I had dealings with Jim, and whatever happend and if I had a problem Jim took care of any issue that I will say. I know some in this thread that post and I can see thier point.But I can say this if I did have a issue , HE DID TAKE CARE OF ME ,,and he did make up for anything if it took him a little longer to get something done But it was done right , certainly no hack work . Like I was told I was given another cue from him after I didnt want the way the first veneers came out, and all it was , was I had two long and two short points,and I wanted a basic 4 point 4 veneer which was partly my fault because talking on the phone in the middle of the night with 3 hour time difference ordering a cue in the early morning hours or late here. So when the cue was recieved when he said it would be at the 2011 SBE ,,I seen the cue but it wasnt the way I wanted it. But I was gonna take it because like I said I ordered it in middle of the night cause I couldnt sleep cause I have probelms sleeping and Jim the cue Builder was busting his a$$ from working all day and night like he does. But anyhow back to the subject. He didnt say oh well heres your cue..he said what is there a problem ? And I told him about the veneers. Well he was so worried about me being happy he built me another cue..WE ended up going a different way and I left it up to him,,,he built a southwest style..and sent it to me,,I had no idea what was comeing...well after it was done it was sent to me and he told me if I didnt like it send it back or play with it for a while and see what I thought...It played great but it wasnt what I pictured when I ordered my first cue and I really wanted a cue like the first cue. So I called him up and was gonna get a cue made like the first cue but to every way I wanted it. Well he gave me no issues..or acted unproffesional in any way. He said dont worry bout it send me the cue and write down all you want this time and I will build you exactly the way you want it. And he did I had to go on a wait list till he caught up on orders,,but he made that 3rd cue to the exact what I wanted it. Not to mention he threw in extra's on the cue also and never charged me a dime more. I even hung out with Jim and friends out in Vegas Nationals last year besides the SBE last year and he is one of the best guys you ever wanted to meet inperson. The thing about Jim that will forever stick in my head and that I know, is you give him respect and he will respect you. I ordered alot of custom cues and if that happends and even if it aint the customers fault ,,you eat it,,they send it to you and thats what you got. Jims the one that insisted to me on building me what exactly I wanted, but the only thing wrong with Jim is he is busy. And if anyone plays with his cues and isnt already hooked on anything else will make it thier main player because his cues are players, and with the bowling alley shafts I think they play great , I never had a problem I didnt yell or blame Jim for anything that he didnt fix on his own He wanted me 100% happy....Im sure if hes is done right he will do right by anyone else.This is why this is still going on . I hope this soon comes to a emd for both parties......>>ED
He immediately was bothered...stating repeatedly that you should NEVER be able to feel the rings...Especially on a brand new cue! He wanted me to send it back immediately but I refused stating I did not have anything else to play with...his solution?? He built me a brand new player cue for me to use while he refinished the ringwork...and you guessed it, NO CHARGES!!! IMHO you cant go wrong in dealing with Jim...if you are honest with him and not an AZ Hole you will be more than pleased!!!
