Shipping cue back
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The first question is, why are you trying to screw the cue together TOO tightly? I would think the correct pressure would be used. Anything can get messed up if you use it out of spec. If I hit my TV TOO hard it will crack, but do it just right, and it's called "cleaning".
When I had an issue with a new cue I got from a big maker, I payed the cost to ship it to them, but I also never asked if they would pay for it, they said send it back, I did.
When I had an issue with a new cue I got from a big maker, I payed the cost to ship it to them, but I also never asked if they would pay for it, they said send it back, I did.
New cue from a cuemaker? Not used?
I would think 'screwed on normally' and 'screwed on tightly' would have pretty much the exact same results, no part of the cue should move or 'give'. If something does, either you're hercules and pulled something loose, or it's poorly constructed and the part was already a little loose.
IMO if the cue has any roll or warp, the seller pays 100% of the cost of fixing it. He should not have let it leave the building with a flaw that might affect how you play.
But obviously that doesn't apply if you manhandled the cue and somehow warped it yourself.
I wouldn't return for truly minor blemishes but that's just me.
I would think 'screwed on normally' and 'screwed on tightly' would have pretty much the exact same results, no part of the cue should move or 'give'. If something does, either you're hercules and pulled something loose, or it's poorly constructed and the part was already a little loose.
IMO if the cue has any roll or warp, the seller pays 100% of the cost of fixing it. He should not have let it leave the building with a flaw that might affect how you play.
But obviously that doesn't apply if you manhandled the cue and somehow warped it yourself.
I wouldn't return for truly minor blemishes but that's just me.
minor problem such as rolls in cue when screwed on too tightly etc
Sorry my first impression is buyer remorse.
You dont have to destroy the cue or make somthing wrong with it to return it.
I dont know what overly tight means, but it doesnt do you any good saying it,
MMike
Sorry my first impression is buyer remorse.
You dont have to destroy the cue or make somthing wrong with it to return it.
I dont know what overly tight means, but it doesnt do you any good saying it,
MMike
Everyone else pays to ship things back, why not you?
As far as the roll when screwed together too tightly, let the cue stay out in the new environment for a week or so and check it then. It may just have to acclimate itself to the new environment.
As far as the roll when screwed together too tightly, let the cue stay out in the new environment for a week or so and check it then. It may just have to acclimate itself to the new environment.
There just isn't enough information here. Is this a cheap J&J, Kaiser, McDermott cue from Ebay? Did the cue cost over $50? Most new cues do not roll perfect and a lot of decal cues or cheap production cues have minor blemishes.
If you say what kind of cue it is, how much you paid, and who you bought it from...then I could guess what to do.
And if it is a cheap hand made custom cue from the Philippines, then you should never expect a perfect cue.
I will always pay to ship something back unless it is out of the country....
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Yes it is out of my country. The cue cost me close to 1k usd and he is quite reputable. The roll is there the moment I received and its only there when I screwed it a little tighter. If I dont, it rolls fine just that the cue will slowly unscrew itself.. and this isn't the only issue. I'm supposed t pay the shipping back t him and from him to.me again which will cost me around 130usd. These a in my opinion are money I shouldn't be spending. However seems like I have no choice. Treat it as a lesson learnt.
I would ask for some money back and be done with it...maybe.:wink:
Guess it depends how bad it is.
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Not happening. Cue maker says country do tax on items coming in so that's the best he is able to do. Which is paying the tax and fixing the flaws for free but.i still swallow the shipping. Guess I'll just take it as a lesson learnt. In this situation now the cue maker has a bigger say because I really need it fixed.
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Yes this is a brand new cue I custom made from scratch. To date it is just 2 weeks old and those problems were found out two weeks ago. The day after I received.
If this cue is coming form a different climate, the roll may just happen again when it gets sent back. It's actually part of the reason I did not get a cue I really liked from a maker in the Philipines, I was afraid the climate change would move the wood too much.
It customary to pay to ship things back in many instances such as ebay returns, returns on this forum, etc. Its just a cost of doing business.
Some cue makers/sellers go out of their way to reimburse your costs, others don't.
Anything can happen in shipping, especially overseas where the cue is going to see massive changes in temperature and air pressure. Its possible that the cue joint (or any other aspect of the cue) moved in shipping. The cuemaker isn't going to charge you to make any adjustments, so to me shipping is a small price to pay to get things right.
Some cue makers/sellers go out of their way to reimburse your costs, others don't.
Anything can happen in shipping, especially overseas where the cue is going to see massive changes in temperature and air pressure. Its possible that the cue joint (or any other aspect of the cue) moved in shipping. The cuemaker isn't going to charge you to make any adjustments, so to me shipping is a small price to pay to get things right.
Good points!
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It will really be quite unfortunate because the shipping took just two days. I have decided to send the cue back and move on. I just fear that when its back t me I may find fault in it again.
Find another way to ship it. By sea? Then freight by land. It'll take longer but it might be safer if you're worried.
Find out how much it would cost to have fixed. Sounds like it may be a facing problem. Contact cue maker and see what he says. Maybe even get a reputable cuemaker on your side of the pond fix it. As long as it isn't a lot of cash, I would say just get the seller to reimburse you some money and get the work done yourself. If it is a pricy fix, I would return the cue to the seller and be out a little on shipping.
Well hopefully you paid with a credit card and can do a charge back in case the cue gets lost when shipped back. Customs and shipping to another country is tricky sometimes. Especially if the seller doesn't really want the cue back. :sorry:
LOL...and the wood moving and glue moving in two days...I wouldn't believe that. Sounds like an old ebay scam bullcrap excuse from a scam artist.