Deal gone bad on superior cues site

ToomnyQs said:
Really? You say you are done with this and that is the best you can do.. What good would that do? We are waiting for the insulting threats that Martin says he has.. I do like you Brian, but sometimes you can be bit north of reason and common sense....
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Dan;

I was done but Pookster asked me to wait because he was going to post the texts. So I waited, and he didn't.

The content of these texts *might* shed some light on why Martin was reluctant to do more than he did. If you go back and read Martin's one and only post in this thread, you'll see he claimed Pookster sent "harrassing" texts to him.

If that were the case, maybe people would feel differently about how things went. But we really don't know what was said because no one posted the texts.

Shouldn't these texts be avail on ^both* guys phones, btw?

For you, Dan, and anyone else who thinks I'm being unreasonable, please read back what I've said in this thread.

And let me one last time try to boil it down to the most simplistic terms.

Pookster bought an inaccurately described cue from Don and, because of that, Don owes Pookster a refund and should take the cue back.

Martin claims unequivocally that he was not involved in the deal and that this was clearly indicated on his website. There is no one on here who can refute that. And Pookster dealt *exclusively* with Don. Contact, conversations, payment, and shipping. All with Don.

When Pookster rec'd the cue and saw that it had a weight bolt he said he tried to contact Don about it to no avail; that Don wouldn't answer his calls.

Out of frustration, Pookster said he tried contacting Martin, by text and telephone but that Martin also wouldn't take his calls or call him back.

I did see in Martin's post where he said he did contact Pookster and told him he was acting like a "tantruming child".

Unlike some here on this thread who want everyone to believe they know what happened here, I actually do not know. We have an incomplete story.

Martins rep is taking a big hit over this and we don't know yet whether he deserves it.

So, if Martin clearly notified Pookster (disclaimer) that any deal made on this cue would be between Don the seller and any prospective buyer (and *no one* can say that he didn't) and then when Pookie wasn't happy with the cue he "tantrumed", as Martinput it, then maybe, just maybe, Martin doesn't deserve to be dragged through the mud like he is.

There is plenty of embellishing and what seems like 'the telephone game' going on in this thread, and frankly, that doesn't help. It only serves to fan the flames, imo.

Nobcitypool says Martin's "allibi". Wait, what is he talking about, allibi? Was Martin trying to account for his whereabouts when a murder took place?

And he adds that Martin claimed Pookster sent "profane" texts. Please show everyone where Martin said that.

Then he goes on to say that since Martin hasn't posted the texts "it's reasonable to assume he has lied". Wow, is it really?

Then Nobcitypool added yet another layer saying "and now that we know he lied about one thing it's reasonable to think he's lying about others." He got mad at me when I used him as a sterling example of az lynch mob mentality.

itsfroze stated that Pookster said there was no disclaimer. Again, you will have to show everyone where he said that. I read him saying he didn't see one, not that there wasn't one. Slightly different and def a different meaning.

A number of guys have stated that Martin should have contacted Don about this. He did! Unfortunately, it doesn't seem like it ended up with an offer to unwind the deal which, again, and btw, I believe it should have. There was a suggestion that Pete Omen could remove the weight bolt and fill it with "heavier wood". And, also, that Martin offered that Pookster could do the same kind of sale from Martin's website In the "Customer Cue Corral". So, please guys, stop claiming Martin should have contacted Don but didn't. He did.

I previously said and still believe that Pookster should be pissed at Don, disappointed with Martin, and a little upset with himself over funding a cue purchase with someone he doesn't know using the paypal gift option.

If we find out what the actual content of the texts turn out to be, I may adjust how I think Pookster should feel toward Martin.

This is a crappy situation; we should be putting some heat on Don the seller for Pookster to be made right.

I don't think I'm being unreasonable, at all.

If you really believe I am, please *specifically* show me where.

thanks,
brian kc
 
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ChicagoRJ said:
Actaully, it started as why won't Martin take my phone calls or at least call Don and see if he wants to dp right by Pooky cause a client of Martin screwed someone over.... I mean, it could't have hurt to call the guy and say that was NOT cool.
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100% agree with you there. I was just going off of what the thread was named initially. Bad form on Martin's part as a business person for sure. I just hate seeing someone's rep get trashed because of the thievery actions of another. A part of me wants to say Don should have never put Martin into this situation. But...a smart business person would have never put himself into this situation without thinking of the consequences beforehand. I think we're all learning a lesson here.

I just hope Pookster gets his money returned and made right. No one deserves this....
 
pookster said:
Lets get this straight again...I never ever ask martin for a refund or for him to take that cue in for a trade.I even text him that I don't want a refund from him.All I want was for him to talk some sense into Don

And he reply back through text that what I ask him to do is FALSE.Really? Don sold me a cue that wasn't described as he stated is not false?

Well if he did don a favor by listing cue for him then why can he do me a favor by picking up his phone like he use to and talk some sense onto don for me cause what don did was wrong.I am a customer that bought several items from him also

And I wasn't that mad till he accused me of harassing and threatening him? Now he cross the line there!!!! Cause he's messing with my reputation and accused me of something I didn't do

I've been on this site since 08.And I do my best to keep my reputation in top notch and for him to accused me of that is really low.Have you ever see me cross the line on this site? I don't think so cause everywhere I go I want people to know me as a great person not just some loser or a dishonest person!
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Pookster.....your complaint is right and just. I would have done the same. Doesn't matter what I think or know about this situation. Anyone else for that matter. It's your money....your preferences....your time. Martin should have, at least, made a call to Don to get this rectified. And he should have accepted your calls since he knew there was an issue. Sometimes one's true colors come out during adversity. Keep fighting the fight until it get's resolved. Good luck!
 
TATE said:
All it takes is to read this thread to realize Martin should have made some kind of effort to resolve this. From a PR standpoint, to do nothing to resolve this in the first place, then to stand back while stubbornly continuing to do nothing, are clearly bad decisions. Pookie just asked for a little help, which was totally reasonable under the circumstances.
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AMEN! It would have been very easy for Martin to just call Don, after receiving the phone call/text from Pookster, and try to get this resolved. After said phone call, calling Pookster and tell him what was said. End of story. It really is not that hard. And that's all Pookster wants of Martin in the first place. So...to piss on the fire and watch it burn hotter is a great business plan. I'm not comprehending it ;)
 
ibuycues said:
Does anyone know who "Don" is?

If the seller were known, perhaps more of this heat could be applied directly toward getting a proper and satisfactory resolution for Pookster.

No deal should be done until the buyer is satisfied. And we obviously are not yet there......
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<----------what Will said!!!!
 
LOL Reading and comprehending English, common sense, and proper use of the dictionary have absolutely no application here in AZ. This is the second thread in two weeks that has taught me that.

Presumption, guilt, status, guilt by association is all that is required.

This thread is what would result if Mad magazine did a Law and Order spoof.

JV

Kickin' Chicken said:
Dan;

I was done but Pookster asked me to wait because he was going to post the texts. So I waited, and he didn't.

The content of these texts *might* shed some light on why Martin was reluctant to do more than he did. If you go back and read Martin's one and only post in this thread, you'll see he claimed Pookster sent "harrassing" texts to him.

If that were the case, maybe people would feel differently about how things went. But we really don't know what was said because no one posted the texts.

Shouldn't these texts be avail on ^both* guys phones, btw?

For you, Dan, and anyone else who thinks I'm being unreasonable, please read back what I've said in this thread.

And let me one last time try to boil it down to the most simplistic terms.

Pookster bought an inaccurately described cue from Don and, because of that, Don owes Pookster a refund and should take the cue back.

Martin claims unequivocally that he was not involved in the deal and that this was clearly indicated on his website. There is no one on here who can refute that. And Pookster dealt *exclusively* with Don. Contact, conversations, payment, and shipping. All with Don.

When Pookster rec'd the cue and saw that it had a weight bolt he said he tried to contact Don about it to no avail; that Don wouldn't answer his calls.

Out of frustration, Pookster said he tried contacting Martin, by text and telephone but that Martin also wouldn't take his calls or call him back.

I did see in Martin's post where he said he did contact Pookster and told him he was acting like a "tantruming child".

Unlike some here on this thread who want everyone to believe they know what happened here, I actually do not know. We have an incomplete story.

Martins rep is taking a big hit over this and we don't know yet whether he deserves it.

So, if Martin clearly notified Pookster (disclaimer) that any deal made on this cue would be between Don the seller and any prospective buyer (and *no one* can say that he didn't) and then when Pookie wasn't happy with the cue he "tantrumed", as Martinput it, then maybe, just maybe, Martin doesn't deserve to be dragged through the mud like he is.

There is plenty of embellishing and what seems like 'the telephone game' going on in this thread, and frankly, that doesn't help. It only serves to fan the flames, imo.

Nobcitypool says Martin's "allibi". Wait, what is he talking about, allibi? Was Martin trying to account for his whereabouts when a murder took place?

And he adds that Martin claimed Pookster sent "profane" texts. Please show everyone where Martin said that.

Then he goes on to say that since Martin hasn't posted the texts "it's reasonable to assume he has lied". Wow, is it really?

itsfroze stated that Pookster said there was no disclaimer. Again, you will have to show everyone where he said that. I read him saying he didn't see one, not that there wasn't one. Slightly different and def a different meaning.

A number of guys have stated that Martin should have contacted Don about this. He did! Unfortunately, it doesn't seem like it ended up with an offer to unwind the deal which, again, and btw, I believe it should have. There was a suggestion that Pete Omen could remove the weight bolt and fill it with "heavier wood". And, also, that Martin offered that Pookster could do the same kind of sale from Martin's website In the "Customer Cue Corral". So, please guys, stop claiming Martin should have contacted Don but didn't. He did.

I previously said and still believe that Pookster should be pissed at Don, disappointed with Martin, and a little upset with himself over funding a cue purchase with someone he doesn't know using the paypal gift option.

If we find out what the actual content of the texts turn out to be, I may adjust how I think Pookster should feel toward Martin.

This is a crappy situation; we should be putting some heat on Don the seller for Pookster to be made right.

I don't think I'm being unreasonable, at all.

If you really believe I am, please *specifically* show me where.

thanks,
brian kc
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MikeM said:
How do we know Martin hasn't done this?
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If he had, then I would hope Post #21 below should have been worded as such!

" My only post on the matter. As a courtesy to a customer who purchased a cue, I displayed his cue on my site with customer description and customer contact information and clearly stating that any deal was between customer and potential buyer. Very clearly stated I have no part of any deal that tranpired and I received no fees whatsoever.
The OP has sent a dozen harassing and threatening phone and text messages to me as if I have any influence in his situation which I dont. I told him he sounds like a tantruming child. Thinking he was a decent AZer I offered to advertise his cue on my site as I did for the customer he bought the cue from--just to help him out, not that I'm obligated. I also suggested he could have Pete Ohman take out weight bolt he doesnt like and replace with heavier wood.
The OP sent me several more hateful/ disturbed messages. There is nothing more to say or do. He can tantrum here on AZB all he wants.
I have lots of feedbacks here on AZB and years of honorable deals with customers and cuemakers everywhere. Bottom line, I did not sell him the cue and I was not part of his deal. This was clearly indicated when cue posted on my "Customer Cue Corral". I did not sell Pooky anything. Back to having pleasant day. Martin"



http://forums.azbilliards.com/showthread.php?t=389860&page=2
 
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TATE said:
If he had, then I would hope Post #21 below should have been worded as such!

" My only post on the matter. As a courtesy to a customer who purchased a cue, I displayed his cue on my site with customer description and customer contact information and clearly stating that any deal was between customer and potential buyer. Very clearly stated I have no part of any deal that tranpired and I received no fees whatsoever.
The OP has sent a dozen harassing and threatening phone and text messages to me as if I have any influence in his situation which I dont. I told him he sounds like a tantruming child. Thinking he was a decent AZer I offered to advertise his cue on my site as I did for the customer he bought the cue from--just to help him out, not that I'm obligated. I also suggested he could have Pete Ohman take out weight bolt he doesnt like and replace with heavier wood.
The OP sent me several more hateful/ disturbed messages. There is nothing more to say or do. He can tantrum here on AZB all he wants.
I have lots of feedbacks here on AZB and years of honorable deals with customers and cuemakers everywhere. Bottom line, I did not sell him the cue and I was not part of his deal. This was clearly indicated when cue posted on my "Customer Cue Corral". I did not sell Pooky anything. Back to having pleasant day. Martin"



http://forums.azbilliards.com/showthread.php?t=389860&page=2
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A couple of days ago, responding to my text, Martin told me that he did contact Don expressing how he would handle it, which was what Pookster wanted (unwind the deal), but apparently that wasn't ameanable to Don.

What followed was the suggestion to Pookster that Pete Omen could fill the bolt area with wood and/or that Pookster could put the cue up for sale on Martin's Customer Cue Corral section, like Don did.

best,
brian kc
 
Kickin' Chicken said:
A couple of days ago, responding to my text, Martin told me that he did contact Don expressing how he would handle it, which was what Pookster wanted (unwind the deal), but apparently that wasn't ameanable to Don.

What followed was the suggestion to Pookster that Pete Omen could fill the bolt area with wood and/or that Pookster could put the cue up for sale on Martin's Customer Cue Corral section, like Don did.

best,
brian kc
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Martin has not done himself any favors by not at least stating that.

What Pookster may not know is that many a cue without a "weight bolt" is not naturally weighted. There are many ways to internally add weight without using a bolt. I have seen screws, buckshot, nuts, etc epoxied behind plugs, or even screwed in under wraps, sometimes the sources of mysterious rattles that pop up.
 
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TATE said:
Martin has not done himself any favors by not at least stating that.

What Pookster may not know is that many a cue without a "weight bolt" is not naturally weighted. There are many ways to internally add weight without using a bolt. I have seen screws, buckshot, nuts, etc epoxied behind plugs, or even screwed in under wraps, sometimes the sources of mysterious rattles that pop up.
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Don't forget bolts made of different materials to change weight and balance.
 
It never ceases to amaze me how little cue sellers know about customer service...

If the seller continues to keep quiet and refuses to take appropriate action, then he deserves whatever he gets out of this.

If Superior has not tried to help the guy who bought a cue through the Superior website, then they have simply missed a golden customer service opportunity no matter the eventual outcome.

The customer is not always right, but he is always the customer, a potential future customer, a friend and relative of an expanding web of several potential future customers, and a sounding board that announces their customer satisfaction or dissatisfaction to all and sundry for months and maybe years to come.

As for me, any cue sale from AZB or any website must have a formal written no-questions-asked money-back guarantee before I will consider buying. I would go further and expect a refund of shipping costs if the cue was clearly misrepresented in any way; a minor misrepresentation or rather miscommunication should at least get half the shipping refunded during the return process.

Last but not least, anyone using PayPall, especially sending "gift" money so the seller can avoid some fees, is just plain crazy.

You give a "gift" to the seller and then you have no recourse if the deal goes wrong because:

A. you've defrauded Paypall out of their percentage, so payPuol does not want to help you in any manner (and of course that's one of the reasons sellers like the 'gift' fraud), and

B. How can anyone expect a refund after sending someone a gift of money? We used to call someone who wanted to take back a gift an 'indian-giver', but that name insults Indians everywhere.

If using paypall, which I never recommend, at least make sure to go through their normal, proper fee process so if the deal goes wrong Paypall will be on your side attempting to get your money back, just like a credit card company would under similar circumstances if a product arrives and the condition has obviously been misrepresented.
 
Anyone buying from Superior Cues is taking a risk. Bottom Line.
As you can see there is terrible customer service, and if anything goes wrong he could possibly say, I sold you the cue from my site, but I'm not the original owner. Lol
 
ibuycues said:
Does anyone know who "Don" is?

If the seller were known, perhaps more of this heat could be applied directly toward getting a proper and satisfactory resolution for Pookster.

No deal should be done until the buyer is satisfied. And we obviously are not yet there......
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See post #5.
 
ToomnyQs said:
Really? You say you are done with this and that is the best you can do.. What good would that do? We are waiting for the insulting threats that Martin says he has.. I do like you Brian, but sometimes you can be bit north of reason and common sense....
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There are a lot of shit stirrers in these types of threads including this thread.
 
Texdance said:
It never ceases to amaze me how little cue sellers know about customer service...

If the seller continues to keep quiet and refuses to take appropriate action, then he deserves whatever he gets out of this.

If Superior has not tried to help the guy who bought a cue through the Superior website, then they have simply missed a golden customer service opportunity no matter the eventual outcome.

The customer is not always right, but he is always the customer, a potential future customer, a friend and relative of an expanding web of several potential future customers, and a sounding board that announces their customer satisfaction or dissatisfaction to all and sundry for months and maybe years to come.

As for me, any cue sale from AZB or any website must have a formal written no-questions-asked money-back guarantee before I will consider buying. I would go further and expect a refund of shipping costs if the cue was clearly misrepresented in any way; a minor misrepresentation or rather miscommunication should at least get half the shipping refunded during the return process.

Last but not least, anyone using PayPall, especially sending "gift" money so the seller can avoid some fees, is just plain crazy.

You give a "gift" to the seller and then you have no recourse if the deal goes wrong because:

A. you've defrauded Paypall out of their percentage, so payPuol does not want to help you in any manner (and of course that's one of the reasons sellers like the 'gift' fraud), and

B. How can anyone expect a refund after sending someone a gift of money? We used to call someone who wanted to take back a gift an 'indian-giver', but that name insults Indians everywhere.

If using paypall, which I never recommend, at least make sure to go through their normal, proper fee process so if the deal goes wrong Paypall will be on your side attempting to get your money back, just like a credit card company would under similar circumstances if a product arrives and the condition has obviously been misrepresented.
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NICE POST !! Believe it or not, but I just had a little friendly disagreement with someone over $12 worth of chalk, as he wanted to send it as a GIFT and save me money.

I explained that is a bad thing to do based on the reasons you mentioned above. He said he could trust me for $12, I said it's still the principle, I use paypal and they provide a great service.... I get paid on every transaction I make, no questions asked, and for that, I'm willing to kick them a little cash for the trouble... no more checks, money orders, credit cards, scams, or even cash in the mail. It's quick, easy and I always get my money from PayPal without any problems...
 
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