I am disappointed...

Shorty

A banger at best...
Silver Member
Matter Resolved

Spot with Scot at length. Matter resolved.

Thanks for all your comments,
Shorty
 
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Shorty said:
I wasn't going to come on here and whine and complain, but I felt I owe it to the pool community to at least share my experience somewhat with a certain cue repair person.

Many of you know the situation with the Schon I purchased at the last minute off eBay. It was damaged and as a result I decided to go ahead and send it off to have it repaired.

I chose to use Scot Sherbine at Proficient Billiards to do my repair work.

Overall he did a fantastic job on the cue finish and the shaft cleanup. I would recommend him, but I personally will not be using him again for some of the reasons I am about to mention.

On his page, he quotes under his "Gold" package the price of $125 to refinish both the butt and shaft to include cleaning the shaft and rewrapping the cue.

During the refinish of my cue, Scot found a few other problems and decided to go ahead and fix them, without telling me of the additional charges, to the tune of $25 additional to my bill. I am not sure if this is normal practice or not, but I would have appreciated a phone call or email nonetheless stating he was charging me extra. I had to call myself in order to verify he did even receive the cue, and he did mention the charges but just briefly and not very specific, but this was AFTER he had already done them.

To make matters worse, Scot filled in a veneer that was obviously damaged with a green color. I am not sure exactly what is involved in this process, but this was $5 of the additional $25 he charged me. The problem I have with this, is the cue does NOT have any green on it whatsoever. The veneers of this cue are a greyish blue, and do not match the green at all. It almost looks like a child took a magic marker to the cue as a matter of fact, but it is under the finish.

What's done is done...and overall I will take my cue as it is and use it for a backup as I feel it has probably hurt the resell value of this cue. The new tip I ordered when I called him seems very nice and I am impressed with how well he cleaned up the shaft.

If I had it all to do over, knowing what I know now though, I don't believe I would of had Scot do this cue. Just too many unknown charges that I was not involved with along with the color mismatch and I am rather disappointed in that fact. Overall, the quality is VERY good as far as the finish and the cue looks as close to new as can be, minus the green veneer mark I have now.

I will post pictures if any are interested in seeing what I am talking about.

I guess my final word would be, make sure you have Scot tell you about any additional modifications to the price or your cue before he does them.

Thanks,
Shorty


Why am I not surprised you are complaining. You were told not to throw good money after bad. If you had just sold it, like some advised even if you lost a few bucks you would have been better off. You better stay out of the stock market, sometimes it is better to eat a loss.
 
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what?

Shorty,

You would recommend somebody that you won't use yourself? Thanks for telling us that your recommendations don't mean anything!

The rest of the message looks like a lot of typing to say that you and the repair people failed to communicate. That is usually a problem caused by the people on both ends. If I am using somebody for the first time I make very sure we are on the same page. After the first time folks know that I want exactly what I asked for and we are either both on the same page or I move on.

Do post a picture of what you are unhappy about so we can judge for ourselves if your complaint is valid.

Hu

Shorty said:
I wasn't going to come on here and whine and complain, but
I felt I owe it to the pool community to at least share my experience somewhat with a certain cue repair person.

Many of you know the situation with the Schon I purchased at the last minute off eBay. It was damaged and as a result I decided to go ahead and send it off to have it repaired.

I chose to use Scot Sherbine at Proficient Billiards to do my repair work.

Overall he did a fantastic job on the cue finish and the shaft cleanup. I would recommend him, but I personally will not be using him again for some of the reasons I am about to mention.

On his page, he quotes under his "Gold" package the price of $125 to refinish both the butt and shaft to include cleaning the shaft and rewrapping the cue.

During the refinish of my cue, Scot found a few other problems and decided to go ahead and fix them, without telling me of the additional charges, to the tune of $25 additional to my bill. I am not sure if this is normal practice or not, but I would have appreciated a phone call or email nonetheless stating he was charging me extra. I had to call myself in order to verify he did even receive the cue, and he did mention the charges but just briefly and not very specific, but this was AFTER he had already done them.

To make matters worse, Scot filled in a veneer that was obviously damaged with a green color. I am not sure exactly what is involved in this process, but this was $5 of the additional $25 he charged me. The problem I have with this, is the cue does NOT have any green on it whatsoever. The veneers of this cue are a greyish blue, and do not match the green at all. It almost looks like a child took a magic marker to the cue as a matter of fact, but it is under the finish.

What's done is done...and overall I will take my cue as it is and use it for a backup as I feel it has probably hurt the resell value of this cue. The new tip I ordered when I called him seems very nice and I am impressed with how well he cleaned up the shaft.

If I had it all to do over, knowing what I know now though, I don't believe I would of had Scot do this cue. Just too many unknown charges that I was not involved with along with the color mismatch and I am rather disappointed in that fact. Overall, the quality is VERY good as far as the finish and the cue looks as close to new as can be, minus the green veneer mark I have now.

I will post pictures if any are interested in seeing what I am talking about.

I guess my final word would be, make sure you have Scot tell you about any additional modifications to the price or your cue before he does them.

Thanks,
Shorty
 
Shorty said:
I wasn't going to come on here and whine and complain, but I felt I owe it to the pool community to at least share my experience somewhat with a certain cue repair person.

Many of you know the situation with the Schon I purchased at the last minute off eBay. It was damaged and as a result I decided to go ahead and send it off to have it repaired.

I chose to use Scot Sherbine at Proficient Billiards to do my repair work.

Overall he did a fantastic job on the cue finish and the shaft cleanup. I would recommend him, but I personally will not be using him again for some of the reasons I am about to mention.

On his page, he quotes under his "Gold" package the price of $125 to refinish both the butt and shaft to include cleaning the shaft and rewrapping the cue.

During the refinish of my cue, Scot found a few other problems and decided to go ahead and fix them, without telling me of the additional charges, to the tune of $25 additional to my bill. I am not sure if this is normal practice or not, but I would have appreciated a phone call or email nonetheless stating he was charging me extra. I had to call myself in order to verify he did even receive the cue, and he did mention the charges but just briefly and not very specific, but this was AFTER he had already done them.

To make matters worse, Scot filled in a veneer that was obviously damaged with a green color. I am not sure exactly what is involved in this process, but this was $5 of the additional $25 he charged me. The problem I have with this, is the cue does NOT have any green on it whatsoever. The veneers of this cue are a greyish blue, and do not match the green at all. It almost looks like a child took a magic marker to the cue as a matter of fact, but it is under the finish.

What's done is done...and overall I will take my cue as it is and use it for a backup as I feel it has probably hurt the resell value of this cue. The new tip I ordered when I called him seems very nice and I am impressed with how well he cleaned up the shaft.

If I had it all to do over, knowing what I know now though, I don't believe I would of had Scot do this cue. Just too many unknown charges that I was not involved with along with the color mismatch and I am rather disappointed in that fact. Overall, the quality is VERY good as far as the finish and the cue looks as close to new as can be, minus the green veneer mark I have now.

I will post pictures if any are interested in seeing what I am talking about.

I guess my final word would be, make sure you have Scot tell you about any additional modifications to the price or your cue before he does them.

Thanks,
Shorty
Mike Erwin of Mississippi does great work, whether it be repair or refinishing. The name of his business is: Master Cue Repair. Mike also makes and sells his own cues, all handmade. Mike has been doing this for as long as I've know him, back in the seventies. He did most of all repair work, and extensive work, done at Meucci Originals for over 20 years, when a Meucci cue was a quality cue,when they operated out of a cement block building. I've been using Mike for years and never had a problem that he couldn't fix, this is just my opinion, try him yourself and you will be the judge of his work.
 
duker said:
Mike Erwin of Mississippi does great work, whether it be repair or refinishing. The name of his business is: Master Cue Repair. Mike also makes and sells his own cues, all handmade. Mike has been doing this for as long as I've know him, back in the seventies. He did most of all repair work, and extensive work, done at Meucci Originals for over 20 years, when a Meucci cue was a quality cue,when they operated out of a cement block building. I've been using Mike for years and never had a problem that he couldn't fix, this is just my opinion, try him yourself and you will be the judge of his work.


Don't think for one minute that if Shorty sent something out to him or even Barry Szamboti it would be any different. Somehow...some way he's always going to cry, whine, piss, and moan about how he got screwed on the repair job...the deal...the purchase going sour...or whatever.
He's not totally happy unless he's miserable and dragging everyone else into his screwed up world of victimization. What a pain in the ass big mouth loser.
That's about all he ever contributes to this forum anyway.

And then his signature line is..."Why can't we all just get along" ROTFLMAO
Hey...it starts with YOU Shorty!!
 
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duker said:
Mike Erwin of Mississippi does great work, whether it be repair or refinishing. The name of his business is: Master Cue Repair. Mike also makes and sells his own cues, all handmade. Mike has been doing this for as long as I've know him, back in the seventies. He did most of all repair work, and extensive work, done at Meucci Originals for over 20 years, when a Meucci cue was a quality cue,when they operated out of a cement block building. I've been using Mike for years and never had a problem that he couldn't fix, this is just my opinion, try him yourself and you will be the judge of his work.

Not meaning to take this thread on a tangent..., but where is Mike located? Also, do you have contact info?

thanks,
T.
 
Shorty

Anytime you are unhappy with the work, speak with the person and let them know what you are unhappy about. I had a similar situation when I had some body work done on my car, The paint didnt match. I made sure that the job was done correctly before I accepted it or paid for it. If you had to ship this cue to the repair guy - I understand your dilemma. I've had the same problem with jewelry. They always call back having to do something that "needs to be done" - However - $25 is not an unreasonable amount of money for the additional work. Think about it. He didnt charge you for anything he didnt do. It sounds as if the work actually needed to be done. He could have called you, but would you have told him not to do it (for an extra $25?) Estimates are estimates. Actual cost is slightly higher- slightly less depending on what needs to be done. No matter what type of repair work you are having done, you should know that. Call the guy and tell him that you are not happy with his work and that you would like him to correct those things. If he is unwilling to correct it - then you've learned something the hard way (for an extra $25.) I believe that if you explain why you are disappointed that he will do whatever he can to make you a satisfied customer - unless he stumbles across this thread. Just a thought. lol.
 
You're so predictible Drivermaker. Absolutely no mercy. I thought the same thing when I saw his signature.

Shorty, fess up. You sent it out and told him to fix this m@#$%@#$% stick.
He fixed it so be happy.

The problem with diagnosing something without seeing it is that it might be more involved than first thought. And once you start you have to keep going.

For what it's worth a friend send his joss back to the company, it took them forever to fix it, and he paid a lot more than you did for a lot less work.

I think you got a real good deal and don't even realize it.
 
I have had work done on several cues by Proficient Billiards. The cues turned out great.

What did Proficient Billiards (Scot) do to remedy the situation? Was he given a chance?

Just Curious.

Regards,

Scott
 
Come On Shorty

I have never heard anything bad about Proficient before. I have had a lot of people praise their work. Are you sure you are giving Scott a fair shake? I would like to see the before and after pictures myself. Did you give him a chance to respond to your complaint? $25 ain't worth trying to ruin a persons reputation buddy. I will send you 25 just to stop this bull sh!t.
Purdman :cool:

Did you wake up with Mud Butt again Shorty? :D
 
Shorty,

Are you sure they had your phone number?

In the past, Scott and Matt have always called me to authorize additional repairs. I have specifically told them to just go ahead unless it's something big and don't bother calling. Bear in mind they are super honest, almost absurdly so. I've sent a lot of cues to them and I'm 97% happy with the work. The 3% I've been unhappy with was usually some work not done or something like that. I've just sent it back and they've fixed it.

Honestly, they are more prone to forgetting to list charges than they are to charge extras.

Chris
 
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Donald A. Purdy said:
Are you sure you are giving Scott a fair shake? I would like to see the before and after pictures myself. Did you give him a chance to respond to your complaint? $25 ain't worth trying to ruin a persons reputation buddy.
My thoughts exactly.... I noticed two things... the 1st was that his major complaint was the extra $25. The 2nd thing I noticed was a lack of info on what Shorty said to Scott about his displeasure & what if anything Scott did to correct it. If no displeasure was voiced & the man was not given a fair chance to A) Explain why he did what he did, and B) He was not given a chance to rectify what made you angry...then there's absolutely no reason to come on here and drag this man's name through the mud. Especially for $25! I live paycheck to paycheck & I can appreciate $25 but I'll be damned if I'm going to try & ruin someone's reputation over it...especially if I didn't give them a chance to right the "wrong". :rolleyes:
 
Timberly said:
My thoughts exactly.... I noticed two things... the 1st was that his major complaint was the extra $25. The 2nd thing I noticed was a lack of info on what Shorty said to Scott about his displeasure & what if anything Scott did to correct it. If no displeasure was voiced & the man was not given a fair chance to A) Explain why he did what he did, and B) He was not given a chance to rectify what made you angry...then there's absolutely no reason to come on here and drag this man's name through the mud. Especially for $25! I live paycheck to paycheck & I can appreciate $25 but I'll be damned if I'm going to try & ruin someone's reputation over it...especially if I didn't give them a chance to right the "wrong". :rolleyes:


Ditto ~ She said it all!
 
Ya know, I couldn't be bothered to write that long of a post for twenty-five-faakin dollars.

Proficient has one of the absolute BEST reputations in the business. And the lake they live in is full of bottom-feeding scumbags, yet they've managed to always take the high road, do EXCELLENT work and take care of customers.

And then here comes ShortShit, trying to pull them down to his level over a freakin $25.00 repair adjustment.

Scot et al DO NOT deserve your jaded, smart-ass, hyper-critical, cheap, inappropriate, cynical, out of line, unfounded BS comments, especially here in a Public Forum when you make NO ATTEMPT to have them remedy it to your own distorted liking.
 
macguy said:
Why am I not surprised you are complaining. You were told not to throw good money after bad. If you had just sold it, like some advised even if you lost a few bucks you would have been better off. You better stay out of the stock market, sometimes it is better to eat a loss.

You are right in the sense that some people who seek such perfection should only buy new cues. Even then they will find problems with the cue.

Collectibles are another issue. I will put money into a collectible cue, I guess sometimes against the economics of it, just for having the keepsake.

Chris
 
Oh good God!
I know it seems like pig piling but this is way out of line. $25? That's it? Scot and company deserve better than this. I'd bet pennies to the dollars that the cost was probably more and he thought he was doing you a favor.
Did you take this up with Scot prior to posting this?

I don't think Scot will be too unhappy you won't be going back. As a matter of fact I would assume you just burned that bridge anyway.
 
If I had known Proficient Billiards was going to do such a great job on my cue, I would've paid double. What they can do to a shaft is unbelievable.
 
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