We can't 100% for sure say yet that it does not apply to the situation, which is exactly why you don't want to answer.
This is the same way you are in NPR and in every other thread really, where your goal is never, ever, to find truth. Your sole goal is always--ALWAYS-- to find the side you most like and the one that you would like to see being right, and then to defend that side and do your best to the end to make sure that it is not allowed to suffer any negative consequences in any way regardless of what the facts may be, regardless of what they may have done wrong, and regardless of how wrong they may be.
Because of that sole goal you aren't willing to answer a question that would pin you down in such a way that it would remove your ability to try to find a way to spin things and continue to defend that person or position if it turned out to be a certain way.
I will ask again anyway though. If Mary contracted Sally to repair something for her, and there was an agreed upon time frame, and Sally failed to meet the time frame and it was through no fault of Mary's, would you agree in principle that Mary at that point has every right to ask for her property back and a refund for whatever reason she chooses? Yes or no?