Shipping to Asia

Any business excluding Asia (and the rest of the world) as a policy decision is foolish in the extreme. Rather a large market to exploit, and one that is enriching itself on a daily basis...

As stated, set a net cost, with the buyer being responsible for shipping, insurance and customs' charges, with money transfer only. Put the risk onto the seller.
 
I always get my items as long its tracked all the way. I also request shipping with tracking number provided. Unless the shipping is more expensive than the item I'm purchasing, usually I'll just go ahead with it.

Purchased from Jim 2 sets of custom joint protectors 2 times, no issues so far and Jim did explain to me the shipping charges would rather high and etc.

It would be rather sad for the people living in Asia if Jim doesn't wanna ship to Asia. Do reconsider Jim. And yes, I'm from Singapore too.
 
A bit worried about this... as I intend to buy a new cue in the next few days... Jim - can you provide any more info about which service you were using? I assume no tracking or insurance, otherwise it doesn't make any sense...

I hope other sellers aren't put off shipping to Asia - really it seems to me to be about communication - all costs and liabilty for lost/damaged packages needs to be discussed upfront before a deal is struck...

Cheers

Bob
 
Shipping to Asia ain't n issue to anybody... I've had shipped to me more than 300 high value cues... I ship out high value cases too... Never a problem if you use a proper shipping agent! This thread is ridiculous ...
 
There are about 45 countries in Asia. I'm sure each country has a different customs or shipping policy. Which country, Jim?
 
have had parsals lost to China , PI , Indonesia , Tialand , and Japan . I use USPO , and the tracking don't work after it leaves US soil .

I realize there are a lot of Fine People in Asia , but I will not be held responsible for the screw up of the Postal workers .

Its very easy to say , I didn't get my stuff , Make me more . I have done this to many times . The packages are never returned , and the buyers say they never get them , I just cant continure to re make so many things . I feel some are receiving there stuff and going to Paypal and getting there money back also .

If the stuff is not delivered and it Never get returned , Where does it go ???

I have a $600. cue to send to Baijing , and it frightens me to think about it not getting there .

I have gone to the P.O. with the tracking info , they say it went to Los Angeles and left there on this date , and we cant help you any farther . Frustrating .
 
Even if you put the onus on the buyer to accept the possible loss, there is nothing stopping them from starting a Pay Pal Dispute regardless of whether they received or didn't receive the merchandise.

So there is zero you can really do to protect yourself other than having a no shipping policy.

The one time I got messed up, I was told that the item had not even left Canada yet, which was after one month, and then the item shows up at the persons place of business
the next day. But, there was a certain amount of shadiness going on so I wouldn't put the blame on the Chinese Postal outlet 100%.

All I had to go by was what I was told in an email.

Its an Unfortunate Cookie Jim but can't blame you. I just do repairs but know how much work (time) and supplies go into JPs, let alone a cue.

You can't be having your money ripped out of your Pay Pal account and then face the prospect of re doing the items just because you want to have good customer service.

Have to draw the line somewhere. Its mistakes like these that can turn a pleasant business into a head ache where you don't want to see your lathes any longer.

I have one job that I am obligated to finish even tho I got lied to over the deal and after that, no more favors from my shop. This season coming up, I am going to be very selective over who I do repairs for.

More fun ice fishing than sitting on repairs that I won't get paid for.
 
Jim Baxter said:
I don't think I have ever had a problem with Canada , everything has worked pretty good .

I have had a lot of shipments go threw to Asia , but when they don't , it hits pretty hard , Paypal gives them there money back or I make the new sets , Nobody ever hears what happened to the original stuff . What if it was a $600. cue . Just make another ????? I don't think so . Jim
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Are any of these shipments insured?

J
 
I am going to continue to sell and ship to Asia , But I will ONLY USE USPO GLOBAL EXPRESS WITH INSURANCE , and the Buyer pays all shipping cost above the normal j/p cost .

I just quote shipping to Singapore , $30. for a set of j/ps . That include insurance of $100.
 
shinobi said:
This is not complicated. It's possible to ask the post office or shipping company in advance if the place you are shipping to does offer full door-to-door tracking and insurance, or not.

If they offer it, buy the insurance and include it in the cost. If the package goes missing, insurance claim.

If not, either the buyer has to accept risk and responsibility for it being shipped without tracking and insurance, or just don't ship it.

It's either insurable or it isn't. Someone can take the risk or not. It won't be me...

As for shipping to and from Canada, it's very easily traceable and insurable, so no risk there. I've had to do a couple insurance claims in my day and I kept receipts so I got the cash. No big deal.
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just again what he said. Great, nothing to add.

I buy pretty often from US and Asia too, had few parcels lost on the way. It's all about selecting a proper shipping rate, in your case Jim that would be one with full tracking. And I doubt there is any need in restricting shipping methods to Express only, those prices are prohibitive and you just cut the demand IMO.
Delivery depends on how good and responsible local mail of a destination country. In Russia it is not outstanding, therefore there are several intermediaries which offer delivery at different rates, some better, some worse, depends on weight, time, value, etc.
Of course all these might be too tiresome for a seller to study and keep in mind.
 
One thing that has often confused me is, how do some big sellers on eBay (like Nielsen Billiards) offer Worldwide Shipping? (which obviously includes places without Paypal Verified/Confirmed addresses and lack of tracking)

Of course, there is such a thing as "eBay Seller Protection" but if you google about it you can find many stories of sellers complaining about getting ripped off without recourse. The only thing I can think of is, perhaps when you get big enough, eBay/Paypal gives you better treatment, officially or unofficially.

Anyone know for certain?
 
shinobi said:
One thing that has often confused me is, how do some big sellers on eBay (like Nielsen Billiards) offer Worldwide Shipping? (which obviously includes places without Paypal Verified/Confirmed addresses and lack of tracking)

Of course, there is such a thing as "eBay Seller Protection" but if you google about it you can find many stories of sellers complaining about getting ripped off without recourse. The only thing I can think of is, perhaps when you get big enough, eBay/Paypal gives you better treatment, officially or unofficially.

Anyone know for certain?
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Imo....big box sellers like them are in a much better position to afford to replace a lost shipment every now and them. Their huge volume of sales more than covers the risk. Plus, so much of their product they are into for such a low cost (wholesale).

Sellers on here, mostly private individuals, are doing miniscule sales volume compared to those guys. So, a lost shipment and then having to haggle and spend a lot of time dealing with the insurance company to try to recover loss...we'll, it's easy to see why some feel it's just not worth it.
 
shinobi said:
One thing that has often confused me is, how do some big sellers on eBay (like Nielsen Billiards) offer Worldwide Shipping? (which obviously includes places without Paypal Verified/Confirmed addresses and lack of tracking)

Of course, there is such a thing as "eBay Seller Protection" but if you google about it you can find many stories of sellers complaining about getting ripped off without recourse. The only thing I can think of is, perhaps when you get big enough, eBay/Paypal gives you better treatment, officially or unofficially.

Anyone know for certain?
Click to expand...

I have purchased items from Nielsen Billiards before and they shipped via USPS.

My address in Singapore is verified in Paypal though, so I am not sure if they ship to places without Paypal verified addresses.
 
Jim Baxter said:
I am going to continue to sell and ship to Asia , But I will ONLY USE USPO GLOBAL EXPRESS WITH INSURANCE , and the Buyer pays all shipping cost above the normal j/p cost .

I just quote shipping to Singapore , $30. for a set of j/ps . That include insurance of $100.
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Do correct me if I'm wrong, so next time a basic custom joint protector from would cost USD30 or USD130? :confused:
 
Jim, if you have problems shipping to China just tell the guys to wait 3-4weeks. We've dealt several times before and everything always shows up however the longest one took 4 weeks. The best way is still USPS International Express, it's got tracking and its a good way to send. Takes 4-10 days to get to China.
 
cueaddicts said:
Imo....big box sellers like them are in a much better position to afford to replace a lost shipment every now and them. Their huge volume of sales more than covers the risk. Plus, so much of their product they are into for such a low cost (wholesale).
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I don't buy for a minute that big sellers are in a position to eat lost shipments without any chance of compensation. No business would accept that. And on the Internet, if there was a way buyers could exploit them, the fraud would be endless.

Clearly, if people like Nielsen Billiards are offering worldwide shipping on eBay, they are able to do so in a way that protects them against fraud.

I spent some time reading the FAQs and Terms & Conditions on the Paypal site today. It's not as crystal clear as it could be, but they do reiterate that you need to ship it to the address Paypal provides with the payment and you need a shipment which can be tracked and proven.
 
I am shipping the $600. cue to Beijing today , Global express , with $600. insurance . Pray for me . JIm
 
Jim Baxter said:
I am shipping the $600. cue to Beijing today , Global express , with $600. insurance . Pray for me . JIm
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Hey bud, as long as there is a tracking number, then no need to worry, i shipped cues worldwide and up to now, never had an issue of losing a shipment..i always use FEDEX..a little bit pricey but worth a lot for both parties..When it comes to shipping to Asia, from States, in my experience here in my country, if its via USPS, it will take 3 to 4 weeks to show, it may have a delay but it will surely show. I am more worried on custom tax than losing.
 
shinobi said:
I don't buy for a minute that big sellers are in a position to eat lost shipments without any chance of compensation. No business would accept that. And on the Internet, if there was a way buyers could exploit them, the fraud would be endless.

Clearly, if people like Nielsen Billiards are offering worldwide shipping on eBay, they are able to do so in a way that protects them against fraud.

I spent some time reading the FAQs and Terms & Conditions on the Paypal site today. It's not as crystal clear as it could be, but they do reiterate that you need to ship it to the address Paypal provides with the payment and you need a shipment which can be tracked and proven.
Click to expand...

Smart business man figures out how to ship properly while limiting his exposure.

For instance, something small like JPs, USPS offers various 1st class mailing options (including registered mail and tracking option) for around $10. I have something in the mail shipped in this manner. I've even had many small size, expensive items shipped to me this way. And for Singapore (in my experience), it comes very fast ... takes maybe 2 or 3 days more than Express Mail. I now buy shit load of stuff on eBay and anything small coming from US via 1st class mail gets here in a week or so.

For more bigger size or expensive item (e.g. cues) the only way to ship it is via USPS Global Express which if I recall is trackable to destination (may be destination country dependent).

Knock on wood but for all my domestic and int'l shipping through USPS, I've only had one issue (domestically within USA). In this case the cue was damaged by something puncturing the triangle case ... lesson learned for me as I now would ship cues in a protective tube inside a triangle case.
 
The parcel that is missing now , is a small Priority box , with tracking , and nobody can tell me where it is , I shipped it July 21 or 22 , The P.O. says they have no control , after it leaves the U.S. , Tracking does nothing for me . Jim
 
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