OB2 - Pictures

[Zerius]

Zerius,

no offense but stop being so anal, Royce and Co. will take good care of you. There are 100s of people on this board that can back me up.

Thanks

Dan

I apologize if the title is offensive, but I already tried to change it to just "OB2 (Pictures)" but it is not working.

I asked for precautionary measures because it's always good to have more evidence than not have enough. It doesn't matter who you are dealing with, having clear and concise photographs and documentation makes any process go smoother. If you are offended by this then I don't know what I can do.

For me, the price of shipping the shaft back is a burden. I'm a student and I live in Canada, for me to post this to the states would cost me a pretty penny via Canada Post, so I coordinate a day when I go to the USA to save just that little bit. Sending this cue to OB costs me $13 from the states, not to mention the time and money I spend on gas (I pick other things up so I don't mind), and it will cost me $12 to have it returned. Before I go through with this process which is 20% the value of a used OB-2, I'd like to know that it may possibly be a manufacturing defect so I don't waste everyone's time and my own money.

I will keep everyone updated with my experience, but whoever I talked to over the phone at OB wasn't terribly friendly once he heard that I had posted a thread on AZ. I won't elaborate further since I don't want to be labelled as "anal" when I'm just trying to cover my base.

 

[Wolven]

The interesting scratches are the little ones where little pieces of wood are missing. This is normal for OB shafts, they all do it, no other shaft does.
Doesn't bother me, but have had someone complain about it after I recommended the shaft.

 

[COREYGT1977]

Ob2

Ob2 shafts is a great product.. Sometimes like with all products you may have a problem..i have delt with royce myself and i dont have a clue who he is and never meet him...great guy!
Anything and everything ive ever had he has taken care of, so much so i return my shafts just to get tips put on... Just good people and like to know its done correctly.... Give them a try

 

[Zerius]

The interesting scratches are the little ones where little pieces of wood are missing. This is normal for OB shafts, they all do it, no other shaft does.
Doesn't bother me, but have had someone complain about it after I recommended the shaft.

Thank you, this is the type of input I was looking for, whether it was normal/ acceptable or such. I have already mailed it earlier this morning, but thank you for sharing your experience.

 

[BrokeStroke]

whoever I talked to over the phone at OB wasn't terribly friendly once he heard that I had posted a thread on AZ.

Hard to believe because OB has some of the best customer service in the business.

BUT.......

I got my hands on the Customer Service Recording:

OP:
"Hi, I have a problem with your product. I posted it on one of the largest forums around and after a few hundred people read it and told me to get in touch with OB, I called you guys. Since I couldn't solve this problem publicly, I'm ready to go about it the right way, privately. Can you help me?"

OB:
"Well sir......"

OP:
"It's not like I slammed you or anything. But I complained about it. Sorry, I have a problem big enough to post on AZ, but it's not such a big deal because I dont feel like spending the $25 to have it shipped and returned.....you know. I'll just sit on it....maybe complain a little more."

OB:
"Well sir.....Like I was saying....send it to us and we will take care of you. OB shafts have a lifetime guarantee."

OP:
"Thanks. I got to go to AZ now and tell everybody what a dick you were to me though, eh. Like I said, it costs too much to ship. I had no intention of getting it taken care of."

OB:
"Well sir..sorry we couldnt help you. But OB shafts have a lifetime guarantee so if you ever get $12, send it."

:grin:

*- the previous comment was a joke. kind of.

 

[SeanC]

I have seen, owned OB shafts like this one before. Didn't bother me much, but IMO these shafts should have better quality control. Like Predator does, it would make more sense to me if these were sold as "2nd grade".

 

[Zerius]

Hard to believe because OB has some of the best customer service in the business.

BUT.......

I got my hands on the Customer Service Recording:

OP:
"Hi, I have a problem with your product. I posted it on one of the largest forums around and after a few hundred people read it and told me to get in touch with OB, I called you guys. Since I couldn't solve this problem publicly, I'm ready to go about it the right way, privately. Can you help me?"

OB:
"Well sir......"

OP:
"It's not like I slammed you or anything. But I complained about it. Sorry, I have a problem big enough to post on AZ, but it's not such a big deal because I dont feel like spending the $25 to have it shipped and returned.....you know. I'll just sit on it....maybe complain a little more."

OB:
"Well sir.....Like I was saying....send it to us and we will take care of you. OB shafts have a lifetime guarantee."

OP:
"Thanks. I got to go to AZ now and tell everybody what a dick you were to me though, eh. Like I said, it costs too much to ship. I had no intention of getting it taken care of."

OB:
"Well sir..sorry we couldnt help you. But OB shafts have a lifetime guarantee so if you ever get $12, send it."

:grin:

*- the previous comment was a joke. kind of.

I called right after Amanda suggested it, sorry if one post was WAY too many.

edit: Acknowledgement of "joke". I thought you worked for OB. heh.

 

[GoldCrown]

I think you were looking for support and feedback from everyone on what to do and what to expect. Don't apologize...don't feel bad. You were not flaming OB. I don't see anything negative here. I think this thread will give more exposure and positive regard to OB. I hope they get more sales from it. I said before I would not hesitate to buy their shafts after hearing about their 1st class warranty. Before I followed this thread OB was just another company. Now they stand out ahead as far as I'm concerned

 

[Zerius]

I think you were looking for support and feedback from everyone on what to do and what to expect. Don't apologize...don't feel bad. You were not flaming OB. I don't see anything negative here. I think this thread will give more exposure and positive regard to OB. I hope they get more sales from it. I said before I would not hesitate to buy their shafts after hearing about their 1st class warranty. Before I followed this thread OB was just another company. Now they stand out ahead as far as I'm concerned

Thanks, I like the construction of the OB shaft, the "radial uniformity" got my attention and it's something that no other shaft maker offers and quite unique.

 

[manwon]

Dear Experienced Members,

I'm not sure if my shaft is suppose to be like this, or if it's a manufacturing defect. (the stock everest tip already half came off because it was not glued well, no wonder it felt weird hitting balls)

Can someone tell me if OB will warranty this or should? Again, I'm new to this so I don't know how shafts are suppose to be.


It is always best to contact the manufacturer before you bring a thread to the forum for opinions. If you are not satisfied with the way the manufacturer takes care of the problem and you have no other recourse then bring the problem forward.

Lets face it shit happens, but how it is handled speaks volumes.

Jimo

 

[Zerius]

It is always best to contact the manufacturer before you bring a thread to the forum for opinions. If you are not satisfied with the way the manufacturer takes care of the problem and you have no other recourse then bring the problem forward.

Lets face it shit happens, but how it is handled speaks volumes.

Jimo

Lesson Learned, I just wanted to see what other people thought. In retrospect, I could have just sent an email to OB first, guess I didn't think this through well enough.

 

[manwon]

I have seen, owned OB shafts like this one before. Didn't bother me much, but IMO these shafts should have better quality control. Like Predator does, it would make more sense to me if these were sold as "2nd grade".

I have to completely disagree with you, Predator certainly doesn't have great quality control, and frankly their customer service concerning customers problems doesn't even come close to OB.

Oh and by the way, Predator products are made in China where true quality control is not always a major factor. However, OB Shafts are made in the good old USA, and the owner of the company is a forum member. From my personal experience and those I have seen he will take care of any problems his customers have and very professionally and in most cases go above and beyond what should be expected.

I wish I could say the same thing about Predator but my experience has not been that way to date, and I sell both products from my pool room.

Take Care no disrespect intended.

 

[manwon]

Lesson Learned, I just wanted to see what other people thought. In retrospect, I could have just sent an email to OB first, guess I didn't think this through well enough.

Hey no problem, I certainly did not mean to come off as a smart ass or be disrespectful in any way. The problem sometimes that occurs on public forums is that sometimes people give information that is not always completely accurate. In most cases these people have good intentions but, sometimes some are just trying to stir the pot.

Take care

 

[McChen]

Lesson Learned, I just wanted to see what other people thought. In retrospect, I could have just sent an email to OB first, guess I didn't think this through well enough.

i disagree with most of the responses on this forum, where people think the "right" way to handle this is to contact OB, handle it privately and not speak publicly about this issue. First, this is an open forum to discuss anything and everything about pool and pool products. The poster was not looking to vent and drag OB's name through the mud for no reason. He had an honest issue, wanted to know what others think, and was objective about the whole thing from the get to. What is wrong with that?!?! Could you imagine this happening on other product forums? I am in the tech world and we discuss issues with products and software all the time and not all the time involving the vendor. Could you imagine having a question/issue about your iPhone, car or something and people jumping on you to not discuss it publicly, only dealing with Apple privately first so as to not sully Apple's good name? If the vendor has a good name, they'll do whatever they need to do to make it right, whether any public discussion is happening or not. Forums are for people to find out about other people experiences and the power the internet has given consumers is in the information sharing. I personally as a billiard consumer want to hear about all kind of experiences, good, bad, whatever. I do not understand why the poster can not discuss this issue with us, have OB do whatever they will do, and let us know the outcome. And I definitely do not agree that this issue has to be "screened" through OB first, and if they take care of this, that this issue then never becomes discussed publicly and we never know that this happened. All products/tech have issues with a certain % of their products, those issues have a right to be discussed among the public, and the good vendors will fix it and that will also be discussed publicly and if vendors support their customers right, their reputation will be fine.

 

[poolplayer2093]

I hate to say it but it looks like a scratch. Most companies will not pay for the shipping their but will pay for return shipping. Keep in mind that %60 of what comes back to companies is miss use, miss care or just bad luck. But good luck, Royce's company is a stand up company and I am sure they will do something to help you out.

Good luck!

That sounds about right imo. i don't figure they'll pay the shipping there but they should cover it back

 

[poolplayer2093]

Dear Experienced Members,

I'm not sure if my shaft is suppose to be like this, or if it's a manufacturing defect. (the stock everest tip already half came off because it was not glued well, no wonder it felt weird hitting balls)

Can someone tell me if OB will warranty this or should? Again, I'm new to this so I don't know how shafts are suppose to be.


It is always best to contact the manufacturer before you bring a thread to the forum for opinions. If you are not satisfied with the way the manufacturer takes care of the problem and you have no other recourse then bring the problem forward.

Lets face it shit happens, but how it is handled speaks volumes.

Jimo

Actually i think threads like these are good. that way everyone can see that the OB guys stand behind their products. just about everyone knows they take care of their problems without too much fuss being made. unlike what i hear about predator

 

[Wolven]

Actually i think threads like these are good. that way everyone can see that the OB guys stand behind their products. just about everyone knows they take care of their problems without too much fuss being made. unlike what i hear about predator

My experience with OB guys has been positive. They do stand behind their product, and it is a good product.
I would recommend OB to anyone but at the same time I like Predator 314^2 shafts better.
Not sure about Predator service, I never had to deal with them.

 

[Zerius]

That sounds about right imo. i don't figure they'll pay the shipping there but they should cover it back

I think they charge $12(told) [flat rate](guess), that is what I was told by OB. IMO it's fine, some companies pay return shipping, others don't, it's not an industry standard so I can accept that.

I hope they consult with the customer as for what shipping method, since UPS is infamous for their international "brokerage" fees. (USPS Preferred)

 

[Wolven]

I think they charge $12(told) [flat rate](guess), that is what I was told by OB. IMO it's fine, some companies pay return shipping, others don't, it's not an industry standard so I can accept that.

I hope they consult with the customer as for what shipping method, since UPS is infamous for their international "brokerage" fees. (USPS Preferred)

If the shipping from US is Fedex or UPS only, I will not buy.
Funny thing is I believe they are not allowed to charge the brokerage on stuff coming from Canada to US. There may be a value limit on that one.
International packages like from Philippins no problem, no brokerage fees.

 

[geocheren]

when I sent in my OB-1 into OBCues because of a splintering issue (first generation OB-1s were constructed slightly differently where splintering happened), they sent me back a new shaft at no charge, not even shipping. But I think your situation is different due to international shipping charges.