Nowhere did I even infer that comparison. In fact, I specifically stated that my post was solely in regard to your dumb "if it didn't involve you then you can't have a valid opinion on the matter" argument and nothing to do with RKC/Kevin. How much more clear could it be? If there was an inference to be made (there wasn't), it would have been to you, not Glen.
I never even gave my opinion on the whole Glen/Kevin saga so that was another pretty dumb comment to make on your part. For the record though, I, like everyone else, make mistakes. They usually aren't real bad though, and the resolution to them is usually really good. I will say this though, one area where I am mistake free is I never, ever, use the absolutely ridiculous "if it didn't involve you then you can't have a valid opinion on the matter" argument.
The threads only keep going because people keep trying to make excuses for that which isn't excusable. When that stops, people will stop posting, guaranteed. Who died recently, or who else might have gotten good service, etc, etc, have nothing to do with whether this customer was treated correctly initially, or with the resolution.
It was clearly a generalization, and a fairly accurate one.
Major BS. Either a flat out lie, or you just aren't very good at being introspective. We all judge people both by their mistakes, and also how well they handled them. And your credibility for judging even on the how mistakes were handled part goes to near zero when you defend one that wasn't handled well.
More BS. You already made it clear with your "if it didn't involve you it doesn't affect you..." argument that you feel that whether something affects you or not should have a bearing on how you feel about it.
I'm seeing a pattern here. You just aren't very good at thinking logically. Everybody has their weaknesses I guess.