Jeff Olney, What a stand up guy. NOT!!!!!!!!!!

[Blue Hog ridr]

Yep, which is why if I was the seller I would have been thinking the guy didn't have the cash which is probably what Olney was thinking as well.

Which might be 100% correct if the OP and his Brother weren't long time customers of Jeff's.

Now the cue was being offered back to the Op for what, $1500.00. by the person that Jeff supposedly sold the cue to.

Well, maybe its just because after 56 yrs on this Earth, I have developed a bit of a suspicious way of looking at things. Due to of course, experiencing what the OP has of late on the odd occasion myself.

Makes me wonder if the cue ever left the shop and it wasn't a ploy at getting a considerable amount more for the finished cue.

Pretty disheartening to have to wait 4 years for a cue and then have it sold out from under you within 4 days of completion.

I have always heard and read nothing but great things about Jeff's cues. A bit disappointed to know that he just joined the ranks of other cue makers that did the same to their customers.

For myself, I don't care if the cue is the best playing and greatest looking cue around. If it has a negative reputation behind it, it is worthless to me.

I put myself thru the long wait once already. Not into it. Probably why I would just buy
cues on the secondary market.

Maybe have to pay a few hundred more so the seller can make his due on it, but that just makes it all the more worth while if I don't have to put myself thru all the involved hassle.

The only thing that a person should have to pre pay and wait for is a Pre Paid Funeral package.

 

[Dockter]

Which might be 100% correct if the OP and his Brother weren't long time customers of Jeff's.

Now the cue was being offered back to the Op for what, $1500.00. by the person that Jeff supposedly sold the cue to.

Well, maybe its just because after 56 yrs on this Earth, I have developed a bit of a suspicious way of looking at things. Due to of course, experiencing what the OP has of late on the odd occasion myself.

Makes me wonder if the cue ever left the shop and it wasn't a ploy at getting a considerable amount more for the finished cue.

Pretty disheartening to have to wait 4 years for a cue and then have it sold out from under you within 4 days of completion.

I have always heard and read nothing but great things about Jeff's cues. A bit disappointed to know that he just joined the ranks of other cue makers that did the same to their customers.

For myself, I don't care if the cue is the best playing and greatest looking cue around. If it has a negative reputation behind it, it is worthless to me.

I put myself thru the long wait once already. Not into it. Probably why I would just buy
cues on the secondary market.

Maybe have to pay a few hundred more so the seller can make his due on it, but that just makes it all the more worth while if I don't have to put myself thru all the involved hassle.

Had the same thought when I read that. Either it's still at the shop or he did indeed sell it for a few hundred more and whoever has it now wouldn't mind making some quick cash. 975 does look like a bargain on that cue so it wouldn't surprise me if he found another buyer sold it for 1,200 or 13 and the seller is into a quick buck too.

 

[Bishop]

If you were in a pool hall matching up with someone and he had a million reasons why he couldn't post the money ahead of time what would you be thinking? I'd be thinking he doesn't have the cash.

Again, I don't know either party but I have a hard time believing there was family stuff several consecutive days which took priority over a cue he waited 4 years for unless the family stuff was his wife *****ing about him spending a K on a pool cue. If I was the seller that is what I would be thinking - he doesn't have the cash. Olney's choice was to eat the cue, wait for the guy to show up or take cash from a willing buyer and who knows if the willing buyer will spend his money on another cue, leaving Olney to eat the cue.

This isn't a pool hall. This guy is running a legitimate business...or he's supposed to be.

Your perspective on this is all wrong. This isn't a two party transaction at a pool hall. This is a business that seemingly operates with no procedure in place to probably deliver a product before declaring the item unpaid or undeliverable.

Instead of making individual comparisons make ones from business to buyer. Take a car dealership for example. I've bought many cars late in the evening near closing and returned the next afternoon to sign paperwork and pick up the vehicle after its been serviced and cleaned. I don't expect the car to be sold out from underneath me to a higher bidder.

Not only did this business owner fail to deliver the product he failed to have a contractual procedure in place with clear instructions on payment expectation and timetables. Again this has nothing to do with the buyer and everything to do with the shortcomings of the person running the business.

 

[Blue Hog ridr]

Doc, if that was the original price tag for that cue, I would have bought it. Very nice.

I have a Pred that was originally worth $900. I didn't pay that much for it as it didn't come with a shaft and was in need of a refinish that I couldn't do myself.

Yet, the Pred is a 2x4 to me. If I had have paid $900 for it, I would have been sorely disappointed in the cue and myself.

Too bad this happened as it sounds like Jeff just lost a couple, if not a few more customers around that area and maybe further out.

One has to re think if making a few hundred extra now is worth losing hundreds in lost sales in the future.

Not a great business move by any means. I can't tell Jeff what to do but it seems like the proper thing would be to build the OP a new cue of the same design and offer it to him at half price.

 

[Bishop]

This along with many other failed deals shared on the forum should serve as an example to anyone running a business. You have to conduct things from a business standpoint not some pool hall handshake.

First and foremost it protects the business but also protects the buyer because ultimately any failures fall on the shoulder of the business owner. As its his/her responsibly to conduct business with some sort of minimal standard and expectation.

Had Olney had a policy of 7 days and 3 phone calls voids the contract and the buyer signs off on that agreement then this a completely different story.

Which is precisely why the failure here falls 100% on the shoulders of the business. Olney failed the buyer and in the process showed a lack of professionalism and accountability.

 

[tpoppa]

As a business owner, well a former business owner now that mine was just sold...I took customer service seriously. I was willing to go above and beyond for long-term, repeat customers. This is especially important for businesses that get customers based on word of mouth and reputation.

 

[Dockter]

2. The cue that was pictured in this thread, if my math is correct, Jeff says the new owner will sell it back to the op for $1500 but he declined saying no thx, not gonna pay $525 more for the cue so that tells me this cue was being sold to the op for $975.

Actually it was said $975 here but still a pretty good looking cue for the price if that's what it was supposed to be. I could see someone offering more and it would make more sense to me if it went down the way we are seeing it then " I'm going to take a loss because I couldn't get ahold of the guy for 2 days" response.

 

[alstl]

What part about the OP being a customer of Jeff's for years having bought multiple cues in the past from him with 0 problems would lead you to believe he didn't have the cash? He had been waiting 4 years and yet Jeff had to wait 4 days after they played telephone tag (after OP had family stuff going on) and all of a sudden the OP didn't have the cash and is broke lol?? There are some amazing thought processes going on in this thread.

Allow me to explain.

First, the op said this...

I call him back. Jeff are you serious?? he said yeah, the guy offered me 4 times what we agreed on and I wasn't going to wait 8 months to sell the cue so I sold it.


...Olney then said this...

I didn't sell the cue for 4000.00 I lost a little but the guy said you can have for 1500.00 if you really want it. Jeff

...to which op said this...

This whole thing is Bullshi- and nothing you can say can make it right.
And now I can pay an extra $525. Nah.

Quick math indicates the original price of the cue was $975. 975 X 4 = 3900. Three days after a guy payed $3900 for a cue he is willing to part with it for $1500?

The op's original claim about Olney selling the cue for 4 times what he and Olney agreed on was, to quote the op, Bullshi-. What was his motivation for doing that? A reasonable explanation would be he wanted to make Olney look as if he found a buyer willing to pay more and sold it out from under the op.


Then, take a look at the wanted/for sale forum. October 15 from the op..

http://forums.azbilliards.com/showthread.php?t=369390

Fantastic player.
New Olney is done. So this one needs to go.

Another cue on October 15.

http://forums.azbilliards.com/showthread.php?t=375809

Final price drop. For 24hours only.
$400 shipped.


So, did the op "forget" to go pick up the cue and have "family ****" as he claimed or was he stalling until he could unload some other cues? One thing I know for a fact, Olney didn't sell the cue for the amount the op claimed and if that part of the story was Bullshi- then count me as a skeptic.

I don't know either the op or Olney but Olney knew the op and he apparently didn't think the guy had the cash.

 

[FrankieD]

Threads like these can be detrimental to a business. In time, this will rank in a google search for Jeff Olney cues and deter X amount of buyers. As a business owner, I'd do everything I could to make it up to the OP.

 

[Luck1st]

Allow me to explain.

First, the op said this...

I call him back. Jeff are you serious?? he said yeah, the guy offered me 4 times what we agreed on and I wasn't going to wait 8 months to sell the cue so I sold it.


...Olney then said this...

I didn't sell the cue for 4000.00 I lost a little but the guy said you can have for 1500.00 if you really want it. Jeff

...to which op said this...

This whole thing is Bullshi- and nothing you can say can make it right.
And now I can pay an extra $525. Nah.

Quick math indicates the original price of the cue was $975. 975 X 4 = 3900. Three days after a guy payed $3900 for a cue he is willing to part with it for $1500?

The op's original claim about Olney selling the cue for 4 times what he and Olney agreed on was, to quote the op, Bullshi-. What was his motivation for doing that? A reasonable explanation would be he wanted to make Olney look as if he found a buyer willing to pay more and sold it out from under the op.




Then, take a look at the wanted/for sale forum. October 15 from the op..

http://forums.azbilliards.com/showthread.php?t=369390

Fantastic player.
New Olney is done. So this one needs to go.

Another cue on October 15.

http://forums.azbilliards.com/showthread.php?t=375809

Final price drop. For 24hours only.
$400 shipped.


So, did the op "forget" to go pick up the cue and have "family ****" as he claimed or was he stalling until he could unload some other cues? One thing I know for a fact, Olney didn't sell the cue for the amount the op claimed and if that part of the story was Bullshi- then count me as a skeptic.

I don't know either the op or Olney but Olney knew the op and he apparently didn't think the guy had the cash.

As stated before. That was Olneys words not mine, that someone was offering 4x the original price. I have no idea why he said that. Ask him, I'm sure he will have some brilliant response that you will love.

So I can't sell a couple cues? My Badd. I know some people can't drum up $1000, but that wasn't the case. Money was ready for the cue. Trust me.
I'm not a cue collector, do no need to keep cues I don't use.

The thing is.......... I don't need anyone to believe me.
But,,, Jeff needs people like you to keep believing in him.
The writing is right here on AZ. 90% plus see what a joke he is, and how he handled this situation.

 

[Luck1st]

And take note that the price drop on the Olney just happened today.
I didn't need to sell the cue before. But need to sell it now, so I don't end up setting it on fire.

 

[Jaden]

I think you might have reading comprehension problems...

Allow me to explain.

First, the op said this...

I call him back. Jeff are you serious?? he said yeah, the guy offered me 4 times what we agreed on and I wasn't going to wait 8 months to sell the cue so I sold it.


...Olney then said this...

I didn't sell the cue for 4000.00 I lost a little but the guy said you can have for 1500.00 if you really want it. Jeff

...to which op said this...

This whole thing is Bullshi- and nothing you can say can make it right.
And now I can pay an extra $525. Nah.

Quick math indicates the original price of the cue was $975. 975 X 4 = 3900. Three days after a guy payed $3900 for a cue he is willing to part with it for $1500?

The op's original claim about Olney selling the cue for 4 times what he and Olney agreed on was, to quote the op, Bullshi-. What was his motivation for doing that? A reasonable explanation would be he wanted to make Olney look as if he found a buyer willing to pay more and sold it out from under the op.


Then, take a look at the wanted/for sale forum. October 15 from the op..

http://forums.azbilliards.com/showthread.php?t=369390

Fantastic player.
New Olney is done. So this one needs to go.

Another cue on October 15.

http://forums.azbilliards.com/showthread.php?t=375809

Final price drop. For 24hours only.
$400 shipped.


So, did the op "forget" to go pick up the cue and have "family ****" as he claimed or was he stalling until he could unload some other cues? One thing I know for a fact, Olney didn't sell the cue for the amount the op claimed and if that part of the story was Bullshi- then count me as a skeptic.

I don't know either the op or Olney but Olney knew the op and he apparently didn't think the guy had the cash.

The op NEVER claimed that Jeff SOLD it for $4000, he claimed that Jeff TOLD him that someone offered him 4 times what he was going to pay for it.

It's not out of the realm of plausibility that Jeff SAID that he was offered that because he was upset and exaggerating...

Jaden

 

[sonny_burnett]

Once again. ..no way in Hell I would order from a custom maker. Not worth the grief.

 

[PRED]

Best advice: Stick with dead cue makers.

 

[Bishop]

So, did the op "forget" to go pick up the cue and have "family ****" as he claimed or was he stalling until he could unload some other cues? One thing I know for a fact, Olney didn't sell the cue for the amount the op claimed and if that part of the story was Bullshi- then count me as a skeptic.

I don't know either the op or Olney but Olney knew the op and he apparently didn't think the guy had the cash.

Who cares? Is a gut feeling now a good excuse for shoddy business practices? You don't really seem to get it.

Who cares if Olney thought he didn't have the cash, he has an obligation as a business owner to make an honest and fair attempt to deliver the product.

I think your opinion would be way different if the OP said a Ford dealership sold an ordered Mustang to some joe blow off the street because he didn't come immediately to pick the car up.

You and I both know this is not how businesses are run in the real world, we'd be outraged.

This whole thing isn't about the buyer its about horrible business practices and lack of accountability. There should have been paperwork involved and signatures with a clear course of action that is taken in the event of non-payment. A final notice, documented non-response by the buyer, etc.

All failures of the business.

The longer people like you look for excuses and allow cue makers to run their business off back alley street rules the more we're going to see these kinds of business practices.

We hold their cues to a high standard...but not how they run their business. This needs to change.

 

[jalapus logan]

Who cares? Is a gut feeling now a good excuse for shoddy business practices? You don't really seem to get it.

Who cares if Olney thought he didn't have the cash, he has an obligation as a business owner to make an honest and fair attempt to deliver the product.

I think your opinion would be way different if the OP said a Ford dealership sold an ordered Mustang to some joe blow off the street because he didn't come immediately to pick the car up.

You and I both know this is not how businesses are run in the real world, we'd be outraged.

This whole thing isn't about the buyer its about horrible business practices and lack of accountability. There should have been paperwork involved and signatures with a clear course of action that is taken in the event of non-payment. A final notice, documented non-response by the buyer, etc.

All failures of the business.

The longer people like you look for excuses and allow cue makers to run their business off back alley street rules the more we're going to see these kinds of business practices.

We hold their cues to a high standard...but not how they run their business. This needs to change.

+ 1000 to everything you have written in this thread. I take comfort knowing that people of your ilk are still out there.

 

[jtompilot]

Allow me to explain.

First, the op said this...

I call him back. Jeff are you serious?? he said yeah, the guy offered me 4 times what we agreed on and I wasn't going to wait 8 months to sell the cue so I sold it.


...Olney then said this...

I didn't sell the cue for 4000.00 I lost a little but the guy said you can have for 1500.00 if you really want it. Jeff

...to which op said this...

This whole thing is Bullshi- and nothing you can say can make it right.
And now I can pay an extra $525. Nah.

Quick math indicates the original price of the cue was $975. 975 X 4 = 3900. Three days after a guy payed $3900 for a cue he is willing to part with it for $1500?

The op's original claim about Olney selling the cue for 4 times what he and Olney agreed on was, to quote the op, Bullshi-. What was his motivation for doing that? A reasonable explanation would be he wanted to make Olney look as if he found a buyer willing to pay more and sold it out from under the op.


Then, take a look at the wanted/for sale forum. October 15 from the op..

http://forums.azbilliards.com/showthread.php?t=369390

Fantastic player.
New Olney is done. So this one needs to go.

Another cue on October 15.

http://forums.azbilliards.com/showthread.php?t=375809

Final price drop. For 24hours only.
$400 shipped.


So, did the op "forget" to go pick up the cue and have "family ****" as he claimed or was he stalling until he could unload some other cues? One thing I know for a fact, Olney didn't sell the cue for the amount the op claimed and if that part of the story was Bullshi- then count me as a skeptic.

I don't know either the op or Olney but Olney knew the op and he apparently didn't think the guy had the cash.

you must have taken evlyn woodhead sped ridden class. you compesson sucks:smile:

Man, I just cant understand some of the losers here. Do you live in St. Louis? They have enough problems without you making it worse

 

[poQet trainer]

Who cares? Is a gut feeling now a good excuse for shoddy business practices? You don't really seem to get it.

Who cares if Olney thought he didn't have the cash, he has an obligation as a business owner to make an honest and fair attempt to deliver the product.

I think your opinion would be way different if the OP said a Ford dealership sold an ordered Mustang to some joe blow off the street because he didn't come immediately to pick the car up.

You and I both know this is not how businesses are run in the real world, we'd be outraged.

This whole thing isn't about the buyer its about horrible business practices and lack of accountability. There should have been paperwork involved and signatures with a clear course of action that is taken in the event of non-payment. A final notice, documented non-response by the buyer, etc.

All failures of the business.

The longer people like you look for excuses and allow cue makers to run their business off back alley street rules the more we're going to see these kinds of business practices.

We hold their cues to a high standard...but not how they run their business. This needs to change.

correct. this is the decisive post. i said the same just not as well put. well done.

 

[trinacria]

this thread has 8000 plus views, and every olney owner has read it, and every olney future owner has read it, lol, what a DUBAS S move by him, he just ruined himself. this is one of several cue makers who runs a business with complete disregard for his consumer. sad. I send emails to cue repairmen, no reply's, or reply's a week later, send in a cue and doesn't get done for two months. I recently bought a $1300 cue from one and it got to me with a roll out, but he gave me my money back quick and was good and his cues hit great, but i will never, ever buy a custom cue new again unless its inexpensive, or I trade for one. lets be real, custom cues are better, but the sour taste in your mouth from these experiences gets old quick. and worst of all, it gives the good ones a tough time bc of silly moves like this. i want to own so many cues from so many guys, but one bed fruit ruined the batch for me. sucks:frown:

 

[cuesblues]

Best advice: Stick with dead cue makers.

What about cuemakers that are "undead"?
My advice is to stay away from cuemakers that only take calls from dusk till dawn.