so much for the custom cue.....

Don't recognize the Logo but here's a "Good" production cue. All dimensions to .00005, at least for the first 5 minutes. Every cue takes at least 30 minutes to make.

http://www.youtube.com/watch?v=adUbpn7WZYA

WARRNING!!
All you custom guys please don't watch. It may give you nightmares.
 
Every cuemaker on my site stands behing their workmanship 100% as long as you (original owner) own the cue. Naturally, any abuse of the cue (like using the butt for a crow bar, leaving it in a hot car, out in the snow, etc.) is not covered. I can't think of one decent cuemaker I know who doesn't warrantee his workmanship.

Martin


D-Rock said:
I have diligently saved my money to buy a nice custom cue from a cuemaker. I will no longer go this route. I'm spending my money on a cue with a warranty. I have not found a cuemaker that will build me a cue and guarantee it for life. You want me to drop 1500 bucks on a cue and won't stand behind it?, I don't think so. I'll go buy a 300 dollar lucasi and if it warps in 5 years guess what, they will fix or replace it. When cuemakers stand behind their product i will buy, until then....................
Click to expand...
 
Destrukkt said:
Lucasi stands behind WARPAGE for lifetime, not just "defects"
Click to expand...

I don't know what all of the manufactured cues who have long guarantees consist of but many have very stringent policies to be followed before the guarantee qualifies. I've read that McDermott only guarantees if you are the original purchaser, must buy from a certified dealer, and must be registered within a week or so after purchase with a purchase receipt and some other parameters. They also have high shipping and handling fees and just because you believe your cue is warped or damaged does not mean that they feel the same way. I've never seen a Lucasi that never had the metal rings protruding above the finish after just a few weeks of use but I'd like to see you get that repaired for free. I've seen many warped shafts on cues and the builders said that although they weren't perfect they were in specs. so they considered them straight.

Dick
 
Destrukkt said:
Or he can get a cuetec that is 90% wood and will never warp.

OR he can get a Lucasi and if it does ever warp he will only have to spend $10 to get a new one (shipping), not just once but for his lifetime. Lifetime warranty against warping seems significant. Same with cuetec's guarantee against warping due to their outer fiberglass shell
Click to expand...

Try looking around sometime and do make some of your own observations instead of just relying on others hype or advertisements. I've worked on hundreds of Cuetecs over the years and I have never once found one who's shaft was perfectly straight. They are all somewhat warped straight from the factory and then you have to use a glove with them or you have a hard time stroking. You'r the type of person that I've always liked to play, so concerned about saving a nickel that they use poor performing, inferior equipment that hinders their game and potential.

Dick
 
Well it's all in what the original poster wants, If he wants a cue that just has a warranty , and just wants something to pocket balls with the lucasi will serve him fine. But if your looking for something with craftsmanship and balance and playability. And not to mention hold or go up in value thats were you buy a custom. As long as you take care of yout cue it will take care of you. It's wood somethings are going to happen thats were the builder and the repaiman comes in. You can always get a new shaft or the cue refinished to new. I personally do nothing but custom anymore because it is what I want. But to each his own, if he wants a warranty he will buy a production cue. HAPPY SHOPPING !!!:grin: <<ED
 
D-Rock said:
I have diligently saved my money to buy a nice custom cue from a cuemaker. I will no longer go this route. I'm spending my money on a cue with a warranty. I have not found a cuemaker that will build me a cue and guarantee it for life. You want me to drop 1500 bucks on a cue and won't stand behind it?, I don't think so. I'll go buy a 300 dollar lucasi and if it warps in 5 years guess what, they will fix or replace it. When cuemakers stand behind their product i will buy, until then....................
Click to expand...

I got two letters for you.

D

P
 
D-Rock said:
I have diligently saved my money to buy a nice custom cue from a cuemaker.

I have not found a cuemaker that will build me a cue and guarantee it for life. When cuemakers stand behind their product i will buy, until then....................
Click to expand...

I have a question for you:
Should a cuemaker guarantee his product against abuse?
Against misuse because the buyer hasn't learned proper cue care?

If you want a cue that is guaranteed for life and you are saying that you are willing to spend a lot for this, even though you will have to save for a long time...then I respect your view. You are only seeking a cuemaker who puts as much confidence in his cue as he demands in cost from you.

Your complaint, if I understand your post correctly, is that none of the high dollar cues have lifetime replacement warranties but less costly production cues do offer these guarantees.

If a production company buys cheap cues that are made overseas, they can afford to replace those that warp or fail. If a production company sacrefices playability to use materials that never warp, they can nearly eliminate claims and offer an impressive warranty. If a company sacrefices beauty by substituting plastic for ivory, decals for points, durability for collectability, they can offer all kinds of warranty promises!
Show me a really ugly woman and I'll guarantee you fidelity in your relationship! (OK that was an ill conceived remark)

The fact here is that custom cues are labor intensive and use costly components that give you better playability, beauty and value on the second-hand market.

If a custom cue is unconditionally guaranteed for life, and some buyer leaves it in their trunk for a year, it will warp and the cuemaker will have to shell out thousands in time and materials to repair replace the cue. This does not mean the cue was not top quality...it means it was specialized for playability and beauty. Not to withstand heat and humidity change.

My first cues warped...all of them...because I was a moron who sanded the shafts every time my hands got sticky. I would open the wood grain and eventually, the shafts would warp and show taper rolls from my sanding. None of these defects are the cuemaker's fault. None of these things are controlled by the cuemaker. Why should he warranty them?

Learn how to care for your cue. Learn how to store your cue. When you know what to do, warpage is no longer an issue with a good custom cue. As far as workmanship, many cuemakers DO warranty their work for life. They just don't warranty their product against the actions of morons...

Custom cuemakers tend to have the class not to say it that way. But if the end user lacks the respect of a product to care for it properly, it is probably best that they lose their entire investment, or get pushed toward the production cues and their promises.
 
That's it.... I'm getting rid of all of my custom cues and getting one that will ALWAYS be protected under warranty.... Even the custom cues I've had for years that are still completely straight and have even appreciated in value!!
 
I have started replies to this thread several times, and I keep stopping myself. It has all pretty much been said. Some people have no frick'in clue.

OP, go buy a walmart cue.

Kelly
 
SK Custom Cues said:
I got two letters for you.

D

P
Click to expand...

Double Penetration? Oh you meant Dale Perry....LMAO!!!!!!!!!!!!


seriously tho everyone is right here, and the comments you made d-rock were the fastest way to never get a custom cue maker to make you a cue. If you only understood the man hours that were put into a 1,500$$ cue and realized that your actually getting a cue for 1500 that probably should have cost twice that b/c cue makers are very underpaid as far as time goes...you really stuck your foot in your mouth bro. Instead of ripping every great cuemaker you could have just got on here and asked us nicely whats up with warranty issues, and you would have been happy and not looked so foolish.

Don't make yourself look bad by typing b/f you think partner,
Grey Ghost
 
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Ross, now you're thinkin', pal. Send me that troublesome, unwarranted, Haley in your avatar asap. I'll send you a dozen high end Cuetec cues that you can use & abuse with unfettered, & even uneducated, lack of concern, knowing that you have many in reserve as you send those needing warranty work across the globe at shipping costs that exceed their value.
I'll even have one altered with the historically correct Hoppe ring param's for you. Decal, of course.
 
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D-Rock said:
I have diligently saved my money to buy a nice custom cue from a cuemaker. I will no longer go this route. I'm spending my money on a cue with a warranty. I have not found a cuemaker that will build me a cue and guarantee it for life. You want me to drop 1500 bucks on a cue and won't stand behind it?, I don't think so. I'll go buy a 300 dollar lucasi and if it warps in 5 years guess what, they will fix or replace it. When cuemakers stand behind their product i will buy, until then....................
Click to expand...

Gentlemen.

PLEASE quit feeding this TROLL.

As a cuemaker I can guarentee one thing - this guy never had the
slightest intention of spending $1500 on a cue.

Dale<who knows one when he sees one>
 
I'm confused. If you buy a production piece of crap, why would you want it to last forever?

There was a time when I was quite young and drove a Jaguar E-Type. I had an older - and very irritating - relative who was constantly remarking how little it cost to maintain his Volkswagen and how expensive the Jag was. The poor fool never understood. (He's now dead and I'm not - I WIN!)
 
pdcue said:
Gentlemen.

PLEASE quit feeding this TROLL.

As a cuemaker I can guarentee one thing - this guy never had the
slightest intention of spending $1500 on a cue.

Dale<who knows one when he sees one>
Click to expand...

So as a cuemaker you can guarentee i never intended to buy a custom cue huh? Why don't you go back through some posts where i was looking for Information on a material i wanted for points? Its ok though, i'm sure you stayed at a holiday in express last night so you must know everything.

on another note. I do take care of my cues, there stored in a hard case right here next to my computer.....or should make a special cabinate thats maintains the perfect temperture and humidity levels and never take it out to play with it????

I'm sorry I pissed off so many people with my thread, I guess my expectations are just too damn high expecting someone to actually stand behind their work.

silly me

Oh, and too the person who compared it to buying a vehicle with a lifetime warranty. A vehicle is made of parts that wear out. And btw, my dodge has a lifetime powertrain warranty on it.
 
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1pRoscoe said:
That's it.... I'm getting rid of all of my custom cues ....
Click to expand...

mdavis can have the Haley, I'll gladly take the Searing. You still in Suite 100 etc... ? I'll ship out a cutech ASAP ... or would you prefer a nice Canadian made Dufferin Phantom sneaky pete :grin:

Dave <-- a very nice eh-hole
 
"There stored"

They are stored
They're stored.
Anyway, I'm happy that them there Cuetecs are stored.
 
D-Rock said:
...or should make a special cabinate thats maintains the perfect temperture and humidity levels ...
Click to expand...

A cuemidor :grin-square:

Dave <-- full of good ideas ... and other things too :o
 
D-Rock said:
So as a cuemaker you can guarentee i never intended to buy a custom cue huh? Why don't you go back through some posts where i was looking for Information on a material i wanted for points? Its ok though, i'm sure you stayed at a holiday in express last night so you must know everything.

on another note. I do take care of my cues, there stored in a hard case right here next to my computer.....or should make a special cabinate thats maintains the perfect temperture and humidity levels and never take it out to play with it????

I'm sorry I pissed off so many people with my thread, I guess my expectations are just too damn high expecting someone to actually stand behind their work.
silly me

Oh, and too the person who compared it to buying a vehicle with a lifetime warranty. A vehicle is made of parts that wear out. And btw, my dodge has a lifetime powertrain warranty on it.
Click to expand...

The problem is standing behind their work, and asking for a lifetime unconditional guarantee are two very different things. You may take care of your cue, but the cuemaker doesn't know that. To him, you just sound like a customer with an unreasonable demand. If a cuemakers policy is to unconditionally guarantee a cue for life, he will be burned with every idiot who slammed his cue on the table, slammed it on the floor, left it in a freezing or hot trunk overnight, used it as a weapon, etc. I have seen all of these. Your expectations are not too high, they are unreasonable. Drain the oil from your Dodge, and drive it around town without any oil until it burns up and see how much work on the power train you get done for free.

If someone telling you they will guarantee a cue for life is your requirement for buying a pool cue, then by all means go buy a lucasi, or whatever you think is worth having that someone will guarantee. But the bottom line is you are asking for something that a reasonable customer does not require, so the problem is not with the cuemakers, it is with you. Given that, coming on the cuemaker forum just to bash cuemakers is unwarranted and very telling of you.

Your attitude really tells everyone you have no idea what a custom cue maker goes through. Every decent cuemaker stands behind his work. The tens of thousands of dollars they have invested in their equipment, the money they have spent on woods and materials, the money they have thrown away while searching for suppliers, the money they spend on R&D, the hours they spend trying to perfect every step and technique they know how to do when making a cue, they time they spend with possible customers answering questions and going over designs only to try and be talked down on the price and the sale might not even happen, and you honestly believe when they build a cue after all of that they are not going to stand behind it? You need a reality check real bad dude. If you want a cue made in Asia by hands who really don't care what they are making, they just need a job and are probably lucky to have that one, and that is all you can afford, then have at it. A one man shop custom cue builder cannot and will not compete with Lucasi. Because you think he should over a stated warranty policy is based in ignorance, and everybody participating in the thread knows that but you.

If you want to accept a certain amount of responsibility for care of a custom cue, and you want it built by a cue maker who loves what he does and pours himself into his work, wants to make a reasonable customer happy, and wants his cues to be known as quality custom cues, then buy a cue from a reputable custom cue builder. If you don't want that, then shut up and buy a lucasi already.

Kelly
 
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