Meucci went overseas!!!
- Thread starter CrownCityCorey
- Start date
The Woim said:
Woim/FL
I have had several custom cues over the years that I have either sold or traded to other people. I have always preferred to shoot with my D-21 because it was the cue I had the best results with. I will be getting another cue later this year, as I said, I am impressed with Arnot's work - and when I do I will be sure to post pics of it for you.
JCIN, welcome to the WWFL.
(Wonderful World of Fast Larry)
John Barton
New member
manwon said:JOHN SAID:
I could easily offer a "lifetime" guarantee on any cues we sell. Let's analyze the warranty; it's against defects in material, workmanship, and warpage. Defects in workmanship and materials are quite obvious - if a cue arrives with a defect in either of those areas then it's going to be covered by pretty much everyone. I have had cues replaced years later that developed problems related to issues in this area all without a "lifetime" warranty in place. Conversely I have had items disqualified for repair/replacement by folks with "lifetime" warranties when it was "deemed" to have been abuse/neglect as the cause of the problem.
John, if this is true offer a Life time warranty!!!! I can not completely agree with your statements above. Manufactures defects, can not always be easily seen. Wraps come loose, ferrules come loose, cues develop a buzz, many many problems occur. Now I can state as fact that McDermott, will correct these problems or replace the cue. I am a retailer and sell McDermott Cues, they offer a life time guaranty, and they stand behind it. If I sell a cue I tell the customer to contact me directly if they have a problem with any cue I sell. If the cue is low end, and the problem is not due to abuse I will correct it myself to the customers satisfaction. When, a cue comes in with a defect that I do not want to correct, I contact McDermott and they will send UPS to pick up the item no questions asked, this way the customer is spared the expense of shipping.
John Said:
So you can see that it's more of a marketing thing that goes largely untested due to the fact that most claims and their handling are not made part of the public record.
This is only true if dealers are not taking care of their customers, which is the most important part of the sale for a retailer, because this will bring business back.
John all I can say is step up, offer the lifetime warranty, I mean if the products are getting this good it should not be that expensive for your company. It is easy to endorse something, people do it every day, however, talk is cheap, and actions are greater than any words!!
We didn't get a five star rating on Yahoo by selling cues to our customers that don't hold up. We don't need to offer a "lifetime" warranty on a product that undergoes use in conditions beyond our control. However we take of customers whose cues do develop issues that are deemed to be our (or the manufacturer's) fault.
If you were our dealer and you had some issue with a cue that you felt was our fault then we would also send the FedEx man to pick it up and you would be compelled to write that we do this as well even without advertising a "lifetime" guarantee.
I am not going to get into a debate about the aspects of the guarantee that McDermott advertises, nor the lifetime maintenance program. It's a good marketing move for them but does not in and of itself insure that McDermott's quality is any better or worse than any other product that does not come with such a "guarantee".
But you made a point about Chinese cues and making them good enough to offer a lifetime warranty and said something to the effect of not touting import cues until such a warranty is in place. Okay, I now call you to act on your own words as well.
McDermott offers a lifetime warranty on the Star cues which everyone knows are made in Asia. So will you now begin to sing the praises of Asian made cues?
John Barton said:
Yes I will sing McDermott's!!!! Thats what I have been doing singing their praises, and trust me it also makes a difference to the customer. When a customer can buy items of like quality with a Maintenance Program, and the lifetime warranty for the same price they will buy it over another item without the same. They may never use it, but I will bet you anything that they will register their cues with McDermott just in case. John I see it every day, and thats a fact, people want the biggest bang for their buck, especially with things like they are today!!!
Good Night John!!!!
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Just a comment. It's the player that matters not the cue. Jimmy White could play a frame of snooker with an old walking stick and win when he was young and couldn't afford a snooker cue.
If you have talent you can play with anything. If you haven't the most expensive cue in the world won't help you at all.
When you find a cue that has the right amount of flexibility and feel it doesn't matter if it cost ?25 or ?2500. It's your cue and you feel lost without it, takes ages to get the feel of a new one, I am no great player but I had mine nicked a while ago and it took me the best part of a year and about 9 or 10 cues to find one I felt good with.
I suppose what I am trying to say is that we play with cues that suit our style of playing and our ability. It doesn't matter who or where it's made or what it costs.
Toodle Pip
If you have talent you can play with anything. If you haven't the most expensive cue in the world won't help you at all.
When you find a cue that has the right amount of flexibility and feel it doesn't matter if it cost ?25 or ?2500. It's your cue and you feel lost without it, takes ages to get the feel of a new one, I am no great player but I had mine nicked a while ago and it took me the best part of a year and about 9 or 10 cues to find one I felt good with.
I suppose what I am trying to say is that we play with cues that suit our style of playing and our ability. It doesn't matter who or where it's made or what it costs.
Toodle Pip
manwon said:
Craig -
I think you are exactly right in you analysis. McDermott has realized that they make more profit on the additional sales resulting from this warranty than it will cost them in repair charges. They understand the mindset of the American consumer whereas the Asian cue makers do not at this point. There is a cultural part of this that I'll not try to explain now, but it is real and does exist.
In my opinion , there are Asian cue companies making competitively p[riced cues that are equivalent in quality to McDermott but the marketing reality has not hit home yet.
Yet Another Black-Eye for Meucci
Ever wonder what happened to Efren's Meucci.
Efren was under contract with Meucci in the 90?s as seen in this interview from Billiards Digest done on October 3, 1997. He states that it was 21 oz. and 13 mm. But there are claims in AZBilliards Forums that he had his Meucci tapered down to 12.5 by Judd Fuller. He played with the Meucci in the Color of Money race to 120, which he won, against Earl Strickland. The only thing I could remember from that video was that the cue had a white irish linen wrap. Also, in addition, the question I asked him in Metropolis Mall was ?What happened to your Meucci?? He jokingly said, ?I threw it away, it?s unlucky.? -- Mark Verzo's Blog
Ever wonder what happened to Efren's Meucci.
Efren was under contract with Meucci in the 90?s as seen in this interview from Billiards Digest done on October 3, 1997. He states that it was 21 oz. and 13 mm. But there are claims in AZBilliards Forums that he had his Meucci tapered down to 12.5 by Judd Fuller. He played with the Meucci in the Color of Money race to 120, which he won, against Earl Strickland. The only thing I could remember from that video was that the cue had a white irish linen wrap. Also, in addition, the question I asked him in Metropolis Mall was ?What happened to your Meucci?? He jokingly said, ?I threw it away, it?s unlucky.? -- Mark Verzo's Blog
Dawgie said:
If you have a cue bought recently then the quality might be questionable.
If you have any problem with your cue and you need it service then you are out luck. Meucci's customer support is terrible.
Also if you ever need to send your cue for service, don't use US Postal Services. It's rumored that USPS stop delivering mail to Meucci. People from Meucci have to pick-up the package from the post office.
The Woim
Banned
More on Moochie...
Dawgie,
You ask what is wrong with Meucci?
You've been playing with it and you like it? To quote what the coke fiend said Eddie Felson from TCOM: "If it makes you happy, do it."
Meucci's are: (A List)
- Whippy
- Butt-Heavy (gives the sensation of swinging for you - probably harder to control)
- The inlay work is usually subpar - you can feel the lines of the splices
- No wrap (Meucci has accomplished the feel of a cheap house cue)
- Is a production cue (The Woim finds this to be an offense against his philosphy of pool)
- No Meucci original ferrule has been known to last
- Overpriced (they should be no more than $135)
- Efren says his was "unlucky" (friends don't let friends play with a cue branded by Efren as "unlucky"!)
- They use the cheapest maple for their shafts
- And now, they are moving overseas!!!
Dawgie, if you like yours then it's all good!
I don't want anyone to misinterpret this post as a putdown of Meucci's... LOL! What did The Woim just say?
Yours Very Truly,
The Woim
Dawgie,
You ask what is wrong with Meucci?
You've been playing with it and you like it? To quote what the coke fiend said Eddie Felson from TCOM: "If it makes you happy, do it."
Meucci's are: (A List)
- Whippy
- Butt-Heavy (gives the sensation of swinging for you - probably harder to control)
- The inlay work is usually subpar - you can feel the lines of the splices
- No wrap (Meucci has accomplished the feel of a cheap house cue)
- Is a production cue (The Woim finds this to be an offense against his philosphy of pool)
- No Meucci original ferrule has been known to last
- Overpriced (they should be no more than $135)
- Efren says his was "unlucky" (friends don't let friends play with a cue branded by Efren as "unlucky"!)
- They use the cheapest maple for their shafts
- And now, they are moving overseas!!!
Dawgie, if you like yours then it's all good!
I don't want anyone to misinterpret this post as a putdown of Meucci's... LOL! What did The Woim just say?
Yours Very Truly,
The Woim