Jeff Olney, What a stand up guy. NOT!!!!!!!!!!

[JC]

Things like a written receipt on his company letter head, copies of such orders, detailed times of work being done and delivery dates. Both were at fault is what I am saying. I understand you made a down payment from your earlier post, I also seen where such deposit was refunded to use to fund other things. I am in no way saying this is solely your fault. I commented both were at fault due to checks and balances most businesses do use to protect themselves.

The thing I am troubled with is why you keep posting about it when it is very cut and dry. On your part, do not deal with said cue maker in the future if you feel you were wronged in any way. As to pursue this tells me you are either looking for a discounted item,free item, or something of the sort in the future.

And for the maker, do not deal with any customer in the future you do not feel comfortable with making goods for. You both go on your separate ways and never cross paths again.

Is there something I am missing to the point of your post I have not covered?

How can you say "both at fault". Yes all those "checks and balances" are needed in some cases. Progress reports etc. If the buyer is the nervous and jerky type who is chomping at the bit and expects delivery on a certain day. In this case however the buyer just wanted to be notified when the cue was ready so he could own it. Didn't hound the builder. Basically had a life. The cue got completed after YEARS without any nagging along the way. 4 days later the cue builder got a better offer and sold it. Granted this isn't as bad as the "paid half and never got the cue" stories but it's a close relative. For all you guys defending this cue builder, I have a table mechanic I can refer you to

JC

 

[Billiardbills]

Sometimes silence is better than spilling thoughts.

 

[Bishop]

For perspective I'll offer the same post that I made in the other thread.

---------------------

For the sake of being constructive I'm going to offer an example of how this should have been dealt with.

I highly recommend that Jeff copy and past this example as it's what should have been his very first post in response to Luck1st's thread.

---------------------------

Luck1st, I'm sorry about how things went down. I made a series of poor decisions. I stopped by Office Depot and picked up a 100 pack of basic buyer contracts and will be using these going forward for any cue ordered from Olney Cues.

I have created a new set of guidelines and put a fresh set of polices in place that will give any prospective customer and yourself all the confidence in the world when placing an order from Olney Cues.

If you'll accept I'd like to start fresh and have you serve as our 1st customer with these new contracts and policies in place.

Olney Cues Order Agreement​

10/26/1014

Order for customer:

Luck1st
123 Luck St.
555-LUCK
Luck1st@yahoo.com

Description of Cue: 58'', Ivory Sleeved, 3/8-10 pin. Cocobolo into Ebony Forearm. Natural/Brown/Mint veneers and ivory hoppe ring. 19.5 ounces. Two shafts 12inch pro taper. ETC...

Deposit: 100.00 refundable or applicable deposit paid upon signing of this contract.

Completion Date: 10/26/2016. Olney cues reserves the right to extend the completion date by 60 days with advanced written notice. Any delays longer than 60 days and the customer reserves the right to set a new agreed upon delivery date or retain their deposit and void the purchase completely and without consequence.

Final Payment: You will receive a completion update and notice by phone call and email when the cue is within 60 days of completion, again at 30 days to completion and lastly when the cue is complete and ready for delivery/pickup.

The buyer has 15 business days to make final payment and arrange for pickup or delivery. If payment is not received within 15 business days a final notice for payment will be sent by certified mail upon which you will have a final 10 business days to make payment. If no payment is received the customer will forfeit their deposit and ownership rights to the ordered cue.

At which point Olney Cues reserves the right to resell the cue at any price we see fit.


Customer Signature: _______________ Olney Cues:___________________

This is all it takes to make things right. If this was his 1st post we would have all stood up and applauded him. This is what all of us should want and expect when we order a cue from any cue maker.

Its time to stop defending poor business choices and its time to stop blaming the buyer. This is all on the business owner.

 

[alstl]

What part about Brad asking him if had change for a $100 to pay for the $25 do you not understand at the time it was done? Try to keep up...

This might be my favorite post of the entire thread, from Brian's buddy. Brian's brother Brad took six months to pay Olney for the shaft work because all he had was a $100 bill.

Brad and Brian are clearly victims of evil Mr Olney who committed the unforgivable sin of expecting people to show up and pay for the work they order.

The most interesting thing by far about this thread is how many people believe these far fetched stories.

 

[Bishop]

This might be my favorite post of the entire thread, from Brian's buddy. Brian's brother Brad took six months to pay Olney for the shaft work because all he had was a $100 bill.

Brad and Brian are clearly victims of evil Mr Olney who committed the unforgivable sin of expecting people to show up and pay for the work they order.

The most interesting thing by far about this thread is how many people believe these far fetched stories.

Funny how my above post would have solved this problem as well. Good luck living a clueless world.

 

[Luck1st]

This might be my favorite post of the entire thread, from Brian's buddy. Brian's brother Brad took six months to pay Olney for the shaft work because all he had was a $100 bill.

Brad and Brian are clearly victims of evil Mr Olney who committed the unforgivable sin of expecting people to show up and pay for the work they order.

The most interesting thing by far about this thread is how many people believe these far fetched stories.

Actually sir. you are the most interesting thing in this entire thread.

 

[pocket]

This might be my favorite post of the entire thread, from Brian's buddy. Brian's brother Brad took six months to pay Olney for the shaft work because all he had was a $100 bill.

Brad and Brian are clearly victims of evil Mr Olney who committed the unforgivable sin of expecting people to show up and pay for the work they order.

The most interesting thing by far about this thread is how many people believe these far fetched stories.

Honest question: Do you have a cue being made by Mr. Olney and you want to stay on his good side? Are you long time friends with him? It will help clarify your defense of his actions.

 

[mantis99]

This might be my favorite post of the entire thread, from Brian's buddy. Brian's brother Brad took six months to pay Olney for the shaft work because all he had was a $100 bill.

Brad and Brian are clearly victims of evil Mr Olney who committed the unforgivable sin of expecting people to show up and pay for the work they order.

The most interesting thing by far about this thread is how many people believe these far fetched stories.

All of this coming from a guy who wasn't present at any of the events being talked about. I reserved judgement when I initially read the thread, but Jeff admitted to the scenario. None the less, you somehow continue to justify and look for reasons this was ok, and all your really doing is hurting Jeff by continually bumping the thread to the top with arguments that no one has shown any agreement with.

 

[warfdiesel]

This might be my favorite post of the entire thread, from Brian's buddy. Brian's brother Brad took six months to pay Olney for the shaft work because all he had was a $100 bill.

Brad and Brian are clearly victims of evil Mr Olney who committed the unforgivable sin of expecting people to show up and pay for the work they order.

The most interesting thing by far about this thread is how many people believe these far fetched stories.

Did you forget to take your meds before you read, or should I say attempted to read this thread. It is clear the you don't understand much. I believe over the hill is correct for you. What is your address? I will send you some gincobaloba to help jump start your mind.

 

[cuesblues]

Actually sir. you are the most interesting thing in this entire thread.

I thought the guy who was looking for Wendy, and actually found her was fascinating.

 

[scsuxci]

My opinion is the cuemaker did a screwy thing but something really bewilders
me. The OP said he was busy on one day and forgot which can happen with
kids as I know to well.
For pool players, its like Christmas knowing your getting a new cue.For 2 people
living so close to each other, this should of never happened.
I don't know the cuemaker at all or his financial status or habbits but there's more
to this story. Maybe the cuemaker was flat busted , who knows but if the OP
had the cash, take 45min out and pick it up or Jeff should of delivered it right to your
door.
Either way a simple transaction went south and I do think Mr Olney botched
it because he needed cash for whatever reason and couldn't wait.
I feel for the OP for sure but living so close should of picked it up no matter
what time of the night it would of been.

 

[Luck1st]

My opinion is the cuemaker did a screwy thing but something really bewilders
me. The OP said he was busy on one day and forgot which can happen with
kids as I know to well.
For pool players, its like Christmas knowing your getting a new cue.For 2 people
living so close to each other, this should of never happened.
I don't know the cuemaker at all or his financial status or habbits but there's more
to this story. Maybe the cuemaker was flat busted , who knows but if the OP
had the cash, take 45min out and pick it up or Jeff should of delivered it right to your
door.
Either way a simple transaction went south and I do think Mr Olney botched
it because he needed cash for whatever reason and couldn't wait.
I feel for the OP for sure but living so close should of picked it up no matter
what time of the night it would of been.

Been stated before. 45 min there. Average time at his shop is around 45 min. 45 min to get back home. = 2 hours 15 minutes.
I was wrong for completely forgetting on Sunday night, but cue was sold before I called to tell him.

 

[ykndoit]

Here's he thing that ANYONE siding with Jeff on this keeps missing.....
Brian could have posted this statement(all true as well) and Not one person would have had anything valid to base a rebuttal on...

"I talked to Jeff on Saturday and told him I would be up Sunday evening. Jeff said fine.usually when I go to Jeff's shop, it's around 7pm-9pm. I called Jeff at 8:19pm and Jeff didn't answer. He called me back a little later and left me a message that the cue was already sold."I called him back and asked him why he already sold it, and he cursed at me and said " I already called you 5 ****ing times you stupid ****er!"

Jeff already admitted he never told Brian at any time he NEEDED the cash Sunday nor that he would sell the cue if he didn't show up Sunday before 8.

Nothing else NEEDED to be said. But my brother told EVERY part of the story and some of you want to try to find ANY EXCUSE for Jeff to not be at fault. And if you people read what Jeff wrote, he admitted he should have waited or answered the phone when Brian called at 8:19. If he would have answered his phone, this would have all been avoided. Instead, he ignored the call because he was selling the cue out from under him.....

 

[ribdoner]

how can this be fixed??

 

[Billiardbills]

It's pretty easy if you've got one of these.

 

[maha]

it cant be fixed. even if olney was willing to quickly make a stick for him why would the op want a new cue and pay for it from someone who hates him and he cant trust the job.

both have to go on their own way an have learned a good lesson.

 

[Luck1st]

All, I have ever done was given people good deals on cues, Brian you were great to deal with when making your cue, Matt and Brad were a big head ache. I didn't feel the need to tell you I had bills to pay because you were going to pick up the cue. You say you were excited about getting the cue but couldn't pick up the cue, you could have found a way or had somebody pick it up for you 123 hour went by I sold it I messed up by not waiting a little longer. as far as not having money down on the cue you used it for the other cue I said it would be ok, you wanted to buy you son a racing helmet I thought I was doing you a favor.The pau ferro sat in my shop 3 to 4 weeks waiting for you to pick it up 50.00 I did tell you I you if you didn't want the cue someone else would buy it. You guys got some great deals on cues I screwed up by not giving you more time, you got me down and just cant stop kicking. Sunday night at 8:19 you finally called I first thing out of your mouth you FORGOT I will save the voice mail for any one who wants to hear it. Want to kick me while I am down, I don't really have time to fight well I will make time. I will make a top ten list start my own thread what I have to put up. with, why I am always running behind. I am ready, Dale will be # 1 by a mile and you guys will find out what he is really all about.I dont need to lie, the truth will make your jaw hit the floor. last time I hurt his little feeling he whine and pouted for 3 years didn't see him post much. Ready Dale I sure am. Jeff

Not sure why, but this has bothered me sense you first posted it.
Lets do the math on this one.

If you had the Pau Ferro cue starting on 7-19. Then I posted again on 8-8 that the cue has been repaired and is like new, but decided to keep.
That is only 3 weeks total. So yes it did sit in your shop for 3 weeks. 2 of which it took you to repair. That does mean that it could have sat in your shop for 1 week waiting to be picked up.
Am I missing something here?

 

[cueaddicts]

Not sure why, but this has bothered me sense you first posted it.
Lets do the math on this one.

If you had the Pau Ferro cue starting on 7-19. Then I posted again on 8-8 that the cue has been repaired and is like new, but decided to keep.
That is only 3 weeks total. So yes it did sit in your shop for 3 weeks. 2 of which it took you to repair. That does mean that it could have sat in your shop for 1 week waiting to be picked up.
Am I missing something here?

Think you have made your point very well. Anything more here is really just kicking a man while he's down....and can begin to be interpreted as speaking more about you than him.

 

[daniel]

ive done business with jeff for many years and have probably bought 50 cues. We have always had a solid business arrangement and i consider him a friend as well.Knowing Jeff as I do there has to be more to this than we're reading here. In fact recently Jeff had a beautiful wrapless cocabola with all the ringwork that he had finished for me and a fella expressed serious interest in the cue. Jeff could have easily sold the cue and told me some bullshit story but he put me and the potential buyer together and the deal went smooth.Jeff is an excellent cuemaker and puts his heart in every cue he makes even the plain janes.Cuemakers put up with a lot of BS and crazy requests and spend way too much time (much to their dismay) on the phone listening to these morons. lol

 

[JoshStodola]

ive done business with jeff for many years and have probably bought 50 cues. We have always had a solid business arrangement and i consider him a friend as well.Knowing Jeff as I do there has to be more to this than we're reading here. In fact recently Jeff had a beautiful wrapless cocabola with all the ringwork that he had finished for me and a fella expressed serious interest in the cue. Jeff could have easily sold the cue and told me some bullshit story but he put me and the potential buyer together and the deal went smooth.Jeff is an excellent cuemaker and puts his heart in every cue he makes even the plain janes.Cuemakers put up with a lot of BS and crazy requests and spend way too much time (much to their dismay) on the phone listening to these morons. lol

Of course there is more to it. I think it boils down to
the fact that Jeff doesn't appreciate it when he gives
someone a good deal and they turn around and flip
the cue for a profit. He would rather sell cues to
people who want to keep them instead of make money
off his hard work. That's just my opinion,