NEW! chazdillon case thread

Okay Okay Chaz, No need to get upset.

My job here is done, I've simply made this matter to your attention and other people's attention. Get everything resolved and THANK the customers who are the Patrons and give them respect, humility, and product/service, for which they gave money and time to help you grow your business. Think of the customers as the people who first believed in you and your ideas, do not disrespect them, cherish them for they make or break your business.




"CHAZ DILLON: "ONCE AGAIN MY PHONE NUMBER IS 407 233 8450


MY EMAIL ADDRESS IS CHAZDILLON@AOL.COM

I hope to hear good news by NOVEMBER>>>>GOOD LUCK CHAZ and TO EVERYONE. =)
 
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order of case production. this is why i cant offer pics untill the later stages because the avg person doesnt know what they are looking at anyways as far as from the first step to last.

leather cut
leather tooled
leather dyed
dry
buff
leather finished with protective sealer..different options
buff again.
wrap around tube and make your markings for handle,strap,buttons,etc
punch and attatch handle and strap.
wrap around tube and line up center to mark your spots for back panel holes for rivets.
punch holes in back panel and case body leather
rivet one side
wrap leather like a tube and rivet other side...this part is time consuming since u have to stick your arm inside and pust the rivet out then put something in there to hold the rivet and then hit it....do that over 30 times and your done,
then u finish the lid
then u do the bottom
then u buff again

if u want more detailed instructions and time averages and varialbles please email me at chazdillon@aol.com and i will explain it in furter detail. goodnight everone im getting off az and i will be back on when i get a day off. please email or call if anyone needs anything.

once again PLEASE PUT UP 5K OR BE QUIET
 
Thank you for taking a very professional approach. people like u are why i have not written off the az community. i do respect them and i or eric are just a phone call or email away

thanks
chaz dillon

Duce said:
Okay Okay Chaz, No need to get upset.

My job here is done, I've simply made this matter to your attention and other people's attention. Get everything resolved and THANK the customers who are the Patrons and give them respect, humility, and product/service, for which they gave money and time to help you grow your business. Think of the customers as the people who first believed in you and your ideas, do not disrespect them, cherish them for they make or break your business.




"CHAZ DILLON: "ONCE AGAIN MY PHONE NUMBER IS 407 233 8450


MY EMAIL ADDRESS IS CHAZDILLON@AOL.COM

I hope to hear good news by NOVEMBER>>>>GOOD LUCK CHAZ and TO EVERYONE. =)
Click to expand...
 
I don't have a case on order, so I really don't have a dog in this fight, but as a prospective customer, I have a few observations.

I doubt that Frank, FnL, Bencho, LP, MTD or anyone else told you what they would give for a case. The price and estimated date of delivery was set by the vendor...that would be you.

I served as a Contracting Officer with the government for many years. Over those years, I have had many vendors provide excuses, alibies, etc about why they could not deliver their product or service. All of their excuses were simply circumstances that they had gotten themselves into. I was not interested in their problems, and I certainly did not want their problems to become my problems. I informed all vendors that I dealt with that I did not want anything from them other than what I had paid them to deliver. I did not want to go to lunch with them, I did not want to go to the beach and stay in their condo for free, and I did not want to be their friend.

If you have a problem delivering a product, do what you need to do to rectify that situation. Hire more people, take fewer orders, make a simpler product...whatever is necessary in order to provide what you promise to provide....nothing more, and nothing less.

That is just my opinion........

Joe
 
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very true. i dont have anyone to hire so that is not an options. i was just stating the fact that im putting out a case thats worth more than what they have paid. i know they understand this. i have rectified all situations that have come to my attention. i called bencho. i have talked to lp on numerous occasions, mtd is a great guy and has always been and im sorry that i didnt give him my new number, that is my fault. i have also talked to fnl many times so the only problem here is that people are creating an uproar on things they know nothing about. i have no problem refunding or responding to people. it is just too hard to post pics for everyone to see. its to the point where i will only send pics to the people that i do buisness with. im not posting a pic everytime i do something so other people can see whats going on when i am behind. im not here to impress other people right now. i am here to clear the air and resolve the situation. the only one complaining is troyroy who has been talking to eric and bencho who i called today actually and he has all my contact info already so really there was just no need in this to begin anyways. i know i had alot of setbacks and bad things happen this year. i try to not let it drag me down. i was in the army ive had friends die and for all i know ill get a phone call tomorrow that another one has but thats life. i knew what i was signing up for. but im not going to miss a funeral for someones case to get done a few days earlier. id rather just refund them and im sure everyone on here would do the same. but when the wrong interiors show up when i already promised a date to everyone then i have to call everyone and be the bearer of bad news again. its a bad spot to be in but its not like im ducking anyone.

i still need to get ahold of dom to get him his new strap so if hes reading this then give me or eric a call. and i also need to get frank his shoulder pad in the mail as well as his handle wraps. he also wants me to attach his lid differently.

like i said. im not running and im still working, if anyone has a problem with anything then call or email me. i would prefer a phone call because it is faster and easier.

have a good night everyone. dont be afraid to call

once again my public apology for not giving my new number to bencho and mtd. i dont even have my friends numbers in my phone yet its that new. so i wasnt running and u have my new number now. give me a call anytime.

thanks
chaz dillon

Bamacues said:
I don't have a case on order, so I really don't have a dog in this fight, but as a prospective customer, I have a few observations.

I doubt that Frank, FnL, Bencho, LP, MTD or anyone else told you what they would give for a case. The price and estimated date of delivery was set by the vendor...that would be you.

I served as a Contracting Officer with the government for many years. Over those years, I have had many vendors provide excuses, alibies, etc about why they could not deliver their product or service. All of their excuses were simply circumstances that they had gotten themselves into. I was not interested in them. I informed all vendors that I dealt with that I did not want anything from them other than what I had paid them to deliver. I did not want to go to lunch with them, I did not want to go to the beach and stay in their condo for free, and I did not want to be their friend.

If you have a problem delivering a product, do what you need to do to rectify that situation. Hire more people, take fewer orders, make a simpler product...whatever is necessary in order to provide what you promise to provide....nothing more, and nothing less.

That is just my opinion........

Joe
Click to expand...
 
Bamacues said:
I don't have a case on order, so I really don't have a dog in this fight, but as a prospective customer, I have a few observations.

I doubt that Frank, FnL, Bencho, LP, MTD or anyone else told you what they would give for a case. The price and estimated date of delivery was set by the vendor...that would be you.

I served as a Contracting Officer with the government for many years. Over those years, I have had many vendors provide excuses, alibies, etc about why they could not deliver their product or service. All of their excuses were simply circumstances that they had gotten themselves into. I was not interested in their problems, and I certainly did not want their problems to become my problems. I informed all vendors that I dealt with that I did not want anything from them other than what I had paid them to deliver. I did not want to go to lunch with them, I did not want to go to the beach and stay in their condo for free, and I did not want to be their friend.

If you have a problem delivering a product, do what you need to do to rectify that situation. Hire more people, take fewer orders, make a simpler product...whatever is necessary in order to provide what you promise to provide....nothing more, and nothing less.

That is just my opinion........

Joe
Click to expand...

Yep. Very wise.

Imagine running a business as a Restuarant. People place orders and the cook/chef must deliver it good and in a decent amount of time.

If one doesn't deliver on time or the product tastes very bad, most likely the customers will not eat there again.

If it was a $5 dollar hamburger hut, and the wait is long and the food is bad, then it's understandable, it's $5 bucks.

If it was a high class $500 dollar a plate restuarant, that's a different thing. People want quality and service. Does it matter if the cook/chef/or staff can't get the food out on time? or the food was not prepared correctly or was cold? Not really, as the customer of this $500 dollar a plate restuarant, there will be complaints, and the customer should care or doesn't want to know what goes behind the scenes, they just want a $500 plate with Lobster, Caviar, Sashimi, Truffles, Choice meats, and a glass of Dom Perignon or cristal champagne.
 
troyroy78 said:
Chaz that is a fantastic QUESTION

DO I WANT A REFUND OR NOT?


Let have a look at this email below and maybe you tell me why i am pissed?

from Eric Stanley <dirtypool40@yahoo.com>

to troyroy78@gmail.com

cc dirtypool40@yahoo.com

date Thu, Sep 10, 2009 at 9:16 AM

subject Your case in the works. Shipping in two weeks
mailed-by yahoo.com

signed-by yahoo.com


hide details Sep 10
Yes, Sir, sorry for the delay, had to talk things over with Chaz.

He is good to go, and will have your case ready to ship within two weeks.

Thanks for hanging in there.

es

-----Original Message-----
From: troyroy78@gmail.com
Sent: Wednesday, September 09, 2009 19:34
To: Eric Stanley <dirtypool40@yahoo.com>
Subject: FW: refund request

Did you recieve my previous email?


Roy

Sent from my Nokia phone
-----Original Message-----
From: royston chow
Sent: 09/09/2009 09:18:43
Subject: Re: refund request

*Dear Eric,**
*
*
*
*Thank you for giving me a clearer picture on your situation, it helps me
understand the current status.*
*
*
*Corrections*
*
*
*1. Chaz knew from the start i was in Hong Kong as when i sent payment
through paypal i had to verify my address, so that he would take the payment
and so he would be covered by paypal if it was a fraudulent payment.*
*
*
*This is no big issue, i never expected Chaz to cover payment to Hong Kong,
as that would be crazy. I feel there was a miscommunication between both of
us, however this can be easily solved.*
*
*
*This is my solution to the problem we have at the moment.*
*
*
*Can you promise that the case will be finished and ready to ship by
September 23rd?*
*
*
*If so i will take the case and pay shipping charges to Hong Kong.*
*
*
*I understand that you stepped into a big mess and appreciate your help in
trying to fix the issues faced.*
*
*
*
*
*Please let me know your thoughts*
*
*
*
*
*
*
*
*
*Best regards*
*
*
*
*
*
*
*
*
*Roy*



On Wed, Sep 9, 2009 at 4:03 AM, Eric Stanley <dirtypool40@yahoo.com> wrote:

> *Troy, *
> **
> *sorry for the delay, it's been crazy here.*
> **
> *Here's what I sent before:*
>
>
> I spoke to Chaz trying to figure out what’s going on.
>
> Just so you know where we’re at;
>
> We’ve been stuck, waiting on interiors for almost two months now. These
> are the ones John Barton designed, and I am confident in saying they are
> nicer than the ones Justice is using for his cases.
>
> I personally paid $400 to get a case of them here weeks ago, only to have
> them turn out to be the wrong ones. I spoke with the factory and they
> advised me that the next shipment of the “new style” will not be here until
> roughly the first week of October. We are already months behind. and
> obviously this is unacceptable, .
>
> I then paid an *additional* $300 in *extra shipping* to get those same
> interiors here sooner. They just arrived in country today, and should be
> to the shop Monday. *<I have these in my hands, ready to build on, 9.08
> es> *
>
> As you can see, I have stepped into a mess, and have already sunk $3-4000
> of my own money trying to dig Chaz out and get things on the right track.
> Basically what I have done is to try and remove the excuses made for NOT
> delivering a case; bad sewing machine, bad dye, no airbrush, out of leather,
> out of zippers, out of dye, and the big one – out of interiors.
>
> Once we get these interiors Chaz WILL be catching up on all his orders over
> the next month or so.
>
>
>
> *Which brings us to your situation and your options.* I only have Chaz’s
> version of things, please feel free to correct me where I am misinformed.
>
> Chaz made a deal with you to make you a case for $250 and deliver it months
> ago.
>
> His version of the story is that you did not tell him you were overseas
> until later, and still expected him to cover shipping overseas.
>
> Additionally, he says you have since changed the design of the case at
> least twice, causing him to waste time and materials.
>
> He has blown past your delivery date, and I am trying to rectify that
> situation.
>
> We WILL *<DO!!>* have interiors and begin delivering cases next week. I
> checked on your parts, and he already has your back panel and pockets cut
> and tooled. *If you would like to pay for the actual costs to have your
> case delivered overseas, I will speak to Chaz, and he should be able to send
> your case out in the next couple weeks, by about September 21. *
>
> *If not, and you would still like a refund, you’ll have to take that up
> with Chaz.* I didn’t receive any money for cases, and I am simply unable
> to pay out any money in refunds. I asked Chaz about a refund and he said he
> can pay you $85 out of each paycheck. He gets paid every two weeks, so
> your refund would take six weeks, roughly October 15.
>
> As I said, I have stepped in a mess here, and am trying to get him back on
> track. He is making some gorgeous cases, and now, it seems he's finally
> ready to deliver them.
>
> Standing by to hear from you.
>
> es
>
>
>
>
>
>
>


--
troyroy78@gmail.com
callmeroychow@gmail.com


SO CAN YOU PLEASE EXPLAIN WHY OTHER PEOPLE ARE AHEAD OF THE QUE FOR THEIR CASES COMPARED TO ME?


I LOOK FORWARD TO YOUR RESPONSE




ROY
Click to expand...


LOL, sounds like he wants to use Eric's 5K to post some childish bet to hear another excuse.
 
Man, why did I get involved in this, I could be watching JCVD!
Hangemhigh, I always admire your stern attitude for justice. And Joe, your wise comments.

Anyway, why not just refund all the money back to the customers and apologize and end it.

If you don't have money, I am sure you have collected many cues/cases in the past years, give them up as collateral to Bamacues, and Bamacues will sell them on AZB and distribute the money you owe and return extras to you Chaz. Bamacues will collect a small fee for his efforts or he will do it to help out the good people of AZB.

Or I can do it. Let me know. A good Scruggs or Gina of yours will solve this whole mess. =)
 
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DWBOD said:
Quote JB (Roadie)

"At least the cases do not look like Mr. Justis' work or Mr. Dillon would be in serious trouble there."

I really don't think your remarks are necessary here John, find something else to do. Maybe you can help this guy build some cases. :rolleyes:

Doug
Click to expand...

Sir, do you have any proof of what you think is true? If so then please post it and we can discuss it. If not I respectfully ask you to stop addressing me by a name when you have no idea what my name is.

Mr. Barton however has helped this person to build some cases because he provided the interiors for them.

Are you the same as Mr. Justis? At this point I have only seen that he is able to just make an accusation and then unable to discuss or defend it?

Please start another thread as he did and make your claim and post your proof. It is clear that Mr. Barton has far more to lose than you do so if you are correct and I am he then it would be suicidal to challenge you to back up your assertions with proof. Unless of course you have none which Mr. Barton cannot know that, nor what leads you to believe what you do.

If you have none then you are wasting your time and energy.
 
chazdillon said:
You guys are right I do need to get cases out. Troyroy do u want a refund or don't u. When u tell me u do then u don't that's ok but I can't call hongkong
Click to expand...

Mr. Dillon,

I travel frequently. I use Skype. With Skype you can call to any country in the world. With Skype you can be called from any country in the world.

You will need what is called a Skype-In phone number. With this number you can forward it to up to five other numbers.

Then you will also need what is called Skype-Out credit. With this you will be able to call any normal phone line anywhere in the world for about .02cts a minute. I spend a lot of time on the phone and don't burn through $25 a month using this. If your customer has Skype then both of you can talk for free using a Skype-to-Skype call.

My entire office now uses Skype and we are almost never out of touch.

www.skype.com

If I could criticize you for a moment sir I would say that you need to make it a priority to email or talk to to your most irate customers and do what it takes to soothe their concerns. Your conduct here is doing nothing to help your situation nor your mental state. We all work under pressure situations and making excuses, while they may be valid, is not what helps your customers.

You appear to be quite young so I am giving you this advice. Son, this is the time to test your mettle and figure out how to resolve your problems without losing it. You are at a crossroads so settle down and figure out how to proceed.
 
I don't usually pick up numbers I don't recognize and my phone sucks. It's been dropping calls and not even telling me there are missed calls or voicemails. Occasionally, I'll watch it ring once and then tell me there's a missed call. I also work full time and don't really pick up my phone between 8-5. I'll be more watchful of the phone from now on.
 
Thanks for at least posting that. If u can read then I really only owe 2 cases asap I have talked to eric who has talked to eric so there is noneed to tell me to contact anyone. Bencho never answers or calls back so maybe his phone does suck.some of u people act like I owe 20 cases. I have been in contact with anyone and thanks for the skype idea.

Eric gave u that deadline without talking to me first. Troyroy I will just refund u because u keep changing your mind back and forth so I'm not gonna be a few days out to see u post bs on az right after you have been talked to by eric. Bencho is capable of calling me also.

Everyone quit overreacting.


bencho said:
I don't usually pick up numbers I don't recognize and my phone sucks. It's been dropping calls and not even telling me there are missed calls or voicemails. Occasionally, I'll watch it ring once and then tell me there's a missed call. I also work full time and don't really pick up my phone between 8-5. I'll be more watchful of the phone from now on.
Click to expand...
 
lets start a new list.

people that i havent talked to that i need to
1 mtd....always been a nice guy and thats why his case isnt done yet because im trying to make is amazing and worth the wait. how horrable would i be if i just threw something together and said sorry for the wait heres a case that wasnt worth it

2 bencho...admits that his phone sucks and thats cool and works til 5pm. but has time to post on az. either your posting from your phone and it doesnt suck or why not send me an email at chazdillon@aol.com while your online. instead u choose to run to az and make it look like im dodging u. im not

3 troyroy...u talk to eric so does this even need to be in this category? seem nice on the phone then go on az and bash me. make up your mind. i promised a deadline then eric said u changed your mind and it needs to be done asap. i dont mind finishing your case so just email me and let me know. also please post all the emails that you sent to me and i sent u instead of eric if your going to bash me. ps eric didnt dig me out of any 4k hole fyi. he has spent some money on some leathers that he liked and some interiors, some minor odds and ends, etc.....so lets just get that straight. i dont know where that came from your going to have to take that up with him since u talk so much. but as far as im concerned i just cant have a different answer every time i talk to him. if he did not relay to you that im working on it then im sorry, im not a full time case maker and its not worth it to me to produce something that i cant take pics for a website, thats the whole point of doing the case at cost. i dont have skype and im not ducking you either. i just cant answer the phone when im working sometimes. just like everyone else.

and heres a list that im going to start with people that arent pissed off
can i put troyroy on this list because from what i heard he wasnt that pissed on the phone yesterday

remy....whats up man.
fcee. i need to switch his lid up a little to his specs
anonymous azers that have a case and didnt pay for it...they must love me now (2)
gambler case
dom....need to get my notes back from eric and call him so i can send him some stuff also. great guy.
lp. talked to him today...nice guy no problems here. infact felt bad about me losing money on his case..wants another one when im done with this az bs.

i still have not recieved any emails or phone calls since this thread went downhill which goes to show the naysayers that its not as bad as u think. im not ducking anyone and noone has lost any money but me. so maybe i should be the one on here crying about it. and maybe hangem will apologize or threaten me and we can to a tar match in the parking lot somewhere one day. everyone is free to sidebet. it would be pretty cool actually. he has nothing to do with this and knows nothing of what is going on so please read all the posts in this thread and contact the people who are who he calls irrate and ask everyone what is going on if you are concerned. igonrance is not bliss. i would also like to point out the fact that i told him that this is a waste of time and my time could be spent doing other things aka making cases. so he replies why dont u spend your time making cases......what a brain. also he tells me that i need to talk to people when he doesnt know that everyone has been in contact except mtd and from our previous converstations he knows that im not ducking him and i think he knows that im going to make him something great. please disregard his ignorance like i will from now on and come to me at chazdillon@aol.com or give me a call, if u dont leave a message then obviously i dont want to call back a number that i dont know. it always ends up with someones wife answering the phone and i have to explain myself and ask if their husband plays pool. its a pain.

thanks
chaz

if anyone wants to add themselves to the list there are 2 requirements.

1 waiting for a case
2 please specify if you have emailed or called me and did i answer you. also please put how often.

thanks
chaz dillon
 
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You can add me to the list.......
I meet both requirements.
1. I am waiting on a case - overdue, but I'm not worried about it.
2. I have talked with and emailed Chaz quite a few times, always with a timely response.

I just talked with him today for quite a while and it seems as though he is trying to get the cases out in the order from which they were received. I dont mind waiting for a top quality case. When I receive it and it is top quality, I will definitely order another. Already talked with Chaz about it twice. I think it will be ...SHARK!!! skin.
He told me he wont take the order until he is caught up.
And when he does take the order, Im sure he will have a better Idea of how long it will take.

Im not sure why he would duck everybody elses calls and not mine, he is just as late or later with mine than anybody elses.

Just wanted to convey my experience with Chaz and Chazdillon Custom Cases.

Thanks
Lee
LP Custom Cues
 
bencho said:
I don't usually pick up numbers I don't recognize and my phone sucks. It's been dropping calls and not even telling me there are missed calls or voicemails. Occasionally, I'll watch it ring once and then tell me there's a missed call. I also work full time and don't really pick up my phone between 8-5. I'll be more watchful of the phone from now on.
Click to expand...

its alright man my last phone sucked too but emails work also and it would be alot easier to talk person to person so that way things like this dont go out of hand. im not mad at u but i wish u would have contacted me personally. also this is a buisness now and the saying that u cant please everyone is true. i just dont have time to post pics for everyone. im sorry but a phone call or email is just so much faster. if i post pics on az everyone wants to know how much a case is and whatnot. i cant answer everyone and my inbox fills up plus im not taking orders on az anymore. ill make a case for people that i alerady know are good people or ill just make one on my own and post it. if someone wants custom work done then they will just have to be understanding of a wait time and ill make sure to put it so far out that there is no way that i could not make the deadline.

if anyone wants to see what ive been working on i have PLENTY OF PICS on my computer and while im not going to sit here on az and post 100 pics i will send the whole file to an email address if they have any reason for me to do that. if that guy will put up the 5k ill take bencho, troyroy, lp, and mtd to vegas. so try and convince him its a good idea to call me out. he is another that came out of left field that has no idea what is going on. hopefully he can admit that maybe he jumped on the bandwaggon driven by hangem and he should get off at the first stop. i think once he got on he realized it wasnt a bandwaggon but a short bus and noticed that im not lying to anyone or doing anything wrong. yes i have stuff to finish...they know that and i know that. neither party needs anyone else to chime in.
 
1. My phone does suck.

2. I'm posting from work. I work in IT so I'm online 24/7.

3. You said that you work a lot and in your spare time you are working on cases. I only asked for the occasional status check on my case. I've been asking an average of twice a month, about once every two weeks; AFTER the initial promised date of like 2-3 months.

4. Each time you said "you were basically done and will be shipped out this week I promise you'll have a tracking number." Then I don't contact you again for two weeks and you tell me the same thing again. I don't see how MY not picking up the phone has to do with anything. Each time I PM you, you say it's about ready to go out the door. I give you two weeks and ask again, getting the same reply.

5. I don't run to AZ. It's one of many forums I browse frequently around the clock when I'm not sleeping. I like to keep up to date on everything I have an interest in.

5.5 I'm at the point where I don't see how talking to you is going to help anymore.

6. I haven't said anything about you dodging me AS FAR AS CONTACT GOES. If there's any dodging, it's about the actual completion and delivery of my case.

7. I'm not irate yet. If I was irate, Mr. Wilson would probably ban me for multiple counts of intricate, creative, streams of verbal swear words as well as the use of ALL CAPs. I'm just a customer who BELIEVES he's being marionetted.
 
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