My X-Shaft warped, no warranty!

ABall

ABall

Right behind you...
Silver Member
According to the Tiger X-shaft warranty: "All Tiger® manufactured "finished" Products are warranted for life against defects in materials:confused: and workmanship.

If any product fails within its useful lifetime to the original retail end purchaser the item will be repaired or replaced at no charge. "

Well, my X-shaft warped. The shaft has maybe 4 hours of play on it. I never exposed it to any extreme temperatures or levels of moisture. My question is: Isn't this warpage, as stated above in the warranty, considered a defect in materials and/or workmanship? I contacted a Tiger products rep about it, and this is what he said: "Sorry for the misunderstanding, but warpage is not covered under warranty." I guess I want to express my concern as to the validity of this warranty. I mean if the ferrule fell off, I can replace that for like $20. If the shaft warps, all I am left with is the tip, a ferrule, and a joint collar:mad: . That sucks!!:(
 
IT wasn't defective when you received it.
How does one prove he didn't leave it in the trunk of his car though?
 
AFAIK, Mcdermott is the only company that will replace warped shafts. I have heard of one or two custom makers that might, but the vast majority of them also state they warranty against manufacturing defects etc not as a result of abuse or warpage.

Kelly
 
I'd love to hear what happens as a result of all this...

FWIW, even Meucci replaced warped BlackDot shafts. I met a fellow who had three of them warp, badly, and Meucci gladly replaced each one.

I imagine Tiger will make good its shafts too.
 
I can imagine that if a cuemaker warranted against warpage (which is most often not his/her fault) that he would have trouble making any real money. As long as the cue and shaft are straight when purchased, how can the maker know that it was not abused by temperature or other things that the owner may do to the cue.

I have had some very very nice custom cues and once in a while the shaft does warp, I understand that this is my problem since I received it in a straight condition. I understand your frustration also but can understand the manufacturers side as well.

Good luck with your situation. JBK
 
Warpage is not considered a defect.

We take great care to endure that our shafts leave our facility straight. Once a dealer or retail end user has them, we have no control over how they store or use them.

Take great care with your equipment. Wood is very sensitive to climate changes.

P.S. At times, someone may mistake a fitment issue for warpage. It is always best to contact the seller of your item about any issues before contacting the manufacturer. Many times, the dealer is able to make the necessary corrections.
 
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ABall said:
Well, my X-shaft warped. The shaft has maybe 4 hours of play on it. I never exposed it to any extreme temperatures or levels of moisture.
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Do you have a new case ? Often I have seen a shaft warp because the case has a tube that isn't straight. You can test for this by taking your warped shaft and insert it into your case using every possible orientation. That is, rotate it a bit each time you reinsert. Try it at 1 o'clock, 2 o'clock, etc., all the way to 12 o'clock. If you find an orientation in which the shaft is very snug, then I would suggest that the case is warped and that is how your shaft got warped. If so, get rid of the case. As an analogy, imagine trying to put a curved cavalry sword into its scabbard 180 degrees backwards.
 
I was considering an X shaft but after hearing how little they back up there product maybe i will get a Mcdermott or Predator.:mad:
 
Fast Lenny said:
I was considering an X shaft but after hearing how little they back up there product maybe i will get a Mcdermott or Predator.:mad:
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I have not bought an X shaft, and I may never will, but I don't feel the words "how little they back up there product" is a fair assesment of Tiger, unless you say that about every other cue manufacturer and custom cuemaker who doesn't give away free shafts for warpage. With only one or two exceptions, it is an industry standard to not warranty warpage.

Will predator replace warped shafts? or are you saying that because you believe they just won't warp?

Again, not affiliated with Tiger, never bought anything from them, I just don't believe that sounded fair.
Kelly
 
Kelly_Guy said:
I have not bought an X shaft, and I may never will, but I don't feel the words "how little they back up there product" is a fair assesment of Tiger, unless you say that about every other cue manufacturer and custom cuemaker who doesn't give away free shafts for warpage. With only one or two exceptions, it is an industry standard to not warranty warpage.

Will predator replace warped shafts? or are you saying that because you believe they just won't warp?

Again, not affiliated with Tiger, never bought anything from them, I just don't believe that sounded fair.
Kelly
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It wasn't.
 
CrownCityCorey said:
Warpage is not considered a defect.

We take great care to endure that our shafts leave our facility straight. Once a dealer or retail end user has them, we have no control over how they store or use them.

Take great care with your equipment. Wood is very sensitive to climate changes.

P.S. At times, someone may mistake a fitment issue for warpage. It is always best to contact the seller of your item about any issues before contacting the manufacturer. Many times, the dealer is able to make the necessary corrections.
Click to expand...

2 Things

IMHO

1 You can make any cheap shaft leave your facility straight but only a properly seasoned and manufactured shaft has ANY chance of staying that way.
Wouldnt using unseasoned wood and the wrong mfg process be a manufacturing defect?


2. If a company is not covering Warpage, their Warranty shoud make that clear.

If i were a mfr, Id warranty warpage for a period of one year only and just take the hit if someone warped it through neglect etc.
 
Well, don't think I'm planning on acquiring an X-Shaft anytime soon...

There's something about the way this has been dealt with that doesn't seem right.

Not telling Tiger how to run their business.

After this, perhaps my money on an after-market shaft will head on over to -- horror of horrors! -- cuetec...

Did someone say that MeDermott warrants their shaft against warpage??

Gonna go check this stuff out.

Flex
 
Fart sniffer said:
How old is seasoned wood? What manufacturing process is needed to keep a shaft straight?
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I dont know the time frames but it has to be aged, turned, dried, hung and aged some more, turned etc. Otherwise in about a week, it becomes a banana.

Maybe a bit different for a laminated shaft-not sure.
 
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ABall said:
According to the Tiger X-shaft warranty: "All Tiger® manufactured "finished" Products are warranted for life against defects in materials:confused: and workmanship.

If any product fails within its useful lifetime to the original retail end purchaser the item will be repaired or replaced at no charge. "

Well, my X-shaft warped. The shaft has maybe 4 hours of play on it. I never exposed it to any extreme temperatures or levels of moisture. My question is: Isn't this warpage, as stated above in the warranty, considered a defect in materials and/or workmanship? I contacted a Tiger products rep about it, and this is what he said: "Sorry for the misunderstanding, but warpage is not covered under warranty." I guess I want to express my concern as to the validity of this warranty. I mean if the ferrule fell off, I can replace that for like $20. If the shaft warps, all I am left with is the tip, a ferrule, and a joint collar:mad: . That sucks!!:(
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Bring it to the Super Billiards Expo in Philly. Bring it up to their booth when they are real crowded and start the conversation again. When potential customers start hearing their warranty policy you may get a different reaction. I for one was also considering their shaft. NOT NO MORE.

Good luck........Paul Mon
 
Reply

ABall said:
According to the Tiger X-shaft warranty: "All Tiger® manufactured "finished" Products are warranted for life against defects in materials:confused: and workmanship.

If any product fails within its useful lifetime to the original retail end purchaser the item will be repaired or replaced at no charge. "

Well, my X-shaft warped. The shaft has maybe 4 hours of play on it. I never exposed it to any extreme temperatures or levels of moisture. My question is: Isn't this warpage, as stated above in the warranty, considered a defect in materials and/or workmanship? I contacted a Tiger products rep about it, and this is what he said: "Sorry for the misunderstanding, but warpage is not covered under warranty." I guess I want to express my concern as to the validity of this warranty. I mean if the ferrule fell off, I can replace that for like $20. If the shaft warps, all I am left with is the tip, a ferrule, and a joint collar:mad: . That sucks!!:(
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You have 4 hours of play on the shaft- but how long has it been since you purchased it?
 
Aside from not being able to afford a custom cue at the time, the McDermott warranty was the main reason I chose to purchase one. According to the McD website, the only others that offer the lifetime warranty against warpage are: Pechauer and Viking. Of course the data is only up to date from March 2006.

I am sure Tiger makes a quality product. In fact, this is the first time I have personally read (On this board) of an issue with their product(s). Although, I really would have to seriously question how and why the shaft warped after only 4 hours of play? Like others that posted, when was it purchased, etc. Maybe Tiger could see fit to replace your shaft in order to do some failure analysis and R&D on it.

JMO, Good luck,
Craig
 
there still a lot of unknowns here - how the shaft was stored, where it was purchased, etc. with tiger making thousands of shafts i'm sure it was manufactured properly otherwise you'd be hearing more grippin' about them rather than this singular incident

also, tiger has more than stood behind thier product and cory has often gone beyond the norm to make things right so i'm surprised by some of the responses
 
BrooklynJay said:
there still a lot of unknowns here - how the shaft was stored, where it was purchased, etc. with tiger making thousands of shafts i'm sure it was manufactured properly otherwise you'd be hearing more grippin' about them rather than this singular incident

also, tiger has more than stood behind thier product and cory has often gone beyond the norm to make things right so i'm surprised by some of the responses
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Agreed to both points.
 
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