Shorty said:I wasn't going to come on here and whine and complain, but I felt I owe it to the pool community to at least share my experience somewhat with a certain cue repair person.
Many of you know the situation with the Schon I purchased at the last minute off eBay. It was damaged and as a result I decided to go ahead and send it off to have it repaired.
I chose to use Scot Sherbine at Proficient Billiards to do my repair work.
Overall he did a fantastic job on the cue finish and the shaft cleanup. I would recommend him, but I personally will not be using him again for some of the reasons I am about to mention.
On his page, he quotes under his "Gold" package the price of $125 to refinish both the butt and shaft to include cleaning the shaft and rewrapping the cue.
During the refinish of my cue, Scot found a few other problems and decided to go ahead and fix them, without telling me of the additional charges, to the tune of $25 additional to my bill. I am not sure if this is normal practice or not, but I would have appreciated a phone call or email nonetheless stating he was charging me extra. I had to call myself in order to verify he did even receive the cue, and he did mention the charges but just briefly and not very specific, but this was AFTER he had already done them.
To make matters worse, Scot filled in a veneer that was obviously damaged with a green color. I am not sure exactly what is involved in this process, but this was $5 of the additional $25 he charged me. The problem I have with this, is the cue does NOT have any green on it whatsoever. The veneers of this cue are a greyish blue, and do not match the green at all. It almost looks like a child took a magic marker to the cue as a matter of fact, but it is under the finish.
What's done is done...and overall I will take my cue as it is and use it for a backup as I feel it has probably hurt the resell value of this cue. The new tip I ordered when I called him seems very nice and I am impressed with how well he cleaned up the shaft.
If I had it all to do over, knowing what I know now though, I don't believe I would of had Scot do this cue. Just too many unknown charges that I was not involved with along with the color mismatch and I am rather disappointed in that fact. Overall, the quality is VERY good as far as the finish and the cue looks as close to new as can be, minus the green veneer mark I have now.
I will post pictures if any are interested in seeing what I am talking about.
I guess my final word would be, make sure you have Scot tell you about any additional modifications to the price or your cue before he does them.
Thanks,
Shorty
Shorty said:I wasn't going to come on here and whine and complain, but
I felt I owe it to the pool community to at least share my experience somewhat with a certain cue repair person.
Many of you know the situation with the Schon I purchased at the last minute off eBay. It was damaged and as a result I decided to go ahead and send it off to have it repaired.
I chose to use Scot Sherbine at Proficient Billiards to do my repair work.
Overall he did a fantastic job on the cue finish and the shaft cleanup. I would recommend him, but I personally will not be using him again for some of the reasons I am about to mention.
On his page, he quotes under his "Gold" package the price of $125 to refinish both the butt and shaft to include cleaning the shaft and rewrapping the cue.
During the refinish of my cue, Scot found a few other problems and decided to go ahead and fix them, without telling me of the additional charges, to the tune of $25 additional to my bill. I am not sure if this is normal practice or not, but I would have appreciated a phone call or email nonetheless stating he was charging me extra. I had to call myself in order to verify he did even receive the cue, and he did mention the charges but just briefly and not very specific, but this was AFTER he had already done them.
To make matters worse, Scot filled in a veneer that was obviously damaged with a green color. I am not sure exactly what is involved in this process, but this was $5 of the additional $25 he charged me. The problem I have with this, is the cue does NOT have any green on it whatsoever. The veneers of this cue are a greyish blue, and do not match the green at all. It almost looks like a child took a magic marker to the cue as a matter of fact, but it is under the finish.
What's done is done...and overall I will take my cue as it is and use it for a backup as I feel it has probably hurt the resell value of this cue. The new tip I ordered when I called him seems very nice and I am impressed with how well he cleaned up the shaft.
If I had it all to do over, knowing what I know now though, I don't believe I would of had Scot do this cue. Just too many unknown charges that I was not involved with along with the color mismatch and I am rather disappointed in that fact. Overall, the quality is VERY good as far as the finish and the cue looks as close to new as can be, minus the green veneer mark I have now.
I will post pictures if any are interested in seeing what I am talking about.
I guess my final word would be, make sure you have Scot tell you about any additional modifications to the price or your cue before he does them.
Thanks,
Shorty
Mike Erwin of Mississippi does great work, whether it be repair or refinishing. The name of his business is: Master Cue Repair. Mike also makes and sells his own cues, all handmade. Mike has been doing this for as long as I've know him, back in the seventies. He did most of all repair work, and extensive work, done at Meucci Originals for over 20 years, when a Meucci cue was a quality cue,when they operated out of a cement block building. I've been using Mike for years and never had a problem that he couldn't fix, this is just my opinion, try him yourself and you will be the judge of his work.Shorty said:I wasn't going to come on here and whine and complain, but I felt I owe it to the pool community to at least share my experience somewhat with a certain cue repair person.
Many of you know the situation with the Schon I purchased at the last minute off eBay. It was damaged and as a result I decided to go ahead and send it off to have it repaired.
I chose to use Scot Sherbine at Proficient Billiards to do my repair work.
Overall he did a fantastic job on the cue finish and the shaft cleanup. I would recommend him, but I personally will not be using him again for some of the reasons I am about to mention.
On his page, he quotes under his "Gold" package the price of $125 to refinish both the butt and shaft to include cleaning the shaft and rewrapping the cue.
During the refinish of my cue, Scot found a few other problems and decided to go ahead and fix them, without telling me of the additional charges, to the tune of $25 additional to my bill. I am not sure if this is normal practice or not, but I would have appreciated a phone call or email nonetheless stating he was charging me extra. I had to call myself in order to verify he did even receive the cue, and he did mention the charges but just briefly and not very specific, but this was AFTER he had already done them.
To make matters worse, Scot filled in a veneer that was obviously damaged with a green color. I am not sure exactly what is involved in this process, but this was $5 of the additional $25 he charged me. The problem I have with this, is the cue does NOT have any green on it whatsoever. The veneers of this cue are a greyish blue, and do not match the green at all. It almost looks like a child took a magic marker to the cue as a matter of fact, but it is under the finish.
What's done is done...and overall I will take my cue as it is and use it for a backup as I feel it has probably hurt the resell value of this cue. The new tip I ordered when I called him seems very nice and I am impressed with how well he cleaned up the shaft.
If I had it all to do over, knowing what I know now though, I don't believe I would of had Scot do this cue. Just too many unknown charges that I was not involved with along with the color mismatch and I am rather disappointed in that fact. Overall, the quality is VERY good as far as the finish and the cue looks as close to new as can be, minus the green veneer mark I have now.
I will post pictures if any are interested in seeing what I am talking about.
I guess my final word would be, make sure you have Scot tell you about any additional modifications to the price or your cue before he does them.
Thanks,
Shorty
duker said:Mike Erwin of Mississippi does great work, whether it be repair or refinishing. The name of his business is: Master Cue Repair. Mike also makes and sells his own cues, all handmade. Mike has been doing this for as long as I've know him, back in the seventies. He did most of all repair work, and extensive work, done at Meucci Originals for over 20 years, when a Meucci cue was a quality cue,when they operated out of a cement block building. I've been using Mike for years and never had a problem that he couldn't fix, this is just my opinion, try him yourself and you will be the judge of his work.
duker said:Mike Erwin of Mississippi does great work, whether it be repair or refinishing. The name of his business is: Master Cue Repair. Mike also makes and sells his own cues, all handmade. Mike has been doing this for as long as I've know him, back in the seventies. He did most of all repair work, and extensive work, done at Meucci Originals for over 20 years, when a Meucci cue was a quality cue,when they operated out of a cement block building. I've been using Mike for years and never had a problem that he couldn't fix, this is just my opinion, try him yourself and you will be the judge of his work.
shinobi said:I would be curious to see the pictures.
My thoughts exactly.... I noticed two things... the 1st was that his major complaint was the extra $25. The 2nd thing I noticed was a lack of info on what Shorty said to Scott about his displeasure & what if anything Scott did to correct it. If no displeasure was voiced & the man was not given a fair chance to A) Explain why he did what he did, and B) He was not given a chance to rectify what made you angry...then there's absolutely no reason to come on here and drag this man's name through the mud. Especially for $25! I live paycheck to paycheck & I can appreciate $25 but I'll be damned if I'm going to try & ruin someone's reputation over it...especially if I didn't give them a chance to right the "wrong".Donald A. Purdy said:Are you sure you are giving Scott a fair shake? I would like to see the before and after pictures myself. Did you give him a chance to respond to your complaint? $25 ain't worth trying to ruin a persons reputation buddy.
Timberly said:My thoughts exactly.... I noticed two things... the 1st was that his major complaint was the extra $25. The 2nd thing I noticed was a lack of info on what Shorty said to Scott about his displeasure & what if anything Scott did to correct it. If no displeasure was voiced & the man was not given a fair chance to A) Explain why he did what he did, and B) He was not given a chance to rectify what made you angry...then there's absolutely no reason to come on here and drag this man's name through the mud. Especially for $25! I live paycheck to paycheck & I can appreciate $25 but I'll be damned if I'm going to try & ruin someone's reputation over it...especially if I didn't give them a chance to right the "wrong".![]()
macguy said:Why am I not surprised you are complaining. You were told not to throw good money after bad. If you had just sold it, like some advised even if you lost a few bucks you would have been better off. You better stay out of the stock market, sometimes it is better to eat a loss.