Hi I sold a cue and shipped to Minnisota , buyer picked up cue and took to Canada where he lives , i did not know he lived in Canada , which would have made no difference . Buyer is disatisfied with cue . I imediately told him to send the cue back I would issue a full refund , Then he said what about shaft , he purchased a OB-1 shaft and sent to me to put on his cue . I told him I would buy the shaft , at his price . Then he says he wants reimbursed before he sends cue , I said no send cue I will give full refund . Now he want to keep cue and trash me on AZ . Is this right ??? JIm
Opinion Needed
- Thread starter Jim Baxter
- Start date
Did he purchase the OB-1 shaft for the cue form a 3rd party?? And wants you to reimburse him for it because it is for the cue he purchased from you??
Either way you are only responsible for the cue you sold him...he needs to head back over to Minnesota and send the cue back so it doesn't get held up in customs. Granted, it will be some time and trouble for him but that is part of doing business.
You are not responsible for purchasing the OB-1 from him. He should have waited until he inspected the cue he purchased from you to complete that transaction before ordering extra shaft.
If he trashes you on here then he is being unreasonable. Sometimes opinions vary on condition as we all have different standards. Refund his money and the rest is on him. Good Luck!!
Gary
Either way you are only responsible for the cue you sold him...he needs to head back over to Minnesota and send the cue back so it doesn't get held up in customs. Granted, it will be some time and trouble for him but that is part of doing business.
You are not responsible for purchasing the OB-1 from him. He should have waited until he inspected the cue he purchased from you to complete that transaction before ordering extra shaft.
If he trashes you on here then he is being unreasonable. Sometimes opinions vary on condition as we all have different standards. Refund his money and the rest is on him. Good Luck!!
Gary
Hi Jim;
If he has, in fact, already trashed you, I would withdraw my extremely generous offer to buy the 3rd party ob shaft he bought elsewhere for the cue.
The etiquette is for the buyer to send back the merchandise for a refund.
If he has trouble trusting that you will do what you say, may I suggest pointing him to your 223/100% iTrader rating.
And I suppose, if he wanted to, he could at HIS expense use a mutually agreed upon escrow service to facilitate the return/refund.
G/L with this.
Best,
Brian kc
If he has, in fact, already trashed you, I would withdraw my extremely generous offer to buy the 3rd party ob shaft he bought elsewhere for the cue.
The etiquette is for the buyer to send back the merchandise for a refund.
If he has trouble trusting that you will do what you say, may I suggest pointing him to your 223/100% iTrader rating.
And I suppose, if he wanted to, he could at HIS expense use a mutually agreed upon escrow service to facilitate the return/refund.
G/L with this.
Best,
Brian kc
We have had very good relationship on other deals and no problem, and I did not want any problem here , All I sauid was return for full refund . Jim
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In my opinion, you are the builder/manufacturer and YOU set the rules for return. I don't care if it's your best customer or a newbie. I for one would never refund the money without the cue in my possession first. I have no clue as to what complaints a repeat customer of yours might have but I would expect them to be substantial complaints to justify a return. As far as the shaft goes, I would offer to put a standard black collar on it and that would be the extent of it. If he didn't want a standard collar on it, then he could keep it....... I think what you offered as far as buying the shaft at his cost was more than fair:thumbup:
No, you were the unsatisfied buyer.....return the cue for a full refund, as Jim described. I don't believe it works both ways. Just my $0.02.
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Hi Almost everything Ryan says is true .
If I had know of Any issues with cue I would not have shipped . I'm not that stupid .
I have no $1500 or 2000 doller cues to compair it to , like Ryan says he has .
All I ask was " send it back , for refund . " I guess thats asking for to much .
I never knew he lived in Canada , say Thunder Bay in Avitar .
All I asked for on Main forum was a opinion, no names mentioned .
Thanks Jim
If I had know of Any issues with cue I would not have shipped . I'm not that stupid .
I have no $1500 or 2000 doller cues to compair it to , like Ryan says he has .
All I ask was " send it back , for refund . " I guess thats asking for to much .
I never knew he lived in Canada , say Thunder Bay in Avitar .
All I asked for on Main forum was a opinion, no names mentioned .
Thanks Jim
I'm not a cue maker but his return policy...... is his return policy. I can't call the chevy dealer tell them I don't like the new truck I bought and ask them to give me my money back and when I get it, I'll bring their truck back. It's his business not mine. I debated giving my opinion and now relize I shouldn't have. This is between you and Jim.
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Just my 2 cents worth. I don't think it matters that you live in Canada and you had to pay $225 at customs. That is no ones fault but your own Government. (I also don't think it would be too hard to go to Minn with a 2x4 case and come back with the cue saying you were just practicing or playing in a tourney. Been to Canada a few times myself. 
) I think jim offering you a refund including a shaft bought somewhere else is WAY more than generous. The only reason I can see that you wouldn't want to send the cue back and then get a refund, would be because you would think the seller would rip you off.?.?. Obviously Jim is a stand up guy or he wouldn't have the Itrader that he does and I'm sure he wouldn't rip you off the few hundred bucks and jeopardize his reputation. My suggestion is send the cue back and then get your refund or keep it and sell it elsewhere and drop the whole subject. Once again, just my 2 cents.
) I think jim offering you a refund including a shaft bought somewhere else is WAY more than generous. The only reason I can see that you wouldn't want to send the cue back and then get a refund, would be because you would think the seller would rip you off.?.?. Obviously Jim is a stand up guy or he wouldn't have the Itrader that he does and I'm sure he wouldn't rip you off the few hundred bucks and jeopardize his reputation. My suggestion is send the cue back and then get your refund or keep it and sell it elsewhere and drop the whole subject. Once again, just my 2 cents.
Just my 2 cents worth. I don't think it matters that you live in Canada and you had to pay $225 at customs. That is no ones fault but your own Government. (I also don't think it would be too hard to go to Minn with a 2x4 case and come back with the cue saying you were just practicing or playing in a tourney. Been to Canada a few times myself.
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Sorry, I can't read your lengthy post because I have all ready judged you based on your avatar.
Jim is right and you are wrong
