This is why you use bubble wrap people!

[ridewiththewind]

I work for FedEx in the Ground division. I worked in the QA department (damages and claims) for a couple of years. Based on the info of interior packaging, no claim would be paid due to inproper packaging methods. Also, based on the looks of the damage to the cue, I would venture to guess that the cue was damaged prior to shipment. I have never seen paper do that type of deep scratching...ever. I would however be worried that the inadequate packing would have caused some warpage...considering the temp changes from sitting in a terminal or trailer.
We have had some incidences where the eBay shipper refused to deal with the damaged package at all, in which case, it was possible for the recipient to file a claim with the company on his own, seeing as they actually paid for the declared value. Please bear in mind that the USPS usually is the only shipper to actually offer insurance. FedEx and UPS and DHL don't offer insurance, but rather a declared value. They decide how much of the claim they wish to pay based on that info. Always contact the carrier's customer service and make an appeal as to a damage claim, they will often choose to keep the customer happy and pay the claim. Trust me, I have seen some claims paid on items that were packed pretty darn bad, or with no packing material at all. You need to forward the pics from the auction as well as your own pics to the carrier, this will often help expedite claim payment.
I hope some of this info helps. If you have any further questions please feel free to PM me.

Lisa

PS...I NEVER ship anything of intrinsic value Ground. The idea is to keep it in the 'system' as little as possible. I suck it up and pay the higher Overnight charges just avoid possible damages due to exposure to fluctuating temperatures and relative humidity, or worse yet, theft. Not to mention careless package handlers and drivers at the terminals.

 

[cuejoey]

I work for FedEx in the Ground division. I worked in the QA department (damages and claims) for a couple of years. Based on the info of interior packaging, no claim would be paid due to inproper packaging methods. Also, based on the looks of the damage to the cue, I would venture to guess that the cue was damaged prior to shipment. I have never seen paper do that type of deep scratching...ever. I would however be worried that the inadequate packing would have caused some warpage...considering the temp changes from sitting in a terminal or trailer.
We have had some incidences where the eBay shipper refused to deal with the damaged package at all, in which case, it was possible for the recipient to file a claim with the company on his own, seeing as they actually paid for the declared value. Please bear in mind that the USPS usually is the only shipper to actually offer insurance. FedEx and UPS and DHL don't offer insurance, but rather a declared value. They decide how much of the claim they wish to pay based on that info. Always contact the carrier's customer service and make an appeal as to a damage claim, they will often choose to keep the customer happy and pay the claim. Trust me, I have seen some claims paid on items that were packed pretty darn bad, or with no packing material at all. You need to forward the pics from the auction as well as your own pics to the carrier, this will often help expedite claim payment.
I hope some of this info helps. If you have any further questions please feel free to PM me.

Lisa

PS...I NEVER ship anything of intrinsic value Ground. The idea is to keep it in the 'system' as little as possible. I suck it up and pay the higher Overnight charges just avoid possible damages due to exposure to fluctuating temperatures and relative humidity, or worse yet, theft. Not to mention careless package handlers and drivers at the terminals.

if a box does not have Any damage to it when received how can a shipper be responsible for inside damge to a cue? also paper does Not scratch like that...woodworkers in the 1800's and a very limited few now use newspaper to fine/final sand a wood project..one would have to sand it very hard across the grain for any noticle minute scratches...the scratches were in the cue from the seller..let's not blame others (the shipper) for this item...whenever i buy an item of high valve i pay extra for next day air...that way it won't be sitting in some truck or terminal any longer than needed.........

 

[JIMMY L]

Keep the cue

I would say that this cue was like that and they didn't let you know. If you have it refinished I would only go with Schon for the extra cash it will pay off when you sell it. I'm a big Schon fan and would only bid on this cue if it were refinished from Schon. Good luck

 

[buddha162]

Shorty,

Maybe you should PM Brickman and ask him for a legal review of the situation?

Brutal.

-Roger

 

[ridewiththewind]

if a box does not have Any damage to it when received how can a shipper be responsible for inside damge to a cue? also paper does Not scratch like that...woodworkers in the 1800's and a very limited few now use newspaper to fine/final sand a wood project..one would have to sand it very hard across the grain for any noticle minute scratches...the scratches were in the cue from the seller..let's not blame others (the shipper) for this item...whenever i buy an item of high valve i pay extra for next day air...that way it won't be sitting in some truck or terminal any longer than needed.........

Okay, let's get this clear. The shipper is the person actually shipping the cue. The shipping company used is referred to as the carrier. I never said the carrier was responsible for the damage. However, with that being said, I have seen claims paid on damaged items when no visible damage was apparent to the shipping container/box/tube. It is the difference between visibly damaged and concealed damage. And yes, I have seen claims paid when, upon inspection, we did not feel it was the carrier's fault.
As to the rest...I do believe that I did mention in my previous post. I was simply explaining how it works from the carriers' point of view. And I do believe I did state that I did not feel, with my experience in this field, that the carrier was responsible for the damages, but in fact the damage existed prior to the cue being shipped.

Lisa

 

[dooziexx]

Shorty,
This is what I would do. Forget paypal.. Call your credit card company and tell them you want to dispute that charge from paypal.. Tell them you bought goods online and the product is not what was describe. Also indicate that the seller would not give you a refund. What happens next is your credit card company will get the funds back from paypal and paypal will get the funds back from the seller.....Credit card companies now have ZERO tolerance for fraud and this I believe falls in line with that.. Give it a try.. worst they can say is no.... I got this info from my credit card company sometime ago.. Hope this helps.
-Erik

 

[JimBo]

Shorty,
This is what I would do. Forget paypal.. Call your credit card company and tell them you want to dispute that charge from paypal.. Tell them you bought goods online and the product is not what was describe. Also indicate that the seller would not give you a refund. What happens next is your credit card company will get the funds back from paypal and paypal will get the funds back from the seller.....Credit card companies now have ZERO tolerance for fraud and this I believe falls in line with that.. Give it a try.. worst they can say is no.... I got this info from my credit card company sometime ago.. Hope this helps.
-Erik

Where I believe this will work I think it's dishonest and wrong and part of the reason we have to pay so much for credit card bills. There is nothing about this cue that was misrepresented, shorty bought a used cue and got what he paid for, not asking the condition is his misstake and he should not be rewarded for his F&%$ up. The seller made no mention of the scratches and maybe he did so on purpose, but he didn't lie about it. Shorty is to to this and is still working on the learning curve, chalk this one up to experience and move on there really isn't anything wrong with the cue and if he resales it the same way he bought it he may not even take a loss.

Jim

 

[cueaddicts]

Shorty,

Maybe you should PM Brickman and ask him for a legal review of the situation?

Now that's one of the funniest posts I've read in a while......

 

[Jeff]

There is nothing about this cue that was misrepresented, shorty bought a used cue and got what he paid for, not asking the condition is his misstake and he should not be rewarded for his F&%$ up.

Jim

But isn't it fraud to "withhold" or not "disclose" information that may impact the use or resell value of an item.

 

[jjinfla]

Well Shorty I was going to ask you if you tried the cue before you noticed the scratches and maybe you had one of those cue extenders and that scratched the cue but then I checked the photos on Ebay against your pictures and if you look closely at your 3rd picture and compare it to the one on Ebay you will notice the scratch that is above the Schon signature. It looks like it runs for over 12 inches.

That being the case the seller intentionally screwed you by not properly describing the defects in the cue.

Write to him and tell him that you now see the scratch in his picture and if he won't refund your money you will give him one hell of a rotten feedback.

There is no doubt that he knew about the scratches when he listed the cue.

But that is why sometimes it is better to deal with a reputable dealer when buying quality items. And in the long run it even pays to pay more.

And when buying a cue on Ebay one should always post the question, "What visible defects are there on the cue? Are there any dings, dents or scratches?"

 

[jjinfla]

According to The Blue Book...

This seller is a flake.
Want Proof?

- Check out the feedback he left for his (GIRL) friend when he had her bid for the Andy Gilbert that was selling too low and outbid - Andy Gilbert First Auction

Then see this auction...2nd Andy Gilbert Ad when he sold it again.

It's just a refinish.

If all a cue needs is cosmetics - big deal! It could have come in with much bigger problems like warpage, internally broken, etc etc. Send it to Scott. Pay the lousey $75 and add $15 while you're at it to get the shaft cleaned and sealed. For $500 you have yourself a nice back up cue.

Better yet, send it to Blud - I bet he'll fix you right up.

This seller got rave reviews from a Melissamarisa - could it be the Marisa?

 

[Schwinn]

I believe it was fraudulent of the seller not to put the condition of the item in the description. Obviously, he was trying to hide the fact that it was beat up. I'm selling a bass guitar right now that has dings and I made an effort to tell the buyer how many dings and I've priced the item accordingly to reflect condition. This guy represents the worst about internet deals...He's trying to pass off a problem and screw people out of money. I'd go the route of reporting the fraudulent charge since that's what this is.

 

[Shorty]

Okay guys and gals,

I am tired of worrying about this. I canceled the investigation with Paypal and now I am just going to have Scott Sherbine do the refinish on it. I am happy to say it seems straight and true still. We shall see how it turns out.

I guess I am just getting too old to fight these days...

Shorty

 

[Hidy Ho]

Up to you Shorty but I've disputed on PayPal before where the seller didn't respond back to the dispute and I got my money back.

Okay guys and gals,

I am tired of worrying about this. I canceled the investigation with Paypal and now I am just going to have Scott Sherbine do the refinish on it. I am happy to say it seems straight and true still. We shall see how it turns out.

I guess I am just getting too old to fight these days...

Shorty

 

[Cardinal2B]

I just purchased this cue off of fleabay and it arrived in a tube packed with paper...cue was WARM to touch and had fallen over on the ground even at my front door. I was worried, but opened the package to find it all damaged. Now the guy is in the process of deciding whether to give me my money back or refund me partially so I can get it refinished. If he doesn't, I am going back to Paypal and get my money refunded myself.

Here are the pics...people...PLEASE use bubble wrap and secure a cue when you ship it! Sad thing is, this guy even used a packing place to ship it!

Shorty

Shorty,
Don't even think about it, get your money back from PayPal right away. The eBay auction shows a cue in purportedly fine condition, those scratches weren't caused by the cue being wrapped in paper!
I got one of these bum deals on an old McDermott which allegedly was straight, but wasn't close - wobbled all over the place - and the seller wouldn't take it back, wouldn't even give me an address where to send it; I filed w/ my creadit card company, and had to print copies of all e-mail correspondence & eBay listing. Credit card company backed me, and the seller then finally got in touch, sent me a nasty-gram condeming me and my kin to the fires down below, blah, blah, blah, yada, yada....I got my money back & sent the $%#&*() wobbly cue back to the seller so'd not to damage my Karma, you know. Reccomend you do the same - don't even bother with refinishing option, another cue you love will come along.
Cardinal

 

[Sweet Marissa]

This seller got rave reviews from a Melissamarisa - could it be the Marisa?

Alright, first, it's Marissa. Second, I don't shop at Ebay. My shopping addiction is satisfied at a mall.

 

[macguy]

Okay guys and gals,

I am tired of worrying about this. I canceled the investigation with Paypal and now I am just going to have Scott Sherbine do the refinish on it. I am happy to say it seems straight and true still. We shall see how it turns out.

I guess I am just getting too old to fight these days...

Shorty

Why not let Pete Ohmen do it You live right near him don't you? I have a guy who is always coming by my house with some cue he picked up and I clean it up for him maybe a refinish or a rewrap new ferrule what ever and he sells them. I just charge him a small amount, he can't afford much and he makes a few bucks with the cues. If you want to buy and sell cues you have to be able to fix them up yourself so you don't end up with too much in the cue. I'm not talking half assed work but do to the cue what it needs and make it a nice cue again so you can sell it and have a happy buyer. I just had a guy with a McDermott cue who needed a shaft. I told him $90.00 with a plain black collar but he didn't want to put that much into the cue. I bought the Butt from him for $70.00 and he was very happy. I will make a nice shaft for the cue and clean it up maybe a new wrap as well when I get chance and sell it for around $200. If you have to always shell out dollars with every cue you get to make it sellable you can't make any money on them, you have to have a certain amount of work you can do yourself.

 

[cuejoey]

Where I believe this will work I think it's dishonest and wrong and part of the reason we have to pay so much for credit card bills. There is nothing about this cue that was misrepresented, shorty bought a used cue and got what he paid for, not asking the condition is his misstake and he should not be rewarded for his F&%$ up. The seller made no mention of the scratches and maybe he did so on purpose, but he didn't lie about it. Shorty is to to this and is still working on the learning curve, chalk this one up to experience and move on there really isn't anything wrong with the cue and if he resales it the same way he bought it he may not even take a loss.

Jim

Right on JimBo.............

 

[cuejoey]

Okay guys and gals,

I am tired of worrying about this. I canceled the investigation with Paypal and now I am just going to have Scott Sherbine do the refinish on it. I am happy to say it seems straight and true still. We shall see how it turns out.

I guess I am just getting too old to fight these days...

Shorty

When Sherbine gets done with your cue it will be better than new...enjoy big guy.....

 

[Blue Book]

Where I believe this will work I think it's dishonest and wrong and part of the reason we have to pay so much for credit card bills. There is nothing about this cue that was misrepresented, shorty bought a used cue and got what he paid for, not asking the condition is his misstake and he should not be rewarded for his F&%$ up. The seller made no mention of the scratches and maybe he did so on purpose, but he didn't lie about it. Shorty is to to this and is still working on the learning curve, chalk this one up to experience and move on there really isn't anything wrong with the cue and if he resales it the same way he bought it he may not even take a loss.

Jim

I think you been hanging around with too many creative cue dealers. Any other advice, Mr. Ethics?

How about the part of the ad that called it a Runde Schon?

Gimme a break. The reason why you pay so much for credit card bills is in the mirror.