How would you handle this at this point?

blucollar

AzB Silver Member
Silver Member
Ordered a cue from a certain builder in Nov. 2010 with a set delivery for thevalley forge tourney the following year and yes, you guessed it ...no cue ot was not even started so at that point I made a few changes to the design and then was told about 4 months for delivery..guess what? Yup..you're right. Initially I sent the agreed deposit and have since paid the cue in full. Here we are in june of 2012..still no cue just about 4 heavily missed delivery dates. Communication with maker is dismal and very inconsistant. Sometimes I het a reply sometimes I dont. I have requested progress pics to no avail and have even asked to stop by but got shot down there also. Keeps telling me hes working on it but frankly I am growing tired of the situation. Keep in mind before you reply...i realize some cues take a loooong time..mine however is relativly basic and I also have been promised delivery by a certain time on 4 different occasions...what would your next move be?
 
I'd try calling and asking...or contact him through his "build site".
I'm in the same boat as you, waiting...but to tell you the truth, the waiting doesn't really bother me... Not making light of your situation at all, just saying at least it isn't a seven year wait LOL...people miss deadlines, for whatever reason...
Now, people waiting 7-11 years for a cue is just nutz...IMO. I'd rather pay a premium for it fresh outta the shop from a flipper.
Try calling him and let him know your concerns...or ask for a refund, other than that, I'm not sure what you can do...
Sincerely,
Clint
 
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Not so much the wait...i can live with that...just man up and stop lying for christ sake
 
I am a carpenter, been working on peoples homes for the last 40 years, some new, some remodel/repair.

Nobody even considered any of my situational problems when expecting the work to be done.

If someone agrees to do A in X length of time, and it is X plus 3 extensions, it is small claims time if there is no refund.
That is all, That is it,
THAT IS EVERYTHING
 
Tell us who the maker is. You don't want any AZ members getting caught up
like you did, do you.

Anyway, most people hate liars and I put them in the same category as cheats and thieves.

If he is willing to take your money and lie to you, I wouldn't want to be using one of his cues anyway.

Every time I picked it up, it would bring up hard feelings.

Out the guy, start taking steps to get your money back and go with a more reputable maker.
 
Post is not intended to drag the cuemaker through the dirt...hes had enough of that and I ask anyone who knows my situation not to bring the name up. Just wondering what you would do going on the info I have provided
 
Tell us who the maker is. You don't want any AZ members getting caught up
like you did, do you.

Anyway, most people hate liars and I put them in the same category as cheats and thieves.

If he is willing to take your money and lie to you, I wouldn't want to be using one of his cues anyway.

Every time I picked it up, it would bring up hard feelings.

Out the guy, start taking steps to get your money back and go with a more reputable maker.

Go back and read the posts Pad Lock, the makers name was already mentioned ;)
 
Post is not intended to drag the cuemaker through the dirt...hes had enough of that

Sounds like you knew what you were getting into when you order the cue. If so you have no right to complain about how long it is taking IMO.

If you didn't know about his reputation then I would ask for my money back. You are pressuring him to get it done and he will not take his time making it and you probably won't like the cue when you finally get it.
 
Which would you work on?

A full time cue builder has the same bills to pay and living expenses as everyone else. He has the unexpected "gotchas" that cost money too. Aside from all the other things people deal with he is working with natural materials, adhesives, and finishes, all of which can fail to perform as expected. He will get behind sometimes, his fault or not. He isn't on a salary so when he gets behind it bites into his cash flow. Many have little or no cash reserves.

Now he has an issue. Does he work on the cue that is paid for in full and he still has to spend money to finish or does he do a quickee repair job or two, turn a few shafts, maybe whip out a quick sneaky? He only means to push back completion of the paid for cue a week or two and after all he needs money from these other jobs to pay for materials to finish that paid for cue.

You can say cue builder, gun smith, saddle maker, on and on, bottom line is that when a person is living hand to mouth and he has work to do he will receive money for and work that it will cost him money to finish inevitably there are times when the paid for work that he has done long ago spent the money from is pushed back.

NEVER EVER PAY IN FULL IN ADVANCE OF A PRODUCT BEING READY FOR DELIVERY! Yes I yelled that. No matter how great a guy a person is, how good a christian, whatever, inevitably those who are underfunded fall into the trap of having to get out the items that give them an immediate cash flow. Make sure that there is a good reason to finish your work. Unless components are unusually expensive a third down and a third at a certain stage along with a third at completion is reasonable. So is half and half, even half, a quarter at a certain point, and a quarter on completion. Depends on the exact project but always structure payments so that the person building anything has a cash incentive to complete the project.

Any time someone is complaining to me about work not done on time the first thing I ask is how much they have left owing on the project. Most of the time they have paid in full or nearly in full.

This isn't directed just at the OP, it is directed at anyone ordering anything from anyone. Most builders are good people but they are all human too. Don't put temptation in their path!

Hu



Ordered a cue from a certain builder in Nov. 2010 with a set delivery for thevalley forge tourney the following year and yes, you guessed it ...no cue ot was not even started so at that point I made a few changes to the design and then was told about 4 months for delivery..guess what? Yup..you're right. Initially I sent the agreed deposit and have since paid the cue in full. Here we are in june of 2012..still no cue just about 4 heavily missed delivery dates. Communication with maker is dismal and very inconsistant. Sometimes I het a reply sometimes I dont. I have requested progress pics to no avail and have even asked to stop by but got shot down there also. Keeps telling me hes working on it but frankly I am growing tired of the situation. Keep in mind before you reply...i realize some cues take a loooong time..mine however is relativly basic and I also have been promised delivery by a certain time on 4 different occasions...what would your next move be?
 
At this point, I would respectfully ask for a refund. I don't know that I'd want him to build me a cue now. There are many cue makers that wouldn't treat a customer in this manner. I'd find one who's work I admire and go in that direction, but don't pay in full in advance...
 
Sounds like you knew what you were getting into when you order the cue. If so you have no right to complain about how long it is taking IMO.

If you didn't know about his reputation then I would ask for my money back. You are pressuring him to get it done and he will not take his time making it and you probably won't like the cue when you finally get it.

Only recently has his rep been tarnished....when I ordered he was the best new thing since sliced bread...and I agree about not pressuring and getting a rush job but at the same time I would never accept a hack job anyways so either way I WILL get either a satisfactory cue or my money....soon too
 
Get UR $$$ Back!

I would demand my funds to be returned within 30 days of receipt of the demand notice. Send this communication with signature required and delivery comfirmation. Also state all your reasons for asking for your deposit/payment back. Explain that if he does not return your funds within that time period you will be forced to take any and all legal actions necessary to recoup your funds. That is what I would do at this point and stop listening to his excuses after all he has lots of time on his hands to come up with new ones the next time you call..
 
A very common mistake IMO. You can keep an eye on a cheat or a thief. You can't watch a liar. The liar just keeps on lying.

As in this instance.

It is not so much that people are lying I believe it has to do more with the fact that words have meaning and when those words are used, i.e.( "I will have your cue ready by.....", "I am working on your cue")...people expect action from those words yet to some people those same words mean only to satisfy the situation and move to the next day but they take no action. Then they get caught up in their daily routines until confronted again due to their lack of action and the you get a replay of the same meaningless words.

If anything, it has to do with personal character or lack of. I had this problem with a cuemaker I consider to be among the best with emails going back and forth for over two years and never saw any action from the man...just meaningless words. The only thing to do so that you can have peace of mind is to wrte him off as someone not worth dealing with or talking to since what he says has no meaning. Otherwise you can get so worked up it affects you in a negative way while he goes about his day without a care in the world about what is bothering you.

Good luck!
 
I believe your screwed either way. Like the poster said earlier, even if he finishes it you probably won't be happy with it. I have never understood who could pay for a cue and then wait a couple years for it. There are way to many cues out there just waiting on a buyer than to go thru this mess. I would tell him he has two weeks to get me my money back or his name goes all over AZ. If he had any intentions of making this right you would know it by now.
 
A very common mistake IMO. You can keep an eye on a cheat or a thief. You can't watch a liar. The liar just keeps on lying.

As in this instance.

All birds of a feather to me. Birds fly, fish swim, liars lie, winners win. Liars, cheats, thieves...all sorry ass losers.
:cool:
 
Been There

If I found myself in this situation, I would have to consider a number of factors. There has been many related threads that lead one to realize the eagerness of cue makers to please potential customers with heartfelt promises that are usually much more difficult to deliver on than to make. That being said, I would go into the proposition with a belief that time lines are probably going to be arbitrary. Desirability has to be a key factor as the old quote goes, "something worth having is something worth waiting for". If my age permits, I'd be inclined to wait an amount of time that might seem unreasonable, weighing that against the future value of the cue, as well intentions for getting it. Another important aspect would be communication, and as you have expressed, it is at least to some degree there. I might feel my concerns would be influenced significantly should my attempts to seek info be completely ignored. Best of luck to you !
 
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