Forgive me for not reading through everyone's experiences, but it seems to me that people are not happy with the wait time on these cases. I believe that when taking on a new endeavor, there are unforseen things that pop up and those things are often times, difficult obstacles that must be overcome before the final product can be delivered.
I saw those custom wood tip shapers on wolfbite's website and thought I could make the same thing, but better, and with different wood, maybe even routered on the edges. I made several out of purpleheart, walnut, and birdseye, and everything was simple and easy up till the point of glueing in the sanding strip. Getting that stiff strip to stick on a curve like that without breaking or folding was the most frustrating thing I had to deal with. I got a few of em right, but most of the others were disasters. I went through countless trips back to the store and countless hours trying to get those little strips to bend just right so it would fit. It is because of that I no longer make them. People started asking me to do nickel on one side, and dime on the other, and that really drove me over the edge, so I said, 'forget it'.
It takes a lot of perseverance to begin a new craft and deliver on a deadline. The pressure of delivering on too many orders could be too overwhelming.
I don't mean to make excuses for Chaz, but sometimes, people bite off more than they can chew, or run into other things that people may be oblivious to. When it comes to cue making, many people think there is nothing to it, and don't realize how many little steps there are to get a final product. I hope things can be worked out, and Chaz can find the right balance for case making in his life, because I've seen his cases, and they are not bad.
Of course, it very well may be the case, that he may be making empty promises over and over, draining the patience right out of his 'naturally positive' and optimistic customers.
Regardless, though, I do think some people can have a little better understanding when it comes to the nature of 'true art' or craftsmanship.
Have a Happy New Year.