Would you be more likely to buy a cue if the seller offered Satisfaction Guaranteed?

Maniac said:
I know it's none of my business, but why sell a cue that you "really love" and "enjoy shooting with"??? Are you quitting pool?

To answer your original question in your OP, no, I would not be more likely to buy a cue with a satisfaction guarantee because unless you personally know the seller, it is a claim that does not have to be honored. Especially if the sale is from one state to another (legal disputes).

Buying ANY cue without being able to hold it in your hands and/or being able to shoot a rack or two with has always been (in my opinion) a crap shoot. You ultimately may not have the esteemed opinion of the cue as the seller does.

Maniac
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You obviously are not privy to any of his dozens of other threads I assume?
 
I think one of the billiard on line places have that exact guarantee, even if you chalk the cue, they will take it back if you don't like it. How you gonna beat that action ?
 
The last time I looked, pool cues didn't have emotions and could develop "hurt feelings".
Buying or selling a cue is a business proposition and assigning altruistic notions behind
the sale of one's pool cue is.......is.....naive and incredulous to say the very least. Once sold,
long forgotten as time moves on and hanging onto the past is a losing proposition so sell the
cue at the best price you can get and move on since it isn't your cue any longer......Nuf Ced!
 
justinb386 said:
I was trying too sell my cue for awhile on both facebook and here, and I did not get 1 single interested buyer on the cue (not even an offer), but I wonder if I may have received more interest if I would have listed a really good return policy (like "return for any reason", or "guaranteed to love it, or your money back").
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Liberal return policies always help but they can't overcome too high of a price or a seller that people feel they can't trust or that might be a hassle to deal with.

If you had your cue listed "for awhile" on two different major cue sales platforms (here and a billiards facebook group) and you got little or no offers then one or more of the following three reasons is without doubt the cause:

1. Your price is far too high (even if you say you are accepting offers). It is in fact so high and unreasonable that people aren't even willing to make an offer because you are so far apart they don't want to take a chance of offending you when they know a deal won't be able to be made anyway, and/or they feel it would just be a waste of time since you are too far apart. By pricing so ridiculously high you are seen as unrealistic and unreasonable and they just move on as it is not worth bothering with.

2. People don't trust you. If people don't trust you to be honest in your dealings they just move on. Too many good trustworthy sellers out there to take a risk with someone who is suspected not to be fully honest. Guarantees don't matter because they don't trust you to honor it, and price makes little difference because it isn't worth taking a chance on getting burned just to save a few bucks.

3. People feel you could be a hassle to deal with. It just isn't worth taking a chance on a deal you suspect could end up being a hassle or a headache when there are so many other sellers out there who are easy and hassle free to deal with.

All you have to do is figure out which one or more of these three apply to you and your sale.
 
Shawn Armstrong said:
I will stick with statements I made about you months ago. When you were working out a trade on a cue with one of the board members, I could tell you were a "problem customer". You ended up dragging Jim Baxter through the mud on a pretty good deal.

I just bought a cue from Dean (deanoc). His reputation is SO good, he doesn't even need to post pictures to sell his cues. So, to answer your question, there are certain people I would buy cues from based purely on their word. Then, there is someone like you, with whom I would never do a transaction - buying or selling.

You could give me that cue, and I would probably have had it sold in a day or two. Because your name is attached to it, people will avoid it at all costs.
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You really should not have brought that old and probably forgotten deal up again. The fact is that Jim sold me a cue that he advertised as rolling straight, and when I received it, the butt had a very clear wobble (warp) in the forearm (or up near the joint). He was unwilling to offer me a refund when I contacted him about the warp in the butt, so I asked him if he would be willing to make me another shaft, because I was really unhappy with the taper on the shaft that he made for the cue (it was an old Helmstetter cue, by the way), and he told me that he was unwilling to do that for me either. He only offered to re work the shaft for me if I shipped it back to him. I really just wanted a refund, but he did not want to give me a refund. So, I paid $300 for an old warped Helmstetter cue (that had a clear bubble up near the joint of the butt). Yes, I created a thread asking about the warp in the butt, but I did not bring his name into it until someone like you started getting nasty with me, and made me feel like I needed to defend myself (like I am doing now). His name would have never been mentioned if it were not for nasty posters like you, giving me a hard time. I was unhappy with the cue, and sold it on ebay. I took over a $100 loss on the cue, and felt lucky that I was able to get what I was offered for the cue. Someone sends me a warped cue, and I am always made out to be the bad guy in the situation, when I complain about it. Here is a video of me rolling the cue about a 100 times (I know, I am a crazy person).

https://www.youtube.com/watch?v=_ayY36YtFpA&t=218s
 
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I will guarantee you that I have ran HUNDREDS (not consecutive), or more, racks with every cue I have. If you can't make a ball with it, or don't like the hit, that is your problem.

I would suggest you only buy cues that you have played with. You seem to be someone who doesn't know what they like or want.

Sell your cue for whatever you can get out of it and buy a cheap cue that you have tried out and quit whining all the time. Don't worry about the looks of a cue. Cues are objects to be played with, as a tool. I DGAF what a cue looks like as long as I like the way it plays.

I have played with old Brunswick house cues that played as well as thousand dollar custom cues.
 
justinb386 said:
You really should not have brought that old and probably forgotten deal up again. The fact is that Jim sold me a cue that he advertised as rolling straight, and when I received it, the butt had a very clear wobble (warp) in the forearm (or up near the joint). He was unwilling to offer me a refund when I contacted him about the warp in the butt, so I asked him if he would be willing to make me another shaft, because I was really unhappy with the taper on the shaft that he made for the cue (it was an old Helmstetter cue, by the way), and he told me that he was unwilling to do that for me either. He only offered to re work the shaft for me if I shipped it back to him. I really just wanted a refund, but he did not want to give me a refund. So, I paid $300 for an old warped Helmstetter cue (that had a clear bubble up near the joint of the butt). Yes, I created a thread asking about the warp in the butt, but I did not bring his name into it until someone like you started getting nasty with me, and made me feel like I needed to defend myself (like I am doing now). His name would have never been mentioned if it were not for nasty posters like you, giving me a hard time. I was unhappy with the cue, and sold it on ebay. I took over a $100 loss on the cue, and felt lucky that I was able to get what I was offered for the cue. Someone sends me a warped cue, and I am always made out to be the bad guy in the situation, when I complain about it. Here is a video of me rolling the cue about a 100 times (I know, I am a crazy person).

https://www.youtube.com/watch?v=_ayY36YtFpA&t=218s
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With you, someone else is ALWAYS the problem.
 
Completely depends on the seller and sellers reputation,(or lack thereof). Reputation means a lot, (in my opinion) !!!
 
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I would not be the least more likely to buy
but if you would

send me $10,000 and i will guarantee you will be satisfied with your cue

with a reasonable 10% restocking fee
just to make sure you are sincere

Small print

I will send you a different cue each month for a year until you are satisfied or the $10,000
is spent
 
HawaiianEye said:
I will guarantee you that I have ran HUNDREDS (not consecutive), or more, racks with every cue I have. If you can't make a ball with it, or don't like the hit, that is your problem.

I would suggest you only buy cues that you have played with. You seem to be someone who doesn't know what they like or want.

Sell your cue for whatever you can get out of it and buy a cheap cue that you have tried out and quit whining all the time. Don't worry about the looks of a cue. Cues are objects to be played with, as a tool. I DGAF what a cue looks like as long as I like the way it plays.

I have played with old Brunswick house cues that played as well as thousand dollar custom cues.
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Amen!!! Well put,sir.
 
justinb386 said:
If you were looking to buy a cue online, but you did not have any specific cue in mind that you were looking to buy, would you be most likely to buy a cue if the seller were to offer a satisfaction guaranteed return policy (something like "You may return the cue for any reason within 3 days of receiving it" for a complete refund)?

I was trying too sell my cue for awhile on both facebook and here, and I did not get 1 single interested buyer on the cue (not even an offer), but I wonder if I may have received more interest if I would have listed a really good return policy (like "return for any reason", or "guaranteed to love it, or your money back").

I also get the feeling that when a pool player goes online looking for a used (or new) pool cue for example, they have a specific cue in mind (from a specific cue maker, or brand name), and these days, they have a specific taper that they like in their shafts, and a specific MM that they absolutely have to have in a shaft, and a specific weight that the cue must be, and maybe also a specific weight that the shaft must be (like maybe they only want shafts that weigh at least 4oz, for example).

Maybe all of this is the reason why it is so hard to sell a used pool cue online, or even a brand new one (if it is not a very specific stock weight and shaft type, like 19.5oz and 12.75mm, with a certain type of taper).

Maybe a player has to shoot with a cue for at least a few games, before they know if they like it and want to buy it.

Also, with all of the marketing that Predator does for example (not to mention all of the other great LD cues and shafts available), that makes it even harder to sell a cue with a regular maple (non LD) shaft on it.

This brings be back to the satisfaction guaranteed (guaranteed to love it, or your money back) policy, but I do not think that even that would be enough to get any interest in a cue, if nobody has heard of the cue maker.

I think the only way to be able to sell such a cue is if a player has used a similar cue from the same cue maker, or if the player is able to shoot with it for awhile before deciding to buy it (but much more likely, if a person has had a similar cue from the same cue maker, and is a fan of the cue makers cues).

Thanks for any thoughts about this.
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It is my belief that the number 1 reason a cue does not sell is price. If the cue is offered over its perceived value nobody will have any interest in it.
 
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