Rip-off Report on Glen, The Real King Cobra

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I want to make something clear.

I am of the opinion that the op had cause to come on here and post about this - but definitely not the way he did. If there was a completion date promised that was missed by a couple of months and all contact went south, then what's a guy supposed to do?

As I mentioned earlier, I think Glen messed up but I think it's of paramount importance to make the following distinction:

We've been overrun here on az with many recent stories of people being ripped off by unscrupulous sellers, scammers, and service providers. This is not the case here.

It is unfortunate, shitty actually, that the op chose to use "Rip-off Report" in the title of this thread alongside Glen's name.

imo, Glen is guilty of trying to do everything for everyone and not communicating well with the op..

he is also guilty of not responding well to criticism - that's his personality.

But for absolute sure, Glen is *not* guilty of being a rip-off. not a chance.

best,
brian kc
 
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Kickin' Chicken said:
But for absolute sure, Glen is *not* guilty of being a rip-off. not a chance.

best,
brian kc
Click to expand...

Some thoughts:
Glen is a master mechanic. (we already knew that)
A sharing person. He will advise other table mechanics how to improve their skills.
The job will get done right the first time. ( I had my share of schlock artists work on my tables).
Wait for him if you want his expertise.
Quality rebuilds take time.

I never met Glen. I do not know anyone personally that has used him. I would not hesitate to have RKC service my GC4. I appreciate his level of work. His reputation seems to be outstanding. How much is that worth? Just try to have an understanding of his schedule. Maybe something positive can be learned from this thread. Everything is life is a learning experience.
 
I told him a long time ago to just start at 3 months wait to do anything that way when he calls early everyone will rant and rave how early he gets shit done lol
 
kvinbrwr said:
That table is so good I can't stand it, and I know it plays perfect. Perfect old Gold Crown.

Ernie Gutierrez will completely tear down one of his old 60s Ginas and then rebuild it back up using modern techniques and materials and it will be better than old and better than new.

That's what RKC can do with an old Gold Crown. Some guys can do it almost as good with far fewer idiosyncrasies and to be frank, some guys can do it far less good with far more idiosyncrasies His work, and the lengths he is will to go to get his results are remarkable.

That's a great table you have there man. It must put a smile on your face every time you take the cover off it. Well worth some cigaret butts in your driveway.

Kevin
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thanks Kev, yes, it does put a big smile on my face. :)

and strangely enough, not only was there no cigarette butts in the driveway, Glen was actually fanatical about cleaning up to the extent he even vacuumed sawdust from gravel by my boat port.

Must be he liked me for keeping him in Kurzweil brats, Dr. Peppers and bbq. :grin-square:

best,
brian kc
 
jhanso18 said:
I think it's a good show of character from the forum that so many would flame a guy that has more to bring to this forum with 1 post then most do with 1000 posts.

Get real people. Glen is insanely busy, and there is NO good way to do what he does in a timely fashion. The OP has poor taste, and if you claim to come here to learn more, and help grow pool, don't throw one of the VERY FEW good people we have here under the bus!
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The OP was angry because he felt like it was shitty to take money then miss a deadline by months,
and not answer his calls, explain the failure, or apologize.

And he's right to be.

He's not angry that glen is busy. Nobody is angry with glen being busy.
What they're angry about is how glen chose to handle it...
by taking his money and then falling completely off the radar.
As if missing a deadline by a month is no big deal and doesn't even merit a phone call.
And further going on the forum and not handling it like a professional (or even an adult).

It's a good show of character that people are apologizing for this poor treatment because
"that's just how Glen is" and "he's super busy".
 
CreeDo said:
...people are apologizing for this poor treatment because
"that's just how Glen is" and "he's super busy".
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No apologies...just reality.

Like having a black car: it is gonna get hot and it is not gonna look clean long after washing.

Not an apology for the color, that is how it is.
 
Jedi Mind Trick

"Move along, move along...NO Rip-off here."

"Move along, move along...NO Rip-off here."

"Go watch TAR34..."

"Move along, move along...NO Rip-off here."

Glen is going to rip-off someone of their rails and $250?? Really?? What's he gonna do? sell it to someone else? That's absurd!!

Glen's reponse to the OP's post sucks, no doubt. But that's probably his "defensive mechanism" that kicked in. If someone bad mouthed me, yeah I'd be pissed too, and I'd give them a piece of my mind.

Yeah, let's bash Glen cuz he's beating up on a regular AZB member!

C'mon, even the OP realized he made a mistake. Glen, made a mistake also. If you can forgive or overlook the OP's mistake, you can do the same for Glen. Believe it or not Glen is doing a lot for the pool community. You will all find out soon enough.

I'm with Glen's camp. I don't like his initial response. This guy is no rip-off. I believe he'll make things right.

"Move along, move along...NO Rip-off here."

"Move along, move along...NO Rip-off here."

"Go watch TAR34..."

"Move along, move along...NO Rip-off here."
 
CreeDo said:
The OP was angry because he felt like it was shitty to take money then miss a deadline by months,
and not answer his calls, explain the failure, or apologize.
Click to expand...

I think that may be the only real mistake Glen made here. That's why I have never once taken a red cent as a deposit. Not that it hasn't been tempting, because some of the work I've done has taken months to complete and I never got a dime until it was done, picked up, and the customer 110% satisfied. There were times in the beginning when I was so broke we fed the kids beans and rice all month, but getting paid ahead of time and spending the money seemed kinda like going into credit card debt to me, and I wasn't gonna start down that slippery slope.

It seems folks are OK with leaving their stuff with you, but they presume certain rights regarding your time if they have also paid in advance. Yes, I have been stung on more than one occasion, but nobody ever accused me of ripping them off. At any time before work was begun, they were free to pick up their goods, no questions asked. So, with no money changing hands, there can be no rip-off.
 
I still don't get the comparisons of a cue and a table, most people already have 2-4-8-50 cues to play with while waiting for the bad time managing cuemaker. Most people have 1 table.
 
no apologies...just reality.

Like having a black car: It is gonna get hot and it is not gonna look clean long after washing.

Not an apology for the color, that is how it is.
Click to expand...

jhanso18 said:
***bingo***
Click to expand...

no bingo!

The car has no choice about being hot or looking dirty.
Glen has a choice.
And people can influence his choices:

Initial post: "I have no problem returning your rails untouched" ... and no apology.
After a few hours of getting shellacked by half of AZ:
"it's me who owes tony an apology" and "of course I'm gonna do the rails".

So yes, complaining about it DOES serve a purpose and you don't have to just live with poor customer service.
Just because you bought a black car doesn't mean you have to settle for a hot and dirty car.

Honestly...
If he hadn't lucked into a niche where demand far outstrips supply, he'd be forced to smarten up fast.
It must be nice to have a job where you can screw up, mouth off and alienate like $10,000 worth of
potential business, and still have more work than you can handle.
 
CreeDo said:
If he hadn't lucked into a niche where demand far outstrips supply, he'd be forced to smarten up fast.
It must be nice to have a job where you can screw up, mouth off and alienate like $10,000 worth of
potential business, and still have more work than you can handle.
Click to expand...

Really??? I turned down a job offer to move to Jakarta, Indonesia for $2,000 a week, all expensises paid. Turned down a job offer to move to Columbia, South America to work for Jamar billiards, who's been building tables for over 45 years, as a design consultant. I also turned down a job offer to move to Viet Nam to run a factory to build a new model 9ft to compete with Diamond's ProAm's and Brunswick's Gold Crown 5. Yeah, it's luck all right.

My reasons were that there's enough work right here in my own backyard that I don't have to move somewhere else to work on pool tables, or go to work doing the same thing I've done with Diamond. Why...for more money? Money is not what motivates me, but you seem to think you know what makes me..."LUCK"...what a joke.

Smarten up???...When I graduated my AIT in the military in 1974...I was the honer graduate from my class, that means I was at the TOP of my class to graduate...and you know what??..I never even studied like everyone else did, I was out playing pool all night while everyone else was worrying about graduating. At 17 I took and passed my GED in the top 2 percentile, and never spent a minute studying.

Yeah, I lucked into my job alright:rolleyes: I've given away jobs that paid over $100,000 a year because money don't impress me, it's to easy to make:rolleyes:

Glen
 
Those are pretty good options Glen, and you have to think, what happens when the old back gives out and you can no longer hump a piece of slate around like you used to.

It would be nice to be on a design team and not have to do the bull work any longer.

But knowing your work ethic a bit, I doubt that they could force you to not be in there
Working on tables along side.
 
realkingcobra said:
Really??? I turned down a job offer to move to Jakarta, Indonesia for $2,000 a week, all expensises paid. Turned down a job offer to move to Columbia, South America to work for Jamar billiards, who's been building tables for over 45 years, as a design consultant. I also turned down a job offer to move to Viet Nam to run a factory to build a new model 9ft to compete with Diamond's ProAm's and Brunswick's Gold Crown 5. Yeah, it's luck all right.

My reasons were that there's enough work right here in my own backyard that I don't have to move somewhere else to work on pool tables, or go to work doing the same thing I've done with Diamond. Why...for more money? Money is not what motivates me, but you seem to think you know what makes me..."LUCK"...what a joke.

Smarten up???...When I graduated my AIT in the military in 1974...I was the honer graduate from my class, that means I was at the TOP of my class to graduate...and you know what??..I never even studied like everyone else did, I was out playing pool all night while everyone else was worrying about graduating. At 17 I took and passed my GED in the top 2 percentile, and never spent a minute studying.

Yeah, I lucked into my job alright:rolleyes: I've given away jobs that paid over $100,000 a year because money don't impress me, it's to easy to make:rolleyes:

Glen
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I dont care what anyone says, your all good with me, it runs alot deeper than pool tables too. i know thats a 2 way street.

take care buddy

eric:):)
 
With the exception of one or two, I don't believe anyone is questioning your competence as a pool table mechanic. I don't believe anybody is questioning your greed, or better said, lack thereof. The criticism seems to be regarding your time management discipline, your evident disregard of your delivery commitments and your arrogant, disrespectful attitude. I for one could care less if you've turned down 20 jobs paying you $1 million per year to go live in 3rd world crapholes, I wouldn't let you in my house if you paid me $10,000 to let you work on my table.
 
Blue Hog ridr said:
Those are pretty good options Glen, and you have to think, what happens when the old back gives out and you can no longer hump a piece of slate around like you used to.

It would be nice to be on a design team and not have to do the bull work any longer.

But knowing your work ethic a bit, I doubt that they could force you to not be in there
Working on tables along side.
Click to expand...


Glen has a back up plan that is stronger than his back(and thats scary strong). Dont worry about glen-o he will always be fine, he came up with that plan a very long time ago, shared it with me. its his biz but he is not short sighted and told me "When my back is like yours...." or something like that.


best
eric<-----5 back operations and counting....
 
nobcitypool said:
With the exception of one or two, I don't believe anyone is questioning your competence as a pool table mechanic. I don't believe anybody is questioning your greed, or better said, lack thereof. The criticism seems to be regarding your time management discipline, your evident disregard of your delivery commitments and your arrogant, disrespectful attitude. I for one could care less if you've turned down 20 jobs paying you $1 million per year to go live in 3rd world crapholes, I wouldn't let you in my house if you paid me $10,000 to let you work on my table.
Click to expand...

I don't think you really have to worry about that to much:rolleyes:
 
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