I really don't enjoy writing this. But i have a cue on order from Lee.
The cue was supposed to be finished last september...
In march 2013 i sendt him an email asking about the status of my order.
I got a short reply that he was a little behind, no apologies or eta. On my cue.
The cue is paid in full, so i feel that Lee could be better at comunicating delays and maybe he's medical situation.
Customer service is everything and when i pay $600 i expect that at the very least the cuemaker to comunicate to me delayes or other problems that might arise...
I totally agree. And its also very annoying to see how many people who put in orders years after me have received cues. But it seems like deposits and advanced payments were poorly managed. In this situation I doubt there will be a way to get our money back. If you do get in touch with him, I would try and negotiate anything you can get to mitigate your loss.