take them to small claims court. Don't know if it will make a difference or not. They may just pay rather than mess with the legal system.
Did you put insurance on it when you shipped?
I ship six fioot machines all the time with UPS. I take as much as I can off the lathe to keep the weight below 90 pounds and put the small items in a second or even third or fourth box. 90 pounds seems to be the mark that makes the drivers mad and gets it handled roughly.
I also put a few inches of styrofoam on each end and some under it. Completely fill it with styrofoam peanuts. I have had very little damage with UPS. That crate looks like a monster and probably should have been shipped by freight. If you did not get it insured full value $100 will be the maximum payout. My daughter once put 57 in the weight and the value slots by accident and we called to correct the value and they said too late. It got supposedly stolen out of the guys garage and we got paid $100 plus shipping charge refund.
When shipping at a UPS store that is an idependently owned place. Always look at the receipt as they are often clueless and make mistakes. Once you walk out the door with your receipt, what ever is on it is what you get.
$3500 extra value would have required extra paper work on their part and cost you around $50 extra shipping charges for insurance at a UPS store.
That plus they have their own money grab extra customs handling fee.
Just when you think you've paid for shipping etc, you have to whip out the credit card for another 50.
Tom Hay sent me a small box a few weeks ago and I got dinged for $34 and change.
I will have to specify from now on, please do not use UPS when sending me something.
That plus they have their own money grab extra customs handling fee.
Just when you think you've paid for shipping etc, you have to whip out the credit card for another 50.
Tom Hay sent me a small box a few weeks ago and I got dinged for $34 and change.
I will have to specify from now on, please do not use UPS when sending me something.
You could send something through UPS in a ACME safe and it could still be damaged. After the second destroyed cue, the second one with forklift tire marks on the tube, I avoid the men in brown with a vegence
Ups does not use forklifts! I have been there for 19 years as a driver and have never seen one in our building. We are not a small center either (185 routes or trucks )work out of it. Things do get damage from time to time though thats why we offer insurance!