shinobi said:
HE DID COMMENT IN HIS E-MAIL TO BIG TRUCK.....
BILLIARD-PLACE said:
IF YOU'RE TALKING ABOUT A CREDIT FROM THE MANUFACTURER, I'M NOT SURE IF BIG TRUCK EVEN ASKED ABOUT THAT.
Warning: BilliardPlace.com
- Thread starter Steve
- Start date
HE DID COMMENT IN HIS E-MAIL TO BIG TRUCK.....
IF YOU'RE TALKING ABOUT A CREDIT FROM THE MANUFACTURER, I'M NOT SURE IF BIG TRUCK EVEN ASKED ABOUT THAT.
Did Not Ask.
I did not ask Paul from Billiardplace.com directly about it.
It was clear to me, from his e-mail, that he spoke to the light manufacturer and after speaking to an engineer concluded that it would be silly to even ask for a refund. He decided, since Steve was a "Good Customer" (LOL), that he would just have Steve return the light and issue a partial "policy" refund, even though Steve had the light for 4 months already.
If Steve had as much class as Paul, we wouldn't be having this conversation. Period.
Some good did come from this scenario......... many people now know what a good company Paul runs! LOL. Thanks Steve!
Ray
(just in time for Christmas!)
shinobi said:
I did not ask Paul from Billiardplace.com directly about it.
It was clear to me, from his e-mail, that he spoke to the light manufacturer and after speaking to an engineer concluded that it would be silly to even ask for a refund. He decided, since Steve was a "Good Customer" (LOL), that he would just have Steve return the light and issue a partial "policy" refund, even though Steve had the light for 4 months already.
If Steve had as much class as Paul, we wouldn't be having this conversation. Period.
Some good did come from this scenario......... many people now know what a good company Paul runs! LOL. Thanks Steve!
Ray
(just in time for Christmas!)
Last edited:
nice job Ray
Hey Ray after reading this thread I am wondering now if you did not have some inside info.
Seems About 10/30 there was some educateing about the proper brigter bulbs going on.
http://forums.azbilliards.com/showthread.php?t=118740
That's really cool if you did.:grin:
Now Steve. Maybe there's another side confused:
Your Turn..:
Could not you just keep the light and replace the socket you damaged??
Maybe sell the light locally if you already got another.
Hey Ray after reading this thread I am wondering now if you did not have some inside info.
Seems About 10/30 there was some educateing about the proper brigter bulbs going on.
http://forums.azbilliards.com/showthread.php?t=118740
That's really cool if you did.:grin:
Now Steve. Maybe there's another side confused:
Your Turn..:
Could not you just keep the light and replace the socket you damaged??
Maybe sell the light locally if you already got another.
Well it seems I've seen both sides of the story. The funny thing about getting both sides of the story is that a lot of times both sides are either a little, partially or completely full of crap.
My experience with being a customer is that being nice and understanding about a problem will get you much further and you will probably get a discount as well....if not free in some cases. Being a hard-on may get the same results, but it will also ruin someone's day who really isn't to blame and is most likely just a working stiff like yourself. Any time I get crappy service I don't bother raising a stink about it......I'll just blacklist em. You give a business enough rope.....they'll hang themselves so why ruin your day as well as someone else's day because of it.
My experience with being a customer is that being nice and understanding about a problem will get you much further and you will probably get a discount as well....if not free in some cases. Being a hard-on may get the same results, but it will also ruin someone's day who really isn't to blame and is most likely just a working stiff like yourself. Any time I get crappy service I don't bother raising a stink about it......I'll just blacklist em. You give a business enough rope.....they'll hang themselves so why ruin your day as well as someone else's day because of it.
Bigtruck said:
well now we know the truth. Hopefully we get a reply
Tom4change
Registered
Wow
That was like a really good soap opera-- bad customer service vs customer taking his sick thinking and completely exploiting a company. After doing what that guy did I think he should be banned from posting here. His took his customer power and tried to destroy this business reputation. The thing he failed to consider is that the people that post on AZ are a very strong community.
I must admit I doubted you also but I was amazed when you came through with proof of what happened. So even though I didn't post I need to apologize for passing judgement while reading the post
but how many people stopped at page 2 or 3 before any resolution happened and put the judgement on the company -- IMO this situation calls for some restitution to restore damage done.i know i'm dreaming on that last point
Tom
That was like a really good soap opera-- bad customer service vs customer taking his sick thinking and completely exploiting a company. After doing what that guy did I think he should be banned from posting here. His took his customer power and tried to destroy this business reputation. The thing he failed to consider is that the people that post on AZ are a very strong community.
I must admit I doubted you also but I was amazed when you came through with proof of what happened. So even though I didn't post I need to apologize for passing judgement while reading the post
but how many people stopped at page 2 or 3 before any resolution happened and put the judgement on the company -- IMO this situation calls for some restitution to restore damage done.i know i'm dreaming on that last point
Tom
NO Refunds On Red Rep Bombs Once Delivered
I'm getting ready to drop a red bomb and it won't be pretty.... imo
Doug
(the original post was very misleading)
coryjeb said:
I'm getting ready to drop a red bomb and it won't be pretty.... imo
Doug
(the original post was very misleading)
Smorgass Bored said:
LEAD THE WAY CAPTAIN.....WHEN DO WE STRIKE?
Official Red Rep Helmet ON, Captain Video
Grrrrrrrrr, I JUST WENT TO RED REP STEVE, ONLY TO FIND OUT THAT I'D GREEN REPPED HIS ORIGIANL POST DAYS AGO WITH 3400 POINTS OF GREEN.........
DOUG
(where the hell is the rest of my Squadron when I need them ?)
Smorgass Bored said:
Grrrrrrrrr, I JUST WENT TO RED REP STEVE, ONLY TO FIND OUT THAT I'D GREEN REPPED HIS ORIGIANL POST DAYS AGO WITH 3400 POINTS OF GREEN.........
DOUG
(where the hell is the rest of my Squadron when I need them ?)
Smorgass Bored said:Grrrrrrrrr, I JUST WENT TO RED REP STEVE, ONLY TO FIND OUT THAT I'D GREEN REPPED HIS ORIGIANL POST DAYS AGO WITH 3400 POINTS OF GREEN.........
DOUG
(where the hell is the rest of my Squadron when I need them ?)
OUR MISSION IS FALLING APART........ I'VE GIVEN OUT TOO MUCH REP IN THE LAST 24 TO HIT HIM WITH A BOMB.....
Azta La Vista Steve
Doug did a premature egreenualtion!? What is this world coming to? :wink:
RAY: awesome follow thru! I smelled some possible 1-sided vermin here, but as a biz owner that is my conditioning. Such a level headed gent you have been - check your Christmas stocking!!!
Since this story appears to be coming to a close, and in the absence of Steve speaking his peace after Paul's recount, Steve's silence speaks volumes... Ipso facto:
BOMB'S AWAY! :angry: Oil up your bombay doors for justice!
Shame on you for behaving like a spoiled infant, deliberately tilting the playing field and for messing with someone's livelihood.
AZta la vista, ain't enuf Tarnex on the planet for ya here.
Lights out for you! Nice meltdown.
Smorgass Bored said:Grrrrrrrrr, I JUST WENT TO RED REP STEVE, ONLY TO FIND OUT THAT I'D GREEN REPPED HIS ORIGIANL POST DAYS AGO WITH 3400 POINTS OF GREEN.........
DOUG
(where the hell is the rest of my Squadron when I need them ?)
Doug did a premature egreenualtion!? What is this world coming to? :wink:
RAY: awesome follow thru! I smelled some possible 1-sided vermin here, but as a biz owner that is my conditioning. Such a level headed gent you have been - check your Christmas stocking!!!
Since this story appears to be coming to a close, and in the absence of Steve speaking his peace after Paul's recount, Steve's silence speaks volumes... Ipso facto:
BOMB'S AWAY! :angry: Oil up your bombay doors for justice!
Shame on you for behaving like a spoiled infant, deliberately tilting the playing field and for messing with someone's livelihood.
AZta la vista, ain't enuf Tarnex on the planet for ya here.
Lights out for you! Nice meltdown.
Hmmmmm
I guess you're gonna gave to get busy and drop some of those green bombs so you can make a double pass! LOL.
Bigtruck Bomb has dropped!!
Ray
(usually a pinpoint bomber) LOL.
Smorgass Bored said:Grrrrrrrrr, I JUST WENT TO RED REP STEVE, ONLY TO FIND OUT THAT I'D GREEN REPPED HIS ORIGIANL POST DAYS AGO WITH 3400 POINTS OF GREEN.........
DOUG
(where the hell is the rest of my Squadron when I need them ?)
I guess you're gonna gave to get busy and drop some of those green bombs so you can make a double pass! LOL.
Bigtruck Bomb has dropped!!
Ray
(usually a pinpoint bomber) LOL.
Smorgass Bored said:Grrrrrrrrr, I JUST WENT TO RED REP STEVE, ONLY TO FIND OUT THAT I'D GREEN REPPED HIS ORIGIANL POST DAYS AGO WITH 3400 POINTS OF GREEN.........
DOUG
(where the hell is the rest of my Squadron when I need them ?)
Your squadron never left, Doug. We've just been busy spreading it around so we could get back to you.
My rep gun is empty for a few more hours, but I have written a NOTE to self: Red rep for steve, green for Smorgass Bored.
(Or was it the other way around? Now I have to read this whole thread again...dammit!)
I'm An Excellent Driver....82 Toothpicks....This Is NOT My Underwear
I just hit him with 1700 pts. of RED....... my next run in a day or two will light him up.
Doug
Bigtruck said:
I just hit him with 1700 pts. of RED....... my next run in a day or two will light him up.
Doug
I gave him a gentle tap . . .
I gave him a gentle tap that knocked him down to three green squares, somebody finish the job.
Doug, we were right. It's even more fun to give red rep when somebody deserves it!
Hu
Wow, seems Doug hit him at the same time I did, no wonder it kicked like a mule!
I gave him a gentle tap that knocked him down to three green squares, somebody finish the job.
Doug, we were right. It's even more fun to give red rep when somebody deserves it!
Hu
Wow, seems Doug hit him at the same time I did, no wonder it kicked like a mule!