Steve's response to Bigtruck
Bigtruck said:
Fellow forum members,
I spoke to Maria at Billiard Place this morning.
She stated that she DID speak to Steve concerning the light. They said that Steve was unhappy with the amount of light that the fixture was putting off and placed bulbs in it that exceeded the wattage capacity of the light and it was melting the sockets.
Because Steve had been a "good customer". They decided to pursue the claim anyway with the light manufacturer. The manufacturer agreed to refund the money for the light as soon as they received it.
They asked Steve to return the light and they would issue a refund.
Steve did not return the light. 3 Weeks passed and still no light! They did not attempt to contact Steve by phone because of abusive language in Steve's messages. They did not have his e-mail address since his order was taken by phone and they never received an e-mail from Steve.
The Owner of the site will be forwarding an e-mail concerning this issue later Today.
Sincerely,
Ray
I will post the Owner of Billiard Place, Paul's response when I receive it.
To the AZ Billiards community:
I want to set the record staight here. I have been unfairly characterized by Bigtruck.
I travel extensively for business and cannot use my laptop to access AZ Billiards to post due to our firewall protection. So I am responding as immediately as I can.
According to Bigtruck, Marina stated I put bulbs exceeding the wattage restriction for the light.
I never discussed bulbs or bulb wattage with her.
This is an assumption on her part.
I installed CFB's rated at 27 watts each in ceramic sockets rated for 100 watt incandescent bulbs. The 27 watt CFB's were rated to the equivalent of 100 watts. I never installed any other type of bulb in the light.
I also never said the socket(s) melted. The sockets are ceramic and not capable of melting from the heat of a light bulb.
I said the bulbs melted. The same socket in the light melted 4 CFB's before I gave up and called BilliardPlace (1 single socket out of 4 sockets in the light).
I DID NOT install bulbs that were rated higher than the recommended wattage. In fact, I had bulbs that were cooler the recommended watted limit.
I DID indicate to Marina that I was unhappy with the table lighting given off by the fixture but the problem was due to the shades. I knew what I was buying and was looking to replace the shades to improve the lighting.
BilliardPlace (or Marina) never asked me to return the light. THE ABOVE CLAIM THAT THEY ASKED ME TO RETURN THE LIGHT IS
SIMPLY NOT TRUE.
What Marina did say the one and only time I was able to discuss this issue with her was that she would contact the light manufacturer and ask if they would consider approving the return of the light. SHE NEVER CALLED ME BACK AND NEVER RETURNED ANY OF MY FOLLOW UP CALLS.
I did not use abusive language in the messages left on BilliardPlaces answering machine. I'm sure my tone was not a happy one after leaving the third message and no call back. I was never abusive.
I am appealing the the community here to look at the facts and decide for yourself. In the message above, there is a direct mis-statement: I was never told to return this light to BilliardPlace, to the manufacturer, or to anyone else.
The reason I started this thread was due to BilliardPlace's lack of credibility. I have no reason to waste my time (or yours) with fabricated stories about good business people like me trying to make a living. BilliardPlace is not a good people.
