I have faith in Justis Cases. If anyone loses their lifetime warranty due to using one of our interiors then I will be more than happy to pick up the slack and extend a lifetime warranty on those Justis cases as well.
This applies to as long as Jack is actively making cases or if someone takes over his brand.
I am pretty confident that Jack Justis processes very few warranty claims, he has said so many times. I am also confident that 99.99% of the time the interior can be changed without any damage whatsoever to the case.
So, should anything fail on a Justis case that needs to be fixed then I will have it fixed if Jack won't. At my cost.
I hope that this will put the discussion surrounding this to rest. Much ado about nothing. My take on it is that if you don't want people to change things then don't make it easy to change things. Our interior takes four people to put it in the case. It takes us another hour to put the bottom on. Whitten is the same way. I once took a Whitten apart and it was hard to take it apart without damaging the case. I was highly impressed with the clever way they put it together.
To be honest I am never very impressed by any product I buy if it is super easy to take apart. I want things to be well designed and as seamless as possible. But the upside to buying things which are easy to take apart is that they are easy to modify. And I am the type of guy who modifies my stuff constantly to suit my needs. Always have been since I was a kid. I was the kid who ran a bike shop out of our storage room and could fix up just about any bike by cobbling together something from the parts I collected.
I have never been afraid to modify my cues with new ferrules, tips, wraps, joints, or whatever suits me. Then again I am not a collector. I don't buy things with the idea that I might someday sell them for more than I paid. I buy things to use them right now and I want those things to work the way I please. I don't care one bit about the manufacturer's feelings, or the cue maker's feelings, or the case maker's feelings when it comes to my products. If they want to retain ownership of the stuff I use then perhaps they should just rent it to me cheaply so that I can use it as long as I want to pay rent and the return it when I find something else I like better.
Now Mike Webb started a thread about whether cue maker's should modify the work of others as in inlaying another maker's cues.
After going through the thread this is what I had to say about it;
So what this means to me in this situation is that if someone said to me that they wanted me to take a Justis and replace the pockets, put some engraving on it, change the lid, stuff like that, I would refuse that work. But if they just want an interior change that is non-intrusive then I see no problem with that.
Anyway, like I said, I will pick up the slack on the Justis warranty because I am certain that the actual claims are very rare.
Best to all of you.
