had no luck. Ive even offered to pay the costs he incurred when shipping to me and I would pay to ship back! Im not sure what else I can do? I believe him when he says it rolled straight but it didn't when I received that day. I will PM this person for there are two sides to every story. Maybe someone could have a fair suggestion.
 
All sales should be pending the buyers satisfaction.
Sellers who dump on buyers without describing the issues a cue has are wrong. Let him get angry...doesnt matter. You have a right to refuse the cue.

If you paid by Paypal file a dispute,item not as described. Better yet if you funded your Paypal purchase with a credit card call thfm and stop payment. They chargeback money from Paypal who puts a negative balance on the seller.

Always buy with paypal funded by a credit card. Nothing affords the same protections.
 
Returns

I have yet to run into this, but if the cue is as described but someone just doesn't like the hit, is that returnable? I have bought some that I didn't like when I got them, but cue was as described and I wouldn't burden a seller for that. I figured I would just resell it. Do most sellers here offer a no conditions return policy? I would if someone really didn't like it, but when it came to myself I didn't feel right about doing it. We all know "hit" is subjective. Just curious as to what everyone thought.

Joe

takeitdown said:
All sales should be pending the buyers satisfaction.
Sellers who dump on buyers without describing the issues a cue has are wrong. Let him get angry...doesnt matter. You have a right to refuse the cue.

If you paid by Paypal file a dispute,item not as described. Better yet if you funded your Paypal purchase with a credit card call thfm and stop payment. They chargeback money from Paypal who puts a negative balance on the seller.

Always buy with paypal funded by a credit card. Nothing affords the same protections.
Click to expand...
 
takeitdown said:
All sales should be pending the buyers satisfaction.
Sellers who dump on buyers without describing the issues a cue has are wrong. Let him get angry...doesnt matter. You have a right to refuse the cue.

If you paid by Paypal file a dispute,item not as described. Better yet if you funded your Paypal purchase with a credit card call thfm and stop payment. They chargeback money from Paypal who puts a negative balance on the seller.

Always buy with paypal funded by a credit card. Nothing affords the same protections.
Click to expand...

100% absolutely right! If the cue was not as described,file a claim with Paypal or your credit card company.Return the cue.This crap has to stop.
Marc
 
hit

I would never expect a return on the hit! That is an opinion, I took this to Ted Harris who is a professional in the business. He said it was warped, ive told the seller about this post and I try to describe as fairly as possible. Im even offering to cover all costs which I am about to take off the table. It looks like the paypal claim or credit card dispute will be my only option,
Thanks everyone!!
 
Im sorry, my comment was not directed on this scenario. I just saw the comment above and asked. I in no way was intending for it to sound like I was referencing you when talking about hit. If it appears that way, I hope this message sets that straight. Good luck with everything OP!



jshea1212 said:
I would never expect a return on the hit! That is an opinion, I took this to Ted Harris who is a professional in the business. He said it was warped, ive told the seller about this post and I try to describe as fairly as possible. Im even offering to cover all costs which I am about to take off the table. It looks like the paypal claim or credit card dispute will be my only option,
Thanks everyone!!
Click to expand...
 
JoshB

Well i am mentioning his name now because there is no communicating anymore. Last night we agreed over the phone that i would take it back to Ted Harris to see if he could fix the cue, And we would go from there. I text him this morning so it would be on record via text which he has been doing this whole time, which is fine with me. I wanted that same protection because if i take it to Ted and he attempts to fix but can't, i would now be trying to send him back a cue that is not in the same condition that was sent to me.His response this morning was " It's your cue its up to you who you send it to" then he recommended some people to send to.I am fighting through Paypal but thought this community should be aware as people were asking me to name this person.I hesitated because i felt we could work it out like adults.If i sold something and was contacted immediately about a problem, i would definitely refund him/her. Then add that the buyer offered to reimburse all my shipping costs and pay to ship back. I don't think i could expect someone to be more fair then that.
Thanks
As i said before i made JoshB aware of this post, he has yet to take the time to tell his side!!
 
My advice...if you're not happy, dump the sale and return the cue. Trying to fix something will just force you to be more critical of it because of the time invested. Return the cue, eat the cost of the return shipping and chalk it up to a very cheap lesson learned.

-Mark
 
If you are not happy with the cue you purchased, and especially given the fact that you brought it to a known cuemaker who verified it is warped, then the seller is obligated to either be a good guy and take it back willingly and refund you, or he can get it back unwillingly and you take your money back through paypal or cc dispute.

while what Paul Dayton says may very well be true, I would not be holding this cue for a couple of weeks to give this seller any leverage in this dispute.

If the cue was advertised as straight and it arrived crooked, you are entitled to a refund. Period.

best,
brian kc
 
jmizzo said:
I have yet to run into this, but if the cue is as described but someone just doesn't like the hit, is that returnable? I have bought some that I didn't like when I got them, but cue was as described and I wouldn't burden a seller for that. I figured I would just resell it. Do most sellers here offer a no conditions return policy? I would if someone really didn't like it, but when it came to myself I didn't feel right about doing it. We all know "hit" is subjective. Just curious as to what everyone thought.

Joe
Click to expand...

Joe,
It may depend on the seller, but speaking for myself: No, a cue would not be returnable because of "hit", unless there was an issue with the cue. If there was a buzz or a rattle, that would be a reason to return a cue. Playability and hit are so subjective, that a seller can't take a cue back, after it has been used, because it doesn't fit someones playing style.


Sorry to side track the thread, but I felt his question should be answered.
 
jshea1212 said:
Well i am mentioning his name now because there is no communicating anymore. Last night we agreed over the phone that i would take it back to Ted Harris to see if he could fix the cue, And we would go from there. I text him this morning so it would be on record via text which he has been doing this whole time, which is fine with me. I wanted that same protection because if i take it to Ted and he attempts to fix but can't, i would now be trying to send him back a cue that is not in the same condition that was sent to me.His response this morning was " It's your cue its up to you who you send it to" then he recommended some people to send to.I am fighting through Paypal but thought this community should be aware as people were asking me to name this person.I hesitated because i felt we could work it out like adults.If i sold something and was contacted immediately about a problem, i would definitely refund him/her. Then add that the buyer offered to reimburse all my shipping costs and pay to ship back. I don't think i could expect someone to be more fair then that.
Thanks
As i said before i made JoshB aware of this post, he has yet to take the time to tell his side!!
Click to expand...

If you paid through Paypal, file a claim. If the seller resolves the issue, you can always drop the claim.

You should not be out a dime for a crooked cue, if it was advertised as straight.

Escrow comes in very handy when buying a cue on the internet. Just in the last month, I have sent 7 or 8 cues back to sellers because there were undisclosed issues when they got to me for escrow. Some sellers are cool about it, some are not. I had one guy try and tell me, that I had to buy his crooked cue, because I told the "buyer" that it wasn't straight and he didn't buy it.
 
Yup. The seller is wrong here. The buyer didn't buy the opportunity to send the cue back to the maker and hope for a repair. Its the seller's responsibility to satisfy the buyer or give him his money back upon return.

As the buyer. I'd ask the seller to accept a return (as we had already discussed satisfaction as part of making the deal), and if the seller didn't agree, I'd be disputing the payment "item received not as described' with the credit card company I funded the PayPal with, and wiping my hands of the deal until the seller contacted me looking for the cue back so he wouldn't be out both the cue and the money.

Kevin
 
jmizzo said:
Im sorry, my comment was not directed on this scenario. I just saw the comment above and asked. I in no way was intending for it to sound like I was referencing you when talking about hit. If it appears that way, I hope this message sets that straight. Good luck with everything OP!
Click to expand...

When I sell a cue there is a 3 day return policy for any reason. If the cue is right and as described this rarely occurs. Once I had a buyer return a cue I felt I had given away for 1600. 2 weeks later it sold for 1800.

Its just easier to take returns because with paypal they have a right to timely returns anyway. Besides for potential buyers it eases their fears and they can buy without worry, leads to more sales anyway.
 
jshea1212 said:
Well i am mentioning his name now because there is no communicating anymore. Last night we agreed over the phone that i would take it back to Ted Harris to see if he could fix the cue, And we would go from there. I text him this morning so it would be on record via text which he has been doing this whole time, which is fine with me. I wanted that same protection because if i take it to Ted and he attempts to fix but can't, i would now be trying to send him back a cue that is not in the same condition that was sent to me.His response this morning was " It's your cue its up to you who you send it to" then he recommended some people to send to.I am fighting through Paypal but thought this community should be aware as people were asking me to name this person.I hesitated because i felt we could work it out like adults.If i sold something and was contacted immediately about a problem, i would definitely refund him/her. Then add that the buyer offered to reimburse all my shipping costs and pay to ship back. I don't think i could expect someone to be more fair then that.
Thanks
As i said before i made JoshB aware of this post, he has yet to take the time to tell his side!!
Click to expand...

There is no fixing a warp. If the cue is cut into, a new handle made ,it devalues cue. Stop payment with credit card and be done with it. Your kindness is being taken for weakness and its his problem.

If you keep the cue you should demand a credit for acceptibg warped, not as described cue. That can be applied to the repair. Once the cue maker starts work, the problem will be your's alone.
 
takeitdown said:
When I sell a cue there is a 3 day return policy for any reason. If the cue is right and as described this rarely occurs. Once I had a buyer return a cue I felt I had given away for 1600. 2 weeks later it sold for 1800.

Its just easier to take returns because with paypal they have a right to timely returns anyway. Besides for potential buyers it eases their fears and they can buy without worry, leads to more sales anyway.
Click to expand...

Yup. You have to do it regardless, you you might as well make its a selling point and get the benefit of the guarantee. Which means, when a return comes up you have to do it easily, no muss no fuss. There's no right or wrong, just two guys with differing opinions on something subjective. No problem, take it back and find someone that agrees with your assessment.

Kevin
 
takeitdown said:
There is no fixing a warp. If the cue is cut into, a new handle made ,it devalues cue.
Click to expand...
Yes and no, it depends on the cue and it's value to begin with. You obviously wouldn't have a new handle put in a cue that just the repair work would exceed a certain percentage of the cues value. Here's a good example of why it doesnt effect a cues value negatively but could actually increase it. I got an old Joss in a trade several years ago and it was not straight. This was an early 70s cue and I had it for sale for a while with not much interest. I had the cue refinished and a new handle put in it and sold it to the first dealer I showed it to when the DCC was at the Executive. I told them the whole story so they knew the cue had been brought back to new condition. I ended up getting about $500 more than I was originally asking.

Now pertaining to this thread, a cue can be effected by the climate for sure. I went to Vegas from Indiana about 10 years ago and a friend of mine took a cue to sell or trade. He showed it to a dealer and had a trade worked out until they rolled the cue. It didn't just have a taper roll or was off a little bit but the tip came off the table at least 3/8 - 7/16 of an inch. Needless to say no deal was made. I ended up with the cue several months later and to this day the cue is perfectly straight. The cue was about 5 or 6 years old to begin with and the shaft wood was from SW.
 
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